I have been a customer at Massage Envy in Miami Lakes for years, even though I always chose not to purchase a membership. Unfortunately, every visit felt more like a sales pitch than a relaxing experience. Each time you arrive, you're expected to come 15 minutes early to complete a lengthy questionnaire on a tablet and then sit through another attempt to convince you to sign up for a membership. After years of saying no, it becomes exhausting. Sometimes all you want is to enjoy your massage, pay, and leave without feeling pressured. Another ongoing issue has been communication. During several visits, there were language barriers that made it difficult to communicate my preferences clearly. On two different occasions, I specifically asked the massage therapist not to work on my neck or head and to use light pressure. Those requests were ignored, and I ended up with bruising the following day. That should never happen when a client has clearly communicated their comfort level. One experience was especially disappointing. Before I lost weight, a massage therapist made comments about my size and my wide back, expressing frustration about working on me. I found those remarks unprofessional, insensitive, and completely unacceptable. No client should ever feel judged or embarrassed while receiving a service that's supposed to promote relaxation and well-being. The final straw came yesterday. I received a confirmation call for my 1:00 p.m. appointment and was informed that I now had to pay a deposit--something I had never been asked to do before. Policies can change, and that's understandable, but the representative's attitude during the call was so rude and dismissive that I canceled my appointment on the spot. Instead, I tried a massage studio in Doral, where I received a better massage at a lower price from a therapist who was attentive, skilled, and respectful. The difference in professionalism and customer care was remarkable. After years of giving Massage Envy multiple chances, I've decided I won't be returning. There are too many other businesses that prioritize listening to their clients and providing a positive experience. read more

My massage here was excellent. Lemay did an outstanding job. He worked out several knots and added some light stretching.

I never thought I'd give a Massage Envy five stars until I went to this place. First, the receptionist was so friendly and gracious. Then the massage therapist! Josefina was a true pro, a seasoned specialist from Cuba who really knows what she's doing. It felt like having a massage at a physical therapist or chiropractor where someone is really tuned in to what my body needed. At ME it can be the luck of the draw, but this place really surprised and delighted me. read more

Worse service ever!!!!! They treat you nice the first time your visit and after that is hell. Never pay for a subscription with them. I have Covid and tried to cancel my appintment and they refused and kept my money. Horrible store #0606 read more

Did the relief massage with Danny and it hurt so good. I work in a setting where my neck and upper back are constantly being strained. He got out knots I didn't even know I had. Need to come back for a longer session next time! read more

Had a great experience for my 90 minute massage with the new massage therapist Danny , it was absolutely amazing!!!

Today I was scheduled for a massage with Orlando at 2:00 pm. I got a text and a phone call confirming my massage with Orlando at 9:12 in the morning on the same day.When I got there they had me with someone else. When I spoke to the manager that was there, she said it was a computer issue. This is unacceptable. I have been with Orlando for years. This is going to cause me to cancel my membership if it happens again. read more

Bring cash for tips because if you use your credit card they take an extra on top of the tip that doesn't go to the therapist. It's a scam

Today 7/23/25, I was sexually assaulted by my massage therapist León M Dacosta (his name was listed as Dacosta on the Massage Envy app and I thought this was a female name; that's why I booked him). He pulled the blanket down below my breasts and was massaging me inappropriately there for the last 15 minutes of the massage... both of my breasts were entirely exposed, I couldn't even believe it was happening, I felt frozen and couldn't speak up. He was rubbing them inappropriately and had the blanket down beneath them for 15 minutes... can't even believe it. The investigative team reached out to me an hour after I reported this which I appreciate... but León Dacosta needs to be held accountable, he is using his job as a means to molest women. I am 24 years old and feel so extremely violated. Shame on you, León. read more

