Highly recommend Massage Envy in Hoboken. The monthly membership is a MUST. Osato is FANTASTIC for regular and prenatal massage. The front desk will call and text to let you know when you have a new monthly credit deposited into your account. Booking is simple and easy via text. I've had my membership for a year and will continue to go! read more

Absolutely terrible customer service, specifically management. I inadvertently booked an appointment for the wrong day. I received no type of communication or confirmation regarding the booking whatsoever. I simply received a call that I was being charged $25 for a missed appointment. When I requested the cancellation fee be waived, the manage immediately became aggressive and rude. She then charged me a monthly credit (worth $91), instead of the $25 cancellation fee she originally stated would apply. This type of petty and vindictive behavior has forced me to cancel my membership altogether. read more

Always clean, but always get brought in late and check out 1 min before the hour is over- if it's a 50 minute massage like hand and stone I think it should be advertised that way- still good services for the price but wouldn't say it's my favorite massage experience read more

I have a monthly Massage Envy membership and the Hoboken location never disappoints. The location is always clean and the staff is always super friendly. I have been seeing Jose and, JOSE IS THE BEST MASSAGE THERAPIST! Jose is talented, professional, and always makes sure I leave feeling better than I arrived. I am so happy I found Jose and I always look forward to my next appointment with him! read more

Good luck getting someone on the phone, anytime I've ever called during business hours you get the voicemail or you can text. They answer right away when you text. I've walked in directly after calling and there is no one in there so why they couldn't answer the phone is beyond me. The massages I've received there are fantastic but the customer service at the front desk is horrible. read more

I had the worst experience with Massage Envy in Hoboken today. I was supposed to do a facial and the ESTHETICIAN Christie started with steam to open pores. While this is a standard procedure, the steam was too close and my face felt hurt right away. I told her it was hot multiple times and she didn't listen. Instead, she said there was no redness and went on with the facial. Until I told her multiple times that it hurt, she moved the steam away. However, she still insisted there was no redness and tried to convince me that the steam is less hurtful than boiled water. The light was very dim and of course nobody can see. She didn't try to provide any remedy. I insisted on getting cold water to calm down my face and she finally gave me some. I was shocked by her indifference and overbearing attitude. The ladies at reception areas refused to give me the manager's schedule and their business numbers for the issue. I had to ask for an email address to reach out. Although I wasn't charged for the session, I was shocked by the coldness and zero service mindset presented by these staff. read more

Book Geneva for 90 minutes and watch your world change! AMAZING. Writing this review outside massage envy as I stand in complete relaxation. Thank you!!!!!! read more

Great massage and service! The place was very clean during covid and precautions were taken very seriously. I appreciated the service of the front desk worker and my therapist was really professional and did a great job in working my back. Only thing that really annoys me is the transfer fee if I want to give one of my massages to someone else. It's annoying they dictate how you get to spend your money from the membership. Anyways, overall great experience and I'm excited to keep returning for massages! read more

This establishment is one of the worst businesses I've giving money to. I will never be a customer again of this company. If I could give a -5 to this company I would. Stop charging people for items and then when they cancel state they can mo longer access. read more

I had an appointment at 1230 for a facial today. I was told to wait a few minutes for my therapist to come out but instead waited for about 35 minutes only for one of the ladies at the front desk to come and tell me they had to cancel my appointment because of some sort of internal miscommunication. My session was for 60 minutes but I waited for 35 and left with no service. She awarded me with a $15 enhancement voucher though, lol. What a slap in the face. My parking and gas cost more than that to get there and I only have one day off every two weeks. I feel very disrespected and not valued as a member/human. As a business owner myself, I'm disappointed. A $15 voucher for wasting and disrespecting someone's time is insulting. Would've been better off not offering anything at all. read more

