A very handsome and well mannered young man assisted me with selecting a new pair of glasses for an upcoming trip. I found the options to be quality and priced appropriately. The young man also answered all my questions regarding supplemental nutrition I needed to purchase for my trip as well. The store was clean and the staff were friendly. Thank you Scotts Valley Cycle Sport! read more

We stopped by for coffee and saw this shop afterwards. We decided to peek in because the kids have been wanting new bikes. For an avid bicycling family, this shop has many high end bikes to choose from. They even had Specialty and Woom bicycles in kid sizes. The staff left us alone to explore their shop and admire the bikes before asking if we needed help. They also had clothes and a nice selection of sunglasses. Unfortunately, for the style I liked, they only had the demo left. They offered to ask their other store or order one, but I wouldn't be able to come back for awhile, so I had to sadly decline. read more

Dan and the crew are the best. We did a full day of e-MTB in the area, and they set us up for a great day of fun. read more

We just purchased my daughters first pedal bike from here and Cycle Sports did not disappoint! The staff is friendly and knowledgeable and the quality and price point were perfect! Just weeks before this purchase, the on site mechanic saved me after I experienced my first flat tire! Thanks for installing my new tube super fast so we could still make it to Skypark! read more

Scotts Valley Cyclesport - Bikes Near Me - Scotts Valley, California

maybe when a customer walks up and asks a question, you might want to respond, instead of turning around and walking away, because you are "not open for 15 minutes".....customer respect is paramount in a successful business... read more

Bought a high-end road bike from SVC (a tough to source SL8 ready-to-paint frameset) and they truly exceeded my wildest expectations. Owner Andrew is an insanely nice guy (he spent gobs of time with me and I was able to get to know him a bit on the local noon ride the day I picked up my bike). He's on the cutting edge in terms of his knowledge of all current cycling products and is truly passionate about ensuring customers are 100% happy. This all trickles down, very intentionally, to his sales staff and mechanics - ALL of whom are friendly, knowledgeable and also completely customer-focused. Most bike shops could learn a ton from Andrew about hiring practices and training. While my bike was being ordered (I bought a frame and parts separately), I got great status texts every few days. When I showed up to get the bike and do some fine-tuning on the fit, I was treated like royalty. I was there for a good part of the day (complicated build/fitting) and I was able to observe how staff dealt with customers. From newbie to experienced, they all got amazing service. No exceptions. So many bike shops, especially in the Bay Area, have attitude and treat customers condescendingly (well known fact, myriad root causes). There is ZERO of that here. I've been in the Norcal cycling/road racing scene for 25 years, I've seen it all and my dealings with SVC - from start to finish - really were a breath of fresh air. I live in Redwood City but will happily make the drive over 17 to patronize SVC. They are that exceptional. Unequivocal triple-A rating! read more

Look no further--run, don't walk to this great store (or drive). I was in the market for an ebike that would fit me, a short rider. I drove 30 miles as they had a price that couldn't be beat. Turns out besides the prices, the service is like something out of the olden days--as in, courteous, thorough and ethical. I live in the Bay Area and went to a few stores there. There was no comparison in terms of how knowledgeable they are here, and how patient and kind they are. BEN the salesperson went out of his way to help me, making sure I was getting the right bike, not overselling stuff I didn't need (and even asked for) and even found a store where I could test ride another model that they didn't have in stock. I am buying my bike from here. I'm very thankful and would highly recommend this store. read more

Just recently my amazing girlfriend bought me a Specialized Levo Carbon Pro. This shop is amazing with all the help they provided during the purchase. I wish I could remember the man name I believe it was Elliot who helped me and another sales man set the deal up over the phone. He even had a smaller version of my bike brought in to see which one fits me. Absolutely hands down an excellent shop with excellent employees - if you in the market for a bike , gear or a tune up - make sure you go here. Thanks again for everything. read more

