I came here for clinical trials dating back to last year and, all in all, this place is alright…read more Getting here may require getting on the 93 bus or, if savvy, a Partners shuttle that shows up around North Station every half an hour. Check the main Partners website for live updates for shuttle locations. When you arrive, you might want to call your contact (after remasking and sanitizing your hands), let them know that you arrived, and then state your purpose of visit to the security guard. You get a sticker that then beeps you in. Overall, I enjoyed all the clinical trials that I participated in and all of the researchers were pleasant. The shuttles at this location also arrive every half an hour and definitely beat taking the 93 bus since it doesn't go through the Navy Yard (as often, if at all) too often.

I booked an appointment w/no difficulty & was seen right away by staff & nurse Tara. She was…read moreextremely helpful, understanding & professional. I highly recommend Malden Urgent Care to anyone who needs to be seen right away and get the proper care and treatment of their condition.

Literally no one in the waiting room and the be been here an hour, despite reserving a spot a day…read moreprior.

I have been seeing my doctor for a couple years now and she is great. I am very picky with doctors…read moreand I have high function and anxiety which she understands. I booked an appointment that I've been waiting for for months, which was an in person appointment I showed up to my appointment today, even checking in I mentioned my doctor's name the time and they told me to have a seat and wait I go into the doctor room do all my vitals and the nurse technician then told me that I was seeing a different doctor, which I was not aware of I told her that I was supposed to see my doctor then she informed me that my doctor doesn't see patients on Thursdays. Again, when I made the appointment specifying that I wanted it with my specific doctor, no one told me anything about her not seeing patients on Thursdays again I avoided months to see my doctor for specific things. I am only comfortable talking to her about. They were pushing me to see the other Doctor Who I was scheduled to meet with, and I had to repeatedly say I was uncomfortable. The nurse was getting frustrated and didn't understand why I wouldn't see someone who I have never met or even heard of. No not only could I not get a in person visit with I need I now have to do yet another video visit which defeats the purpose. I ended up having a severe panic attack and physically upset. To get into with the reception is a nightmare as is and clearly CHA MyChart doesn't book the proper appointment accommodation. This was extremely unacceptable. This review is based on the front staffing and nursing. No my dr. whom I'm sure is unaware of the situation.

Most of the people working at the front desk and behind the front desk are completely rude and have…read moremissed the mark on customer service. I understand most people like your jobs but working in healthcare and around people with sicknesses you should not take it out on them. The front waiting lobby is disgusting and dirty. They do not make people wear masks who are hacking and coughing all over the place. Overall, the staffing there is just incompetent. The care quality is phenomenal by the actual doctors but from the nurses to the nurse call line is a total different story again if you call asking about questions about prescriptions, they are extremely rude. If it wasn't for my doctor, I definitely would not be going to this primary care office. Because again the incompetence the rudeness, and the lack of respect from the staff behind the scenes at the desks and nurses on the prescription line are beyond disrespectful and belittling.

I brought my husband to this Imaging center for a MRI. There is valet parking right in front of…read morethe door or free garage parking about 1-2 blocks behind. The ladies in the reception were somewhat efficient, not the warmest employees. I felt the main MGH campus in Boston's Beacon Hill had more friendly staff. The process was similar to other imaging centers. The waiting room lobby has many different seating options and a nice water fountain machine that delivers hot or cold water as well as sparkling water. Overall an option very easy to get on/off the highway.

Mass general imaging at Assembly Row is a branch of Massachusetts General Hospital merged with…read moreBrigham & Women's Hospital... now called Mass General Brigham. They ONLY do MRIs here... and they make you feel VIP: run on time or ahead of schedule; your own personal technician; headphones with music; warm blanket; extra pillows and more. The Deal: if you need an MRI, and don't wanna wait for MONTHS to get it done at MGH Boston, they will have openings at mass General imaging in 1-2 WEEKS!

Don't go here unless you're ok with them billing you as outpatient hospital services rather than…read moreurgen care. Gotta pay 1,000 plus instead of the $200 copay it should have been. That being said, my service was good. I was experiencing my first horrible migraine and i wasn't sure what was going on. I didn't wait too long, maybe 15 minutes. They gave me an IV bag and i felt better by the time i left. Just wish I'd have known it was a $1400 IV bag that was not going to be billed as urgent care. I'd have rather suffered.

