Friendly, professional staff. You'll get the same great service no matter who makes your appointment reminder call or greets you when you arrive. My regular therapist moved out of state so he sent me to another therapist and he's fantastic too! read more

I was stressed because of an upcoming project at work and this helped me relax and get done what was needed.

I joined as a member at this location 6 months ago after suffering some sciatic issues. The staff are friendly and professional, and every therapist I have booked with has been excellent - I am no longer suffering from the pain and discomfort. They take Covid and masking seriously, which I appreciate. In my dealings with management/ownership, I have found them to be professional and very focused on overall service and maintaining a great customer experience. read more

Today's massage therapist was by far the best I have met since coming here. She really helped and I came in pretty achy today. Thank you.

Okay so there was nothing wrong with my massage therapist- I got Michelle last minute and she was great. When I arrived I was greeted by 2 very energetic individuals- did they have good customer service? Sure. But listen... my time is precious. I am there to relax. I do not want to have to shoot the shit with front desk in order to get to my massage. Could they do a whole lot to make the front experience more relaxing? Absolutely. I then had a pretty good massage.. totally relaxed... and BAM they are trying to sell me on a monthly membership. Trying to "scare" that the price of the massage will go up next time. I don't actually care that the price would go up as I'll open my wallet for some good self care but they would have known that if they had asked good questions. I'm actually a fairly easy sell and Michelle did a great job. The lack of authenticity and pushy salesmanship on their part was super off putting.. especially after being so relaxed. I mentally just shut down from being pissed off that I ACTUALLY relaxed and was now having to say no a bunch of times to stuff I don't care about. What a buzzkill. If you're having the front desk run your sales department... you might consider some training on how to connect with people. Not everything needs to be "amazing" or "super exciting". Please consider the head space of the consumer walking in. Not to mention they asked me how much I wanted to tip- I said 20%. They charged me for 34% on the tip and ran the card on the computer so there wasn't a receipt to see til I got home. read more

I scheduled a massage at the introductory rate of $59.99 for a 1 hour massage. They included hot stones for half off which was discounted further thanks to Yelp! I met with the therapist and explained that I wanted a massage because I had a kink in my neck and my shoulders were really tight after sitting at my desk all day. She said that it wouldn't be a problem. The place is really nice. Very upscale compared to their competitors. The massage was full body and relaxing, but the entire time I kept wondering when she was going to get to my neck and shoulders. It's hard to have any concept of time when you're so relaxed. When she finally did it lasted maybe two minutes! I was so disappointed to leave their with a stiff neck and shoulders after spending so much money. The rest of my body felt great, but I really couldn't justify signing up for an annual membership after that. read more

I arrived at my appointment 15 minutes early per my confirmation email instructions only to be told that I had to wait in my car because they were not allowing clients to wait inside. As I sat in my car I saw another client go in and sat and waited for her appointment. Fifteen minutes after my scheduled appointment I called and informed the receptionist that I had been waiting for a total of 30 minutes and no one has contacted me. She said with attitude in her tone "well we texted and called you and you didn't answer." I was told I could still go in for my appointment. After I asked to verify my phone #, I found out they had a completely different number. No apologies. When I came out from my massage there was another client sitting in the waiting area. WTF. Was I the only one asked to wait outside?! Not cool! read more

Been going to Dannie for deep tissue therapeutic massages for a while now. She's able to relieve and fix my lower back pain better than anyone else ever has. read more

I received probably the best massage I've ever had. Took a membership because I enjoyed the experience so much.

I've been going to this location for about a year and Sarah is totally amazing. The front desk staff isn't as friendly as they used to be since the staff change but overall a great experience when I go in. Manger is also great at calling when there is an issue on feedback. read more

The service is HORRIBLE. I initially booked the appointment to use a gift card I had received. After a lengthly conversation about what I was looking for, I booked my appointment and was counseled regarding cancelation fees. Then I was literally called late the night before to reschedule d/t a staffing issue. I was told the appointment would be canceled due to a staffing issue and I would need to reschedule. 10 minutes after that conversation, I was called back and told "oh we have someone else for you so we will see you tomorrow"... What? How do you go from caring about what my needs are to "oh we have a warm body to do your massage" and literally throw that all out of the window. I should have been given the choice of keeping the appointment after the initial person was a "no show". I appreciated David he was great, so in that aspect I was glad I kept the appointment. He gets 5 stars. Like I said I went with the intention of using a gift card for the service (which they were aware of) and upon check out the associate was completely rude. Apparently the gift card was incorrectly sold/handled by the associate at the other location when the card was purchased; so Maggie felt the need to give me an attitude as she accused me of attempting to use a gift card/ presenting an invalid card for use. This was not the case at all. I am not sure if she was new but she surely needs a lesson in customer service. For starters look at the person in front of you; recognize the person who not only booked the appointment but who is in front of you checking out prior to accusing them of being someone else and using the card. Needless to say I do not recommend this place... more specifically this location in Cedar Park. They are clearly "money driven" vs. customer service driven which was evident upon check out with not only her body language but facial expressions. read more