Horrifying experience!!! Please read before booking I had a 9pm appointment at Massage Envy Midtown Miami and was sexually assaulted by a male therapist. What was supposed to be a relaxing, safe environment turned into something deeply traumatic. To make things worse, I was charged extra for leaving a tip! something I was never clearly told would happen. The front desk receptionist was loudly chatting on her personal phone call the entire time, and I could hear every word. Totally unprofessional and uncomfortable. This location also has a pattern of constantly canceling appointments, even when booked well in advance. There's no respect for your time or safety. Do not go here. The owner needs to be held accountable and corporate needs to seriously reevaluate how this location is operating. If something like this happens to you, please report it to the police and to the Florida Board of Massage Therapy. No one should have to go through this!!! read more

I've been a member for almost a year now. it started out great, I found my massage therapist after trying a few others, and I stayed consistent with him because he's incredible and he knows my body and my issues. Lemay c is the best. but the last two months I have made my appointments with him and haven't gotten a massage from him. last month he was sick, but the midtown location didn't notify me until the day of. so I went with another massage therapist. this month I went, for my appt with lemay, and I was told he was not in that day, even though I showed the front desk my screen shot of my appt with him that night. noone notified me. I was forced to get a massage with a random man named Carlos I believe. it was the worst massage I've ever had in my life. it was terrible, he used dry hands on my body even when I asked for more lotion and oil. he doesn't speak any English and when I asked him why he wasn't using hot towels, he mummer something . it was absolutely horrible and I left in tears. oh, and before I left i opened the hot towel fridge and there were about 10 of them in there. so he's either lazy, or has no idea what massage envy standards are. I'm pissed and I emailed the two women I was told to email and I have not gotten a single response in over 2 months now. this is absolutely unacceptable. as a member who pays for memberships, this is not okay. my experience was so bad last massage I left CRYING !!! read more

The masseuse was not skilled. When asked to adjust the pressure multiple times no change was made. I felt I was swimming in lotion and it was not enjoyable at all. The front desk lady said the masseuse was new but that doesn't give the right to not provide a proper service. read more

I came in 15 min early to receive a 60 min deep tissue massage .. 11am it was the worst massage iv ever got. 5/10. My masseuse wasnt skilled in that method and was hard for her to get the pressure needed. Also she stopped at 11:44. Didnt get the full hour snd the receptionist told me that the hour starts when I walk in. Very disappointing because at any other places that is professional they dont operate like that. read more

AVOUD AVOID AVOID!!! I had a manager , Rachel , lie to me in my face May 3rd after a HORRIBLE experience/massage by a therapist who did not even want to touch me. I walked out mid massage. Rachel the manager on site advised she was waiving the massage for that day I wouldn't be charged or my voucher for free massage wouldn't be used. Straight Lies! a month later my card is charged. I have been calling for 3 days and no matter what time of day it is a manager is NEVER there to take the call. avoid this gimic of a spa. it's low budget and ran by a bunch of kids. very classless and not worth the membership. read more

So this is the smallest massage envy I've ever been too, and they use a dark massage room as a waiting area. It's filled with giant cardboard boxes and several chairs. Every time I have booked a massage I have asked for deep tissue. I want the hardest pressure. Or I can't relax. Swedish massages don't do anything for me at all. I have been through several massage therapists. All super nice, all great massage therapists, none of them really do deep tissue. What I have noticed that is incredibly disappointing is that everyone at this location when sick or not feeling well still come to work. It's not the therapists fault she wasn't well, but I booked a 90 minute and she couldn't perform deep tissue or for the 90 minutes. She shortened our session to one hour. I left completely unrelaxed. I ask again when rebooking now for the strongest guy they have. I want deep tissue. I want to be bruised after. I get into the room and the guy asks what kind of pressure, I say the hardest you got. So he leaves and comes back 7 minutes later. And starts to massage me. When I ask for harder pressure he tells me he hurt his wrist...why did you agree to massage me when I asked for hard pressure and you know you can't do that today. They called me to make me come in half an hour earlier to accommodate their schedule; but couldn't tell me I couldn't receive deep tissue. I come there to heal and feel well. It's my wellness plan. It's not my job to be worried about the health and well being of the staff. So I had a genuine toddler Esque fit and spoke to a manager. Had to come back two hours later. But enter Martha! Martha had clearly heard about my fit and she came guns blazing. Intense pressure. Finally after months of coming I felt some level of relief. I give this spa 3 stars I would give Martha 10 stars if I could. I will only be seeing Martha. If you require deep tissue. She's it! Fucking Martha! Ah mazing read more

