The actual medical care I have received is great. The office is so frustrating to deal with. I…read morealways feel like calling, emailing, or walking in for an appointment is an inconvenience to the staff. They will start sending multiple reminders about two weeks before your appointment but stop the day before. They will continue no matter how many times you confirm the appointment. After your appointment it takes a week or so before they start spamming you for payment. You will receive a reminder to pay the bill every other day until they receive payment. Between that and having to make appointments for refills or just getting bloodwork orders I'm thinking of trying to find a new pcp

1 star. If I could give zero stars I would…read more I have been trying since January 2026 to get a single referral from Dr. Ramakrishnan's office at First Medical Associates to Kennedy Krieger Institute -- a world-class specialty clinic less than an hour away. It is now April. The referral has still not been done correctly. Let me tell you exactly what that looked like. The process is not complicated: the PCP submits a prior authorization form to my insurance (Maryland Physicians Care), receives an authorization number, and includes that number on the referral to Kennedy Krieger. Both my insurance and Kennedy Krieger confirmed this is routine -- they do it with this exact insurance constantly. Kennedy Krieger told me directly that they have never encountered a PCP office that could not figure this out. Here is what First Medical Associates did instead: -- Sent the first referral with the wrong codes and no authorization number. -- When I called to correct it, office staff told me they did not know how to do a prior authorization for a referral. I then spent my own time calling Kennedy Kreiger and my insurance multiple times to research the process for them. -- At the office's request, I personally wrote and emailed them a detailed, step-by-step guide. I included every CPT code, every diagnosis code, the prior auth fax number, the Kennedy Kreiger fax number, the insurance portal link, and a numbered list of every step they needed to take. I did their job for them. -- They sent the referral again. Still no authorization number. Still wrong. -- A staff member left me a voicemail stating that their office "does not do prior authorizations for referrals." This is factually incorrect and directly contradicted by both my insurer and Kennedy Kreiger. -- I forwarded my instructions again. I followed up again. I called again. I was assured it would be handled correctly this time. -- Kennedy Kreiger called me on April 3, 2026 to tell me another referral arrived -- still without an authorization number. -- When I called the office that same day, a staff member told me the referral had been "successfully sent" to Kennedy Krieger and the gastroenterologist. There is no gastroenterologist involved. I had my appendix out weeks ago -- that case is closed. They confused my active EDS referral with a completely unrelated, concluded referral from a different specialty. They also told me that in the future I should have my surgeon handle this. There is no surgeon. There has never been a surgeon involved in this referral. I have spent over five to six hours of my own time doing administrative work that is the legal and professional responsibility of this office. I have been denied access to medically necessary specialty care for three months because of their repeated, compounding errors. I am filing formal complaints with the Maryland Board of Physicians and Maryland Physicians Care, and I am filing a grievance with the Maryland Insurance Administration. If you have a straightforward medical need, maybe you will be fine here. If you are a complex patient who needs care coordination, referrals, or anyone in that office to retain basic information about your case from one phone call to the next -- find another doctor. This practice is not equipped to help you. 0/10

The best! I have been going here for over twenty years,…read moreThe doctors are amazing; the nurses and staff are wonderful! If you want the best, it's here!

I was sad to see the bad reviews and wanted to post my recent experience. I know the concierge…read moremodel isn't ideal for everyone but we like it and I love Dr. Farrell. She's great. Wonderful. I love the additional access and follow through that the new model affords (even though I understand why some patients were upset by the model change.) The routine primary care offices are fine if you have one physical a year and are never sick...but if you prefer more care and handling I strongly suggest a concierge model if possible. Dr. Raffo is also fabulous. I like these doctors a lot and am happy we joined this practice!

Waited more than twenty five minutes in a virtual appointment for a health care provider who never…read moreshowed up, while I was at home sick. I checked in with staff virtual and the physician never showed up Then I tried to speak to business manager about problem left waiting on hold a long time Changing my primary care completely unacceptable

When I made appts years back, when Dr Janssen didn't have any physican assistants (PA's), I thought…read morehis practice was very good and recommended him to my family. He was listed in Washingtonian top doctors list (feels like a long time ago) back then too. Ever since Dr. Janssen has two PA's, Jamie and Rebecca, you rarely if ever can make an appt. with him! Might as well call this practice Jamie's place. On the plus side, you don't have to wait much to see your PA. Wish I can also consult with Dr. Janssen in addition to his PA though. Their lady staff who draws blood and urine work at the office, is so depressing. You can tell she doesn't like working there at all! Yes, it's convenient not driving to LabCorp, but man, smile a little. You do get your lab work results through their Healow app, which seems every doctor is using. Please Dr. Janssen, make some more time to see your patients, instead of your two PA's!

