Dee-Dee was fabulous! One of the best massages I have ever had. I highly recommend. Can't wait to go back!

Horrible customer service. Fraudulent charges on my credit card for services never received. Stay away from that place.

Hello, I received a facial massage today from Samantha and it was amazing! I feel like I can breathe clearly and all passage ways are completely cleared. I suffer with terrible allergies and this massage was the best thing for me! Thank you so much! read more

just had a very relaxing massage. Debra R was super. My husband had Christian and he was very satisfied. Lana at the front desk was very accommodating. I recommend you give them a try. read more

Pretty nice place to get a massage. Brandon is amazing when it comes to the massages, very calm and quiet which I love for massages. On the other hand, Joe is the reason I didn't give an extra star. I got a massage from him and he wouldn't stop talking. I don't mind conversation but I was just trying to have a quiet massage that's all. I forgot who did my facial but their facials are amazing and for a reasonable price too. Very calming. read more

Horrible customer service. Liars and fraudulent. Refused service and wanted to charge me.

Horrible massage. Average place for the quality of massage & facial. I received their standard facial. Horrible, cheap peak mask. I've had better from facial products at Target & Walmart. In addition, the masseuse talked too much. I had to ask her FOUR TIMES to use more pressure read more

Horrible customer service by Heather! tried making an appointment and she hung up on me and told me she wasn't staying on phone while I made up my mind. The call was under 5 minutes. she cancelled my appointment and hung up! I will cancel my membership! read more

From the moment I was greeted by Kat and taken back to the waiting area to my massage with Kristen to my checkout with Camille, the service and quality was top notch!! Kristen was AMAZING and although we ran out of time for my needs due to my booking only an hour, I felt wonderful! Very relaxed yet content. She was very professional and had just the right pressure and movement!! I'm from Ohio but will definitely keep this place in mind for my next trip! read more

I don't normally write reviews but unfortunately this one is a must read for someone that is looking to stop by this place for a real facial or massage. I bought a package to get a facial and a massage, I first scheduled the facial and what the girl did was just put a hot towel on my face and then rubbing it around and then started massaging my upper chest with oil, that's all she did the rest of the time, I first thought she was preparing me for my facial, never got a facial, I left very disappointed. Then, a few days after I scheduled a swedish massage and again, the person just filled up my body with a greasy smelly oil and just rub my legs, my head and when he finally did my back It was nothing but rubbing my back with his greasy hands, not the kind of massage I was hoping to get and what I am use to, I left very disappointed once again. Do not waste your time and money in this place, they don't really have experienced employees with the proper training to do these jobs. read more

I had a great massage for Mauricio.... he was amazing!!! Tried the hydro luxe but I guess it ran out of water after five minutes I really didn't get to enjoy the full 15 minutes. That's why four stars. Would recommend....they have one of those monthly specials where you pay a certain amount and you get a massage... I honestly didn't listen to her since I don't live here so I didn't care....but it's available if you do live in the area. Second massage was $10 then I think she may have said $65 a month after that... read more

Wonderful Swedish massage with Kristen and it was my first time getting an added on Hydromassage - a fantastic experience. I came in through a Groupon and signed up for the monthly package, which lets me use the hydromassage as many times as I want. Looking forward! read more

Stay away they have commited fraud on me. I signed up for a monthly plan and called within three days to cancel but they still kept on charging my credit card for several months. The owner will not return my calls so that should you they are not a professional business. I can't use thier services because I had to come back to Illinios that's why I canceled. PLEASE BEWARE !! SARASOTA FLORIDA LOCATION read more

Bought a groupon. They refused to allow me to use it unless I paid additional money. Ripoff.

Just like any other chain massage place. They try to sell you a package when you leave . Kinda puts a damper on the relaxation when you come out and the girls is really pressure selling read more

Don't buy through Groupon. I bought a massage cuz it was a good deal. Called in to schedule and they are booked out so far ahead my Groupon is expired by then. When I asked if there's anything they can do about that they just said sorry, contact Groupon. Can't extend the use of the Groupon or anything? No accommodation? Nope. That's crap service. They took my money and offered no help. I'll never go there with that crappy service. read more

Wasn't impressed with the lady that answered the phone to make appointments. Didn't seem interested and was not helping. Decided not to even try it out based on that phone conversation. read more