Horrible Billing Practices - Proceed with Extreme Caution…read more I debated whether or not to write this, but after my experience at MGH Chelsea Urgent Care (151 Everett Ave, Chelsea, MA) in June 2024, I feel compelled to warn others. I had tested positive for COVID at home and was experiencing symptoms. Before going in, I called and spoke with both my insurance (United Healthcare) and someone at the location. I was assured multiple times that my out-of-pocket cost would be a $75 copay--nothing more. When I arrived, I confirmed this again, handed over my insurance card, and was told I was all set. I explained clearly to the provider that I already tested positive--twice--for COVID. Despite that, they proceeded with another COVID test, a flu test, blood work, and even a chest X-ray. I questioned whether all of this was necessary and voiced my concerns at the time. A few days later, I received a bill for $3,875. Shocked, I immediately called MGH billing, only to be told they hadn't even submitted the bill to my insurance yet. I thought the issue would be resolved after that. Instead, within a week, I received a new bill--this time for $3,075. I asked repeatedly for an itemized breakdown and a quote for what these services would have cost without insurance. No one followed up. I was bounced between departments, eventually told to call the urgent care directly--only to find out it's not a true urgent care but an outpatient clinic. That distinction apparently made all the difference with insurance. To make matters worse, the resubmitted claim to insurance totaled $5,200--again, for what should have been a simple COVID verification. The service itself was friendly, but the amount of unnecessary testing felt excessive and, frankly, exploitative. I've spent countless hours fighting this through my insurance provider, and no one seems willing to take responsibility or help resolve the issue. I will never return to this location and strongly advise others to avoid MGH Chelsea Urgent Care at all costs. I'll be sticking with AFC Urgent Care moving forward--this would have never happened there. Proceed with caution.

Good to know you can come here on Sunday morning at 9 AM and get seen by a doctor within minutes…read more I recommend this place if you have to see someone quickly. There is plenty of free parking in their parking lot, there is a receptionist on the first floor to give directions where to go or help with any other needs. Beth Israel's's Urgent Care is located on the second floor, there is an elevator a wheelchair if needed. The office suite is clearly marked urgent care, very important. If you are stressed or in a situation you don't want to have to second guess where to go. My doctor examined me thoroughly and had a medical assistant. My exam was quick. This is urgent care and being quick is a good thing. . I did not have to go to an emergency room for which could take hours maybe even days to be seen, especially at a non Beth Israel emergency room. Even then, taking up the space and time in an emergency room makes it difficult for those people that are really in crisis with a high need medical issue. If I needed an emergency room, BI Urgent Care would have sent me or made sure I got there safely. So this was the perfect option for me rather than waiting for an appointment after a minor car accident. Or emergency room. I'm very pleased with Beth Israel, as medical provider in all areas of care including surgeries. Hands down, the best option. Discharge/service note was giving to me at record speed and my medication was called in in the same manner. I've been coming for my primary care to this location for several years. Professional staff at the front desk make my visits run smooth. the doctor examined me, I felt confident in his ability to assess me. Today was pleasant and efficient I was in and out of there quickly. And that's what I want when you have been in an accident or some other life incident.

I called my primary and was advised to go to the closest Urgent Care…read more I was seen very quickly. The support staff, nurse, doctor, and XRay tech were all great. Within a short time I had a diagnosis and meds were called in to my pharmacy. I'm on the mend now and could not be more grateful. Super-easy access on and off Route 1 via Route 16 eastbound. Ample parking. A lab and XRay facility right there. A pharmacy right next door. Very comforting to have this facility nearby.

Nice facility and a great substitute while we've been long awaiting for the Northend Waterfront…read morelocation to be completely renovated. This Charlestown location can be quite far from downtown Boston, hence a bit inconvenient, but it was a necessary and welcoming substitute for getting your regular six month dental checking every six months -- again, since the Northend Waterfront location is undergoing some restructuring/reconstruction. Front desk staff are very friendly, friendlier than the Northend, I must say. Overall, highly recommended!

This is such an amazing place. My hygienist is the absolute sweetest person. I've met with two…read moredifferent dentists and also love them equally! It's rare to find an entire dental clinic that is so competent, up to date, and enjoyable to go to. I used to have an extreme fear of the dentist, as I've had many bad visits in the past. Once I changed to this place though, I actually look forward to going. My dental health has improved significantly since attending.

Great, fast service. Very kind and informative. Clean place is a plus! They also offer multiple…read moreservices.

Only good thing to say is, it's clean…read more Website is misleading; they don't take appointments and they offer very limited after-hour services for ridiculous fees. Not commuter friendly.

Just visited after construction was done and went through a demonstration of the process. Very…read morefriendly and professional group. Fast and efficient for sure, and a hip looking space.