Best professional doctors as well as nurses and very kind and very friendly and makes you feel…read morecomfortable and get your procedure done ASAP

I want to clarify that prior to my most recent visit, I've never had a problem at this location…read more The problem I experienced could actually occur at any MRI facility. First, the positives: The MRI and other imaging locations can provide scans in a more timely manner, than if you were to go to the main hospital. Calling the offices directly (Chelsea and Waltham, or NWH), rather than going through the main radiology scheduling line, can often yield better results. You can get the numbers by calling main operator at MGH, & asking for the numbers to Chelsea or Waltham MRI The staff have been pleasant & easy to work with. The lockers are small (don't bring large coats or bags.) The changing rms are easily accessible, restrooms are clean and spacious. I've never experienced a long wait, but waiting rm is large and comfortable. Most of the time they can elevate your head a little upon request, which makes some more comfortable. This most recent visit, tech explained I'd be scanned in the new 3.0 Tesla machine. He told me image quality was superior, and l the machines were a bit more spacious. He told me I might feel a little dizzy upon exiting, because of the higher magnetic fields, but that it was normal. He also said it might be a little more noisy, and gave me ear plugs. The exam took a very long time, in part, because I moved due to discomfort, and because someone messed up re. the contrast dye, so they had to straighten that out while I waited. This was an hour of hell that I'll never repeat! While I appreciated having the tech warn me about the dizziness, that was far from the only concern. Yes, the machines offer a (only slightly) more spacious feel to them - but it's far from an open MRI - it's not worth it! It's EXTREMELY noisy. This is not a good thing for anyone who is even mildly anxious, because it's very difficult to focus away from it, and was dizzying in itself. One thing I wasnt told was how hot you feel while in the machine. I finally pushed the buzzer & asked if it was normal - I felt as if I was being burned. I was sweating & felt overcome by it. He then told me that it was normal, because the cells were all "excited" in my body, due to the higher mag frequency. I continued to try to endure it, although I noticed certain areas including my legs seemed to be much more hot than other areas. Yes, there is dizziness when exiting. Considering they have to roll you out while injecting the contrast - which causes dizziness, then roll you back in for another set of pictures after - lying flat and not moving is very uncomfortable. Between the heat and feeling so "woozy", I was also feeling nauseated. My face was scarlet, and the areas of skin where I'd felt most warm indeed had been burned. I felt very unsteady for the next several hours, was unable to safely drive, and continued to feel nauseaous. I also had a bad headache. I later researched my reaction by googling: "Tesla 3.0"+"burn" or using "Tesla 3.0"+"dizzy" or "effects" as the second term, and found a lot of disturbing information. There has been many reports of similar symptoms, sometimes leading to patients getting burned or having severe episodes of dizziness, hearing problems or headaches, sometimes lasting for a couple of days after. Even worse, I found that there has not been sufficient safety testing done to determine if implants and other devices/conditions, presumed safe for the original 1.5 MRI exposure, have not been proven safe in the new 3.0 machines. Some of them were urging for the testing to be completed prior to patient exposure. I don't understand why this didn't happen, but I will certainly never be subjecting myself to this again. If you need to have an MRI, When making appt, always ask if they have the new 3.0 Tesla machines, and ask if you can request the older 1.5 instead. Double check this during your appt, before they put you into the machine. The pictures generated from the 1.5 are excellent, so there should be no need for these uncomfortable, potentially dangerous machines to be used. If you've had a negative experience involving the new machines, call the MA Bureau of Healthcare Safety at (617) 753-8000. Every report received will help! Update following MGH response: My only complaints concerning MGHC specifically is that it was not disclosed to me that some implants, devices and med conditions deemed safe for the 1.5 havent been proven safe in the 3.0 machines. I also wasnt told before entering that I had a choice, and that the risks of the machine could incl persistent dizziness (not just upon coming out), nausea, headache, and heating could result in burns. This info is out there, and needs to be disclosed before patients go in. I'd advise that you do so in a signed consent form, to help reduce your facility from liability, if you choose to use these machines. I did speak to my dr, and he knew nothing about the new scanners and their effects. I will be following up. Thanks.

I've been coming to the Center for Women for years (in fact, my 36 year old son was born at Mt…read more Auburn!) Unfortunately, I was just told that Dr. McKee, who is excellent, won't be able to see any patients for annual visits anymore. When I asked why, the scheduler said that the manager instructed them not to schedule any annual visits with the doctors in the practice anymore -- only the nurse practitioners or PAs. This is terrible for continuity of care. I should be able to see my doctor. I didn't schedule an appointment. Our medical system is so broken in the U.S.

3 starts because Dr. Mckee is great! But the receptionist staff is terrible. Multiple…read morereceptionists on multiple visits have now been rude both in person and over the phone. They are unhelpful and lazy. Dr. McKee however is very professional, kind, and provides great patient care as well as medical advice.

