Friendly service, clean establishment, easy to use app for scheduling. Really good membership plan for repeated visits and a wide variety of services and customization to your needs. read more

DO NOT GET A MEMBERSHIP AT THE CITIPLACE LOCATION! I have been a member of massage envy for 20 years and I had to cancel my membership due to the unprofessional management of this facility. They cancelled the last 4 appointments on me on the same day. I also had a terrible experience the last time I was there. The therapist seemed to be high as a kite and reeked of cigarette smoke. There was no music on and the place was filthy. I don't believe I am hard to please. I have given plenty of grace to this location but had no choice but to cancel my membership! Unacceptable!! read more

I rarely leave reviews, but I have already left a review for this place on a different platform because I can't pass up the chance to praise Ms. Linda at this location for THE BEST DEEP TISSUE MASSAGES I have ever received. She is so THOROUGH and attentive, and she gives her 150% every. single. time. Having been to many other locations and other massage places, this is the only location I will ever come back to, specifically for Ms. Linda. Front staff is always welcoming and prompt in scheduling appointments, and the environment is always quiet and relaxing. Highly recommend! read more

This lucky girl was given a gift card to Massage Envy, so I checked out the online options then called to schedule (as I couldn't get it to work online). 3 different locations in Baton Rouge; all fairly convenient for me. This one had an appt the next day available, so I grabbed it. I decided on the "Rapid Tension Relief", which is a 30 minute session using the massage gun. First time trying the massage gun, and it was an experience for sure! Juloni was my massage therapist, and she was awesome. Communication is always most important in my opinion, and she asked me all the right questions and was attuned to my body's reactions. Prices are good here. My 30 minute session was only $21, which means I'll be back with my gift card! Juloni recommended 2-4 weeks for me, but with my schedule and the holidays, hopefully I'll make it back in a month. I definitely will return and recommend this location for anyone looking for a great massage! read more

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Within the past week I have attempted to book (2) separate massages here. Both of these massages were booked multiple days in advance. I confirmed both appointments through the text confirmation system. The first massage was cancelled two hours prior to my appointment the second massage, more infuriatingly, was cancelled 15 minutes before the massage, after I had already pulled into the parking lot. read more

Do NOT get a membership here! They have the worst customer service ever! I've tried cancelling my account over 3 times and they won't let me! I've tried in person as well as over phone. Apparently only one person over all locations has access to cancel accounts they are "never available". Just don't go here. read more

Management absolutely sucks!!! Can never get them on the phone or get them to call you back. My amount is being charged after being frozen and they will not reimburse money even though they said they would. Don't get a membership here!!! read more

This place is the absolute WORST! I signed up for a membership that I barely used. Supposedly, after 12 months, you can choose to cancel the membership. Unfortunately, that isn't the case. I've sent emails, and called, and I have gone to the storefront. The person in charge is hardly available. After three weeks, I finally had some one call me back. She emailed me the documents to cancel the membership. I turned all of the paperwork in; however, I'm still being charged for this pitiful membership TWO MONTHS AFTER I SUBMITTED THE CANCELATION FORMS. Whatever you do, DO NOT get a membership! read more

I had a gift card and body aches since I'm on my feet all day so I made an appointment. So happy I did. I was greeted by two beautiful smiles and offered water. They ask that all new to the facility answer some questions on a tablet and then they bring you into a dim lighted seating area which was nice. My masseuse came and introduced herself (sorry I forgot her name) she was polite and friendly and an EXCELLENT, AWESOME, ATTENTIVE masseuse ! I've made another appointment with her because she was great and I need it being on my feet all day. If your in the area and want a great massage send me a message and I'll find her name for you ! Happy masking read more

Unlike many of the ME in Framingham, MA or Marlborough, these people are actually nice. But like ALL ME, good luck trying to book a massage. They are always BOOKED. However, I had a fantastic facial as a break during work travel instead of lunch, and it was relaxing and thorough as a facial can get. Just be ready to say NO to all the products they will sell you after the fact. I certainly will come back on another visit, for a facial. I don't waste my time for massage, because I know, they are impossible to get. read more

Like several other reviewers, I too am losing my mind trying to cancel a 10+ year membership with this branch. When I called to cancel (after discovering that Massage Envy continued charging us all during the COVID-19 closure -- WITHOUT COMPENSATING THEIR EMPLOYEES -- I was done. Even though I have about 35 unredeemed massages. Still waiting for the manager to return my call. When I informed them that I'd start calling several times a day until she called me back, the employee just said mmhmm, and hung up. (btw, I moved to California 11 years ago, but they would never let me transfer my membership to a branch here. This place is THE WORST.) read more

