I come to this location regularly. The front desk is always very polite and professional. My partner and I have a membership with massageluxe. I have had deep tissue massages by about eight different therapist all but one therapist I would rate above average. I had a 60 minute deep tissue massage by Cassandra. She was excellent. Sometimes female massage therapists can't quite get deep enough on a deep tissue. Cassandra had no problems. I rebooked with her in two weeks. It was that good. I booked my partner at the same time slot with Jesse. I have had him before and he is very good. Overall, if you go REGULARLY, the membership is definitely worth it. If not, just grab their à la cart services. I continue to be satisfied by their membership program. It motivates me to keep booking and take good care of my body. read more

I don't normally leave reviews but I ran here to once again thank and rave about Ryan!! He was absolutely amazing and more ! I am not new to massages but he made me feel completely brand new and as if I were floating. HIGHLY recommend ! :) read more

I normally don't leave negative reviews, but my family's experience here was so unprofessional that I feel obligated to warn others. My sister's massage was given by a masseuse named Johnathon, who was rude throughout the service. That alone should never happen in a spa environment. To make matters worse, the front desk staff treated my mom poorly when it came time to pay. The payment and tipping process was strangely complicated, and instead of helping us understand, they were dismissive and completely unaccommodating. It felt like we were inconveniencing them just by asking basic questions. On top of everything, the massages were cut short -- something that, based on other Yelp and Google reviews, seems to be their consistent MO. Unfortunately, our experience aligned exactly with what others have already reported. Overall, this place lacks professionalism, courtesy, and transparency. We definitely won't be returning and recommend others look elsewhere for a respectful, relaxing experience. read more

Francisco who usually works at the Tampa location on Dale Mabry was superb. There wasn't an inch on my body that didn't feel pampered. (Appropriate Parts) He was so thorough and had the perfect amount of pressure. Kudos to him, wish he was in St Petersburg more often. It was an awesome bday gift. read more

I signed up for a monthly massage membership here through the Crunch Fitness promotion. The advertisement clearly showed $55 per month, but when I joined, the front desk rep insisted it was $65. I trusted what they told me and ended up paying the higher price for five months, only to later realize I was overpaying compared to what was advertised. On top of that, the massages themselves were supposed to be 60 minutes, but every session ended 10-15 minutes early. One masseuse even asked if I wanted a scalp massage when I said no, they just stopped the massage right there instead of finishing out the time. When I canceled, I was also hit with another surprise in the fine print (which was never mentioned at sign-up) it says you only have until a certain date to use any remaining credits. Between being overcharged, receiving shortened sessions, and the lack of transparency about credits, I feel like I did not get what I paid for. Overall, it was a bad experience and definitely not worth the money. read more

Massage luxe is clean inside, smells lovely and they offer a nice waiting room once you check in with water and tea available. I booked a deep tissue massage with JD, who was absolutely wonderful and I felt great after. I'm knocking a star off because I booked a 1 hour massage and it was really ~45 minute massage. He called me in on the hour and I was out of the room at :50. Don't market it as a 60 minute massage if 15 minutes of that is not actually part of the massage. I'm guessing this is how the spa does it, not on JD. I knocked another star off because the front desk was somewhat pushy about signing up for a membership which I knew I was not interested in after reading reviews of how difficult they are to cancel. She gave me a somewhat judgemental look after I said no thank you and continued to try to sell it to me. No thank you. I would come back as I got a good deal, however now know not to expect a full 60mins read more

The front desk staff was so amazing. I called to schedule and the person who answered the phone was Kaleigh, she was so kind and had a great phone demeanor ensuring my needs were met with the right therapist to support my needs. She was so knowledgeable and professional. When I arrived, the front desk was so well prepared for my arrival, it was such a smooth check-in process. I was quickly taken to the holding area with a warm welcome and offered the restroom and beverage. The facility was so clean and smelled so good! My wait time was so minimal before I was taken back for services. The checkout process could not have been better. They were so personable and efficient! The management was so wonderful to interact with as I was checking out! I was scheduled for a Facial with Alexis and she was amazing. She made me relaxed throughout the entire experience, was very communicative, and created a facial specifically meeting my needs/wants. She was very educational during the services and ensured I knew what was expected next. She is incredibly sweet! HIGHLY RECOMMEND!! read more