I had a terrible experience at Rayus in Woburn. When I checked in for my MRI, they wanted to charge…read more$255 but my insurance plan covered it 100%. I understand mistakes happen which is why I had my insurance company call Rayus the day before to let them know my MRI is fully covered and they provided a billing code. The Rayus employee said she'd update my ins coverage in their system. I followed up and also called Rayus a day ahead to confirm she knew my insurance covered MRIs 100%. But when I arrived at Rayus, they would not give me an MRI and insisted on charging $255. I called my insurance on the spot and put them on speaker. They informed Rayus my MRI was indeed covered 100%. They provided a billing code and timestamp from the call the day before. After I resolved the billing mixup, the Rayus employee said they never received a call from me or my insurance the day before. She lied. Then she said they were running 10 minutes behind and I had to reschedule. Since they caused the delay, I was stunned Rayus took no responsibility; forget an apology, they punished me by cancelling my appointment! I pleaded to keep my appointment because rescheduling meant a 2 week delay of a vital diagnostic test! I missed work for this MRI and the waiting room was empty but she didn't care at all. She callously and sarcastically said I could take my complaint up with her manager, Tami Cyr. That's what I'm doing.

I arrived at West Cummings Park today, and even though I had previously had images taken at the…read morecenter, I was unable to locate which specific building within W. Cummings Park, it was in. The traffic was fierce and the gigantic parking lot was full, with the buildings setback from the road. I called their office to merely receive directions to their building. EMMA picked up the phone. I asked her my question and she yelled, "DON'T GIVE ME AN ATTITUDE!" I thought I was hearing things and asked her what she said. She then said, "YOU WERE YELLING!" I was not, however, I was on my cell in a very busy area outside. I did not respond to her. Needless to say, I was shocked to hear the RUDENESS COMING FROM A "CLERK" TOWARD A PATIENT! I turned around and returned home immediately. Social media will be warned about the LACK OF CIVILITY WITHIN this HOSTILE ENVIRONMENT. STAY AWAY FROM C.D.I. There are numerous welcoming, caring and sensitive diagnostic centers elsewhere!

Shields MRI is very unprofessional that I can do without. At the last minute they attempted to…read morecharge me when my insurance usually pays for it all. I don't know what they charged if any and tells me to pay at time of visit. I wasn't given an explanation and told to contact insurance company. This company should know what is covered or not and do a better job in communication with people. Although I need my MRI I cancelled my appointment and very confused, upset, and disappointed in how they conduct business.

I had an MRI on 10/2/2025. It was given with proper care and I felt comfortable with the procedure…read more The technicians were very accommodating and very helpful during the procedure. I would recommend Shields for all necessary MRIs.

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Quick, efficient and patient friendly from triage to booking. Just wished they were in-network with…read moremy BCBS so the MRI would be covered.

Love love love the pediatrics department here. Dr Khoury is the absolute best…read more The front desk staff is friendly and efficient the PAs and nurses all know how to make kids feel at ease.

My PCP, Dr Natarajan is fantastic, as is her primary NP, Gail Libowsky. I have always genuinely…read moreappreciated their care. They take into account both my concerns/thoughts and their deep expertise. They are amazing and the only reason I didn't give 1 star. So why the poor rating? Because I haven't seen either of them in at least 4 years despite my requests. (I miss them!) I suspect it began when Harvard Vanguard was bought out by Atrius Health, which was bought out by Optum, which is part of United Healthcare. I have had 3 different, sub-par NPs for my last 3 physicals, and am off to see yet another new NP tomorrow. I have to book a year (or more) in advance to NOT get my own doctor. Forget about seeing my primary doctor or NP when I'm actually ill ...then I'm sent to urgent care. There is NO CONTINUITY OF CARE. Disgusting. Unless this changes soon, I will never go back to Atrius Health, oops Optum, oops United f***ing Healthcare again.

Can't get ahold of them to schedule an MRI, After I killed myself to get all the info they asked…read morefor. Wish I had read the reviews before going through all the trouble. It was the radiologist that made it clear it was necessary. Wish I could just have him book it.

I have tried calling your center three days in a row and left VMs. No one answers your phone and no…read moreone returns my calls! I am a healthcare provider. I would not ever refer someone to you. I can imagine how stressful it is for patients who are awaiting results! This is just so unacceptable for a healthcare practice. Despicable.

Nurses. And all staff are very friendly and patient with those who are frantically worried or in…read morepain I was out of sorts mixed u up about the hallways and anyone I asked was happy to steer me in a good direction The staff in the pre op area are focused on their wok The DR EXPLAINED WHAT WAS ABOUT YO HAPPEN EXCELLENT RXPER

I didn't get responses from the knee surgeon about any results of mri or blood work. Was not happy…read morewith the services. Not going back!