I love coming to massage envy. I've been seeing Brad Dixon since 2012. He is the best massage therapist I've ever been too. He gets to know his clients and what they like and what they need. He always makes sure to focus on the problem area and makes sure you are comfortable. I was having major problems with my back and he worked with me trying different techniques to try and ease my pain. He is so popular that his schedule books up so fast! I definitely recommend him to anyone that is looking for a massage therapist! read more

I will start by saying that I am a member of Massage Envy. I do recommend it for anyone who has the time and dedication to give toward your body. I have now accumulated way too may pre-paids due to the inability to cancel them during medical issues. I tried, but I was told I would have to wait to speak ti certain people. I don't have the luxury to contact them when they're there. All therapists have their strengths, and some are just very basic. Communicate it with your receptionist. JoAnna certainly hit all the trigger spots, and went all out. Then she did relax when I told her it was too much in certain spots. The bruises were worth it. Brad and Iesha were other great therapists. I do say I should not have joined due to my schedule. I have way too many pre-paids that keep adding up while i can't cancel them. Don't join a "club" .... i'd save a lot of money read more

I wish I could give 0 stars. This place is a perfect example of a good business run horribly. My husband and I have been message envy members since 2008, and have been members at multiple locations throughout the country who all had excellent customer service and really went out of their way to keep their customers happy. This place lives on a different planet from those other stores. I am not a person who usually gets angry or frustrated at these types of things, but I was so incredibly disappointed with the unethical and poor business practices of this place that I had to write a review here. When we moved to Baton Rouge last year, we started coming here to get our monthly massages. One of the reasons we've stayed with ME for so long is because we have had an excellent rate because we got the membership so long ago. Each place we has moved has kept that rate the same. When we came here, we asked SEVERAL times if when we changed our membership over to this location the rate would be the same. Each time we asked, the representatives here told us that it would not change. This is was not the case. When we officially changed they increased our rates to their prices. When we complained, they were incredibly rude and even made me incensed on the phone because they refused to accept that it was not cool to tell us one thing and do another just to get more money for their bottom line. They blamed it on uninformed front desk workers, but that is not an excuse and they should have worked to resolve it. Instead, their customer service people laughed and called me "hostile" and told me they would not speak with me. I was flabbergasted, mostly. Of course I was angry. This is our money and our life and I care about it, as any normal person would. These people don't care. So, my husband and I decided to cancel. We asked how we should go about doing it. They told us that we just had to fill out a single sheet of paper, and one representative even told us to wait until close to our withdrawal date because we will only have a few days to use up our massages once we cancel. So we did. We contacted them in the days before our monthly withdrawal, promptly submitted the paperwork, and were told it would be cancelled immediately. .... and then the next day a representative called us to tell us our monthly dues were withdrawn and we had an available massage! When we asked about cancellation, the representative said "oh that process takes 30 days." Again, confused, annoyed, frustrated. This is not what we have been told! A manager called back named Hillary several hours later to tell us that our request had been processed and the membership was cancelled. I asked why they told us it took 30 days if it only took 1 day to cancel? And she promptly started snickering and laughing rudely at me on the phone, telling me that it was in "the process of cancellation and would be cancelled in 30 days." When I asked her to explain the difference between "processing cancellation" and cancellations she laughed again and said nothing she said would make me happy and that she didn't need to explain it to me more. Saying things like: "I understand what I am saying, I don't know how to explain it to you otherwise." I would re-ask the questions, she would snicker even more at me. As a membership service, your customers have to understand what the policies are and how they are being enforced. Multiple people told us completely conflicting things throughout our time working with this business, and they don't seem to care. They just want your money. I, understandable, got super pissed. I dropped the f-bomb on the phone with Hillary (which I should not have done, but these people make no sense and it is infuriating). She proceeded to tell me that she could tell from her notes on her computer about me that I was hostile and that she wasn't going to continue talking to me. I tried to explain how what they are doing impacts people, and that they all need to be clearer about their explanation of policies and procedures. That at this current stage, their policies do not match up with what they are doing. If they don't clearly explain their policies, their business practices just look like flashy looking scams and cons. I looked at my email following our exchange, and not only was our memberships NOT cancelled in 30 days, but in 60 DAYS. That is right. They are going to take out ANOTHER set of dues before they process the cancellation. Once again, this place misrepresents their policies and their customers foot the bill. Long story short, this business doesn't properly train its customer service staff to give consistent information, just wants your money, and if you complain about anything they will just get hostile and rude. Get your relaxation somewhere else, because this place only made us anxious and upset. read more