Massage Envy - Massage Near Me - Hoboken, New Jersey

Great experience at this location! Clean, fresh smelling throughout each room experience, great customer service from greeting to exiting. Adrianna, the manager, was professional, very informative, and accommodating to every need and request. Shanice did a perfect job applying the right amount of pressure to all the areas causing pain. Highly recommend Hoboken location! Perfect! Will book again! P.S. very clean bathroom read more

Came here for a back and neck massage. Once in the room I tried to make it clear that I wanted just my neck and back done. The therapist informed me that she spoke only simple English - curveball. Generally I am a little confused as to why a service provider wouldn't speak the customer's language; at the very least maybe a heads up by the receptionist to check if that is okay. Anyway, she asked if I wanted full massage, and, pointing to my neck and back, I said, "only neck and back". She nodded and seemed to understand. About 25 minutes into my massage she asked me to flip over, and lost as to how I could better communicate with a non-English speaker, I just complied. That all being said, I did really enjoy her actual massage. She used an incredible amount of force, which I needed. So that part was exceptional (hence the 2 stars). A little background on my first massage envy experience is warranted for this next part. The first place I went on long island had (1) an interior, dark, and calming waiting area to recenter your head prior to the massage, (2) only played nature sounds during the massage, which made be feel incredibly relaxed, and (3) a warm towel at the cessation of the massage to wipe away any of remaining massage oil. This place did not have the tranquil interior waiting room. The music played did include soothing sounds of nature, but also included instrumental versions of popular Disney hits "Colors of the Wind" from Pocahontas and "Beauty and the Best". The mind has a weird way of focusing on music when it is something you recognize, and needless to say hearing these pulled me right away from the soothing sounds of nature. You may have guessed where this was going, but at the end of the massage I was just left there hanging with nothing to clean off. And I couldn't really ask for one given the language barrier. Overall customer experience could use a little work at this particular location. read more

massage was one of the worst I've ever had, they charge you for an hour but it's really 45 min, and then after hound you to sign up for a membership. read more

I originally went into Massage Envy before this past Christmas to purchase a gift card for my boyfriend who has never had a massage. I have held a previous membership at Hand & Stone in Clark NJ but never really went for various reasons. My initial first impression was that the space was clean and welcoming. The front desk was extremely helpful with the gift certificate. I also received a promotional gift certificate for $40.00 towards a Massage for myself. I returned shortly after the new year for a 90 minute massage. After that initial massage (which was great), I remembered how important it was to pamper myself here and there so I signed up for a membership. Today I went in for an early 90 minute massage (there is an early bird discount M-Th for morning appointments). I met with the massage therapist named Anna. We did the typical quick chat about any problem areas and what kind of pressure I wanted. I said Medium/moderate. I'm usually one for light pressure but I had some knots from strength training so I took a chance. So glad I did. It was the hardest (for me) massage I have ever had, but the absolute BEST massage I have ever had in my entire life. The only way to explain it is that she hit all the feels. Where I needed work she got the knots out in a "hurts so good" kinda way. Where I didn't, she gave just enough pressure for me to relax. In the past I have always thought of massages as a good 60-90 minutes of feel good pampering during the session alone. Today was different. I have never left a massage and felt the affects hours later. I would def. recommend Massage Envy in Hoboken -- more so, I would highly recommend Anna. read more

PLEASE READ!!! NOT SAFE!!!! I was initially schedule for an appointment and booked the massage the night before. I was informed I was confirmed and would get charged if I was to cancel. The next morning I woke up sick with a fever and severely congested. I called to see if I could reschedule and explained the situation. I was informed they have a strict cancellation policy and I can still come in even if I was sick. I explained that I can get everyone sick and they didn't care and still told me I needed to come in to not get charged $25 pp as it was for me and my partner. NOT SAFE AT ALL!!!! Please be careful!!!! Apparently if your severely sick they care more about the money then your wellbeing. read more