Scotts Valley Cyclesport - Aptos - Bikes Near Me - Scotts Valley, California

These guys are amazing! I went in there thinking I'd have to pay a fortune for some squeaky brakes. The price was really fair and they did a fantastic job! They also completed the repair by a specific deadline that I requested. I'm definitely coming back! Thank you for your spectacular customer service! read more

Purchased an E bike the cycle center My ancient bike rack on my car did not work. Everett was kind enough take the time to not only explain the differences and help mount the new rack Most of the time you going to bike store and you have attitude by employees because you don't have the latest fastest. Best bike available. He is a true young professional. Im 55 years old is the first new bicycle I've ever bought! He gave me the $15,000 treatment for my $5000 bike. Thank you again read more

Fast, friendly, very honest work. Bring your bike here and be sure it will be taken care of.

Quite surprised of the good review here. My experience says otherwise. 1. Purchased the bike online (yes they have bikes) but never received any courtesy calls or tell me when the bike will be ready. I had to call myself asking for status. 2. After I picked up the bike, dropped it off to another shop to install the handlebar. They showed me the stem expander plug screw was stripped and expander plug was not even tight (safety issue). Rear derauiller b-screw were off so the other bike shop had to adjust it. 3. Rear rotor disc was over tighten not to spec. Stripped the disc rotor teeth. Now I have to buy a new rotor and locking rings. A lot of issue found are safety related issue. If they didn't have the bike I'd probably would not shop here. Even if you have to shop here, I would take the bike to a reputable shop to get it completely re-checked for your own safety. read more

Scotts Valley Cyclesport - Bikes Near Me - Scotts Valley, California

Scott's Valley Cycle Sport Saturday June 26 2021 So if you're looking to buy a bicycle this summer, you may be out of luck. Cycling boom that sparked last year continues into 2021. During the COVID-19 pandemic, there's been a surge in biking, so local bike shops across the nation struggled to keep any inventory as more and more interest arose. Manufacturers couldn't keep up with the exploding bicycle demand either. The shortage is leaving bike shops with little or nothing in stock. I've been hunting online inventory and making calls since before the pandemic, and finally was able to locate one bike in Scotts Valley. I grabbed on to this opportunity and put a deposit down, then immediately called the store and spoke to Shayne. Shayne reassured me my order went through smoothly. Got excited! My bike wasn't even on the floor yet, as he received another inquiry about it. Scott's Valley Cycle Sport is the only place with inventory from San Francisco to Santa Cruz/Carmel in two years. Yeah I searched high and low! Great store and great service here. My only hope is they don't go out of business. As it happened before, every time I bought a bicycle, they'd close down shortly thereafter. Three for three, three different bikes bought, three different store closures! Off Ramp, Midtown Bikes, Performance Bicycles. Hope 4th time is the charm for This spot. Very helpful employees, Shayne was thoughtful and helped get me set-up right away, tuning the bike to my weight and specifications. Bought some accessories too.. Mia is such a great listener! Down to earth and the only place to go if you're looking for a bike within the next few weeks. I found it interesting that front and back are not the same tire - different grip traction. No front derailleur, and all the cables are hidden inside the frame as much as possible. Not like your yesterday's bikes, LOL. Whoa I haven't seen this in a long time, my bike comes with a CD... music perhaps? No, it's the user's manual ! There's no way I could play a CD anywhere in the year 2021 I'm laughing. Gotta dig out my old Lenovo.. it might have a CD slot.. maybe back in 2009 MacBook Pro. One more thing I wanted to mention. The sign "Cycle Sports in loving memory of Diego". Diego worked here and he crashed his bike six months ago and he wasn't wearing his helmet. So sorry to hear this sad story. Emphasis on prevention - wear your helmet, period. Left the store with new bicycle in hand! Sono venuto, ho visto, ho conquistato Scott's Valley Cycle Sport - 1 bike in inventory between SF & Carmel 6/26/21 read more