I'm a member and visit with my husband monthly. The staff is helpful and friendly, but scheduling is a mess. The receptionists have confused our appointment times at least three in a row. Their therapists call in sick an hour before their scheduled shifts, and we were cancelled. If a customer cancels with short notice, they bill your card! They keep offering us "points" to compensate, but no one ever explains what they are used toward. Like any place, there are some great therapists, and then some not so great ones. You just have to book with the one that works best for your taste. read more

Nice atmosphere. Front desk staff are very sweet and professional. I had a massage by Steven and he was amazing. He went above and beyond by informing me of different stretching techniques. I will definitely be back. read more

The massage therapists here are awesome, but their business practices are not. Don't get sucked into their membership. Their cancellation policies suck and you'll have to jump through hoops or change your credit card number in order to get out of it. They'll even try to charge you for missed appointments although you cancel ahead of time. They also put tons of restrictions on the membership. You can only transfer one "credit" to another person once every six months. It's the dumbest thing ever...why wouldn't they want me to give my unused credits to other people so that they could try Massage Envy and potentially sign up for their plan?! They will also upsell the crap out of you EVERY time you go in or call to make an appointment. I changed my credit card number and won't be back. read more

Update: 5/20/2019 The business manager suggested I contact them so I did and nothing has changed. Are they working on customer service at all? read more

My advice is stay clear. I am busy and I am accustomed to being treated well before, during and after a frivolous expense like hair cuts and massages. However this place does not know what customer service means. Below is my experience today: 1. Did not get a reminder phone call. They said they did, but no missed call or message. Additionally gave me the wrong number for my phone... 2. Just found out for the first time I have a membership for a year... Why if i hate their service would I do that? 3. This place is more for someone who wants a mediocre massage from a very uninviting atmosphere. Bottom line, I will stick with Parker Paris because even if I do have to pay for this crap for a year, I want to feel relaxed and pampered not cattle called through a dimly lit cvs decorated interior. read more

Massage Envy minus the relentless sales pitches would equal relaxing. Y'all just need to cut it out. the membership pitch. the extra add-ons pitch. By the time I got to what was supposed to be the relaxation area before the massage, I was annoyed. read more

Like others I was nervous because of the amount of bad reviews but my experience was pretty nice. Kat was my estitician and she did a great job on my facial. It was too quiet for me so she offered to explain what she was doing which was nice and comforting. I got the full hour facial. She recommended the anti aging acne facial because of my skin not my age :-). The only downfall is the smell of the Murad products. They stink! My face smells like a perm lol. It feels great but smells the opposite. I would love to get another facial, but I don't wanna deal with the smell. I called before I went to confirm my appointment so it was no problem there. Overall it was nice. P.s. Don't go on an empty stomach, I was thinking about food most of the time. read more

What a joke. I scheduled an appointment two weeks ago. They called once and rescheduled-- oh well, stuff happens. Then an hour and a half before my appointment they called and cancelled again. So unprofessional and not-my-problem attitude. I asked that I speak to a manager and they told me to call back on Monday. I wouldn't recommend this place to anyone. read more

Worst customer service. Our couples massage was rescheduled and then an hour before our rescheduled appointment it was cancelled. They offered no apologies and made no attempt to remedy the inconvenience. I'll take my business to a more customer service oriented spa. read more

First time ever getting a massage, my wife and I left so relaxed. Great overall experience! Would definitely book again.

I have had MANY massages in Baton Rouge. I have never been really satisfied with the quality of the massage until today at Massage envy. It all depends on the masseuse/massuer. Ethan is GREAT. I know from past experience, all over the Baton Rouge area, that although you pay for an hour massage you usually get 45 minutes of actual massage. I got 55 minutes! All Massage Centers require an advanced notice for canceled appointments. So if you need to cancel be sure to call them 4 hour prior. I went after reading reviews of Massage Envy on another site. So I was prepared for the "sales pitch". The contract is for a year and if you sign up you get a "discount" . Basically for the monthly charge you get one 1 hour massage a month and a "reduced" price any additional massage sessions scheduled that month. I found the receptionists to be friendly , but not well spoken.They were upfront about the contract. They answered all my questions. I was even told that since they are Not a Spa the Monthly amount could be drafted from my Health Savings Account. I never felt pressured to join. Be sure to ask for the "Introductory rate" when you book your massage and if you do not want a contract just walk. I really got a lot of pain relief from Ethan. I highly recommend Ethan at Massage Envy. read more

See Joanna for a deep tissue massage! She is AWESOME. She hit all trigger spots and doesn't skip a beat. Highly recommended.