I only sign up for 1 year membership then i was told the membership continues after one 1 year they have your credit card information on file and they continuously charge your account, after finding out this information i was told I could pay my way out of the membership for something I didn't sign up for, for months I've been trying to get this resolved, there customer service sucks, they put you on hold and don't come to the phone, I've left messages to return my calls no calls returned don't get scammed by them read more

The receptionist at this place are very rude. Even having an email showing that I had a booking confirmed, the attendant said that "it did not go through" even though I had the email confirming. I tried to complaint, and ask her to reported it, and very rudely, she answered that the issue was with "corporate" and they had nothing to do with that. Also I offered to cancel my membership, and they said that I need to wait for 5 days for a manager to call, absurd! Massage Envy NEVER again! read more

This Massage Envy location is absolute shit. My last session was so bad that I got up from the table and left. I then cancelled my membership 4 months ago, but they keep charging my card. Despite having their cancellation in writing as processed, they don't fix the problem. They just act stupid and keep promising to research the continual charges. This location is owned by the same folks that own the coral gables location. Massage Envy is a company for customers who can't afford a real massage. You're better off rubbing yourself with baby oil. Update!!! Problem was credit card fraud from within the store. My credit card was set up to pay for some random lady's membership. read more

Massage Envy - Cancelled in December, still writing in March. Charged again today for April. - Skin Care Near Me - Miami, Florida

After two years of being a recurring member at Massage envy and visiting over 10 locations when I travel the country for work, I have never in my life encountered a person more vile, judgmental, and audaciously rude as massage therapist NILA. I took an hour out of my day to drive over to massage envy with my pregnant friend, and we both badly needed massages. I work with autistic kids and also do stunt training and lots of physical exercise. I was assigned Nila for a deep tissue. She showed up to the waiting room with my pregnant friend's massage therapist, gave me a look over and then walked straight back to the room and I guess expected me to follow her-- while my friend's therapist patiently waited for her to get up and also introduced herself. When I entered the room, I proceeded straight to an area to drop off my purse , and she quickly and sternly said "PUT YOUR STUFF HERE" pointing to the other side of the room. I said, alright, and did, and as I was taking off my shoes she said "so what do you want?" I go to massage envy every month in whatever city I'm in-- and I get the same thing every time. "I'd like a deep tissue and to focus on my neck, back, shoulders, forearms and hands." She rolled her eyes at me and started waving her hands around with an attitude and said YOU WANT ME TO DO ONE FULL HOUR ON YOUR BACK ALONE? I said-- no, my neck, arms, hands and back, please. She replied "That's stupid you can't do one hour on your back it's not advised!" I said, okay-- that's not what I said but I have been doing this every month for two years so I know what I want--- Before I could even finish, she cut me off and said WHAT IS IT YOU DO FOR A LIVING? And while I understand that the intention was likely to know what I needed-- I had literally told her what I needed. She was accusatory, judgmental, inflammatory and straight up RUDE. So I replied, "um, I work with kids and I also do stunts" -- she cut me off AGAIN and said "fine whatever get on the table" and walked to put down her stuff. I was so appalled that i legitimately said "I'm sorry, this is so weird. I'm going to request someone else." (Which I have NEVER had to do!) as I opened the door to walk out, she left the room and SLAMMED the door behind me, walked away and mouthed a bunch of insults under her breath in Spanish (and I'm 100% Latina and speak Spanish so I perfectly UNDERSTOOD). She was INCREDIBLY MEAN it was actually shocking. I spoke to the manager, Rachel who told me there had been another complaint about Nila like that before which leaves me wondering-- why is this rude, mentally unstable person still working there? Instead of making someone feel welcomed she challenges them and calls their needs and requests stupid?! I don't know if Rachel or higher up Ilia Figueroa are going to do anything about this-- but I've filed a complaint with the Better Business bureau and will be contacting the Florida Department of Labor and corporate headquarters. I was given another lady to do my massage, who unfortunately didn't have the skills or technique to say she could do deep tissue, but that clearly wasn't the disappointing part. I now have to pay for another massage at a different place and am actually considering cancelling my membership altogether after two years. If Nila stays employed, I absolutely will. read more

