This by far the best experience I've ever had at a Massage Envy! I had never been to this location before and loved getting a facial from Lauren! She really made this a great experience for me! She greeted me with a smile and was very attentive to making me feel as comfortable as possible, not mention the massage room smelled like lavender...I LOVE lavender! I felt completely relaxed and her voice was really soothing without sounding inauthentic. The most valuable part of this experience was feeling like I walked out with so much more knowledge about how to care for my skin. Lauren explained the different products and informed me which vitamins each treatment contained, which helped me realize that I might be using the wrong type of cleanser. Before I left, she presented me with a cleanser that she felt was suitable for me, and she was respectful of my budget which was, also, very important to me. After I came home, I went for a run and when I showered I used the cleanser that I bought from her and I am so happy with my purchase... I touch my face and it literally feels like a baby's bottom! Before going to Massage Envy I had a few mixed experiences and read so many mixed reviews at different locations so I considered cancelling my appointment, but now I am really delighted with my experience and can't wait to return to the location in Tomball. I am a pretty harsh critic when it comes to customer service, but I can honestly say...Lauren DEFINITELY TAKES THE GOLD on this one!!!!! read more

If I could give zero stars I would. They are dishonest people. They tell you a membership will get you more affordable massages and can cancel membership anytime. when you call to cancel they tell you that's not the case and will deduct the money from your account wether you like it or not. I thankfully got smart and placed a stop payment. They tried 10 times in different amounts to take my money. They also used my ID to book my mother in law when they weren't supposed to. I cannoy stress enough... DO NOT GO THERE! I will take them to court if the harassment continues! read more

I have to say this massage center really helped my wife she needed her back worked on and they were able to take her in quickly and it gave her great results. Recommend this group. It smells really good chilling in there. read more

Worst massage I've ever received. I booked the only person who did "firm" massages and it literally felt like she was applying lotion the whole time. No pressure, didn't hit the spots I asked. Nothing. read more

Customer service is awful. I was charged for a massage when I shouldn't have been. I was spoke to in a condescending manner when I asked her to refrain from speaking to me in that way she said I was being rude and she hung up on me! I called back and asked to talk with the manager and she said she was off today and she wasn't going to reach out to her for me. Had to miss a massage because they couldn't figure out my account. Had to call my bank and stop payment. Absolutely ridiculous! read more

The absolute worst massage I have ever had. The masseuse wasted as much time as possible, did as little as possible, didn't seem to have a good grasp of deep tissue and ignored the specific issues I mentioned. Felt like they stole money from me by charging me and giving me nothing! Went to another place, unfortunately it is far away but had two massages there and all were excellent! read more

I have Michael do my massages. He does an excellent deep massage and is very knowledgeable. I like that he's willing to talk and answer questions, but doesn't talk your ear off either. He works and encourages you to relax. Really helps the tightness I get in my hands and arms. I like to get a 90 minute session, whether I'm getting a massage from Michael or a facial from whoever is available. You're going to "lose" the first five minutes and last five minutes of your total time to undressing and dressing, whether you do an hour, 90 min, or two hours. I pay for an hour a month, but ended up going a couple months without massages, so that gave me the luxury of a few months with 90 minute massages. read more

Horrible...auto debt scam show. Even for a prepaid gift card the recipient has to give a debit card. I am upgrading to a 2. The place is clean and the massage was good. However a person who received a gift card should not be required to give a gift card and go through a membership spill. read more

DO NOT SIGN UP FOR MEMBERSHIP- there are good people that work there, but unfortunately their corporate policies far overshadow anything positive the people can contribute. Their policies are terrible business practices and you will be frustrated beyond the help of a massage. read more

I have been a member for several years and stopped for a while and noticed a difference in how I felt. I went back and it has been over a year. Very happy with Lexi and Nicole. Both do a great job and focus on what I say I need and also the pressure I want. I find everything pleasant, from making an appointment to checking in and then the wonderful massage. I have never had a bad experience with appointment scheduling or with payment or with a massage. Very pleased, would recommend! Vivian R. read more

Really nice staff. Clean and relaxing facilities. Several different massage therapist so may take a bit to find the best one for you.