One of the worst experiences ever... my massage was for 1 hour but then ended 10 minutes prior to the end of 1 hour. When I asked lady upfront, her response "it's 50 min massage & 10 min consultation" wow Lastly, the massage therapist was AWFUL... I asked for a deep tissue & the gentleman end up giving me a basic massage that wasn't near what a deep tissue is all about it DONT RECOMMEND THIS PLACE AT ALL read more

I love Massage Luxe. When we moved here 15 yr I joined another masage place, then another.....then others. This is my third facility and there is NO comparison! Massage Luxe here (on 41 S in Sarasota) are the best from beginning to end. Quick check in, wonderful calming down room, and excellent therapists. Then, there is the cherry topping of the the clean, professionally laundered sheets! Overall a wonderful and relaxing experience. I now get a massage every week with my wonderful therapist who is always booked weeks ahead! Love you all ! Bonnie read more

Do not go here. I've had numerous issues but today was the last straw. Weeks ago I scheduled two 90 minute massages for me and a friend on a Saturday morning. Two weeks ago I received a message to reschedule the appointment. I called back to discover they only had one appointment for me, not for my friend, so I rescheduled my appointment for later in the day and once again scheduled an appointment for my friend at the same time. I called this past Tuesday to clarify the time due to the change and confirmed both appointments. Today we drove 45 minutes for our appointment to be told walking through the door that my friends appointment had to be rescheduled. The girl at the counter claimed to have tried calling me but apparently dialed the wrong number as I double checked my missed calls and voicemails and there was nothing from them. This girl expected my friend to just wait for me while I had a 90 minute massage... so I had to cancel mine. If this was the first issue I may have overlooked it. However, since becoming a member, I've had repeated customer service issues. When my membership was started it was in Ft Myers. I tried to transfer it to Sarasota but that could only be accomplished if I cancelled and restarted for a higher fee. So I had to leave it in Ft Myers. During Covid I accumulated 13 hours. I asked if I could pause my membership so I would stop accumulating, but was told I wouldn't be able to use my time if it was frozen unless I paid a $20 per month fee. To use hours I had already paid for! So I'm done. I'm not even going to use my time. I'm going to cut my losses and make sure every person I meet knows how terrible this experience has been. read more

Worst experience ever. This business is really messed up. They made so many mistakes from the first time. Unbelievable!

Massage Luxe does a fantastic job! All of the massage therapists I have used so far have been wonderful, very professional and knowledgable. The building is very clean and well cared for. I highly recommend you try them. read more

I LOVE this place! I have been to SO many massage places, this was the best one! They have early and late hours, so very convenient! I go to Stacey Marie, I have neck and back issues and she helps SO much. Always friendly, always relaxing. I even got a membership there! Highly recommend! read more

I joined approximately 4 months ago and decided to cancel. They seem to go through a lot of employees and the level of service varies. The last two facials I had were done by employees with long nails. They wore gloves but I could feel the nails during the service. There should be a grooming code and obviously there is not. The last massage I had was the worst I have ever had. read more

I've been to Massage Lux now three times. Every time I have gone I have had a great experience. Two times I was able to use a Groupon and had absolutely no issues. The third time I had a massage I decided to become a member. There customer service is always in point. Give them a try! read more

I purchased this Groupon for an hour massage. This place was great. The girls at the front desk were super nice. The massage I had with Alyssa was probably on of the best I have had. I would highly recommend this place. read more

I like this place because I can usually get a last minute appointment and they always have excellent therapists on staff. The part I don't like is after relaxing I get hassled to sign up for a membership. I tell them every time that I don't mind paying the nonmember prices but they still hassle me every time. And NOW they are charging to use the hydro table. I always come in early to get on it so the therapist doesn't have to work so hard to soften me up. It used to be free if you were getting a massage. read more

MassageLuXe is a happy getaway from the real world. The front desk staff always greet you with a smile. They offer complimentary water and hot tea in the lounge while you wait for your service provider. The massages and facials they offer are A M A Z I N G. The estheticans and therapists are very knowledgeable and communicate with you to accommodate your needs. The membership is very worth it. Everything is explained thoroughly. The best thing here is that there is NO CONTRACT!! So glad I've come across MassageLuXe. Get a facial after your massage!!!! We all deserve the pampering. read more

Wonderful place!! Love going here highly recommend to anyone looking for Massage or facial!