I called to make an appointment at this Hoboken location for an hour and was told that they only have a 1.5 hour slot open so I would have to call back later (they wouldn't book me for an hour in that range of time in case someone wanted the full 1.5 hours). I called back hours later and was told the same thing again- I would have to call back. At this point I am frustrated but understood to an extent because they want the entire time slot filled. I called back a third time and was told that the hour slot I initially called about had already been booked. I already called twice before and was turned away so to find out that the time slot was booked was extremely frustrating. I will clearly not be calling them to book an appointment again. Do yourself a favor and stay away from this massage envy location. read more

Service was quick and accommodating. However, as someone who does not smoke... I would prefer they hire massage therapists who do not have hands that smell of cigarettes. Nothing ruins a massage more than having awful smelling hands being rubbed all over your face and body. The therapist seemed rushed and had the light on full power when I entered the massage room. That doesn't set the mood for relaxation at all. The feeling I got from this location is that they are more focused on the business and less focused on the experience. I have had more massages than I care to admit, so I feel like I can really compare the great and not so great ones. Massage Envy should focus more on having music in the rooms, aroma therapy in the air, and therapists with smoke free hands. I would go back for a massage if I absolutely had no other choice, because I think they are vital for a healthy mind, body and spirit. The TV in the lobby with a projected fish aquarium is a little cheesy. Get a real aquarium or nothing at all. Before visiting this location, I bought my pregnant friend a 150 dollar massage gift certificate to use. After my visit, I'm hoping she has lower expectations than me. read more

This was my first time here. I scheduled an appointment via phone and later that day was charged for an annual membership. I spent 6 hours on and off the phone with them to get them to remove the fraudulent charge. They told me a few times they would call me back, but after waiting the first time for a call back - which was three hours after my first call - I told them I would not hang up until I spoke with the manager. The manager made me wait a long time on the phone and finally told me that they had adopted a new computer system or some kind of payment system and it was the system which accidentally charged me. She refunded me, but it took three more phone calls and finally an email later to prove that she did. When I did arrive for my appointment, my masseuse picked me up 5 minutes late for my one hour massage and only massaged me until 3:40. He didn't even apologize. I was horrified by my two experiences as a new customer. Never going back again. read more

Tip: If you become a member, you can transfer a session to a friend for $10 (only caveat is you won't be able to transfer to the same person again for 6 months). Also bring cash to tip your masseuse directly since ME takes a percentage if you tip at the front desk. Pro: Professional and friendly employees, nice and relaxing atmosphere Con: Hard to find parking I've been to a couple Massage Envy's around the state, but this is the second one in Hudson County. So far this has been the most professional ME that I've been to in the state. The employees are courteous, friendly and professional. This one is also a bit more spacious than most of the other ME locations I've visited, with a relaxing atmosphere. I've found a particular masseuse that I've been going to regularly for deep tissue massages and have been getting the most pressure from any other ME that I've visited as well. ME has increased their monthly membership by $10 which is a bit unfortunate, but this is a company wide change and not reflective of this particular location. read more

Massage Envy - Massage Envy's relaxing massage rooms. - Massage Near Me - Hoboken, New Jersey

IF only I could give a negative minus star I would. This place and the people that work there DO NOT respect your time or money... Staff is nonchalant and unbothered. The staff at the desk is unprofessional... for me it's the wasted time, and Gas money plus parking fees to arrive and still not receive the service That was paid for and scheduled in advance. I arrive for both a facial and massage on a scheduled session, that was booked a month in advance. After getting my facial I was told that my massage therapist took someone else and that I would not be having the massage with him as per the schedule. The young lady at the front desk went as far to say at this point I would cancel my membership. Unknown to her it was already on my todo list today was just the day that tipped the scale. I requested the cancellation form to cancel the services upon check out, I'm still awaiting a simple email with the documents to terminate even that is to big of a task for them to complete.... Don't waste your time this place should close or have different staff members. In conclusion if you are fine with wasting your time and paying for services you won't receive and the lack of professionalism with poor work ethics this is the place to be. Be well. read more