BEWARE and Be warned this location will NOT be transparent with their clients! Had a conversation with Wendy the manager two months ago, regarding several things that were not explain to me when I signed my contract and told her I will be glad when this contract ends and I can sever my ties, I feel like at that point the manager shouldn't verbally reiterated to me oh, by the way your contracts going to automatically renew next month unless you sign a document! She failed to do that and they continue to charge my account when I called back and spoke with Wendy requesting ,a refund for the 2 months fees she said the owner, Michelle and Mac Miller said their position on the subject is, it's in my contract. They had no obligation to inform me and refused to refund, so beware Tomball be very aware. This is how valued your business and opinion is read more

Let's start by saying I just had the best message. This was my first time at this Tomball location. I leave near Cypress and I have tried to get in to the Cypress location for the last couple of months with no luck. I found this location in Tomball and it is not far from the house. They were AMAZING. I had Emily and she was great. She took her time and I could tell when she found a knot she would work it right out. The girls at the front desk were awesome and very helpful. I will definitely be back very soon. Keep up the great work. read more

I have been a massage envy member for over a year now and it has been the worst experience regarding customer service! Not once have I ever had to cancel an appointment until today. I am a stay at home mom and my husbands car staled out and was not going to make it home on time. They said they would charge me half of the amount due. They had no compassion for my situation at all and the manger was not even available to speak with. It's upsetting not to have any help. I understand they have a policy but at least try to accommodate the customer. Never again will I give this place my money! read more

I am beyond frustrated with this place. Made an appointment on a Wed for Fri afternoon. The lady that booked me quoted me as a 55 dollar intro since it was so long since I had been to the other massage envy in Cypress. I arrived and got a good massage although I dont think the therapist had the info that I gave during the info session prior. She didn't run my back or lower back at all. Just my neck which was supposed to be focus but even pressure was not what discussed. Therapist was sweet and had planned to go back to see her. THIS IS THE BAD PART!!!! I WAS TOLD IT WOULD BE 55 DOLLAR CHARGE. When I got to the end and pay was told I was being billed the 95 DOLLAr new charge. I started I had been quoted 55 otherwise I wouldn't have made the appt. I had not been to a massage envy in a very long time, greater than 6 mos. Asked to speak to a manager and was told that a manager was not there. I will have to try to get someone this week. I was embarrassed and upset and had to pay and didn't want to cheat the therapist so I tipped 20.dollars on top of it. THIS WAS A SCAM!!! Will tell everyone i meet at work, home, everywhere. read more

Fantastic. Paige is our very favorite and we request her whenever possible. Staff always greets us and is ready and waiting. My husband and I go every month. read more

Never do business here! I had a year membership. Shame on me for signing up. But I asked to be cancelled way in advance. 6 months. They lost my cancellation form. I confirmed at my April appointment that they would notbe charging my credit card after May 21. They did. Still do. Wont issue a refund unless I can prove who I talked to. Trying this again with Gabriela. She is the so-called manager. Mac. (The owner who has told employees not to give more information about him than that) runs a very shabby business. Various therapists have told me that when I had appointments. Well, I have found this to be true. Do not do business with people who don't tell the truth. Odd that no one would let me talk to the owner. Only his name. Clint. No last name. No number. If I owned the business, I would take a personal interest in each client who wanted to talk to me. And compromise is the word of the day. read more

As a mechanic and handy-man, my husband's body is constantly knotted up. He is always complaining of muscle tension. I figured what better way to treat him than a massage? Sooo.... I stopped here to get a gift card for my husband's father's day massage. The receptionist was great. She let me know he would be receiving an introductory rate and gave me a good gift card price for the one hour massage, an add-on, and gratuity. On father's day we showed up 5 minutes before his scheduled appointment at 10:00am. They had him complete a short medical questionnaire. His masseuse was Cricket. She was extremely informative (as again this was his first visit) and focused on areas he was having issues with. She gave some recommendations. She was not pushy and he left feeling relieved and relaxed. read more

I love this ME! I have been a ME member since 2008 and have visited multiple locations. This one is the best! I come here to get facials and microdermabrasion abrasion from Missy. She consistently provides professional service. I appreciate her consultations advising how to get the best, lasting results from her services. I trust her completely! read more

Love getting a massage with Paige. I always feel super relaxed and refreshed when I leave. She's fabulous!!