I bought a year membership and when my year I started almost up I called to cancel it , the girl on the phone said a manager would have to call me and get me the necessary paperwork to cancel,which I still have not heard from her.She also informed m I only have 60 days in which to redeem my paid for services ,which is a horrible policy as I cannot go once a week for 8 weeks. This franchise makes it so hard to cancel that I would not recommend buying one to anyone.I have called my credit card company! read more

Great massages, horrible customer service. I've been trying to contact the manager on the phone and in person about my membership for 3 weeks . Every time I've been told that they are either busy, or not in the store at the moment. Left my number numerous times and never have been called. read more

I have been going for a few years, but not anymore. Their prices keep going up. $110 is just to much. Used my gift certificate and it only had $20 on it and I know it should have had $90, but they did not care. Time to find a new place. read more

Awesome message. Downside right after you feel so relaxed they try to sell you a membership. The lady was a little rude when I said no.. Will i go back ? Yes. read more

I am a lover of all things massages, but I never experienced anything quite like this. I have been coming to ME at Citiplace for a couple of years, and I've tried several therapists, but it wasn't until a few months ago I found out about Emanuel. He has changed my massage experience. I make it a point to come back because he is so attentive and he is amazing at his job. However, there are a couple of drawbacks. At times I've experienced rudeness at the front desk, but each time if I note it on the evaluation of my experience the manager fixes the situation. That is what keeps me coming back. They obviously care about their customers because they want to make sure the spa experience is amazing each time. They keep me coming back for sure! read more

Tonight was the third time this location has messed up on my reservation. I called Sunday for tonight for my wife and I. The lady at the front said it was my fault as the person booked it for next week. It is one thing to make a mistake, it is another to blame the customer. Clearly customer service is lacking at this location. Would recommend using the other location to ensure you get your massage. read more

I went in for my first massage last night. The front was very friendly and accommodating. My massage was with Kim and was one of the best experiences I have ever had. She had perfect pressure and was great about communicating with me with what I wanted. I will say I had the best night sleep from being so relaxed from the massage. I will definitely be back! read more

I'm not a huge massage person but bought a package for my wife and I. We made the appointment, showed up, and they were ready for us. The therapists were nice and we all joked around. But once the massage started, they performed as well as one would like. I almost fell asleep halfway through, so I guess that's a good sign right? In the end I got just what I was looking for. read more

I've been using Massage Envy, located in CitiPlace, for over 4 years now. I've had a couple of different therapist over the years, and prefer Sarah G. Massage shouldn't be considered a luxury, but more of a necessary part of life. We're constantly breaking down our bodies, and the therapist at Massage Envy are there to put us back together again. I'm less familiar with their facial services, but the one facial I have had I enjoyed. The Esthetician was knowledgable about the products I'm currently using and didn't try to "hard sell" me on the mural line. (I do use a handful of Murad products, and I like them. Talk to the esthetician about each product before swapping entirely to one particular line.) I recommend Massage Envy at CitiPlace to friends and family often! read more

I was worried with the low reviews. But they have wonderful massage therapists! I found Sara after a couple of massages and she is amazing, I found my perfect type of massage! Thank you Sara! read more

Unfair business practices. The therapists there are great! The atmosphere is calming, and it is easy to make an appointment, but do NOT sign up for a membership! They make it very difficult to cancel the membership, and I know it's so that people will just let it ride month to month so that they can make more money. I have spoken to the general manager, Brandi (spelling may be wrong, she was interrupting and talking over me too much for me to get that information from her), on several occasions trying to cancel my membership and have gotten the runaround. I am now 5 months past due on a membership I have been trying to cancel for 9 months, and that is because I finally cancelled the credit card associated with the membership. Now it is in collections, so they are ruining my credit. I have been told I have to pay for two months of the membership in order to bring it current before I can cancel it. They did finally offer a payment plan on the balance after I explained to them that I could not spend that much money at the moment just to cancel something. I have notified the BBB, and their corporate office. read more

Great massage by Jennifer. No pressure, no hype - just great service! Will definitely return.

This was my first time trying Ms JoAnna and she killed it. I asked for a deep tissue and the pressure was perfect. She had a great routine and when she found a knot she concentrated on it for a good 30 seconds or so. I would definitely recommend her to anyone who enjoys a semi-rough and deep massage. read more

I am actually in this location as I type this. I don't even have a Yelp but I'm making one to write this review. My massage was fine, but I paid $50 for an hour long massage. I called to say I was running 5 minutes late prior and they say it was fine. I started the massage around 5:15 and was done at 5:44. I paid $50 for a 39 minute massage. Excuse me? I complained at the front desk and one of the receptionists told me I was quote: "pretty late" and that the time to fill out paperwork counted towards the hour. They DID NOT tell me this before. Avoid this place. read more