Never going back there!!!! Worst costumer service!!! The "manager" at the desk- Erica, was whistling (or whatever that was) while I'm standing there upset, trying to figure out what was wrong with my gift card. I'm surprised the got 3stars read more

Unresponsive management. For 2 MONTHS, I've been trying to resolve an issue with them taking 100% of the value of my appointments. Their policy is 50% of the value if you let them know within 24 hours that you won't make it. I've sent multiple emails,texts, calls to the clinic, and have heard nothing from management. During the pandemic, they also charged me for my monthly membership while they were temporarily closed - I reached out multiple times and never heard back. I cannot wait to be done with this place, so much so, that I consider just canceling my membership and forfeiting the hundreds of dollars in sessions. Stay away - there's a hand and stone in hoboken. Go there. read more

I have been coming to Nilda for about 5 years. She gives the best massages and really is very knowledgeable about the body and has helped my back and shoulder tremendously. Money we'll spend !!! read more

Never thought I would be disappointed with a massage. I had a monthly membership at Hand & Stone in Clifton and was desperate for a new place since I moved to Hoboken. I was hoping to start a new membership with Massage Envy - it's conveniently located near my apartment. Unfortunately, I did not enjoy my experience, and I will not be returning. The receptionists were extremely sweet - they really took a ton of time getting to know me and my likes/dislikes. It started off as a great experience. They offered me water and mints. So nice! I then went in for my massage. It took my therapist rather long to come in the room, which was weird. I would say a good 10 minutes to change. The actual massage was extremely mediocre - I felt like it was really amateur. The pressure was fine so I couldn't even comment on that - I felt relaxed after, but it was the least favorite massage I've had. As I walked out, I knew I would not be getting the membership, but I wanted to listen to the pricing. It was way more expensive than my membership at Hand & Stone! That just really sealed the deal that I would not be getting one. I sadly will not be returning. read more

Would have given 0 stars if possible! So I decided to surprise my pregnant wife and get her a massage for mother's day. I've called and was suggested to get a 3 months membership, pay extra and get 3 massages + 1 facial. However, price per massage will be obviously less. When I've raised my concerns that my wife won't be able to get all the treatments within the suggested timeframe of 3 months - I was immediately told not to worry about it and that she can get her remaining treatments after the 3 months end. Imagine my HUGE surprise to be told otherwise today by massage envy 1 month before the due date of 3 months end. No matter how many times I have mentioned my dissatisfaction with the matter with Erica over the phone and no matter how many times I've asked to speak to the manager - nothing helped. Please understand, I have no problem with massage envy having a policy. I respect that. I don't respect however being lied to in order to upsell me something. Never have never will. read more

I'm so sad that I can never go here again. After 2 really good facials, the aesthetician made a mistake and burned my face with a chemical exfoliant, VERY BADLY. She told me after the product was already on that it is a very strong one. Didn't check with me first. It's been three days of me sitting at home with a face covered in Neosporin. After sitting with ice packs on my face, the first day, to bring down the swelling, the skin is now cracking all over my face. UGGG. A nightmare for sure. I think the aesthetician was distracted and left it on too long. Please make sure you are very vocal with your aesthetician about what exactly you are getting before it touches your face. read more

I had my Massage Envy membership for about a year in Hoboken and it was honestly the best money I've ever spent. I love the fact that your credits roll over if you have a busy month and can't schedule an appointment. Diana and Michael are astounding. I scheduled them both for deep tissue and stretching sessions and I could not have been happier! Very knowledgeable and educate you on what you could be doing outside of the studio to help your body. I recently had to cancel my membership due to relocation and not being near a Massage Envy. So sad, but the process was very easy. Gabrielle P., the spa manager in Hoboken, emailed me and I was able to get everything completed. She even mentioned I had 5 credits that I could use before my membership ended. Due to not being close to a location - I asked if I could transfer my credits to a friend with a membership, and they happily obliged! I was so thrilled my credits weren't going to waste and I was able to help a friend! THANK YOU MASSAGE ENVY! Especially your Hoboken location. Keep up the great work and customer service. I am so sad to leave :( read more