Unbelievable... I went in and tried to buy 2 gift cards for 55$. The holiday promo clearly states "buy 100$ in gift cards and receive a 25$ promo card" the manager refused to give me the promo card because she insisted it had to be 100$ on one card.even though she acknowledged the ad on the front of the store said otherwise. I had to drive 30 minutes in holiday traffic to go to the spring cypress location. They were appalled that the 2920 location was doing that to their customers. read more

Massage Envy - Massage Near Me - Tomball, Texas

Very, very disappointed. I went in for a relaxing day and I left annoyed and uncomfortable. I should have walked out when I met the receptionist. She was rude and had no hospitality training. She made me feel bad that I was "only" 5 minutes early for my session, and rushed me through the - VERY IMPORTANT - medical history. I'm allergic to grapefruit and that could have been horrible if I hadn't said something directly to the therapist. I went back to the restroom - I had to use the men's, because there's only one ladies' room in the whole building - and then met my therapist, Beth. She was nice enough. I then spent the next two hours in a tiny, cramped room that was boiling hot being rubbed down with the greasiest oil ever. There was no pressure or consistency. I almost asked her to stop! When it was finally over, I looked up and realized she had shorted me by 15 minutes. I was then given a robe and a plastic cub of water, and I waited for the girl who was going to give me my facial. She was better - her name is Melody, and she was sweet and was actually better at massaging than Beth was. The facial was just mediocre. I could have done the same thing at home. One of the masks, a clay sulfur-based one, burned my face. At least she only shorted me five minutes. I ended up paying over two hundred dollars for three hours of discomfort. The receptionist tried to sell me their "membership" plan, which sounded ridiculous, and some facial products. I will never be going back, and I will be contacting the company for a refund. This was an insane experience. read more

I've been a member of Massage Envy for 5+ years. Ancilla is fantastic. She gets to know you well to understand what you like and areas that need to be worked on. I highly recommend booking your next massage with Ancilla. read more

I went in today with a lot of pain on my back . I saw Paige she did a great job and worked on the areas where she knew I was hurting . After being done I was so relaxed and feeling so much better , I I definitely recommend her. read more

I was able to visit this location while on a business trip to Houston. I used the Massage Envy app and although I could not book online I was able to call and get directions from my hotel quickly. This location is one of the recent locations open and had more of a modern and airy feel to the design. The staff was super friendly and gave me a tour of the spa. The facial rooms are beautiful and the massage rooms are very warm and cozy. I would highly recommend. read more

DO NOT GO HERE! Had an appointment on Thursday at 1 pm. Canceled due to illness. Understandable. Made a new appointment for Monday at 7pm with different therapist. Canceled due to illness. Next available FRIDAY EVENING. was told I can use it at other locations. NO ONE EVEN PICKS UP THE PHONE! What good is a membership you can't even use? The whole purpose of scheduling the appointments when I did was to get me ready to run my games. I ended up doing 5 games without the first massage and will run 3 more before I'm able to get back in. I have two weeks off before I run again so the rest should get me back to healthy. The membership is a scam. Look for their reply to apologize and a justification how they are in the right and win local awards for being the best business in the area. read more

The last time i was here I mentioned that i wanted aroma therapy for every massage. The did add it to my chart and when they did the confirmation call they repeated what fragrance i wanted. I am happy to see they really listened to me this time. read more

