In February this year, I signed up for a membership. While there were a couple of hiccups along the way such as getting double billed one month and getting a massage from someone who was not up to par, most of my experiences here have been nice and I finally found a suitable therapist that I really like! For the most part, the front desk staff has been friendly. I have only had massages here, but they do offer other things such as skin care services. Perhaps some day I will give it a try. For now, I am happy with my monthly massage and always leave feeling relaxed and refreshed after my 60-minute session. The place is clean and I've always had a wonderful massage whenever I come here, except the one time when the therapist basically wasted 15-20 minutes doing a percusion thing when I had specifically asked for a deep tissue. I made sure never to reschedule with that therapist again. read more

The worse! This location is not the one i'm reviewing but they are the same! The one I'm talking about is in Creve Coeur MO on Olive I recently made an appointment and as soon as I found out I would not be able to make it, I called but got the wrong Massage Envy! The one I called 4 times had closed, but the number was still listed! When I found out what my mistake was I called the right number immediately and told them. The manager said in so many words "too bad so sad!" Even though the one I called by mistake use to be located down the street in the same general area, they refused to even consider my rescheduling! Sorry sir, we will still charge your card! What a way to earn $$! They would rather take your $$ than earn it and a loyal customer! What is wrong with being nice and providing decent service? BEWARE! read more

I Will never step inside a Massage Envy ever again. About a year ago I canceled my membership and asked that they stop charging my bank account. They ignored my request and each time they charged my account, my bank charged me a fee. ME told me I had to in personally and sign their cancelation form. This CANNOT be legal. If a client verbally asks for you to stop charging and asks to sign virtually, hence we live in the world of work from home, they are doing this purposefully, so they can keep charging your account. GREEDY! It gets better. When I canceled I still had one or two more credits. I recently went to another location in Ladue, and what a shit show. The massage therapist took me all the way back to the room to take me back to the reception area because the gentlemen working at the front desk gave unclear direction to me and the therapist. When I arrived, I gave my phone number which must've never been documented because I don't understand how I could've been confused with another guest. AND once he finally did pull up my account, he surprised me by stating that he did not find any credits on my account. So the Lindbergh location did me wrong. Two locations, plenty of bad experiences, never again. I'm going to Massage Luxe or Every Body Massage where they only charge $80. Not everyone is greedy. read more

I went to Bridgett for a perinatal massage and left in tears of happiness for the relaxation I felt. I haven't felt this good in as long as I remember. Thank you Bridgett and the great staff of Massage Envy! read more

I've been attending this location regularly for a few years, as has my wife. I left a negative review for the Des Peres location, and it occurred to me that I should balance that with a positive review given my consistently positive experience at Sunset Hills. The location is great and the staff is wonderful. Management has always been responsive, not that I've ever had to deal with them very much. Chrystal W specifically is a great masseuse, that I highly recommend. read more

Wow, I'm speechless on this one. As a proponent of massage therapy, I thought the whole discounted massage membership concept seemed like a good one. But, I tried several therapists at several Massage Envy locations and was ready to quit because I felt that most of the therapists were beginners, didn't have the experience necessary, were clumsy, and didn't have their "listening ears" on. Many of the therapists are trained to do half of the massage with their elbows, and knuckles, instead of hands (can't stand that) and when I would ask for them not to use their elbows, they would say okay and then go ahead and do it anyway. Finally, I found a Massage Therapist at the Sunset Hills location that I liked. But, the last time I went, she forgot to peg one of the commercial table leg pins and while laying on the table, I went down with the table, over a chair, and hard. Clearly bruised, tender and shaken when I left, they seemed concerned and were great about making sure I had ice and was taken care of. They told me if I needed to go to the Dr., they would take care of it, but when I did and the Dr.bill came, the owner refused to pay it and now I am in court trying to get the Dr. bill paid. Needless to say... not a good experience.. read more

First time, did not make it past the staff request for credit card even though I was using a gift card. The front desk said they could not accept a reservation with out a credit card. She said that they could not be sure if I went out and used the gift card before I came in for a scheduled appointment or canceled the appointment, that it did not protect the masseuse? Seriously.... Don't buy the gift cards read more

