How bad can a company be? Look no further. There should be a poll among the most disliked companies in America, and guess who may win? 4/5 last scheduled sessions, the therapist is a no show yet they send out threatening messages if the client cancels. My time is money too!!! read more

I love Massage Envy in McKinney. I always feel so relaxed afterwards!! It's so easy to have a massage accrue every month to be used instead of putting it off and never getting around to it. read more

Very knowledgeable and thorough approach to the massage. Post workout, assisted in my recovery.

Massage envy to most people is known for its average service. However I have found that it really depends on the actual location. Many years ago this location seemed above average but over the years has continued to worsen. The location has not been maintained and looks dirty. From the stained carpet to the yucky bathrooms, I find it hard pressed to feel anything therapeutic about this location and think Beth Stiller would be appalled at this location/franchise. read more

The staff at ME -Craig Ranch are so nice and my therapist is very good at helping me through my tennis injuries, aches and pains. It Is a requirement to help keep me moving to come in for massage therapy and the facility and people are great!! Very timely, very professiona. read more

Never provide Massage Envy with your card info, never sign their contract, never allow text communication. I was offered confusing answers and had to make a fuss for this person to provide me this form. The fine print is further infuriating especially because this should not have been continuing to charge me automatically after January (now April). I attempted to cancel through corporate communication but dismissively was told to go back to the branch to cancel. This is one of those predatory trash companies. Saraj or Massage Envy owes me 3 months of back charges, an apology, and something in writing. Trash business. I have the exact same experience as a review from 5 years ago. read more

Massage Envy - I was offered confusing answers and had to make a fuss for this person to provide me this form. - Massage Near Me - Mckinney, Texas

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Worst membership mistake I ever made. $70 for massages where the masseuses don't show up on time. Give shit poor massages and then they lie about credits used. They literally stole 5 credits and said they don't know what happened to them!!! I cancelled and confirmed! Now I'm drinking champagne and warning others that they have awful and predatory business tactics. The manager should be arrested for theft of $350. Manager is a serious thief. read more

Massage Envy - This manager is a grade A Thief. She will steal your credits and lie about it and say you owe money you just don't. - Massage Near Me - Mckinney, Texas

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Only a 3 star rating due to the overall condition of the facility. Walking into the place it appeared to be somewhat dirty; the waiting area to get a massage was also somewhat dirty. The massage room itself was very clean. Staff were very friendly. The masseuse was very professional and gave a really good message. I believe it's time for them to remodel or deep clean at the very least. Not sure if I'll return because of the untidiness. read more

They could use better, more experienced masseuse. Warming the lotions would be great. Pretty hard to relax with ice cold fingers and lotions rubbing you down. Bummer! read more

I had a massage here yesterday and it was horrible. Multiple times during the service I contemplated asking to leave. It was cold, the music was not on, was told after the fact that it was broke, all I could hear were people coming in and out, the front desk talking, my massage therapist foot steps, the clock ticking and the table moving up and down. How is one supposed to relax with an environment like that? Now let's get to the actual massage. I really wanted to enjoy this. I kept telling myself the massage would get better and that it was the environment that was messing with my relaxation experience but that was foolish to think. Most times I felt like someone was merely putting lotion on me and other times it was an ok pressure that I could somewhat enjoy but definitely not medium firm like I asked. When I did speak up again for a heavier pressure it was like I was being punished. Her knuckles were digging into my shoulder blade, which I am paying for as I write this. After that, the massage therapist went back to rubbing my body as if she was putting lotion on. I felt like she was just staring at the clock also wanting it to be over. As my neck was being waved back and forth with finger tips, which felt like forever, the music turned on. You are thinking awesome but the noise shocked me and is indescribable. It won't let me link a video to show you how I left but the sound was like a broken air horn mixed with a fire alarm. I was startled but also happy to leave. I rushed on my clothes to get out of there and check out. Once I was checking out, I was just antsy to get out of there! I appreciate the front desk trying to get me to purchase a membership but there was zero chance I'd be signing up. The total came out to $99 without tip but was told originally that I was getting an intro rate. They agreed to giving me the $65 rate after a little back and forth. Phew, I was out of there. Please note I've had massages at other massage envy's but nothing like this experience. read more

