If this review were about my MEC massage therapist Christian, it would have FIVE STARS ALL THE WAY! Unfortunately, I won't be returning for his services due to the horrible treatment I recently received from the front desk staff and manager, Nicole. Around two months ago, I started receiving almost daily texts from MEC, (Massage Envy Concord) letting me know that they have appointments available today. Great! Thanks for the reminder, and I did end up booking one due to the texts. But these have come as early as 6:30 in the morning, waking me up from a dead sleep numerous times a week. I texted and asked them to please stop sending them so early in the morning, but it continued. (And still does to this day!) Fast forward to a couple of weeks ago....traveling back to Salisbury from Charlotte after a midday work presentation, I received a phone call from MEC, asking if I was still coming to my appointment. "What appointment?!" I didn't have a text or an email reminding me of this Thursday appt. I did however, have an email reminding me of an upcoming appointment on Monday afternoon though. The receptionist insisted I had made both, and I was 15 mins late for a 90-min session with Christian, so I asked for the manager. Now Nicole has seen me in there for years. I've been a member off and on for 10, maybe 15 years. We've never had an ounce of problem, I tip well - generally $20 to $30 or more - and I thought I was a good customer. Apparently not. After schooling me on what time of day I had made said appointments, Nicole also let me know that I had opted out of text messaging and that she had NO control whatsoever on what email reminders I did and didn't get. That was corporate! I said, "Well yes, I opted out of marketing texts, but I still thought I would receive my appointment reminders. " I asked her what sense it would make for me to book an appointment for Monday, following a Thursday appointment, when I'd only ever gone every other month or so, in all the years I've been coming there. (I had 7 credits built up at the time from my auto-draft) I explained that I was completely caught off guard and dumbfounded, as I have always looked forward to my appointments and never missed one in the past. I literally didn't remember booking the first appointment and couldn't find an email about it, so I booked another. Idk what the communication error is but there obviously was one. Nicole offered zero sympathy or understanding, and treated me as if I were meaningless to her as a customer. Remember, she knew I was working and driving right past Concord on my way back to Salisbury. So she asks me again if I'm coming to this appointment or canceling. I said I couldn't come because I was working so she canceled the appointment. Five minutes after hanging up with her, I got a bank notification of $114 charge from MEC. I called her back and lo and behold, she charged me a cancellation fee! I asked why she couldn't have used one of my credits on file (I had SEVEN!) and she said they stopped doing that ___ time ago. TFB! She could've suggested to me on the phone that I stop by and just check-in, so it would use a credit, but nooo. She was determined to charge me a cancellation fee, piling on more helpings of that great customer service she has. And when I asked who her regional manager was, I was told to call Atlanta. Call the bleeping state of Atlanta and figure it out yourself. A big howdy doo FU to me. Needless to say, I don't know what I ever did to make her dislike me so much, but I do wish Christian and his boo lots of happiness and success with their new little bundle of joy. He will be missed! And I would like for Nicole to quit trying to sabotage the rest of my appointments that I'll be using with my credits, like she did with my appt with Cassaundra at University last week. I swear it felt like that therapist had it out for me from the time I arrived. She literally walked in on me getting undressed without even knocking, and that set the tone for the entire 90-min painstakingly long session of suckery. If Nicole and/or her staff didn't influence that treatment, I'd be highly surprised. I would like to add that I'm being forced to use em or lose em within 60 days, so I did enjoy a relaxing massage and WS Robinhood with Emily. She was very sweet, professional and made me feel relaxed and appreciated. read more

I have been a member of Massage Envy since 2015. I've been through a lot of staff changes and many different massage therapist. I luckily found the best therapist ever, Ms Karen. She is amazing! She listens to issues and does her very best to really make an impact on them. Ashley in the office has always been nice with a smile on her face. Always willing to take the time needed to book out the months and months I schedule out. I am thankful that I've found a great place to go with employees who care read more

I love Massage Envy! Their hours work well with my schedule. The massage therapist I have been going to since day 1 is amazing. He is always making sure he is working on the areas you need the most. He is kind and generous! Thank you Massage Envy for everything! read more

Karen is my favorite! She has fixed my hip, lower back and neck issues over and over again. She cares & is very knowledgeable.

I absolutely love coming in monthly to pamper myself, and highly recommend it to all my friends and family.