For anyone considering a membership, please note that to cancel you'll have to go to the location in person, and hope that the manager that can cancel memberships is in office. If they're not in when you go? You'll have to get their schedule and come in a different day as no one else is authorized to cancel. Masseuses and front desk staff were great, but I highly recommend looking elsewhere for massages to avoid the headache until either this policy is removed or FTC Click to Cancel is passed. I loathe scam policies thought up and enforced by those that don't deal with it on a day to day basis. read more

My actual massage was fantastic! I purchased 2 of their Groupon deals for One 60-Minute Standard Massage and One 15-Minute Hydro Luxe Massage for myself and someone else. My masseuse (I don't remember her name, unfortunately) was conversational, but not too much so I was able to really relax and enjoy my experience. She was great about checking in with me on whether the applied pressure was to my liking. She also made recommendations for ways I can soothe my muscles in between massages which I really appreciated. Upon entering Massage Luxe, we needed to complete final paperwork on the iPads they gave us and the person at the front desk asked whether we wanted to wait in the lobby or lounge area so we chose the lounge. However, the room already had a couple of people and their children in there making it nearly impossible to socially distance (not to mention children aren't supposed to be in the area behind the door in the very front from the lobby). Overall, the staff seemed a little disjointed, like they didn't communicate which customers were ready, or next in the queue to go back. It was a fine experience, I'd just appreciate stricter adherence to social distancing guidelines and a more uniform staff as to provide better customer service. read more

Below average massages and memberships that are designed to trap you. If you enjoy high pressure sales after a below average massage this is your place read more

Do not get a massage here unless you want to get scratched from the therapist. Yep, that's right scratched. My husband and I went in for a relaxation massage and he came out scratched from the therapist who massaged him. Tried reaching out after and sent pictures twice. No one will return a call so apparently they don't care about their customers. read more

I enjoyed a Swedish massage with Francesca which was really relaxing and therapeutic. They check you into the lobby and then take you back to a quite room to relax before your treatment. You also fill out all of your information on an iPad during this time. Normally you would have access to tea or water but due to covid that is not available. I would bring sanitizer to use after you complete entering the information on the iPad as it was not in the quote room to use When you are taken back to the massage room the space is like any other massage room. My room was in the very back near the bathroom or break room. I could hear doors opening and closing a lot and toilets flushing so I wish the music was louder or I had another room. The massage itself was really nice. I asked for light to medium pressure as I just wanted to relax. She focused on my back and neck like I asked but still did full body so I was able to enjoy the full experience. I would ask for Francesca if I returned again in the future. This was a groupon purchase that was supposed to come with a hydrobed massage as well for 15 minutes however I was not taken to this area after my massage and was just asked to check out. I was relaxed after my massage so I was not concerned but if this is something you are interested in or comes with your service make sure you mention up front. read more

Booked a massage a month out for my Birthday. I took a PTO day and planned my day around my appointment. I showed up and was told the massage therapist was a "no call, no show" and that they weren't able to contact me because "the phones were down." Note, they opened 2 hours prior to my scheduled appointment. They offered me a facial instead and then finally offered to rebook same day with an appointment in South Tampa but due to all the construction in the Tampa Bay area, I was not able to make the appointment on time and they used my gift card on file to pay for the service I was no able to receive. Not only did they waste my time and money twice in one day, but they took my money and would not refund me. Honestly, a shady business and company with rude staff. Clearly the employees feel the same way if they are no calling and no showing. read more

They would not allow my wife to keep time she had to cancel due to having to go to the hospital for her pregancy. She's been a member with massageluxe for years. Do not become a member it's a complete trap, my wife has to pay 20 dollars a month just to maintain all the time she has built up. read more