DO NOT go to this Massage envy. I'm not normally one to leave reviews, especially bad reviews. However, they do NOT follow their own policies. They have new hires which do not even know it themselves, misinform the customers, and then upper management refuses to do anything about it. They charged incorrectly, even after them knowing it's their own fault. It's not even about the money or refund, it's an ethical issue. They have NO CUSTOMER SERVICE. After talking to multiple upper management with no resolution of the issue, I've come here to leave this review. Don't want anyone else getting scammed. Beware. I was a consistent and loyal customer until this. read more

First time at this location and I had a really great experience! They took protective measures during this time of Covid19 phase opening. I was called the day prior to confirm that I was in good health as well as to explain The arrival process. Check-in took place by phone from the parking lot, and I was called to come in (with mask on) when it was time. I was greeted at the door and given hand sanitizer, then my aesthetician, Belinda, escorted me back. All employees wore masks. Belinda was fantastic! I loved how she talked me thru the components of a good skin regiment, and explained the steps she would take during my facial. Enjoyed the educational component! Great arm and shoulder massage as well. read more

Stay away. They are absolutely horrible!! Do not get them your card to put on file.

Maria. That's all I have to say. I've had a few massages in the last two years and Maria has been the best masseuse. Period. You can tell she also thoroughly enjoys what she does and she is wicked talented at it! I come to this location specifically for Maria. Plus, the ladies in the front are always so helpful. Very happy! read more

I had my very first facial at Massage Envy with Belinda! It was amazing! She is the best! I left with soft glowing skin! I would highly recommend her if you are looking for a great facial! read more

So, I have had membership for almost 10 years. This was the first time I had a "bad" massage. I say that because for me a massage could never be bad! Any type of soothing touch is a good massage. But I feel compelled to mention this one mishap. It occurred over 2 months ago when I first moved to Texas. After all the moving and lifting, I really needed a good massage to relief the stress build up. They were really good getting me in last minute for a 90 minutes massage, which I was thankful for. But the 90 minutes was the worst 90 minutes ever.... I kept thinking, "When is this going to be over?" The front desk had already said that the person that was available only did a Swedish massage with light pressure. I thought great-- I didn't want too deep anyway since I want to relax and destress. So I even added a sugar foot scrub. Anyhow, it was a joke. The scalp massage felt like she was shampooing my hair. The light massage was more like a feathered massage. I barely felt any pressure and was wondering at some point if she was even in contact with my skin! Ugh. I hate writing negative reviews. read more

Close to the end of my massage, just out of the blue, the therapist went off on a tirade about BLM matters more than All Lives Matter, about how "they" go nuts about black ethnic hairstyles, sell drugs in inner cities, basically cause all inner city problems. Just out of the blue. I felt threatened and offended. I tried to diffuse her but she kept up. First of all, I go for a massage to be relaxed and don't care for talking at all and I certainly don't go to be made a scapegoat of just for being white. read more

Wanda and Shelly are amazing! And the front desk customer service is amazing, very kind and knowledgeable! Wanda gave me the best firm pressure I needed for my sore muscles! My husband sees Shelly and can't say enough good things about her!! read more

This location likes to charge $65 a month when they are only allowed to charge $20 holding fee.... I had neck surgery and can't use my prepaid massages right now... I signed up to have my prepaid hours saved until I can go back for massages. Instead I have to watch my account and call and fight them to credit and bill the correct amount. read more

If ever was a day to need a massage. Janice at Craig Ranch provided some much needed relief. I was running late but she wasn't upset. She had just the right amount of pressure. I will definitely be back to this location. read more

Left the facial with several scars and I had to go see my dermatologist to get a scarring cream to help fade the scars. Three stars cause I think massage envy (the actual company) is great but this location is not a good one. read more

Today I had a fabulous massage and facial with Maria. The massage was fantastic and thorough and the facial was probably the BEST I have ever had!! And I don't use that description lightly as I have been treated to some fairly "fancy" facials. Thank you Maria and way to go Massage Envy Craig Ranch for recruiting such wonderful talent! read more

I've had massages with Kristin and she's great. I like medium pressure and she does the job well!

