Horrendous experience at Washington Body Work!
The female boss is an unprofessional, unscrupulous, and untrustworthy individual that I have had two extremely negative experiences with. She is so completely unprofessional that I am thinking about reporting this place.
First time we made an appointment for 2 female masseuses, when we arrived, my girlfriend somehow ended up with a male masseuse. She strongly wants to have a female masseuse, especially for a full-body massage, so I took the male masseuse, and was very unsatisfied with the massage. The female boss should've learned that first time what our preferences were, and not to promise us an appointment unless she could provide female masseuses.
Second time we made another appointment for 2 female masseuses, and I made an appointment with a specific masseuse for a specific time. I only discovered that I wasn't going to have that masseuse once I was on the massage table and asked.
The boss' answer? "Oh, she's busy." She didn't seem to care and she didn't even apologize! If I was not going to have the masseuse I requested, she should've told me and maybe I wouldn't have made the appointment that day! Again, my girlfriend wanted a female masseuse, and I asked for one while making the appointment, which the female boss agreed to!
When we went into our "couples' massage", there was supposed to be no curtain between us, but the female boss drew the curtain. My masseuse said, "Oh no, she prefers to have it open." The female boss still closed the curtain after that comment -- which should've been an immediate red flag that she was trying to hide something.
After about 15 minutes, I opened the curtain between us to check, and I saw a male masseuse!! My gf was shocked as her face was in the massage table and she didn't know that the boss had left and a male masseuse as massaging her!
The female boss had pretended to be my girlfriend's masseuse for a few minutes, and then a male masseuse sneaked in to replace her!
That is completely unprofessional and just wrong! She should lose her license for this!
I asked, "Why is there a male masseuse when we specifically asked for a female masseuse??"
She responded saying, "He's very good."
I said, "I don't care -- my girlfriend wanted a female masseuse, and you massaged her for only a few minutes and changed to a male masseuse without telling us!"
Then she made a bunch of excuses saying that she only thought that I had asked for a specific masseuse for me, but not for 2 female masseuses: a complete lie. She understood me completely, as I repeated it several times over the phone to confirm when I had called. Then she said that she was the boss so she had to work out at the front desk, and that's why she couldn't do the massage.
When she came back in to do the massage, my gf said that she kept massaging her in a way that caused a lot of pain.
When my gf said, "Ouch, that hurts!" the boss' response was, "It's bc you sit too much." (My gf stands almost all the time for work).
Then the boss blamed it on her and rudely said, "You have a problem with your legs. If you can't handle the pain, then I won't massage you anymore, but then there's no point in getting a massage." We are NOT newbies to massages, and we know what an appropriate massage should feel like and how much pain is too much pain.
I COULD NOT BELIEVE this boss was arguing with my girlfriend about the pain caused by her massage.
Before we paid, the boss said, "Next time speak to me in Chinese so I understand" This is complete nonsense, as my gf is fluent in Chinese, and I spoke enough to make sure that she understood everything I was saying.
Then my gf repeated the complaint in Chinese abt how she asked for a female masseuse, and how she switched in a male masseuse.
In fact, she did it in a deceptive way, hoping that we wouldn't know the difference. My gf could not believe the boss' response: "I didn't change masseuses on you. I just went out to wash my hands and change clothes." Bullsh*t. And somehow a male masseuse just wandered into my gf's massage room and started massaging her? Finally the female boss came back to finish the massage, after we made a big deal about the issue. We don't think she would've come back otherwise.
At the end, I still tried to tip my own masseuse bc this wasn't her fault. Somehow when I was pulling out my money, I saw the boss take $5 from my pile, move it to her drawer and bring it back, and she said it was hers! I said, "No, I was planning to tip $12, and this $5 was from me." Then she so vehemently argued that it was hers, that I said, "Fine -- I'm only going to give one more dollar, but this was all meant as tip for my masseuse, not for you!"
My gf was so upset at her experience that she didn't even give any tip, and the boss gave her this angry look that scared her.
I don't care if this place is considered a cheap massage place -- we will NEVER come back! read more