I came here on two occasions. Once, I nearly threw out my back at the gym. Brandon worked out much of the tension in an hour. He even incorporated the Tiger Balm that I brought in. It was an emergency and he was extremely helpful. I returned and had a full body massage from Justin. Wow. It hurt so good. He knows what he's doing and tackled my tightest knots with efficiency. I don't think I've ever felt such success/progress in a massage. I melted onto the table. This place is wonderful. You can't beat the price and the staff is very warm. I'm an actor visiting from NYC, otherwise I'd be a member!! read more

My first time here. Michelle was great. Not overly talky. She asked if I had any areas of concern before we started. She then stepped out, I undressed to my comfort level and climbed on the table. Michelle come in a few minutes later and started works by on my trouble spots. The pressure was good. She checked several times during the massage to make sure I was comfortable also. I highly recommend Michelle if you are looking for a great massage. read more

I have been going to this location for about 4 months. I usually get the same therapist Jim, who is outstanding. The problem that I have with this location is the receptionist that I usually have to talk to. She is extremely rude every time I talk to her.They require you to call 5 minutes before your appointment to let them know you're here, but she kept me on hold forever, cutting into my appointment, and was very rude in manner. I'm absolutely going to cancel this contract if I get this girl's attitude one more time. I'm wanting to say the name is Debbie? read more

Overall, my experience here has been fantastic. Or at least it started that way. The people are all wonderful, and for the first few years that I went to this location I saw the same therapist every time, and she was beyond excellent. She has since left however, and things have been getting progressively more disappointing ever since. I've been trying to find a new regular person to go to, and while I have had several therapists that I have had wonderful experiences with, it gets harder and harder to get myself scheduled with them. This location seems to be getting very busy, as the therapists that I prefer to schedule with are booking up farther in advance than I get my work schedule for, so this has made it increasingly difficult for me to schedule appointments and it's getting very frustrating at this point. I find myself flipping through their available appointments on the app, and then finally giving up and closing it without booking anything because I can't find anything that works for me, with any of my preferred therapists. read more

I have been here many times. However last week was the last. I was covered in bed bug bites 24 hours after my massage. The manager won't even return my calls either. read more

Of the countless massages that I've experienced, this has got to be one of the worst. Nice & helpful staff. But the massages were bad, really bad. I got one of their packages & ended up regretting it. I didn't even use up my free massage. Not worth it. read more

I had a wonderful experience at Massage Envy in Sunset Hills. The representative who answered my call and scheduled my massage, Andie, was the epitome of what customer service should be. She was kind, knowledgable, and helpful. My boyfriend and I had a couple's massage. She put me with a masseuse who met my needs, and my boyfriend could not have been happier with his massage. Massage Envy - you are lucky to have Andie, she was wonderful and my boyfriend and I are very satisfied with the services we received. Thanks again!!! read more

I have been going to the Massage Envy in Sunset Hills for several years now and I truly enjoy my experience almost every time. The therapists there are always helpful and concerned about what you would like out of your session. I usually see Melissa or Andrea when I go who do an AMAZING job! The facility is very inviting and relaxing while also keeping an intimate feel which helps clients feel comfortable. One thing I noticed on my last visit was the front desk staff was not as friendly as usual. I was somewhat put off by their attitude and rude demeanor. They have changed some of their staff and I was not impressed with the new employees. Usually when I walk in they greet me with a smile and ask if there is anything I need. They barely looked up when I walked in and then didn't even ask my name or why I was there. Luckily one of the staff members had walked in and asked if I had been helped. Besides the new staff, I would recommend anyone checking out Sunset Hills Massage Envy as their therapists are top notch. Hopefully the front of house will improve next time I have an appointment. Happy visiting! read more

Very professional staff and reasonable pricing. Michael was great. I joined after my first experience.