Massage Envy - Waiting area - Massage Near Me - Tomball, Texas

My Husband and I were members of this location starting back in DEC. 2014. Due to our schedules, we were not able to use the PREPAID credits in a timely manner. We decided to cancel our membership. The front desk advised that when we cancel our membership for the following month we have an additional 30 days to use our PREPAID credits. (This was because we had another payment that was coming out of our account) The front desk did not tell us that our account was considered cancelled a few days after we signed the paperwork and the clock started on the 30 days at the moment when the information was entered into Massage Envy's database. When I called to schedule to use our remaining credits, I was told that my membership was already canceled a few days earlier and could not use the PREPAID credits. I talked a few people about my experience and what I was advised by the front desk when completing the cancellation paperwork. I received a call back from a young lady that claimed to be a concerned manager. However, we talked and have yet to speak again. She NEVER called me back. I have given it a few weeks and since there is no concern or communication - I will NEVER recommend Massage Envy to ANYONE again. I am TRULY bothered that I paid for a service but cannot use it AT ALL. I did some research and found that Massage Envy was getting sued because people were not able to use their credits after cancellation when they PAID for it. So I recommend, do not complete a contract with them. COPY and read - http://topclassactions.com/lawsuit-settlements/closed-settlements/54921-massage-envy-class-action-settlement/ (Please note: The therapist were awesome!) read more

Do not be late or cancel because they will charge you a fee. On a brighter note- Rebecca is GREAT for facial services and is very knowledgeable. She was personable and made you feel at ease. I will return to see her. read more

VERY DISAPPOINTED TODAY. I have been a previous long time member of Massage Envy. I moved and now today restarted my membership. I had a massage today, and for the first time ever, am very disappointed. I had a poorly trained masseuse and she fell asleep a few times during my massage. Obviously. The areas of concentration were not even done. I did tell the staff and no compensation was offered. read more

I had a gift card so my girlfriend and I went and got a couples massage. I told Andrew about my stiff back and let me tell you, that guy has the hands of Thor's hammer!! I've never had a deep tissue massage that good before. He was very nice and my girlfriend had a great experience with Leanne (I think that's how you spell it) as well. read more

Massages have become a necessity, not a luxury. I love this place. I am always amazed at the number of knots they find in my muscles and smooth out. I feel ten times better after my massages. Scheduling is flexible, and times are at my convenience. I can't live without my regular massages anymore! read more

Friendly staff, very clean and well maintained clinic, and great therapists. When you first come in they ask questions to "customize" your session as much as they can to fit your needs, my therapist focused on my neck and back, (I sit at a desk all day) and made it comfortable and relaxing, I left feeling brand new. I now continue to go twice monthly and most of the time I am greeted by name as I walk in the door. If you are looking for a place to unwind or relax, I promise you look no further. Wonderful place to relax forget about the world!! read more

I got a gift certificate to massage envy a while back. That was the worst massage I ever have had. I swear the woman that did the massage did it like she was greasing up a chicken to roast. The pressure of the massage was so weak a 5 year old could've honestly done better. All she did was but TONS of oil all over. Also the high pressure sales by the desk and the person that takes you back makes the experience even more awful. I won't be back. Ever. read more

The massages are ok but not great but stay away from the facials. I only go there on occasion because my husband will get me a gift card that includes a massage and facial. The last time I went the massage was decent but she didn't really work out the knots in my upper back. The facial was terrible. After filling out the questionnaire about myself she gave me the acne facial even though I don't have acne. Then when it was over she left a lot of product on my face and it dried up and was itchy and flakey. They try to push products on you and then when you check out they try to push a membership on you. Yesterday when I went, same thing...massage was decent but facial was not at all relaxing or really what I think I needed. The lady asked me a million questions, some of them more than once. She also wouldn't stop about my red skin. It's not even that red but you would have thought I looked like Santa clause or something. She also kept talking about how I need to use anti-aging because my neck is starting to age. I can take the advice but you dont need to say it more than once. Then she kept talking about her personal life and preaching to me. I felt annoyed and uncomfortable. And when I went to check out they told me I owed $10 even though my husband supposedly was sold a package on the gift card. I gave it a 3 star because the massages are ok but the facial service deserves a 1 or 2. Overall they are unprofessional. read more