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Great repair and tune up team at this store. They really care about the customer. I took my bike in on a Thursday evening and told them I thought it was just my tire valve that was bad and they fixed me right up. The air was out the next day, so I took it in, and they changed the tube, but couldn't find that the old one was bad, charged me for the new one and now I have an extra tube and they waived the service fee. I was blown away! Thank you Colton and the staff at tthe Cyclesport shop! Tim Hoge read more

I miss riding my bike so much. But I'm sure not taking the chance of crashing and having to go to the ER amid COVID-19. I needed a trainer badly and everyone seemed to be out of stock. Enter SV Cycle Sport to save the day! Ordering off of their website was super easy and they're offering curbside pickup. I initially opted for curbside pickup then unexpectedly needed it shipped. They were super accommodating and helped me switch over to the shipping option quickly. They shipped it the next day and I had the trainer to me in no time. Also nice - if they're our of stock of something on their website, you can call and they may have it at their sister store on 41st. In which case you can pick up there or they can get it to Scotts Valley for you. So thankful for how easy they made everything and so glad to have supported a local business instead of Amazoning myself a trainer. Would absolutely come back to them for other cycling needs! read more

Bought a tailgate cover online. Never got it, they sent it to the wrong address. Have gotten 0 to no help. Terrible customer service. Do not recommend! read more

I was referred to SV Cyclesport by a friend, needed to have the front brakes serviced (bled) on my mountain bike. Went to pick up the bike and the rear brake was locked up, the shop stored the bike outside in the blistering heat with direct sun light causing the rear caliper components to swell up and fail. The shop took no responsibility and accountability even though everything worked fine when dropping off. The statement of "they're old and you need to replace them anyway" is BS. I particularly like the shops touch that "it will be an expensive fix" and "you need to have this repaired before we give the bike back to you" a nice example of outstanding customer service. Now I have a bike with even more problems, I advise folks to stay away from their service dept due to these predatory practices. read more

Just bought an e-bike here. They were patient, knowledgeble, not pushy and just REALLY good. We spent four visits with them, plus an extended test-ride. Ben was a super-star. HIGHLY RECOMMEND! read more

Great staff, helpful and friendly! Bought my second bike from them 3 weeks ago (a green Turbo Levo Expert) after demo'ing a similar bike. Both with the demo and the purchase they were helpful, patient, and even through in a little extra something. BTW the suggestion for the purple pedals - spot on! It's an amazing color match :) Thanks! read more

Scotts Valley Cyclesport - Bikes Near Me - Scotts Valley, California

Purchased two Specialized Vado 4.0 turbo e bikes from SV Cyclesport. Previously had purchased 2 Specialized bikes from them. They have the absolute best customer service and prices. I am so happy to have this bike shop in our town. read more

I can't believe what amazing service Scott Valley Cyclesport was. I bought a Levo electric mountain bike online. I was skeptical to buy a bike online. But they blew me away with the customer service and attention to details. I wish could leave 10 stars... I highly recommend them! read more

I ordered two part from them and some how they didn't have all my info, witch I gave them and now they ignoring my emails. Never again will I buy from them. read more

From San Jose to Santa Cruz this is the best bike shop. Sales and service have been very good to me. From experience I can tell you my opinion is trustworthy, as is their service department. Honest and friendly... all their employees have helped me throughout the years. Expensive bike or cheap bike, on a good day or a bad day, the service department is always welcoming and non judgmental and no nonsense. On occasion I've ventured to other bike shops in neighboring cities. Only to ask myself why? Make this your #1 shop and you'll be saving yourself some time and trouble. read more

I absolutely love the service here. I usually work with Kai, he's helped me and my entire family find comfortable bikes. Both mountain and road bikes are top notch here. Kai has helped us customize our bikes and make them more comfortable. They are all about specialized which makes the most quality clothing. 11/10 recommend. Ps. Ask for Kai! read more

