Shields MRI is very unprofessional that I can do without. At the last minute they attempted to charge me when my insurance usually pays for it all. I don't know what they charged if any and tells me to pay at time of visit. I wasn't given an explanation and told to contact insurance company. This company should know what is covered or not and do a better job in communication with people. Although I need my MRI I cancelled my appointment and very confused, upset, and disappointed in how they conduct business. read more

I had an MRI on 10/2/2025. It was given with proper care and I felt comfortable with the procedure. The technicians were very accommodating and very helpful during the procedure. I would recommend Shields for all necessary MRIs. read more

I've had three brain MRIs at this location now. They are professional, friendly, competent, and organized. Their equipment and procedures are up to date, and everything is neat and clean. I plan to keep coming back as long as I get approved to do so. read more

I had a good experience, staff were professional and efficient. My only complaint was finding the place. Signage was horrible . I missed my first appt because I could not find it. Rescheduled and had my sister take me because she had been there before. She said she had a hell of a time finding it her first time. With all the money you take you would think you could afford to put up better signage. Super frustrating and if I need another MRI I will go else where. I wasted my time and gas looking for it. read more

My family and I have had multiple MRIs and PET scans through Shields. Every experience has been amazing. Shields in Portsmouth is THE BEST.

Almost the entire experience was better than I expected. The machine is one of the newer ones so it was open on both ends. The people working there were great and made it quick and comfortable. I took away one star because scheduling and billing were not as good. They initially didn't want you schedule the MRI as recommended by the surgeon. Then they postponed it, complaining that my insurance was difficult to with with and hadn't given prior authorization yet. Less than an hour after they did the authorization went through so the delay was completely unnecessary. They didn't ask for my copay ahead of time so the rest is a waiting game. They said it would take 24 hours to get the result but they postponed the MRI until 5 hours prior to meeting with the surgical team. I'll update this if they didn't make it by that deadline. They made it no problem. The surgeon had everything she needed. Now I'm just waiting for the bill. read more

I love it so far. I will choose shields MRI Imaging Center from now on. Nice staff. Love it Ann read more

They hired these people who don't have a clue what there doing. I couldn't hear the women because it sounded like she had me on speaker phone then says that's as loud as the phone goes. Then we continue while I can barely hear her and clearly she didn't care at all. I read off a fax number because an order was sent hours ago that she keeps saying she didn't receive so I'm trying to confirm the fax and she mindless and rude says "I don't know what that number is it's nothing to do with a MRI." That was enough for me because she clearly has no idea what's going on when I've used the fax numerous of times in the past and if she felt it wasn't the fax she could have done her job and gave a correct fax. So I asked her name and I could barely hear her it was delmarie or something of that sort and that's why I gave a 2 star the service she gave was horrible. And still did not get to book a MRI! read more

Went for two images and was told that I could do both or return for the second, which is what I chose to do. Then I was told it will cost an additional $100 for the second, but no one had informed of this. They say there's nothing they can do which is a laugh. read more

If you are a patient within the Winchester Hospital system this is a great place to know if you are in need of diagnostic imaging. The waiting area is bright and comfortable, the check-in process is smooth and efficient and all of the staff members are so kind. When a person is in need of these services it can be filled will all kinds of anxiety and fear. The environment is warm and inviting. Thanks for having a good bedside manner. read more

Winchester Hospital Shields MRI - Diagnostic Imaging Near Me - Woburn, Massachusetts

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My doctor ordered two MRI images, and Shields MRI contacted me to schedule it. At that time, they quoted me an *estimated* price for both images. I had them double check that price, and it was confirmed. Less than 24 hours prior to my appointment, I received a standard, automated reminder call citing an incorrect appointment time. Upon calling in to inquire, I was told, "Oh, someone should have called you!" They had changed the appointment time without consulting me or notifying me. That's not a big deal. And I took the opportunity to have them triple-check the price they had previously quoted to me. The price was confirmed again. But when I arrived for my appointment, they cited a price that was *TRIPLE* the amount quoted. Triple!!!! They have tried to blame the insurance company, but the insurance company did not quote me any price; Shields MRI did. They double checked the price. They triple checked the price. And then when they thought I was too committed to back out, they tripled it. It's a sleazy bait and switch. If you deserve better care from a health insurance provider than sleaze tactics--and you do--you'll have to go somewhere other than Shield's MRI to get it. read more

I have been scheduling appointments for an MRI for a few months now. They have changed the appointment on my numerous times. I showed up for an appointment and was turned away because they scheduled me for the wrong type of exam and they were unable to do it at the location they placed me at. I finally got an appointment for a day and time that worked around my schedule and they called to tell me they scheduled me too early and had to move it. If I didn't need the scans I wouldn't have kept trying since the first time they rescheduled me months ago. read more

Make sure you clarify with Shields when they tell you what the cost is going to be for an MRI. They told us what the cost would be to us - that they checked with our insurance. And we paid that. But they did not tell us that we would then be charged an additional $200 for someone in another company to interpret the results of the MRI. So when they state a certain amount is all you are going to pay, it is not true. They do not feel it is necessary to give you any of that information since it is technically not their company charging you. But if you ask them what the total charge is going to be, they should be sharing that information and they do not. read more

I was sent to Shields MRI (Woburn) because of a spot on a CAT scan. An MRI was needed and because of previous back surgery and implanted metal plate I was apprehensive. The staff made me feel comfortable and reassured me regarding the implant. I am also mildly claustrophobic and the Staff did everything in their power to help me through the procedure. I will be using Shields in the future ( I'm sure) and will look forward to another pleasant experience. From the front office staff, to the Radiologists and Nurses doing the tests, Shields MRI at Cummings Park has the most professional, knowledgeable and empathetic staff I have ever met. read more

Shields MRI Chelmsford. When I scheduled the MRI (for my foot) I was asked how I would pay, so I said with my credit card. The woman then said she needed the details, so I gave them. She did not tell me I would be charged immediately, $748, one week before the MRI. I called to complain and have it removed and was told this was normal procedure to pre pay and why should I care since I would be paying for it later anyway. My MRI was cancelled and they have billed me again, another $748! Terrible service from the billing department. read more