I've been a Massage Heights member for many years, but I just recently started coming to this location and seeing Dannie. After having several 90 minute sessions with her, I'm finally experiencing lasting relief from tension in my neck, hips and back, and relief from shoulder pain, that have been recurring for years. I highly recommend her for deep tissue and/or cupping. This location is easy to get to, and all of the staff are attentive and friendly! read more

Had my second massage at Massage Heights in Cedar Park yesterday morning. It was great! The first time was amazing and so I signed up for a membership. Autumn is my massage therapist and I will continue to see her monthly, if not more. Amazing customer service and care. Thank you all at MHCP. read more

Decided to give this place a try since it's close to home and boy am I glad I did. I opted for a 90 min deep tissue massage and the therapist (Tiana) was fabulous!! She listened to my problem areas and the pressure was just what I needed. read more

I LOVE it here! The staff is so friendly and personable and the manager, Haley, is awesome! It's a very nice and clean facility but like I said, it's very personable- not "uppity" by any means. The massages & the people are great! Very professional and helpful. read more

Dannie is amazing! I had a deep tissue massage that was out of this world. Talk about "crunchies" for days! She was accommodating to your preferred pressure. You can tell she knows what she is talking about, and her personality is great. A+ experience. I never do memberships, but I am seriously contemplating one. All in all, the experience from beginning to end including the nice staff at the front was great. The staff was not pressuring to sell, and instead showed different options. Businesses get repeat customers when they step away from the sell, sell, sell mentality and value the customer and their needs. I am going to get my wife on board as well. We are both nurses, and this sort of treatment will keep us coming back! read more

I have been coming for several months due to neck and shoulder pain. I don't usually like to sign up for memberships for massages as I haven't found a home for my care. After my first 2 hour massage ever, with Tiana, I signed up for the membership. I knew I had found someone different. Tiana is the first massage therapist that offers the deep pressure I've been looking for. Her stretching techniques are excellent. Tiana has opened my mind to hot stones and CBD oil during the massage which helps so much for my daily pain. Tiana offers suggestions for home care and care plan that optimizes my treatment. She has recommended products for home care as well, which have been excellent. Tiana has really helped my pain in addition to being very sweet, professional, and a true healer. I am so happy to to have found such a knowledgeable and skilled provider. I do have to also recommend Dan. As Tiana's schedule was full on 2 occasions, I saw Dan and was also very happy. He is an excellent therapist with a slightly different style. He is also very responsive to my needs, very funny, and a pleasure to meet. The front desk staff is incredibly friendly and professional. They always recognize me even wearing masks and make me feel like I am not just another customer. read more

Everything went great! Candace was wonderful and my massage was so great, I felt wonderful all day after and slept very well, that night. I'd definitely recommend their facility and when I'm next in Austin, I'll definitely come back!!! read more

I love Massage Heights CP. They are very friendly and always courteous. They always try to accommodate my requests and make me feel welcome. read more

Wonderful customer service from the front desk to the massage therapist. They always listen to my concerns and concentrate on the areas that need to be treated. Facility is very clean and very peaceful read more

I've been going every Friday night & they are very good . But last night was my birthday & they gave me an elevation to my regular massage for my birthday for free. Also Bailey at the front desk made a sign saying Happy Birthday, so when I walked in she held it up & said happy birthday. I thought that was very Special. I would recommend them if you're looking for a good professional massage. I've been a member now for many years. read more

I have been a member here for over a year and never had a bad experience. I have used the same Massage Technician, Sara, and always book in advance to be sure to get my preferred appointment. The spa is immaculately clean, has a variety of products and welcome staff are friendly and quick - I have never waited to be assisted. I would highly recommend Massage Heights Cedar Park. read more

Great massages? Hands down The therapists on staff go above and beyond. Business practice is LESS than stellar. My husband and I went in for a couples massage ( not something we get to indulge in often due to cost) and loved the whole experience. Went to settle the bill and was asked a few questions on our experience to which we raved. Provided our bank card/cc and had initially thought it was for payment that day, plus tip, and for any future visits. Turns out, we had unknowingly signed up for a year? Contact. Not something we would ever commit to in regards to a service we treat one another to every few years! Well now, we are being charged well over $150/month and have yet to go back? I have payed phone tag for too long since this representative demands that we chat. We will NOT be back and will definitely warn anyone that considers this business. Horrible business practice. Shame on you read more

