Shields MRI is very unprofessional that I can do without. At the last minute they attempted to…read morecharge me when my insurance usually pays for it all. I don't know what they charged if any and tells me to pay at time of visit. I wasn't given an explanation and told to contact insurance company. This company should know what is covered or not and do a better job in communication with people. Although I need my MRI I cancelled my appointment and very confused, upset, and disappointed in how they conduct business.

I had an MRI on 10/2/2025. It was given with proper care and I felt comfortable with the procedure…read more The technicians were very accommodating and very helpful during the procedure. I would recommend Shields for all necessary MRIs.

AVOID THEM LIKE THE PLAGUE, THEY ARE DISHONEST BULLIES…read more Quoted me a self-pay price of $751. Then I get a bill for an additional $1005.00. They say they're sorry, but the rep mis-quoted me. They acknowledge that their records show I was quoted $751, but they won't stand behind it, and they expect me to pay the additional $1005.00. I've escalated this up through management, and they won't help. Go anywhere but here.

I had a terrible experience at Rayus in Woburn. When I checked in for my MRI, they wanted to charge…read more$255 but my insurance plan covered it 100%. I understand mistakes happen which is why I had my insurance company call Rayus the day before to let them know my MRI is fully covered and they provided a billing code. The Rayus employee said she'd update my ins coverage in their system. I followed up and also called Rayus a day ahead to confirm she knew my insurance covered MRIs 100%. But when I arrived at Rayus, they would not give me an MRI and insisted on charging $255. I called my insurance on the spot and put them on speaker. They informed Rayus my MRI was indeed covered 100%. They provided a billing code and timestamp from the call the day before. After I resolved the billing mixup, the Rayus employee said they never received a call from me or my insurance the day before. She lied. Then she said they were running 10 minutes behind and I had to reschedule. Since they caused the delay, I was stunned Rayus took no responsibility; forget an apology, they punished me by cancelling my appointment! I pleaded to keep my appointment because rescheduling meant a 2 week delay of a vital diagnostic test! I missed work for this MRI and the waiting room was empty but she didn't care at all. She callously and sarcastically said I could take my complaint up with her manager, Tami Cyr. That's what I'm doing.

I arrived at West Cummings Park today, and even though I had previously had images taken at the…read morecenter, I was unable to locate which specific building within W. Cummings Park, it was in. The traffic was fierce and the gigantic parking lot was full, with the buildings setback from the road. I called their office to merely receive directions to their building. EMMA picked up the phone. I asked her my question and she yelled, "DON'T GIVE ME AN ATTITUDE!" I thought I was hearing things and asked her what she said. She then said, "YOU WERE YELLING!" I was not, however, I was on my cell in a very busy area outside. I did not respond to her. Needless to say, I was shocked to hear the RUDENESS COMING FROM A "CLERK" TOWARD A PATIENT! I turned around and returned home immediately. Social media will be warned about the LACK OF CIVILITY WITHIN this HOSTILE ENVIRONMENT. STAY AWAY FROM C.D.I. There are numerous welcoming, caring and sensitive diagnostic centers elsewhere!

Awful they've sent numerous bills none of the same of amount. Paid one then received another of a…read moredifferent amount claiming I never paid anything. Received a weird notification of another amount due again paid and now received a text message. Conveniently over the weekend when I cannot contact anyone. I'm confused why they are not connected to the Beth Israel portal so the billing is consistent.

The first communication that I got from these people was a text telling me that I owed them $203-…read moreno explanation Honestly I thought it was a scam. Then I received a bill- no explanation of what my insurance had paid- just a demand for $203. Now I have received a second letter threatening that they will send this to a collection agency. I have called twice to discuss- the first time they said to call during their business hours (I did) The second time I left a message and they said they would return my call within 48 hours- still waiting...... Further, I have Medicare and Mass Health- they cover everything- I do not have copays.