I came in looking for a specific type of medicine but was immediately told that she doesn't write…read moreprescriptions for that. She could have let me go at that time and I should have known to leave but she proceeded to examine me just to get an insurance claim! I basically had to pay a copay just to be told she doesn't prescribe that medication. Do not recommend this place.

I and my wife have been going to this office the last 3 years. my primary doctor dr seem take a…read moretime to explain things and have done a lot of research into how diet can prevent diseases as well as support well-being. This practice place is always about the patient health and the future of patient living standard. I find dr seem so knowledgeable in medicine and also is truly interested in you as a person. He listens to me and works together in solving any issue or problem. highly recommended Thank you doctor

Dr. Seem, my physician, is very conscientious, caring and personable doctor. My experience with the…read moreoffice is nothing short of receiving the best of care when I need it most. I would highly recommend patients to join the practice as both Dr. Seem and Dr. Kalra, are attentive, they explain every detail of your treatment and answer all your questions and never sacrifice your time.

It's a small modern doctor office with positive vibes and that gives me hopes for a much closer…read moredoctor/patient relationship that is missing from many large impersonal doctor offices with too many doctors and having too many patents in the waiting room. When I walked in, I'm the only patient and I feel safe and not be encumbered with other patients in waiting room with their illnesses. Dr Lakhvinder is an excellent and caring physician who took the time to listen to my medical situation and made very good suggestions and quick calls to my pharmacy. I'm feeling a big relief knowing that I am under excellent and watchful care.

Very rude receptionist!! Always rude and always thinks she knows everything!! I told her that my…read morehusband needs an ER follow up appointment, didn't even ask what is the reason for follow up and insisting that the ER follow up policy for their office is 2 weeks after the discharge?? Never heard of that policy. The situation will decide how sooner or how urgent the patient needs to be seen not you! My husband was seen in the ER for cellulitis and was advised to be seen by the primary 1-3 days or sooner if needed and you want him to be seen after 2 weeks? get a medical degree before giving a medical advise because it is very dangerous for a patient to given this kind of advise.

I really liked how it's easy to get an appointment here. The front desk staff is very nice and…read morefriendly. However, during my last appointment I was charged an extra $200 for a "diagnostic" code during a routine physical when I mentioned another small health related issue. I'm aware this is a common practice among many medical providers and I'd be less annoyed had I received any actual medical advice about what I mentioned, which in this case I did not. I won't be returning here or to the doctor I saw.

Very professional staff before, during, and after surgery. I was out at ease every step of the way.read more

Extremely cold and condescending. Dr. Win made no efforts to make me feel comfortable. She…read morerepeatedly asked if I was stable when I told her I had anxiety, even though I had already filled out a patient survey about mental health (which she clearly did not look at). She asked me what my name was in the middle of the appointment. Despite having scheduled a physical exam, she automatically assumed I would not want to have my breasts examined. The staff are equally cold and apathetic to patient concerns. I had a horrible experience.

I normally don't review, but I feel like I have to review this time . This office is horrible so as…read morethe doctor, very bad. Unprofessional, dr will not let you speak your words, it is like she only likes pt to listen to what she thinks. She can't treat at all. I want to give this comment so whoever will read this please be aware! Go to other better dr but not this one.

Dr. Nwankwo was the most disrespectful doctor I have ever dealt with. I went in for my appointment…read moretoday at 11:30 for a follow-up from a hospital stay and after waiting over an hour to be called back, I then had to wait longer for the doctor to come to my room and then ask was he supposed to be there. I made a comment that if he wasn't I was leaving because EVERY appointment I have there, the desk people don't know why I am there or there is some big confusion. I work a FT job and have to take time off to come to appointments for them to not respect the next person's time. Ironic how another patient was sitting there for 5 hrs by this time, only to find out no one ever told the technician that she was there for her sonogram. Same thing happened to me with the same technician at this office. It wasn't his fault....it's lack of communication and competency of he medical staff. The main lady at the desk, Gabby, makes the most excuses instead apologizing. They find a way to make the patient wrong.

The easy online user friendly website to schedule my same day appointment. The office is always…read moreclean. The providers there listen to all my concerns.

My visit itself was great. The staff working that day were kind, helpful, and knowledgeable. The…read morefacility itself is clean. I like that you complete all of the intake information on your phone. My one complaint was that they weren't well staffed enough. I arrived around 11:30am on a Wednesday hoping that it wouldn't take too long. Welp, two or so hours later I was finally seen by the one doctor working that day. They did X-rays and were able to get back to me with the results maybe 10 minutes later (it was good news, woohoo!). I got out around 2:45 pm, three hours later. They really need more doctors!