This was my first time ever getting a massage so I don't have anything to compare it to. I was kind of nervous about it but the lady I had made me feel comfortable. I don't think I would go back just because the massage itself wasn't as enjoyable as I imagined. The following few days I was so sore, she killed my arms/shoulders. read more

One of the best massages I have ever had! I went with my mother for her birthday and we both had nothing but nice things to say about the good work that both Tonya and Selina did with us. I will say that they are very pushy about signing up for another massage, I wanted to tell the front desk girl to chill out a little bit and that I would be back when I had the time available. However, that was really the only negative aspect I noticed. I will definitely be back. read more

Daniel is amazing! If you are needing a deep (and I mean deep) tissue massage and if you suffer from and pain/tightness or migraine ,he is the man for you. I have lower back issues and was able to help me start the process of healing. He is very knowledgeable and works wonders with his hands. I can't wait to go back to him! Thank you Daniel!!!! read more

My cousin treated me to a nice pampering day. It started off with a manicure and pedicure, then waxing, and then we ended up here. This place was really nice and professional. It was very clean and private. The girl i got was wonderful (i think her name was Michelle). She was a great at making sure i was comfortable and if she was applying enough pressure or too much pressure. Highly recommended :o) read more

I have a personal note to send to the owner. Is there an address and phone number where he/she can be reached? Thank you.

Snowed like crazy can't get out of driveway and they are still going to charge me cause I didn't give them 24 hours notice. Wasn't snowing till last night . How can I predict an act of god? Turns out they do have a heart, they didn't charge me!!! read more

I called the Sunset Hills office to verify the amount on a gift card I received. When I told the receptionist that I have psoriasis, she put me on hold. When she came back, she said that they would be unable to provide massage therapy on any areas that have psoriatic plaques. This is the first time I have EVER had anyone tell me that they would not provide a service due to my psoriasis. Psoriasis is not contagious. The response I received was offensive, hurtful, and discriminatory. read more

My husband and I got a massage. He was very pleased with Roberta. However mine was laughable. Insanely light pressure. She possibly did not feel good because she kept coughing. The front desk girl was unprofessional and kept apologizing saying they had a lot of "new hires"-comforting. Will not be back. read more

I truly love my experience at Massage Envy! Shaha is the best massue! She does soft tissue and deep tissue massages and it feels amazing. I'm amazed with the staff. They're kind and are willing to help. read more

I have always found the front desk staff friendly and helpful. I like that they have therapist with varying areas of technique, because not everyone needs the same type of massage. I have usually had Tonya and Daniel as therapists. They have very different styles, but both are very talented and I always leave feeling better than when I came in. I find the monthly membership very reasonable, and love that if I need more than one session within a month, those after the initial one are at a lower rate. I highly recommend this Massage Envy. read more

Worst massages ever!! Do not buy the membership because they continue to bill your credit card even when you don't use them. Cancellation policy is a complete joke- they require you come in to sign a cancellation agreement which is completely antiquated. Bruce, the owner, is clearly not customer focused and could have cared less about my complaints. Totally disgusted and will never go there again. read more

I have been going to massage envy for at least 5 years. In that time I have only had one massage I did not like. The people are great, the place is clean and comfortable. Sure I would love to go to an up scale spa but that is not in my price range and this does the trick very well. read more

As someone who goes to a massage session weekly, I can honestly say this massage was the best I've had in long time! Having been to many different spas, each one brought varied experiences. However, Massage Envy's staff made me feel the most comfortable due to their friendly, professional manner! Their massage was very helpful with the stressed parts in my back and I look forward to going back for further massages. Not only that, but the facility was very clean and private; not to mention, the fabulous spa like atmosphere the offered. As well as their other services, they have facials there! The massage I received definitely exceeded any expectations I had before having gone to many previous establishments in the past! read more

Today was my worst experience ever getting a massage. Toni was rude, condescending and showed no repect. ghe started off by embarassing me in front of other clients by demanding, "Have you done to the bathroom yet?" out in the waiting room! Then she said she'd forgotten something and said, "SIT! Just sit! Like I was a dog. It didn't improve in the therapy room. She demanded I breathe loudly in and out which she proceed to demand every few seconds. She picked up my arm and then dropped it off the side of the table. She bent it back at the elbow and then threw it down again. Is that supposed to be theraputic? More like assault. When I asked her to not apply so much pressure because it hurt my arm, she said she had to do that to release the toxins! Come on, really? Finally, when she was massaging my neck she had my head turned sharply to the left and demanded I breathe in and out forcefully, I said that I was breathing just fine and she said she wasn't letting go until I breathed properly. At that point, 45 minutes into a horrible massage, I'd had enough and told her so. I got up, got dressed and left. Toni is a menace and is going to really hurt someone. read more