My first time at this location. Sandy was the best!!! She listened to my needs and I think I snored half the massage because it was so perfect! Really enjoyed my massage and can't wait to come back! Everyone was so sweet as well and I really enjoyed my experience at this location thank you! read more

I joined at this location because its providers I had numerous friends and family come and join the membership. The biggest problem is not being able to reschedule due to limit service providers. The point of the monthly membership is to get services monthly not every 6 to 8 weeks. I have a stressful job and if the massage is going to take that long than it should be so good that I am held over to the next service. They have had high turn over of providers and non of the original staff who I loved are still there.how do you schedule stress in advance? So if I need a massage this week I have to call to be told in 3 weeks we have available. By that time my body is so tight the 90 minutes do nothing even the masseuse was like your body is so tight. There are even times I had to pay other locations for the same service. They shouldn't have a mo they service they should just have pay as you go since they dont have availability. My friends who joined were going regularly and the last time they gave them a appointment almost shy of 2 months. So I bring you clients, I pay a monthly service and cant get serviced. The manager tried to postpone my payment and still wasnt able to fit all my backed up services in the schedule. I'm waiting for my last service to close the account. Very disappoint when I looked for this company for relief for my highly stressful job in healthcare. The pandemic is taking a toll but we dont need them taking our money and no relief. Very dissatisfied current customer read more

I went in for a normal massage yesterday. Without asking me, or me knowing what it is, the woman ended up giving me a cupping massage and I now have bruises all over. Not sure why the hell anyone would think that's okay. Avoid this shithole read more

Just to clarify, this review is based on the level of customer service and membership regulations that are effective at this location, not the masseuses themselves. I came here with my girlfriend, braving the traffic of the holland tunnel (took us 1.5 hrs) after reserving a couples massage here. When we got here, we were told that a new corporate policy stated that I could only transfer massages to one person once every 6 months, and if she wanted a massage she would either have to become a member or pay a $208 price. What bullshit!! When I asked why I was not notified of this on the phone when I made the reservation, the manager shrugged and said "i didn't book your reservation." More like, we just wanted to put you in a situation where you would be inclined to pay us an extra $208 for no reason when I still have 9 unused massages on my account. I can't lie, the massages here are nice and professional. But once you are a member, if you expect any kind of accommodating service, they will slap you in the face and take what they can get from you. Regulations like "if you don't use up your massages by the end of your membership they just disappear, and there is a transfer fee to give someone else a massage. Oh and you're actually only getting a 40 minute massage because they give you 10 minutes to dress and undress. Screw this place, there are tons of locations in the city where you can get much better service and massages for less without the snotty I-don't-give-rats-ass attitude. But if you would like to spend more money on massages than is necessary so you can feel all elitest and snotty just like the managers here, then by all means, come here!! read more

While my massage experience was decent the rest was not. I felt like I was being pressured into buying a membership the whole time. It's not relaxing to come out of a massage and be pressured into buying more. Also I showed up early for my appointment and filled out all paperwork and discussed my add ons before the appointment but it still took fifteen minutes for the therapist to confirm and get the appropriate tools and lotions. I lost fifteen minutes of time because of improper planning on their part. read more

I cancelled my membership around July/August. I had two months worth of credit card charges after that. I spoke to the Hoboken location and they said they would refund me only 1.5 months because I had used an extra half hour. I told them I had only used the extra 30 minutes my last two massages because I was trying to get rid of my hours before they expired (since I had cancelled). THEY told me I had that certain number of hours left - or I wouldnt have used it! ALSO, it was THEIR mistake in the first place for continuing to charge me even after my membership was cancelled. To make matters worse, the woman told me that she'd fix it and let me know. I never heard back.. I kept calling.. NO ANSWER for days. Finally, I called the Jersey City location and they said Hoboken was closed for renovations. (why wouldnt they leave an answering machine message with this info for all of their customers?! so bizzare to just go dark for two weeks). When renos were done, I still hadnt heard back and had to follow up again. still working on resolving this. ON THE PLUS SIDE, KELLY GIVES A GREAT MASSAGE!!! read more