This is my favorite place to get massages! One of the things I love about this place is they usually have a special at least twice a year. Recently I took advantage of a massage and a facial for $99. Typically each service is that much so it was basically a bogo deal. Everyone here is so nice. Allison, the girl who did my facial was incredible, and I loved Lamar my masseuse. While I was there I signed up for a deal to get a massage or facial once a month, and for signing up I'm getting a free massage this month. Everyone deserves a little pampering! read more

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Great massage by Lidia... I was given a groupon as a gift. Of course I looked them up on Yelp before I went. After reading the negative reviews about being pressured to sign up for their membership I felt I was prepared for the sales pitch. Their facility is very clean and relaxing the staff is professional. They did try to sell me a membership as I was checking out. After telling them I was not interested they thanked me for coming and looked forward to seeing me again. read more

I found a Groupon and was nervous to try after reading these reviews but I'm so happy I did. I got Rhonda for a deep tissue and she was amazing, I didn't wake up from neck pain in the middle of the night! The woman that was checking out next to me was talking about how much she loved Lamar's massage as well. I even purchased a membership! read more

Absolutely horrible experience with this establishment. Came in for one massage and was talked into a membership. All good my fault for signing up for it. After moving I took the time to go into the branch to cancel said membership. I was told I could only cancel with a link that would be emailed to me. When I got around to looking at said email the link was expired. I cancelled the charges with my credit card company, and now get weekly text messages about payment not going through. Also have talked to the front desk multiple times, where they tried to convince me to keep the membership bc of my "credits" and when I said I didn't care was told I would be cancelled but still continue to get the charge attempts. Today I called and was told I'd have to file into the branch. I'm sorry isn't that what I did originally?? I understand corporations want to make it hard for people to cancel reoccurring memberships bc that's how they get rich, but there needs to be options for someone to cancel when they are attempting to. Thankfully my credit card company won't allow them to charge me money, but beware of corporate places. There's plenty of small business massage places read more

Bought my husband and I and 1 hour massages off Groupon for his birthday. Our experiences were totally different. I've never been massaged by a man before and he was great! My husband has never been massaged by a man before (I thought he had). Bad wife lol! I was taken to the room before my husband and he was finished before I was! His masseuse didn't ask him problem areas or speak to him at all during the massage! He left the room at the end, was not outside the door when he came out. Didn't offer water or anything, also not available to accept a tip personally. Needles to say bedside manner and customer service was less than desirable. This may be one bad apple, my experience wat great! read more

I can't say enough about this place, the massages and facials are amazing. Nehal is my favorite when it comes to facials. My skin feels soooo good when I go see her and I can always feel how much care and love she puts in the way she works on your skin. And You can't beat the price. Thanks MassageLuxe read more

My Husband brought me here for a massage because my back and legs were in severe pain... let me just say that he booked a massage for the both of us and when we got there the massage was only for one person. We traveled for one hour to get massages only to be disappointed... So usually I enjoy a massage with peace and quiet... BUT not this time... the person that provided my massage (Wendy) talked the ENTIRE time... showing me pictures of all her children, and grandchildren of her phone. She went on and on and on about all these conspiracy theories about Covid, the government, religion and her race... and let me not forget to say when I got there she kept telling me to take off my mask, over and over... she seemed really Rapey! (No Means, No) I literally felt like I was in the Twilight Zone! To make things worse, she really went deep into my arms and when I told her that it hurt, she told me "lemme fix you baby" let me just say it's been 2 days and my arms hurt sooooo BAD! They are not sore, they are actually in an immense amount of pain and I have bruises all over! This has been by far the worse experience I've ever had with Massage Luxe! I will never return my business to this location... even if they paid me!!! Lemme just say Wendy was very nice... and sounds like she got a good heart...but there's a time and place for everything and if someone is saying that the pressure is hurting, they should let up a lil bit and not insist on going deeper... I went in there with pain in my legs and back and came out with pain in my legs, back and arms. read more