Where do I even begin. All I was trying to do was use the last massage I had from my membership. I was told that it would expire on aug 22nd in an email from Tiffani of the plaza location in Kansas City. I am really busy these days so I called on the 22nd to have my boyfriend use the last massage I already paid for. I called and Amanda told me all the times that they had available which included 11:30 and when I picked 11:30 she said no sorry the only time we have available is 4:30 actually. WTF?!! Also she said that my membership expired on the 21st. I said no the email I have says the 22nd and she said it expired at midnight. NOWHERE in the email does it say midnight so now I'm mad. She had me call the location I originally bought the membership from to clear this up and I called them and said to have Tiffani call me. First I was told that Tiffani would be in at 10:30 and she would call me. I waited until 12:30 and called back to find out Tiffani is on vacation. Again WTF. I called Amanda back to cancel the appointment I made and she rudely told me that she said it was already cancelled. She NEVER told me. I'm fed up with massage envy and will never renew my membership. Canceling memberships here are such a hassle that I warn anyone reading this to think again before buying one. read more

I found a great therapist who focuses on the areas I specify and does an excellent job. I would give a five star rating except for an issue at the front desk. On the last two visits the same person at the front desk did not greet or even acknowledge me. On the second visit I stood right in front of her and she just kept her eyes on the computer screen as if I did not exist. It wasn't until a client came out and needed to check out, that this person finally asked "is there something you need?" She should not deal with the public and gives this location a bad rap. I have found I am not the only one she treats this way. This does not set a good tone for a relaxing massage and actually has me considering switching locations. At least when I left on both occasions, I was happy to see a different person at the front desk who was nice, respectful, and treated me as a valued customer. Owner...best look into this. read more

I have never given a bad review of any kind until now. I've been a member at Massage Envy since February 2008 and have watched this business' quality go up and down (mostly down), especially the Sunset Hills location. The therapists are great! But the front desk and management are very inconsiderate.The staff turnover I can handle but different rules for different people, I cannot tolerate. Fifty percent charge to change a same day appointment? Um, really? Then, when I asked why I was not charged this rate the other 3 times I've rescheduled, I was told very condescendlingly that she's worked there for 4 years and that's always been the rule. Nice way to treat a long time member. All I wanted to do was change my appointment time since I had to work later than expected. I also work in customer service so I know first hand it is unacceptable behavior to talk down to your customers/clients/members. This is not the first time I've had misfortune with this company, but being the passive person I am, I always let it blow over. Unfortunately, this is the last straw and I will be terminating my membership after receiving my last massage at a DIFFERENT location:( read more

I've always heard great things about Massage Envy, so I thought I'd try them out. I chose the Sunset Hills location. I filled out a long questioner about my problems and past injuries, which I described in detail. Once I handed my paperwork in to the person at the desk, the therapist "Crystal" took me back. There is no way she had time to read the entire profile of my pain issues and past injuries in the short time it took me to get undressed. Crystal did a good job up until the end of my massage. She was massaging my head when suddenly she lifted my neck upward as I lay on my back and awkwardly stretched my neck upward. It was uncomfortable and I don't understand why she did it. She shouldn't have been stretching my neck in the first place, just massage. The next morning I couldn't move my neck. At first I blamed it on a stiff neck but then I realized she re-injured a neck injury that I received from a 2006 car accident. I'm now in so much main that i can't look either way. It will susbside for a day or two, but then if I turn my head a certain way, like just backing my car out of a spot, it will bring the pain back full force. I'm writing this review to just let you know that please don't let a massage therapist do any sort of stretching on your body, they have doctors that do that and also make sure they read your profile before starting or at least warn them a head of time not to stretch an area that was previously injured. read more