I signed up for a membership when my friend started working at the Edgewater location. With all the craziness of the last year I decided I needed to treat myself to some mental and physical relaxation. Thankfully the Hoboken location opened and I can now get my massage closer to home. When it comes to massages never be afraid to speak up if you are not happy with the person you are working with because the experience is about being relaxed and not working with someone that is totally going to town on your body. Amanda is my therapist at the Hoboken location and she is amazing. She starts the session asking me if anything specific is bothering me she then asks about the type of pressure I desire. Don't expect your therapist to know what type of pressure you need it is what feels comfortable to you. Amanda is attentive and will point out specific stress points if any. I just wish I could take a little nap after my massage because it's so hard to get up after you are totally immersed into a relaxed state of mind and body. There is a new location in Jersey City that is closer to my place but I don't think I can leave Amanda. The business is located in the upper part of Hoboken 1 block from the waterfront. After your massage you can take a nice little relaxing stroll along the water and take in the view of the hustle and bustle of NYC across the Hudson. read more

I've been a member of Massage Envy for a few years now and every time I come I have a relaxing hour. Specifically I come for my monthly facials with Jordana (she is a genius) and I have never second guessed my decision to come see her every month. If you are a first time guest going for a massage it'll run you roughly $49 not including tax/tip. Deciding on a facial for the first time that is an extra $10. Beware they will try their best sales tactics to get you to sign up for the membership. Just say NO! It worked out financially better for me becoming a member but it doesn't for everyone. The facilities itself are nice and gives a warm feeling that all spas should. Located on the ground floor of the Maxwell building it can be difficult to find. I suggest walking if you are capable because we know how parking is in Hoboken. This is what leads me to taking off 1 star just because in the years I have been coming here they finally just told me on my last visit that they validate your parking ticket if you park in the garage around the corner. This was something they mentioned after I complained about getting another parking ticket. Would have been nice to been told that or perhaps have a sign somewhere letting customers know. read more

I wanted to love my experience at Massage Envy for a prenatal massage, but unfortunately I have to give it a 2 star review. My massage therapist was a lovely person and she was great at giving me tips about my body and aches, which is the only reason I give it a 2 star versus a 1 star review. So I got my prenatal massage here just as I entered my 3rd trimester. I had already had 3 other prenatal massages elsewhere so I feel like I had a pretty good point of comparison. I made this appointment due to proximity to home and laziness in not having to go to the city or downtown Hoboken and I desperately wanted to LOVE it so I could continue to conveniently get prenatal massages. Unfortunately, my massage here did not live up to any of the other prenatal massages I had throughout the rest of my pregnancy and I will not be back. Here's why: *Massage Envy doesn't have a specialized Prenatal Massage table (the one with the donut for the belly so you can lay face down). Therefore, you have to lay on your side the entire time. This was highly uncomfortable for me since, ironically, I feel most of my pain and suffering comes never being able to get comfortable with sleeping on my side. I really felt awkward the entire time and my arms kept falling asleep. It was just unfortunate. *The lights were kept on throughout the massage. Although there was calming music on, the fact that I could see everything and there was a large digital clock that was clearly visible with the time (more on that later) made me unable to relax appropriately. I felt more as if I was at a medical office or chiropractor rather than a massage therapist's room. *After reading other reviews here, I was very scared they were going to cut my massage short by making me do paperwork to eat into my massage time or count my "changing time" as part of the massage. As a result, I got to my appointment 15 min early and wore a dress that literally took me 1 second to slip off. My appointment started at 7PM on the dot. There was a large digital clock in the room that was blatantly visible throughout the massage so I was able to track the time precisely. That is how I know for a fact that my massage stopped at exactly 7:53PM. I live super close to this location and I my foot was in my apartment door at 8PM. My husband was upset that I didn't get my money worth for 60 minutes! *They tried to sell me on purchasing the membership. I'm sure they do this to everyone. Needless to say, I didn't buy it. I just hate being "sold" something and told that if I didn't "buy now I'd have to pay an initiation fee if I decided to later". It's just so gimmicky and made me feel highly uncomfortable. All in all, I would sadly not recommend this place and will probably not be back for prenatal massage or otherwise. read more

