Definitely a mixed bag here. Because I've seen so many negative reviews of this place, I feel…read morecompelled to review the positive - my relative has been here nearly 20 years. She requires an enormous amount of care and is a difficult personality. Other than a period when this place was run by a psycho named Tanya, the staff has learned how to treat my relative, is enormously patient with her, and has kept her healthy, alive, and well. Zero falls. Zero infections. They call me if they find even the tiniest scrape on her. This is NO small feat given how long she has been there, and through the pandemic no less. The downside is that there is very little communication and because turnover is so high just when I will get to know that one person handles one thing, that person is gone, and I've got no update as to whom I should now contact. Voice mails and emails normally go unanswered. There are supposed to be monthly case reviews however it's very sporadic and random. I'm also supposed to get quarterly statements about her money in her account but haven't received one in ages. I also don't think the residents are EVER taken anywhere. At all. The last trip I can remember was like 10 years ago. To a Walmart. But there are very nice grounds, and the rooms are large and comfortable. Like I say, mixed bag. Could probably do better and could definitely do worse.

Harrington Court is a cheery and welcoming place. The staff is always so helpful and friendly…read more Leeanne, the staff receptionist is friendly and knowledgeable - keeps the place running!

Staff were very friendly when I visited the community recently. It is clear they care for their…read morepeople who live there. Very clean and newly renovated community.

Beautiful facility - Staff is warm and welcoming from your tour to moving in - Delicious food,…read moregreat amenities and the views are amazing!

My mother in law was in hospice in this facility. They were fabulous with her. Very caring staff…read morethat made sure she was comfortable at all times. The food was always freshly made. Sadly she passed away but the process was made easier for the family because of this facility.

I spent two weeks here recently and it was an entirely positive experience. The staff is uniformly…read morewarm and caring. They respond quickly and put the needs and comfort of their patients first. The PT folks are wonderful. I was unable to walk after 7 weeks in the hospital and they worked with me every day to get me on my feet and home. I am grateful for their hard work and dedication. I have to mention the food too which was terrific. I was very pleasantly surprised. There are choices too which was welcome. All in all, I wouldn't hesitate to stay again should I need to.

A huge mispresentation of facts, poor service and bad food is my experience at Crescent Point…read more My 85 year old father was walking on his own, driving and articulate in all ways prior to him moving into Crescent Point. My family was outright lied to and today after his fall while being transported by the repairman at Crescent Point he can't walk on his own and is confined to a wheel chair. The shower never worked in his room and I complained several times to no avail. They will say anything to get you to select Crescent Point, in fact they promised to transport my dad to his girlfirend's home three times a week and they never did once. An aide yelled at him in the dining room when he was incontinent. If you have any issues they have a thousand excuses and alway circle back and will blame your family member as being confused, ect. I have several emails where I complained about the same thing and they never did anything. We were told that they have a full nursing staff, but they don't. At night there are no nurses. After my dad fell and they brought him back to his room, the nurse called me at 8 o'clock and told me that my dad was in distress and that I had to make a decision to send him to the hospital or that she was going home. FIRST TIME I HEARD that there wasn't a round the clock nursing staff. This place should be SHUT DOWN. I filing complaint with the Connecticut Department of Social Service for Elder Abuse. Fact: When you take out your loved one out at night and just bringing them back to Crescent Point it will take you a get 15 minutes to ring a bell before the aide comes back to open the door and let you in...absoulutely crazy. My Dad lost considerable weight while his at Crescent ....the food was horrible. I do not reccommend Crescent point and am moving on to litigation.

My 81 year old Mom has dementia and has lived in three different homes offering care for her needs…read more Crescent Point is by far the best and most nurturing place she has ever lived. The staff is kind, patient and really care about Mom, even on her difficult days. Expertly run by a director who is 100% tuned in to his residents' needs, Crescent Point gets 5 stars from the daughter of a sometimes-difficult memory care resident. Thank you for making a home for my Mom!

Essex Meadows stands out as a community that truly values both its residents and staff. The campus…read moreis beautiful, well maintained, and thoughtfully designed, but what really makes it special is the culture. There is a genuine sense of warmth, engagement, and respect throughout the community. I would highly recommend Essex Meadows as a wonderful place to live!

My mom stayed in the Nursing Home part of Essex Meadows for about two months in late 2024. As a…read moreRegistered Nurse, I am quite particular when it comes to healthcare and I was very pleased with the care she received. The nursing care, physical therapy, social work, recreational therapy as well as nutrition staff went above and beyond! They made us both feel at home which was phenomenal because we were far away from home. Many thanks!!!

We all know rehab facilities aren't the best but Bride Brook was definitely better than many I've…read moreencountered. The rooms are a bit dated but the staff is friendly, especially Daniel who seemed to make it his job to be pleasant, friendly and fun. The PT department was very good also. If you or your loved one needs placement for rehab services, this is a decent, clean, pleasant smelling facility that does not have a "nursing home" feel.

Horrible facility. Food is abysmal and they don't follow what you put down for your menu anyway…read more Staff at the front don't wear masks correctly and are extremely rude. The staff wear their masks pulled down to their chins. Rooms are dirty and cleaning rarely happens. No support for those struggling with emotional distress.

One of the best facilities I have ever put my father in. He always has great things to say about…read morethe aids and nurses. The face is always clean and never has any foul odors, rooms are large with private bathrooms. The dinner they serve is better then most long term care facilities. The inky thing I would like for the facility to improve on is activities with the residents. Other than that, this place is great

My dad was a patient in this facility. He was not treated very well, waiting on a bed pan for over…read more45 minutes for aide to return. Ended up with a infection. Place is not very clean. In my dads room there was blood on the curtain between his bed and the other one. Paint was comin off the walls, bed was never changed Half the time he was there. Floors were disgusting. Might look nice on the outside but inside was aweful. Third shift nurses were not good. Left you waiting or didn't come when ring bell. I'm glad we got him out before they killed him. He was admitted healthy and came home sick.

We could not have been happier with the are our mother had at Colebrook. The staff were excellent…read moreand so caring. Scott the Director and Laura the Assistant Director could not be more helpful every single time we have a question, they have an answer. It is incredible how happy everyone is who works there and the residence alike.

This place is a nightmare and deserves 0 stars. It's overpriced for the conditions, and staff they…read morehired are brats with attitude, nurses barely do their jobs, staff gets mad at the residents for interrupting their do-nothing shift, owner is delusional, absolutely 0 consideration for part-time staff, and during covid they had kitchen workers ENTER THE BEDROOMS OF RESIDENTS to deliver meals and claimed that this would "stop the spread of the virus." About 2 weeks after, every kitchen staff member got sick with covid. These people don't use their heads. Absolutely awful. If you love your elders, don't stick them in this rotting hellhole. They also forced covid vaccinations on the employees with the threat of job termination.