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Such a frustrating experience. I signed up for a membership here. After about 6 months I canceled because the massages I had were BAD (I am talking pressing on my spin instead of my musicales bad). The facials I had were okay. They were relaxing but they weren't improving my skin at all. I canceled and was told I had 60 days to use my last package. About 30 days later I tried to book a facial to use up my last package and they told me I had 60 days from the last BILLING DATE. Which passed 6 days prior. So I'm now out almost $70. They offered for me to pay for another package at the intro rate of $55... like no thanks I'll just cut my losses. The girl I was speaking to happened to be a manager and said she would have the regional manager call me if she could do anything. I will post an update if she contacts me. read more

Very good pick !!! Nice modern up to date facility. Staff is friendly ... very prompt. Intro massage was good price (68 deep tissue) and included hydro massage read more

MassageLuXe - 15 min hydro massage is a nice touch after massage - Day Spas Near Me - St. Petersburg, Florida

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It's great to be able to go just you got a break and a little bit of me time and this is one of my preferred best things to do for me. They have some great masseuse at this location, and I can almost always got an appointment, sometimes even at the last minute. read more

We came here on three separate occasions and it has always been a hit or miss. The ambiance is nice and the staff was friendly but the experience overall was subpar. I enjoyed my massage with Heidi and she was firm. I felt refreshed afterwards and enjoyed it a lot so props to her! My wife and her mother did not enjoy theirs. They had James and another masseuse (female) but they both complained that the masseuse was not firm enough despite voicing multiple times how soft the massage was. To make matters worse, when I paid at the end for my mother in law, the massage was $48 and I asked to pay 15% in tip. The clerk charged me $13. She said she thought she heard me say 20%, which was completely untrue. Even so, 20% would be $10 and I paid closer to 27%. When I asked further, she said that the 15% tip is based on an average rate since they offer a variety of services and prices. The $13 tip was based off a rate of $85. It's true that at the end of the day it's only a few dollars, but I would like to be told the truth what I am being charged and have control over how much tip I paid. TL;DR, massage was subpar and be aware with how much you are charged in terms of tip. We won't be coming back again. read more

Would give this place 0 stars if possible. I was refused treatment today because I am a NURSE! In a global pandemic right now and I just worked 72 hours in 7 days. I work 13 hour shifts, I'm mentally and physically exhausted taking care of YOUR loved ones. I am absolutely disgusted. Educate yourself and next time don't discriminate against the most trusted profession 15 years in a row. read more

My fiancé and I booked a couples massage for this past weekend. We didn't like the fact that they put us in separate rooms. I was supposed to have Michael and my fiancé was supposed to have Lidia. We asked if we could switch and Lidia asked why. We felt this was inappropriate since the reasoning was very personal. The massages themselves were decent. read more

I went in with a splitting headache, rather desperate for relief. I get horrid migraines / cluster headaches that last for days on end. I get adujusted which helps greatly but if I can't be seen my head its just awful. Massage can help if I find the right person. I went in on a coupon for $38. I saw Cathy and she was amazing. She really listened and did what I needed. And she gave a full hour. I hate these places that give you 45 minutes or less because you have to take your clothes off. Seriously if I'm paying for an hour I want an hour. The other is bullshit. Then when leaving I didn't realize it is a place you sign up for every month. The girl kept "expalinging" the deal to me but seriously I said it three times "Can we go over this tomorrow?" I was not in any shape to comphrened or to make a decision like that. I was told no. After that it was going to cost me $110 a massage vs the going rate of $65. That is total bullshit. I do not know of one place that an hour massage is $110 an hour. $65 is the going rate. So I left. It's a shame because I would have wound up using Cathy one or twice a month but I'm not going to sign up and only be able to do it when they say I can etc...for the going rate or have to pay twice in order to have one massage. Then I was told the tip shoudl be $20 since they go of their going rate. I was like sorry I can't do that. That was a bit much. Total nonesensse. read more