Misleading business practices. I was told I would only need to pay $60 total for a visit, Aetna…read morespecialist fee. Got a bill for $335, because Aetna put it all in my deductible. Obviously Aetna sucks, but I never should have been told it would be a total of $60 for my visit. I should have been told it was a $60 upfront fee, but there may be a further payment required. I called and was told I should have read the entire, long contract I was handed when I arrived for my visit. It said that I was responsible for any additional costs after my insurance provider processed the bill. I *had* read that, and *had* asked the question of "how much will I actually have to pay, worst case scenario" specifically because I had read that and was worried. I was assured $60 would be all I owe. So I signed it. Probably a moment of weakness on my part, shame on me for trusting this practice. I'm now legally on the hook for $330 for a session that only led to "you need an endoscopy", when I was assured by an employee of Digestive Health Associates that I would only owe my deductible of $60. On paper DHA can claim no misleading practices (unless I had thought to record my conversation with the receptionist). So can Aetna. But no party in this supposed "healthcare" industry cared at all about me, and for that, I recommend looking elsewhere for a more ethical & caring practice.

Dr Ardolino and his entire staff went out of their way to treat my sister who was dealing with…read morememory disease in a caring and patient way. Dr Ardolino ALWAYS responded to calls almost immediately. Great practice that anyone would be comfortable with.

Dr. Ardolino is an all-around outstanding GI doctor. He is professional, personable, warm,…read moreempathetic, and very rational in his approach. He was able to reconfirm an earlier diagnosis, which has allowed me to manage my symptoms much more effectively. He also made sure I had an updated colonoscopy, which did indeed detect new polyps, including one that was particularly difficult to detect. He has also helped get me back on track with my general digestive health, which had not been great for quite some time. The Stoneham office is calm and welcoming, and I have never experienced a long wait. Dr. Ardolino also has a wonderful assistant, Disha, who runs a tight ship. Her "can-do" attitude, combined with her kind and understanding manner, makes the entire doctor's office experience as pleasant and easy as it can be--especially considering that GI appointments aren't necessarily something anyone looks forward to! I wholeheartedly recommend Team Dr. Ardolino and Disha to anyone dealing with digestive or GI issues. If you've been worrying about something, don't wait. You will be in excellent hands.

Dr. Schlossberger, the two anesthesiologists I dealt with and the three nurses that took care of me…read morewere all wonderful. For my first experience, they were all so kind and took excellent care of me. Very professional and reassuring through the whole process and afterward.

My elderly mother needed an ultra sound. She has alzheimer's and severe spinal nerve pain. Her…read morePC book an appt at this awful place. They called me yesterday to confirm the appt. At that time I explained the situation and they said I would go in with her while test was being done. Well today we showed up and the staff were rude and cared less about my conversation yesterday. Covid existed in the world yesterday as it does today. Complete BS from staff. If I had known we would have gone elsewhere. Ultra sounds are a dime a dozen - STAY AWAY

Comprehensive Breast Cancer Center is awesome! Christine at the front desk was spectacular and…read moregave me a referral for a new gynecologist after I explained my horrific experience with a doctor who obsessed over my age & my eggs fossilizing before I had kids (I was 32). Maureen (who did my mammogram) made me feel comfortable, or as comfortable as possible when getting your breasts smashed like pancakes in awkward positions). Jean took me back and showed me the pictures, explained everything we saw and made sure I understood. Fabulous ladies - all of them. I had surgery w/ Dr. Kristen Smith and she was awesome! The women at the hospital where I went for the surgery (melrose Wakefield?) also did a great job of getting me in and out, talking to me the whole time and making conversation. Very funny ladies - made the experience not scary at all. It's rare when I can say I had good experience with breast cancer - but, well, somehow these ladies made it possible. I always left feeling hopeful, or relived. Not to sound sexist, but a bunch of men couldn't pull off the experience I get at the Comprehensive Breast Cancer Center. yay for women!

I would not give any stars if I could. I never complain as I know everyone has a bad day but this…read morewas ridiculous. I had an appointment and there two people before me waiting. We waited over an hour for our scheduled appointment. No one ever showed up. I wished I had read the reviews before hand. I read them as I was waiting and this is a regular occurrence. Someone came in afterwards also and they called this person that was supposed to be there and she said that the woman had an emergency so of course they couldn't leave a note on the door which I fully understand but again this happens quite often. There were many complaints if you read the reviews. I will never come back or recommend this location.

Well, I' about 90 minutes into the quest website and I still cannot work out how to place a patient…read moreorder. If this website was a high school project it would fail. Also, Quest must lose many millions in tests not ordered, quite apart from damage to patients who cannot be diagnosed in a timely way.