I have come here several times to get my mountain bike fixed. It starts with me waiting by the counter for 10 minutes. When I finally get serviced and send in my bike they are very rude. Most of the staff are very snobby: They always know best. Hopefully I just caught them all on their bad days. But anyways if you want good customer service go to their sister store family cycling Center in Capitola/pleasure point Sorry for the bad grammar lmao but you get it read more

This place is awesome! My boyfriend stopped in and picked up a Specialized Stumpjumper 2019 from Andrew the other day and talk about service. They went over his options, talked about the best bike and value for him, and the next day they had it good to go! I was so impressed by the low key and great assistance we got I ordered a 2019 Specialized Chisel Expert. This place rocks, they know their stuff, and are super friendly! Love the no pressure, down to earth atmosphere! SO to everyone out there looking for a place to go, this is it! read more

I've been looking for a hardtail that fits me for a long time bewteen the SC Chameleon and Spesh FUSE COMP 29. Already own multiples of the two brands in full suspension with good experience. They actually had the right size FUSE COMP 29 in red that was gorgeous so went in a flash to pick it up. Kai was great over the phone and in person. He was super helpful and the shop had it prepped really quickly and out the door. The only thing was that I noticed somehow the Rockshox fork air valve cover was missing after getting home. Couldn't tell if it was never put back on after the prepping of the bike or somehow it came off while transporting it home. Called and they said it was put back on and don't see one in the shop but if they find an extra will contact me. Well, hopefully they can send me one either through Specialized or something. Sucks to have a brand new bike with already a missing part... read more

I didn't have a good experience here. I came in here because my MTB dropper seatpost cable snapped and have it repaired. Additionally, I also ask if they can advise me on why my gear is not shifting as smoothly. They asked that I wait outside for 30mins. About 30-40mins later, they fixed my cable for $39 (including a new cable), which I'm happy with. However, they also made the adjustment to both my rear derailleur and headset and charge me $30. I think it was a little expensive for this adjustment and wish that they would tell me the price before making the adjustment. I took the bike for a spin in the parking lot, the gear shifts smoothly, but they didn't reset my dropper post. They did reset for me when I bring the bike back in. What I was most unhappy with is trying to ask questions regarding maintenance and what other services I need for my bike. I felt very rush and didn't get a good understand. Maybe this has to do with the high volume that they been getting due to COVID. Overall, I'm happy they're able to fix my bike. I do wish they take the time to provide better customer service. read more

This used to be an interesting shop. I bought my ebike here in 2020. But now it's (essentially) just another Specialized concept store. Specialized has a looong history of frivolous law suits and they cancelled about 500 customers' orders a few years ago when Mike's Bikes refused to sell to them. I've always liked their service department, but had a bad experience with them my last visit. read more

I live in SoCAL, this shop is 380 miles from me. I was after a hard to find, (during COVID,) Mtn Bike I had input on the Specialized dealer locater website. Andrew the owner called; said he had one and would deliver it free himself. Turns out he and his wife were headed down here the next week as a coincidence. Bam, They were both great and I'm riding an awesome bike in the dirt 3 time's a week instead of waiting for the factory to ship more! read more

I came to this store because it had the bike I wanted in stock and wasn't too far from the Bay. Quickly paid for the bike and agreed to have them assemble it for pick-up. The cashier said it'd be done either by the end of the day (it was 12:30 at the time) or the next morning The next day in the afternoon, I didn't hear anything, so I texted their number. They replied saying to assemble a bike, it takes 2-3 days. I don't mind waiting 3 days, but when you tell me the next morning, I expect it soon. At around 4:00pm, someone called me saying it was done. Not a big deal, but there's a mismatch of info between the employees and mechanic I picked up the bike the next day. I asked the cashier if there was any kind of warranty. I think we get 30 days of any basic repairs/adjustments? I'm not even sure and there's no info on the receipt or website. I test rode the bike in the parking lot, but this was my first proper mountain bike, so I wasn't really sure what to look for After taking the bike and biking around more with it elsewhere, I noticed issues with the gears. It'd shift to different speeds on it's own. The 2nd issue were the brakes - the lever needed to be pressed quite hard to stop quicker. They told me they can do small adjustments if I brought the bike there but I didn't feel like driving out there again. We just tried making the adjustments at home Seeing how hard it is find bikes nowadays, I'd still go back to the store. Just make sure you know what you're looking for when inspecting the bike read more

Very friendly employees; like that. Brought my bike in for service. Price seemed reasonable and fair.

