great nurses, and doctors. its the bes care i ever got in a hospital. nurses checking every 20-30…read moreminutes. asking me how I feel. pain mecation without a wait. I highly recommend the hospital.

Guess they had to change name and make a new page since the real Lourdes page has a truly deserved…read more1 star rating. Stay away! Won't respond or send records per hippa law. Major construction all day so you can't rest. Doctors and nurses bash patients and their job in front of other patients.

My family and I were traveling through Kentucky when my stepmother had a fall and was injured. The…read moreparamedics took us to Mercy Health because it was the closest emergency room in the direction of our travels. Nobody ever wants to have a problem that requires medical attention, but the staff at Mercy Health were amazing! I have worked in healthcare for over 15 years, so I know good care when I see it. Everyone from the techs, nurses, nurse practitioner, registration staff, and the doctor were all kind, quick, and thorough with my stepmother's care. The staff assessed, treated, and discharged my stepmother in a timely manner and made sure they gave us clear discharge instructions and directions for follow-up care. Rating from F to A+++, I would give them an A+++. I would definitely recommend this hospital for your care needs.

Ohh No! Christmas in Physical Rehab? Lourdes Physical Rehab…read morewas my home for 2 weeks. Considering my circumstances it was an excellent experience. The doctor kept a close eye on all the injuries I had. The therapists were friendly and motivating. They helped me change from almost totally helpless to a functioning semi-mobile person in 2 weeks. The nurses and caregivers took great care of me. It was a long lonely time but their friendly helpful attitude made it much more bearable. On Christmas Eve a group of therapists had a Christmas parade. They wore Christmas outfits and decorations and walked the hall playing Christmas songs on a portable radio. They visited each room where they sang a Christmas carol and gave a gift basket. I can't tell you how much that Christmas parade meant to me in that moment. Hospital food sure has changed. You choose from a menu now with a lot of choices for breakfast, a couple of choices for lunch and dinner, and (this is the best part) sandwiches, a hamburger, or pizza is always available if you don't like the other choices. All these people spent time away from their families during the Christmas holidays to help me. They did it during an epidemic. They did it willingly and with a great attitude. I don't recommend spending Christmas in rehab but if you must you'll get great care here.

My father was recently taken to this ER via ambulance because he was having a medical emergency and…read morewe were told that our choices were Lourdes or a different hospital. We chose Lourdes because we thought it was the better option. However, we were wrong. He has a history of stroke and heart attack. We thought that he had had another stroke because he could not walk, was confused and kept saying something was wrong. He arrived via ambulance; my mother and I arrived a little after he did. When we walked into the ER, the woman behind the counter was asleep in her chair. We had to bang on the counter twice to wake her. The care my father received was below subpar. They took his blood, did an EKG and a CT scan. The doctor said everything looked fine and he needed to see his primary doctor. However, he could not walk. We were advised to get him a walker, and then he was released. We later took him to his primary doctor, who looked at his scan from Lourdes and said it looks like he had another stoke and needs an MRI. Why he was not consulted with neurology or at least told that they did not have a neurologist there to see him is beyond me. These people did not seem to care that there was something wrong with my father and that he could not walk, when less than 24 hours before, he could.

My complaint concerns patient care and nursing care. As a 24+ year RN, I found the nursing care at…read morethis hospital to be terrible. These young nurses don't seem to understand that their care consists of the whole patient. And forget about being able to prioritize care or think critically. It is very concerning to me and scarry as can be. I just spent a week in there and had three (3) back surgeries during that time. There were many times I would have to wait 1-1.5 hours for pain meds. I never got them on time, but when I would ask for them, you would think that I asked for their souls. I thank God that I no longer work in Healthcare because it seems like care and compassion are looked down upon as well as complete patient care. There's no way I could have worked like that. Good personal care is a thing of the past as far as I can tell. I just pray that I never have to be in a hospital again. Y

Awesome Emergency Dept!!! My son was a patient there. The…read morestaff there are amazing!! I will not use "were" because they "ARE" amazing. I live in California,a nurse from the E.R. Dept. called me as well as Dr. Israel, Stephen F., updating me of my son's current condition and their plan to Life Flight him. This team is amazing! After he landed the Life Flight Team called me to update and to say they landed giving me the next person's name that will take over care. Again, AMAZING TEAM the Emergency Department has there. Thank you to Nurse Denise,Dr. Israel, and the many others that were involved. Don't be fooled because it's a small place, they have a BIG HEART!

You should be ashamed at your lack of training to handle a veteran AND an dementia patient. I will…read morebe sending the hospital administrator a personal letter and filing a formal complaint on the two week stay my father had and how horrible he was treated with ZERO empathy and care. Had I not took control and personally got the VA involved to get him back to Marion, he would have died dirty and starving. DO BETTER!!! I wouldn't send my worst enemy to this hospital.

I don't know how theres low stars here. night shift was excellent. best hospital er experience I…read morehave ever had!!!

The staff is just wonderful! Could not ask for better care while my dad was there. Very attentive…read morenursing staff. The providers have great bedside manner. They were all around good and helpful to my entire family.

Truly Lifesaving Cardiology department, nuclear medicine,US dept…read moreand all supportive staff !! Proffesional,compassionate and competent. Do not listen to naysayers, I have been in the para-medical field for decades and I know excellence when I see it!!

I became ill and decided to try the weekend walk In clinic. The registration was quick and the wait…read moreto see a nurse practitioner was less than 10 minutes. I have to say it was overall a very good experience, which I was frankly not expecting.

My experience at Saint Francis was above the bar. They treated me very well. Everyone was kind and…read morecourteous, and answered every question I had I highly recommend them

Me and my fiance are both EMT's. One time, she got a stab injury on her hand while cooking. We…read morewalked in, and discovered when reporting what had happened that it would seem from third party perspective that a possible domestic violence situation was happening. My fiance when she told the registration clerk that she "was stabbed" without specifying who did it, not purposefully, was met with huffs and puffs and eye rolls before being asked questions disregarding the fact that she also didn't say how many times or where she was stabbed. We were then placed into the ER waiting room for approximately 2.5 hours with no one checking on us, or even looking in our direction. While granted we did not require a response for a domestic violence situation, situational awareness was heavily lacking and if it were to be such a situation it would've ended badly. We were waiting for so long that we did not even get seen, we found an urgent care in town that does stitches and went there. If they see this, your nurses and registration clerks need to be trained on proper situational awareness and understanding the signs of a possible domestic violence situation even if that is not the case it is always better to overreact to ensure that a patient is safe than underreact and a patient get injured or worse lose their life. To end when we walked out, no words were exchanged, nor did any staff member even look in our direction.