I just had the best facial of my life with Emily. She was very nice, talked through everything, made sure I was comfortable the whole time and was SO gentle. Extractions didn't hurt, she always checked temperatures with me before putting them on my face and while some products sat on my face she massaged my shoulders/neck. Next time I need a facial I will be booking with Emily. read more

If you dont speak fluent Spanish, dont go here. I signed up for a massage and the therapist did not even bother to try to speak with me before the session. She just showed me to the room then walked out with ZERO discussion. It seemed strange until I realized she has zero English comprehension. I can speak some Spanish but it's not very good and she did not even try to communicate with me. It was the worst massage and so aggravating. read more

Earlier last week, after reviewing my checking account, I noticed that I had not been charged by the Massage Envy in Midtown location (Miami, Florida). Since I have had an active membership with Massage Envy Midtown for a year, I called the location on Saturday and spoke with a representative who told me that since my 12 month contract was up, my membership automatically expired and that I currently have eight available sessions which I have until February 20, 2023 to use or lose. Needless to say, I was disgusted when I heard this because if I had not paid attention to my charges then I would not have known of the automatic account expiration and would have lost the sessions without having the opportunity to use them. I was also disgusted by the fact that I now have such a short amount of time to use the sessions. Nevertheless, I explained to the representive who "assisted" me that I did not request a cancellation of my account and that I expected my account to automatically increase from $55.00 monthly to $60.00 monthly. The representive I spoke with stated that the company was unable to honor this option (although I was previously told it would be given) because the price is no longer offered by "corporate". The representative I spoke with was not helpful so I told her that I would be sending an email for further assistance. Shortly after my conversation with the representive I completed an online form linked directly to the Midtown location. I also sent an email to guestrelations@massageenvy.com. This morning I received an email response from Massage Envy stating that the $60.00 monthly membership fee would be honored, and that the Midtown location has been notified and I should call the Midtown location to reactivate my account. I called the Midtown location to reactivate my account and spoke with the same representative I communicated with Saturday. I explained to the representative that I spoke with someone via email and that they agreed to honor the $60.00 membership rate. The representative stated that she "doubts that" and told me that she would follow-up with the person I spoke with via email. Shortly after I received a call back from the Midtown representive. She told me that I would have to pay a $70.00 monthly membership rate with free enhancements (for the inconvenience) or $20.00 monthly to avoid losing the remaining massages that I already purchased (smh). **Please note: The midtown location does not offer hot stone massages (which is an enhancement available at other locations). Also although I use enhancements sometimes, this is not something I want during every session. Although my previous interactions with staff at this location has been pleasant, and the massages have been excellent the service I received today was disgusting. The $70.00 charge is not the problem because if this representive had taken time to fully research my account she would have seen that I usually pay more than that when leaving tips, etc. The problem is a "customer service" representive allowed her personal pride to get ahead of honoring an agreement made to a customer via email and ultimately causing the independently owned and operated franchised Midtown location to lose a good customer. read more