Great experience. It was my first time buying an expensive new bike. I ordered over the phone and called them several times over the following week. Every person that picked up the phone was kind and helpful. When it came time to pick up the bike, they allowed me to test ride it and the next size bigger to ensure I was getting the right bike for me. They were extremely patient walking me through the bike sizing process and that I had all my questions answered. Thank SV Cyclesport. read more

I reserved a new Specialized '19 Stumpjumper 29r Carbon demo from SVCS and had an awesome experience! The shop was busy but a salesperson was quick to acknowledge me and send me to the right person for demos. The tech threw my pedals on and set the bike up for my size and riding style, including the fork and rear shock, and gave me a few pointers on how to maximize the bike's performance. I took a quick spin in the parking lot to make sure everything was good and then off I went! I'm a huge fan of the new Stumpjumper and of SVCS!! Thanks! read more

Scotts Valley Cyclesport - Bikes Near Me - Scotts Valley, California

We went there to get a tube replacement for my son's bike. When we left there the chain came off while he was testing it in the parking lot. We went back in, the put the chain back on. The same thing happened. We went back in and they said it would be another $25 because the derailer was bent (it wasn't bent when we went in there). So they bent the derailer while changing the tube and then charged us for it. We won't be back. read more

SVC did a great job on my drivetrain upgrade. They were the 10th and last bike shop I visited in trying to do so. I meet with an associate there (who turned out to be Andrew the owner) that took the time to answer all my dumb questions and let me take many bikes on a test drive. I sent him the email I received from Specialized on what the best components were that would work. He took that info, went to his stock, verified it would work before having me come back to drop it off. I dropped the bike off on the following Monday and was told I could p/u Tuesday most likely. I really appreciated him taking the time and proving his theory that the components would work. The other 9 bike shops either weren't sure, didn't want to take the time to prove their theory, or tried to up sell me on a bunch of parts upward of a $1000 that I didn't need. I was given Friday off unexpectedly so I called to see if maybe my bike was ready so I could go on a ride and test out the new drivetrain. I was told it wasn't and wont be ready till next week. Then 1.5 hours later I got a call saying it was done. I really appreciated them doing the work early so I could get a ride in. When I p/u it was perfect. All the gears were shifting smooth and everything worked well. Really appreciate the customer service, techs in the tech shop, and overall good experience. Thanks to Andrew and everybody there! read more

Bought a Levo from these guys! Super easy to work with and always friendly. I used to be only buy my bikes and service from ABS on the westside, but then I moved to Scotts Valley and SVC is literally right down the street. I feel like a traitor, but I must say its super convenient and the staff and service at SVC is great. read more

During the pandemic we have become accustomed to waiting. My latest waiting game involves a $6500 e-bike purchased here last fall (also bought one for my wife the same day, putting our purchase price at just over $11k. I loved the bike and proceeded immediately to put about 150 miles a week on it until one day it abruptly stopped shifting. After a few days of "investigation" they came back with the very same diagnosis I had presented to them. "The shifter is 'broken'"... replacement parts were estimated to take 3 weeks. Then they revised it to 3 months. Then they went silent *** No loaner. No rental. No backup plan. I've since seen a few nice used pickup trucks I could have bought with that money. read more

These guys are the best. Great service which to me is paramount!!!!! Keep up the good work guys!!! Larry read more

Put my bike in for repair, got it back, was told it was all fixed but it basically still has the same problems and appears to have not been looked at or repaired at all! read more