Do not sign up for their monthly membership anything. I canceled my monthly membership in December 2018. Throughout 2019 I kept getting charged for freezing my account monthly. I came into the office again in the summer of 2019, believed I finally settled my issue with them after signing cancellation for at least second time. They charged me $5 a month for months and finally when I came back into town from being out of town for months, they were closed and agreed to cancel it for the third time. Guess what ? Saw a nice $5 charge again on my May 2020 statement. Almost two years, folks, and I keep getting charged. read more

This is a company that is designed to separate you from your money using bad massages as the lure. A few months ago I really needed a massage. I went in and in the process of arranging my massage they convinced me to sign up forvw monthly plan. I used it for a few months and if the 3 massages I got I really only felt that one was a good one. For this reason I decided to quit. I waited until my renewal date to do so. Each month, they moved the renewal date up by 1 day. I signed up on the 18th, a month later they billed me on the 18th but the following month it got posted on the 17th and because I was concerned they would do that again I froze my card on the 16th. Turns out it was a good thing I did do because they tried to bill me on the 16th. I called too try to cancel that day and was told is have to come in person to cancel. I was unable too come in on the 16th or 17th but on the 18th I came in person and asked to cancel. I was told my account was delinquent and I could not cancel until I paid for another month. I proved to them that they were mistaken and showed them the previous transaction dates but they did not accept reason. The only reason that we do not have a real problem is that I had the foresight to freeze my card before they could snatch another month from me. I would still never go there again or recommend them to anyone else. read more

This place is an absolute joke. I bought a package of 2 60-minute massages. The first one my masseuse (female) brought togo boxes of Chinese food into the room from next door and the odor filled the room. There was also some kind of weird Tom & Jerry soundtrack music playing the whole time which was very stressful. I thought this may be a fluke, so I used my second 60-minute session and to my surprise was actually worse than the first. This time I had a male, who proceeded to talk the entire time about his breakup with his girlfriend. He did not even touch my feet, arms, hands head or shoulders. It felt like he was just rubbing lotion on my back and using me as his therapist. He also was using my body to crack his knuckles on me. I couldn't get out of there fast enough. Extremely unprofessional and by far the worst 2 massage experiences I have ever had. Would absolutely never recommend it. read more

This Massage Luxe is well taken care of, clean, and the staff at the front desk are always polite and courteous. I have tried several massage therapists there and so far Nesee has been great. Her background working in physical therapy is evident in her massage skillset. She is knowledgeable on the human body, its movement and function, and how to best work with muscles, spasms, knots, and work around injuries. read more

I found this place on Groupon. It was an awesome deal $24 for a one hour massage and a 15 minute hydra lux dry water massage. I had an appointment with Heidi for the massage she was amazing. I highly, highly recommend her. She gets five stars. Then I went to the hydrolyxe dry water massage. It was amazing as well. I had never heard of this before and I absolutely loved it. After being massage for an hour and 15 minutes there was absolutely no stress in my body and I felt amazing. When I checked out I was asked if I wanted to book another appointment. I said I would call back I needed to check my calendar. Then came the sales pitch (I think she was a manager, not sure) As a nonmember a massage would be $100 but if I joined for $65 a month, blah, blah, blah... I stopped listening at this point. I was enjoying the feeling of being completely distressed and really was not in the mood to hear a sales pitch. This is the reason for the one star. If they had contacted me after I left it would've been different. But I do not appreciate getting a sales pitch right after a relaxing massage. It is not good customer service. And because of that I will not even entertain a monthly membership. But like I said, Heidi was amazing. Should you decide to go here ask for her. read more