Staff was very friendly over the phone and as soon as I walked in. My masseuse was awesome, her name is Guirlande if you decide to go here request her, she's amazing, I was so impressed. My facial was also very good but I forgot my estheticians name. I'd highly recommend coming to this location everything was clean and professional. read more

Massage Envy - Skin Care Near Me - Miami, Florida

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Had a really bad massage last night. The only thing they offered was a free add on next time. The therapist I like doesn't work there anymore and they cut my time short. Not a good experience. read more

I was in town visiting Miami and my body really ached. I found Massage Envy and made an appointment for the next day. I had one of the best deep tissue massages that I have ever had in my life with Yasmani! He took my stress away, and it was so good that I even booked a 90-minute massage the next day to really get into some stuck areas in my body. The massages from Yasmani were really some of the best massages that I have ever had, and I've had some basic massage training so I know what I like. Rachel at the front desk was great too. Thank you, Rachel, for recommending Yasmani. I will definitely try to come back when I'm visiting Miami! read more

I booked a 90 minute deep tissue massage with Nirioldis and the experience did not disappoint! I was very sore from a week of hard training and Nirioldis is super thorough read more

If I could give 0 stars I would. This is the worst setting of customer service I've ever seen in my life. They took almost $200 off my card for services I haven't even received. Not only have I not received a massage or anything from them since March I've explained to these people I'm not able to even lay down at this point due to haven't surgery. They not only have the audacity to tell me they can't give me my money back but basically trying to make me get massages. I have filed a complaint with cooperate and the better business bureau. read more

The only reason I'm not giving 1 star is because the front desk girls are amazing and super accommodating. The facility is clean but my Masseuse Was horrible. I left with a kink it my neck. She didn't even do the full 60 minutes. She ended at 2:51. I should have said something as I was leaving but there wasn't a point. I will be sticking with the Brickell location. read more

I have never been to a massage where the masseuse was wearing gloves, and obviously she was not well trained to do a good deep tissue massage, the gloves to begin with just threw me off, not a very pleasant experience at all, would not recommend if you are looking for a real professional experienced well trained good overall massage. read more

I wish I could review the actual massage but the customer service is so horrific I couldn't even get that far. I came in after scheduling a massage via the app. I indicated my issues and specified I wanted firm pressure. Great! They had availability for the next day, which was perfect as I was in pretty serious pain. I arrive and am greeted and brought to the lounge. A woman who is very pregnant greets me and brings me To my room. I re-inform her of my issues and she informed me she only does light-medium pressure. Quite frankly, that's a waste of my time and money given the muscular issue I'm dealing with. I go out to the front desk to inform them of this issue. Of course, they're in a bind because they've booked me With a woman incongruent with my needs and Are fully booked. Totally get that. But, the front desk receptionist only offers me a rescheduling. Not, "I'll check with other nearby locations to see if there are some availabilities." Not, "I'm so sorry, let me rebook you at the membership rate for the inconvenience." She even tried to insinuate that I should have known Brenda's pressure abilities because it says so on her profile. I shouldn't have to double check that my specifications are honored by an internet booking system. Horrible customer service. Don't waste your time or money here. read more

UPDATE July 24, 2020- I just got charged AGAIN on my card again for this membership. I live in Miami, FL where cases are spiking and the deaths just hit an all-time high yesterday. How DARE you keep charging your customers? This is disgusting. Remove the charge from my card immediately. If I don't have it gone by Wednesday of next week, I am filing a complaint through Amex. I I was never notified that my card would be charged again and my membership would be active again. I assumed that your organization, along with the rest of the world, knew we were in the middle of a PANDEMIC and would have some respect for your customers. Remove the charge. Cancel my membership. You are a disgusting organization. This below post was from March, in the beginning of the Pandemic - I am really disappointed in Massage Envy. While other companies are pausing memberships while locations are closed, Massage Envy just charged me for another month this morning even though my "home" location on my profile is closed and has been closed. I've been calling trying to get ahold of someone to cancel my membership. Just called and left a voicemail again today. Can someone please call me back and remove the charge from my credit card for this morning? I already have several massages I need to use once COVID19 is cleared from past months. Someone finally got back to me and told my my membership would be paused during this time. read more