This is the second time I have had a massage with this company and location. Both times have been exceptional. I am also the weary costumer who does not do this a lot so it helps when people are very professional and not creepy at all. The staff is very friendly an approachable. I was in a lot of pain so that is why I came in. Without saying anything the front desk lady was able to tell I was walking funny and not sitting right. She went over my paper work to make sure she knew what to tell the masseur who would be helping me. Did I say I was in a lot of pain? Extreme pain. So the masseur was very professional and gave me a wonderful 90 minute hot stone massage. Which to me, those are the best! Though I should have probably gone in for a deep tissue. I was able to relax and almost fall asleep. I loved this location and it's staff. read more

Tried to cancel my membership due to COVID ...I wasn't given much help by the manager Ana who continued to tell me I signed a contract that can't be broken or refunds issued even in the midst of a global pandemic ! I will NEVER use ME again and I've been a member on & off for over 10 years... disgusted! read more

First massage was terrible, should have learned my lesson then! Not only was he (Garrick) inconsistent, but also a bit unprofessional (watch your 'lean' buddy!). Also seemed as if he was not fully trained or skipped through some training and does things his way instead. I came there for a professional massage, not to get 'rubbed down'' sir. Second visit for a facial with Ashley (who 'no longer works at that location'), she did not wear a mask even though she looked a little under the weather, did not provide the correct facial I had requested and simply said we could 'do that one next time'. There will not be a next time as I will not be returning to this location. The only reason for the 2 stars is because the front desk team was nice, including the manager who was there to sign me up, though that was my only interaction with her. Oh, and a visiting masseuse who helped another family member did an awesome job as well, though she was there only for the day. read more

I've been a member of Massage Envy for a while and was about to get rid of my membership until Ms. Sherry joined their team. OMG...Ms. Sherry is AMAZING!!! My mother and brother started going to her after I came home raving about my first massage with her. She is the real deal y'all! Treat yourself to a 90 min massage or hot stone. You'll thank me later. read more

Be sure to clarify prices before getting services. The website clearly states a price of $55 for a 60 minute massage. The fine print even states this price is the "member and/or first-time guest rate". At no point during the phone call to schedule the appointments for my fiancé and myself (both first-time guests) or during the intake process where they gather your information were we informed that this price is ONLY for members. You can imagine our surprise when we were given a bill of $95 for EACH massage. We will never step foot into another massage envy. read more

I signed up for the year contract to lock down the promotional price. The moment I signed the paper I was told it was locked in for 12 months and I wouldn't be able to cancel. Seemed understandable... it's been 14 months and I realize I'm still being billed..called Alyssa and she informed me I was wrong about everything that was told to me and that I didn't need to lock in for 12 months, that it's been month to month this entire time. The only way to cancel is to sign a paper, wait for it to "process" then after 60 days my credits will disappear. As a consumer I feel completely disrespected and used. Alyssa made sure to keep me feeling that I had no options and that it's my fault and she stands behind her paperwork. Where did customer satisfaction go, where did empathy go. I did what was asked of me, how disappointing to be treated this way. I'll never go to a massage envy again. read more

i received a gift card from this place and called to make an appointment and when that happened i didn't realize that i was making the appointment in the wrong location until the day of the appointment, when i arrived the message envy on eldorado the receptionist told me that my appointment was in another location and i said where craig ranch location and she said that i should call them and explain what happened so that they would not charge me for a cancellation fee and that is what i did, but the problem is that when i called and explain to the other location what had happened and the reason why i was making the cancellation she never told me that they would charge me anyways for not showing up because they are a franchise bussines, she said ok your appointment is canceled, they still charged me for not arriving to my appoiment because that is the policy of the company. this place doesn't care about customer service all they care about is money. i am not disturbed about the money they charged me but how the two message envy location employees handled the situation, i feel they were not honest with me or they have to give better training to their employees how the give better explations to customers they just lost a future customer for their bussines and i recomend to stay aways from this place read more