I've been going here for over two years..I went from falling in love with Therapist Free to RJ and if Steph wasn't at the front desk I would of discontinued my membership like a year ago! I just love her! I walk in, they know who I am, I go straight to the confectionaries and start getting my moneys worth! I referred a handful of people and they all love this location. The customer service and professionalism is ALWAYS on point! Not to mention they are always going above and beyond to make sure you are 100% satisfied. And this is one of the few locations that has a 30 minute early bird special. Book an appointment Mon-Thurs before 9:30AM and get an additional 30 minutes! Awesomeness!!! read more

I became a member after my first massage this past summer and do take advantage of the membership by "treating" myself to massage once a month and it's wonderful. Lori is able to work through the knots and truly make a difference! I travel for business a lot and that just wrecks my neck and back so being able to get a good massage is a God send! And...to then step out of salon in Hoboken and be right on the waterfront definitely adds to the great experience! read more

Went here for the first time today. I got an hour massage from Ana. She was great. My back has so many knots in it and I usually go and get deep massage to try and work it out. Today I was just trying to relax so I asked for a median one. At one point, Ana put me to sleep. Only complaint I have is that my appointment was at 6 and we started the massage about 6:07 or so. Maybe 6:10. And she stopped at about 6:55 when I paid for the hour. Of course I'm not going to be like "ugh keep going" just hope next time to get the full hour. read more

Started our membership here, then moved to San Diego. While the following review applies mostly to the San Diego location, it's the Hoboken branch that has to make things right given Massage Envy's deliberately anti-customer structure. More on that below. Consider this a cautionary tale if you ever plan on moving and have a membership: Made multiple appointments for massages for my girlfriend and I which were cancelled at the last minute. One of the receptionists, now gone thankfully, said 'I'm not going to feel bad about it'. I wasn't asking you to feel bad, just maybe show some respect for ruining our date night. In the other case the manager tried to put it on me that I was not understanding that someone called in sick - staffing your business or finding coverage is not my problem. If it was the first time, sure whatever but it's part of a pattern. But that's typical of Massage Envy; they create the problem then put it on you to either accept or resolve yourself. We had already cancelled our membership for repeated problems having. At this point want nothing to do with them and just want to get credited back for the massages that we already paid for but can't use due to repeated cancellation. Is that easy? Of course not. Is that too much to ask? Of course. Avoid Massage Envy. Massage Envy posted some bs, contact us to make it right in my San Diego review. The manager therealready refused to make this right. The link is to a generic web form that I've already filled out and that has been ignored along with multiple voicemails to corporate customer service. Don't be fooled by this faux attempt at looking helpful. Update: 1 week, multiple calls, web forms, email. Crickets from Massage Envy. Nada. Zip. Update 2: Finally received a call from Corporate Customer Service: the owner of the Hoboken location where we signed up has to issue the refund. This person has ZERO incentive to do anything for us on the other side of the country and has not at all shockingly refused to do so. They said they'd call them and try anyway. Nothing. Again. The whole business model is designed to make it impossible to ever resolve an issue in the customers' favor. Supposed to be a business that promotes wellness, I am worse off for ever having associated with them. read more