Just got my second massage at this location. Front desk staff was courteous and friendly, as they were during my first visit. The owner and I chatted for a little. I'm so pleasantly surprised at the classic and textbook level of customer service. Kudos! If you're reading this, consider visiting this location. If you expect to be treated well, need a good massage and want to relax and de-stress, visit this location. read more

Massage Envy is a scam. I cancelled my membership 5 months ago, but they keep charging my card. Do not sign up for their membership because they will ignore all of your calls and emails to cancel your membership. Then they will tell you that their customer service team is working on cancelling it for you. But it never gets cancelled. They just keep charging you and spamming your email with marketing emails. read more

They will sell you a deep tissue massage and you'll get light pressure. If you like deep tissue don't book here

The true reason why I give my experience 2/5 starts is twofold: the therapist cut the appointment 10 minutes short, and the front desk did nothing about it when I approached them with my concern (all they said was that it was unusual). If I am paying for a 60 minute massage, I expect for my massage to last 60 minutes - not 55, and definitely not 50. The massage therapist was kind and concerned with my pressure preference, however, did not meet my expectations. She repeated the same movements over and over again and used gloves, which is understandable considering the current state of the pandemic but unexpected as I was not notified this particular therapist would be using gloves for the appointment; I would have rather booked an appointment with a massage therapist who didn't use gloves as they alter the experience, making the massage drier and rougher than normal. I wouldn't go as far to say that I won't be back to this location, but I am disappointed with today's unpleasant customer service experience. read more

One of the worst massages I've experienced. I've been receiving massages for 20 years and a member of Massage Envy for 6 years. This has to be the worst Massage Envy massage I received. I called to request a strong therapist for a deep tissue. I was told the masseuse (can't recall her name) was one of the best and most requested therapists. I was sure I'd have a great massage and left more stressed than when I went in. The masseuse and I went over my chart, I requested a deep tissue and pinpointed my problem areas. Right off the bat I asked for stronger pressure. The first 5 minutes were fine, pressure wasn't as strong as I'd like, but I went with it. After those 5 minutes, it was 75 minutes of effleurage (more like 75 minutes of applying lotion). Asking for more pressure did not make a difference. I expressed my disappointment during my checkout, and all I was told was, "Oh, she's one of the best and most requested therapists. Did you have an open communication with her?" YES. read more

Bought a 3 session pkg to try it out. So far I've wasted 2/3. Staff here is professional and nice. Therapists lack skills BIGLY They are more like oil rubbers than actual massage therapists with any knowledge of anatomy of the human body. Avoid: holly, lemay, this last I basically got up from the table within 5 min, it was so bad. I know ME is hit / miss. I had Brenda before who at least listens to her clients modifies her session to your needs. I'll try one more time and hope to find a good one. read more

honestly the worst massage I've ever had. I had to stop half way through cause I felt so uncomfortable. i repeatedly told my masseuse to increase pressure and it got worst over time . I don't recommend at all you're better of going to a full spa and paying more read more

Miriam at midtown massage envy had to be trained by wizards or something. I have had massages by there plenty all over the world and this was hands down the best ever. It was like every other maneuver she did was some special trick. I really am in awe right now. Highly recommend Miriam !!! read more

Hi! I am here visiting my Miami family and wanted a massage. I gave it a shot, called same day for an afternoon deep tissue massage and was booked at 4 o'clock. I really didn't know what to expect. James was my Massage Therapist, and he did an excellent job. I like deep tissue, but on occasion I had to ask him to lighten up. I have no idea how this facility works as far as walk-ins or having to become a member. But if you're in town and you can squeeze in a massage, and James is available, I'd request him. read more