First I must stay the front desk ladies were very nice and welcoming but once I went to the back the energy was different. While I was waiting in the back the therapist walked right by me no hello or nothing, then he came back and said you ready. During the massage he knew I was previously in a car accident with a broken hip he asked me which side it was after I told him he started adding extra pressure like he was trying to hurt me. He was applying so much pressure using his forearm that he slipped a few times had to tell him to stop in that area, this man was big guy about 6'5". The most disrespectful part was when I was lying face down with my hands crossed he slap my hands loose stating with me having them crossed creates tension. There was a better way of conveying that message. I was thinking about purchasing the membership package because I live within walking distance to the location but after that experience I would never go back. I definitely felt like this guy was racist the way he treated me. I really felt like I was abused and still left a gratuity. NEVER AGAIN read more

READ YOUR CONTRACT! 10 months ago my wife signed up for 6 massages. The deal was Massage Envy would bill her credit card $65 a month for six months. $45 for a massage and $20 for the membership. Sounded good right? My wife asked "It's only for 6 months right?" She was told multiple times "Only for 6 months." Fast forward 8 months and they are still debiting our card. My wife called and was told "You signed a contract. You were supposed to cancel after six months or we keep billing ." We had to freeze the account to keep them from debiting it. Now we have 8 pre-paid massages that we have to pay an ADDITIONAL $20 each to use. No refunds. No courtesy. And Massage Envy's position is it's our fault for not reading ALL of the fine print. Do Not Trust ANYTHING they tell you. READ YOUR CONTRACT. read more

Great and professional place. Wanda is the very best at deep tissue massage. Their candles are also amazing. Need to call and set my next appointment. :) read more

Elaine was WONDERFUL!! Had a an AMAZING massage, I did not want it to end!! 5 stars!!

I highly recommend Wanda, this was my first experience at Massage Envy and I loved it!

Colt was recommended, and I usually am not too picky about my therapist. Now I know ... Colt was probably the best therapist I have had. My first time to yelp about my experience here, but I will definitely keep asking for him! read more

Love this place especially since the remodel! Jeremy is great for deep tissue / trigger point massage.

Nice, friendly staff and very clean, relaxing environment. I had a good, knowledgeable massage therapist and was overall pleased with the massage. Would have given 5 stars if they hadn't messed up the business side of it. The online reservation system is not to make an appointment, but more of a contact form (even though I never got a follow-up call). To my surprise I didn't have an appointment when I called to confirm. Had to re-schedule and wait another week. Last of all, there was a disconnect in what I requested and what I actually got; ended up paying more. read more

Massage Envy on Custer and 121 has usually been great! I have been a member there for years and the massage therapists have always been so great and they still are. Love the massage therapists! Unfortunately, service from the front desk has declined. There have been several times over the last 6 months approximately that I call and no one answers and sometimes once they do answer they sound dishoveled. At times I've called to see if I can get a same day massage and lately the front desk person quickly responds they are all booked and apologizes. I understand they may be booked and the front desk person is aware of the schedule, but there seems to be a lack of effort to be helpful. They used to helpfully mention when they had a next opening or even would take my name in case there was a cancellation... Again, the massage therapists have never fallen short of any but great, but less can be said for the front desk... read more

I had a gift card from my son's membership in Tyler and they would not honor it's use so be careful u don't expect them to honor their process. The gift was for a massage which u did not honor and there was no expiration printed on the card that my son received from Massage Envy. Pretty sad way to satisfy customers, i specifically asked about the transfer gift on the phone when i made the appointment and your person said there was no problem honoring the gift transfer. read more