It's been a while since I've been there, so I'm assuming the mechanics in the shop are still…read moreattitude-free, fair-priced, & knowledgeable about more than one brand. Same for the retail shop upstairs, and although (inevitably) their merch is not online-cheap, you are dealing with experienced motorcyclists.

They don't answer the phone. It's an easy customer service fix. Just pick up and ask to hold but…read morethey just don't pick up.

This motorcycle repair shop in Santa Cruz County is undoubtedly the best. I've visited about three…read moreto four other shops in the area, but this one stands out. The customer service is exceptional, and the turnaround time for repairs is incredibly quick. The staff is incredibly knowledgeable and friendly. Reed was my primary contact, and he was always available to answer any questions I had. Will be my go-to shop for any future repairs You guys Rock!

I was referred here by another shop letting me know they work on Harleys. I was traveling from…read moreVancouver, WA and visiting my sister in Santa Cruz.. My bike was vandalized and I needed a cover for my front master cylinder Breaks. They got the part in!! Than I had them do a safety check, bleed my breaks and I needed a new front tire. Thank you guys for getting me back home safe. Im pretty sure I rode the whiskers of my front tire and my breaks are working. LOL!! Thanks again for taking me in, I greatly appreciate it!

Jim is an honest mechanic, which in this day and age is a rarity. If you are a rich snowflake…read morelooking for someone to kiss your ass while they rip you off, look elsewhere. But if you want the fairest price possible, along with some good old fashioned veteran humor, then Jim is your guy. I remember the first time I took my bike to him, he charged me 300 for a service that other shops had quoted me 600 for, and he told me if i don't like the price I can go back to driving a honda civic. The price was more than fair, and Jim even taught me many things about motorcycle maintenance, throughout the years that I would bring my bike to him.

Jim got it done on an old CT90 that kept popping out of gear. The bike is over 50 years old and now…read moreit shifts great and stays in gear. Thanks Jim!

I had to do a major tune-up/upgrade on my Trek Liquid Mountain Bike last week. Matthew was able to…read moreidentify everything that needed to be done and even quoted me a (very affordable) price on the spot for the parts and labor. ...the end result was an old bike reborn (like new except for the paint) and a very happy customer. From now on Matthew is the one and only guy I'll take my Bike to.

Always kind and helpful. Good quality products. Very professional service…read more First stop on your auto needs.

Knowledgeable and helpful have had most parts and will order parts if not in stock with s quick…read moreturnaround.

Excellent diagnostics and service. Quick turnaround once…read moreservice is scheduled. Fair pricing. They go out of their way to get the job done.

My sister lives on Blake Lane and Duncan Automotive's employees and customers treat the entrance to…read moreBlake Lane like the driveway/entrance to Duncan's. I've almost been hit multiple times, have seen other cars be almost hit by those trying to get to Duncan's. They also park the cars in a way that blocks the sidewalk. This is dangerous during the times when middle schoolers are walking and riding bikes past Blake. You can't see them coming! Duncan's doesn't have much control over how their customers drive, but they can give them better directions AND instruct their employees to not use Blake like their own personal entrance.

Customer service is responsive and helpful. Responded right away to my request and although they…read moreweren't able to help the staff was very nice responded quickly and was knowledgeable

Love my Zero!! Riding it is like flying on a crazy fast whisper. So sweet!…read more I had a convo with a customer service person with a general question and she was super helpful. Made in CA, we've seen the place!

My car collector friend recommended Nate Smith's Optimal Auto Care, and I'm glad I took his advice…read more I brought in a 2007 BMW Z4 Coupe that had a stubborn issue. It always pulled to the right. Multiple shops including a dealership had tried to fix the issue, but Nate Smith's Optimal Auto Care was the one that finally solved the puzzle. Rather than throwing parts at the problem, they were able align the car taking into account of all the variables that could make a car pull to the right. In this case, it turned out to be tire pull, uneven cross camber and toe. The car now drives perfectly straight. I was a mechanical engineer by training, and I could not be happier with the result. Thank you Nate, Antonio, Jeremy, and Chris. -- Gary Liu

We have been taking our BMWs to Nate Smith's for 25 years. Service is impeccable. Prices are fair…read more We would not go anywhere else!