I have been going to Massage Heights in Cedar Park for a couple years and always have the best experience every time. I ask for the particular massage style and they match me with a therapist if my regular one is booked. read more

The best Massage Heights I have ever been to. Bekah was my therapist and she paid so much attention to detail in the problem areas I was having. She was so sweet and super accommodating, I actually signed up for a membership upon leaving! The girls at the front desk were helpful and happy. I am glad I found a fantastic location. read more

I found out about massage heights when I was in San Diego CA visiting relatives back in June this year. Was so happy to see that there is a frachise in Austin too. I've received very relaxing deep tissue massages from three different therapists. The hot stone massage was also a nice experience. The place is very clean and the music is nice. The therapists are friendly and attentive. Just discovered recently that it is possible to have massage therapy paid for by my Health Savings Account since my physician gave me a presciption for massage for stress. Love that uncle Sam us subsidising my table time. read more

Aaron did awesome! Targeted all the right areas. Love this location. Everyone is super super nice. Favorite spot when I'm needing some relaxing time. read more

This was not a massage. In 90 minutes, there was approximately 45 minutes of actual contact. When i called to schedule, i asked for someone who was good at deep tissue work and someone who wasn't going to do some pre-established routine. Despite indicating areas of need on the sheet and explicitly stating where i wanted work, the massage was all routine. No exaggeration, she may have spent 1 minute on each foot, 30 seconds on each hand, zero seconds on my chest or shoulders. This was the most superficial massage that i've had. She asked several times how is this pressure, to which i replied you can go much harder, you can not hurt me. Typically in a deep tissue massage the therapist finds knots and works them out. Not the case here as the agenda was set. I also didn't care for the attempted Active Release Technique, although this is very effective at increasing the range of motion, clearly this therapist did not know how it was done. Moreover, i didn't come there for stretching i came to have knots worked out of my muscles. Needless to say i would not recommend Massage Heights. read more

My husband and I visited Cedar Park for our anniversary and treated ourselves to our first couples massage ever. My husband was nervous, being his first massage, yet our masseuses were so friendly, they eased both of our nerves, provided incredible service! Hands down best massage I've had in years!! We wish this location was in our town, that's how amazing our experience was. The front desk girls were so sweet and very helpful. I would give more than 5 stars if I could! We'll definitely be visiting again next time we're in town! read more

I first visited Massage Heights in October. I have to admit, my initial visit with one of the male therapists was mediocre, but the staff asked me to give them a second chance with another therapist. I did, and I have no regrets. Since my initial appointment, I have signed up for a membership and switched to seeing either Randi or Suksiri. They are both wonderful female therapists who do excellent deep tissue and therapeutic style massage. The massage membership rates are also very reasonable when compared with other massage chains. I recommend trying out this location if you haven't already. read more

Love having my membership with massage heights - so worth it to get spoiled every month - and the price and benefits are amazing! Also appreciate the hard work of my favorite therapist Dannie who works out every knot and stress factor, without the pain! The staff is super friendly and customer service can't be beat. Christmas is coming and a gift card from Santa is on the list! Can't wait til next time!! read more

So I have been a member of Massage Heights for a number of years. I was super excited when one was built close to us in Leander. I set up my appointment and one for my husband for last Sunday. We showed up at the 20 minutes early to fill out the documents they needed and for my husband to set his up as he did not have a membership. Although we got there early for the appointment we did not get put back for the Massage for almost 10 minutes. I definitely cannot complain about the massages it was great. However, my feet were needing attention and did not get massage. That could be because of the 10 minute late start as well as them finishing the massage 10 minutes early. We paid for an hour and only got 40 minutes. I understand things get busy, however, the expectation is still there for the massage to be an hour long. I understand that you have to take time at the beginning to speak to the massage therapist as well as time at the end so that you can get dressed and leave. However it, and the amount of time I've been with Massage Heights it's never taken 20 minutes to do both. I am going in for a facial so hopefully I can add to this review. Unfortunately, my husband had no desire to join the membership there. I'm hoping I can get him another massage and change his mind. The facility itself is awesome I must say. read more

The massage was decent. But I could hear boxes being opened and some drilling. That made it hard to relax. I asked for deep tissue and she wasn't good at that. Not sure I would go back because of those facts. read more