After a lot of arguing, they refunded my unused massages by mailing me a check. I certainly appreciate that, but it was the least they could do. The very, very least. They've since been calling my wife asking for me to remove my yelp review. That is not how reviews work. You need to treat people right the first time or at least after they complain a few times. It shouldn't take prolonged arguing and repeated public exposure to make you do the right thing. Especially if you claim to be offering people peace and wellness. You can't just expect the damage to disappear. I didn't get my time or stress back. I did remove my updated review about the bad treatment I received after they saw my initial review (below) and called me just to argue more without offering any corrective actions. I also added two pity stars because Luxe is a very nice facility, they have a fun water massage machine for member use, and the massage therapists seem to be very good. Tip those therapists well. Imagine the abuses they have to suffer under this management if this is how they treat paying members. Think about it - when I was denied my pre-paid massages it really just boiled down to the company blocking the funds from flowing out to one of the therapists. Those therapists are doing all the real work. They work very hard, often causing pain in their own bodies to help ours. The company already took the funds from me and wanted to hold onto those funds instead of happily paying them out to a therapist, which should be the core of their business model. Give the therapists a great place to work so they can in turn provide customers with a great experience. Simple, right? Luxe is right there on many fronts, they just need to put people over absurd, rigid policies and be a little nicer to customers. I know that isn't always easy. Customers can be a pain the rear, but perhaps a massage will help with that. I will let you know if they continue to harass my wife about my review. She is still a paying member, so hopefully they can find it in their hearts to treat her better. read more

Wonderful! I have been a member for 6 months now. I love the massages and facials. I feel so relaxed after my treatment. Very clean, professional day spa. read more

My experience with Massage Luxe has been generally good. Kevin is great. Very disappointed in the booking process. Called this morning to use several of my prepaid hours to use for me and 2 guests visiting. I explained that when I called that I wanted to apply my prepaid hours for all three of us and it took a long time to get them booked and at the completion of the booking I was informed that I could only use one and there would be a $20 corporate fee. This is poor customer service. I will use my hours and switch to another place. I have been a member since they opened and now they have lost a customer. read more

I booked a massage appointment with Julie. She asked me about my trouble spots and Honestly, I didn't realize I was that knitted up. She took the time to work them out. I do feel great, although I have a physical job and I have to get massages more often than not. I will be back read more

Front desk was awesome. Helped me decide exactly what I needed. I will be back.

This place is great! If you want a relaxing day definitely come here to get either a massage or a facial. They are super flexible with their appointments and have the best massage therapists/esthetician's in town! Staff is always quick and friendly in the front and they offer great memberships. read more

The experience was very professional and relaxing. I had Cortney as my massage therapist. She is available M, Th, St, and Sn. There is free complementary water in their lounge. The massage tables are comfortable and heated. Everyone there working was very pleasant and friendly. The whole place has a relaxing vibe and is very clean. The lotion they put on you during the massage is very soft, soothing, and smells great. When you are done, you feel very relaxed and knots are gone. I was awake the entire time, but I felt as if I had just woken up from a nap! The music is also very pleasant. This experience was just what I needed. read more

The staff is great and very welcoming! I received a facial from Amber and she was so sweet and knowledgeable. Ronnie gave me a deep tissue massage and I can't wait until my next appointment. I highly recommend this place! Very professional and clean! You won't be disappointed read more

I signed up for a 90 minutes massage every month for me and my husband, cost of $78.00 month per person. So on July 29th 2018 we went in to have a facial and a massage realized we had like 7 hours each of massages that had build up from not going in every month. So I cancelled my husband account that day and put my account on hold until we used up what we had. So September 22 2018 I went in with my Daughter to have a 1 hour massage which they said I could use on my massages on other people. So when I arrived I told them I want to cancel my account they said we will take care of it when you leave. So when I went to leave my husband had $200 credit on his account I wanted to use for my daughter they informed me he lost that $200 because he only had 60 days to use it from the day of cancellation. So we cancelled on July 29th 2018 that would mean we had until Sept 29th 2018 and today is Sept 21 2018. So when I called them back to inform them about the date then they told me it is 60 days from the contract date which they told me mine was the 16th of every month was my automatic draw date . Basically they have $500 of my money totally with both accounts. They informed me the owners name is Ranee so they said she will be in on Monday. This is somewhere you go to distress not to be stressed out. On top of it they wanted another $20 for my daughter using my account and also I put my account on hold on July 29th 2018 but they kept drawing money off my card on August 16th and Sept 16th. And all I get is they want more money tip money and $20 for my daughter massage. And all I got was a young girl with no understanding and telling me its my problem and call corporate and put a complete on line. She was just making me more worked up every-time she opened her month They do have good facial and massage people. read more