My wife and I have been going to MassageLuxe at this location for about a year now. Out of the 20+ masseuses I've visited over the years I found two of the best here. I'll talk more about this later. First to address some negative reviews. I have never had an issue with their membership program. I pay $59/month and get one, 60-minute massage plus unlimited access to their HydroLuxe water massage table which is great if I need some relief between massages. Sometimes I wait 45 days and get a 90-minute massage or pay an extra $22. They also include a monthly facial in this membership which I do not take advantage of. Their membership is straight-forward and I have to believe some people aren't reading the fine print or telling the full truth when leaving these reviews. I cannot speak on previous reviewers behalfs, and I don't know the full scope of their situations, but Brie and the other woman at the front desk are some of the most pleasant professionals I've met. Second, MassageLuxe is a franchise. It's not fair to tie the owners of this franchise to some psycho in St. Louis. The owner is a very kind, soft-spoken woman who I respect and frankly admire for her entrepreneurial spirit and professionalism. I have been getting monthly massages for about three years now ever since my middle-upper back started getting tense. The two women that I get massages from are Heidi and Elena. As I mentioned earlier, these women give the best massages I've ever had. Heidi is one of the most passionate masseuses I've ever met. She specializes in lomilomi (Hawaiian) massages but is also great at deep tissue. Both my wife and I go through her on the regular and enjoy every minute of it. We have both talked about our experiences and concluded that she caters each massage specific to each client and their situation. My wife likes a softer Swedish-type massage and I prefer a deeper tissue. She does both very well. Elena is exceptional at deep tissue massages. Similar to Heidi, she does not have a set pattern she follows every time I visit her. Instead, she is able to work out knots by coming back to them periodically and massaging them from a variety of angles. I have come to her with some very large knots, typically around my scapula's, and she's the only masseuse who has been able to work them out in one 60-minute session. Overall my wife and I have had nothing but pleasant experiences at MassageLuxe St. Pete. It can be costly after tip, but it's very similar to what you would spend at any other place plus you get the luxury of using their HydroLuxe table. Additionally, if you take advantage of their 60-minute facial, the monthly membership is much cheaper than what you would spend elsewhere. If I recall, you can try them out before getting a membership so you know what to expect. I have not tried to cancel my membership, but I honestly cannot see their staff giving me a hard time based on prior experiences. This review is subject to change if I have a negative experience, but so far so good! read more

If I could give this place a -5* I would. Chelsea at the front desk was terrible. I will not be returning solely because I her and her terrible customer service. I booked a massage yesterday with a lovely front desk agent. Then today I arrived 15 mins early for my appointment. 5 other people that went in after me got walked back. My appointment was for 7pm. I went and told Chelsea I was a little frustrated and she didn't seem concerned or apologized at all. All she said was "I'm sorry you feel that way". What terrible customer service. Didn't even try to keep my business. She did go back to check on the massage therapist but by that time I was upset and wasn't in a relaxed mood to get a massage. I will never return to this place and will tell everyone I know to beware. read more

Immaculate facility, friendly front office staff, and prompt service. The massage itself wasn't really to my liking. But that's okay, it happens. I did fill out my form asking for a deep tissue massage and asked my masseuse mid-massage for more of a deep tissue but was given a relaxation massage all throughout. If I decide to come back again, I'll make sure to specifically ask for a masseuse who is good at deep tissue massages. On the other hand, my husband enjoyed his session and his masseuse really worked on a lot of his knots. Minus one star for both of our sessions being less than the hour it was supposed to be, by 10 and 15 minutes, respectively. Although my own experience wasn't the best, I still think that their $59/month membership is a sweet deal. $59 for 1 hour of massage and 1 hour of facial a month isn't bad at all! read more

Read more for masseuse recommendation! Make sure you go to their website to check for coupons! SERVICE: 4* Front desk is a hit or miss. Sometimes I'll get put on hold forever, and other times I'll call back and a receptionist will help me immediately. My very first visit, they lost the gift card number and kept calling me to find out if I had the card (no, I already gave it to the receptionist) or if I knew the card number (again, no). Fortunately, they didn't accuse me of not ever giving them a gift card, which I greatly appreciate it. QUALITY: 5* Massage Luxe is the first location I've ever gotten a massage at, and from what I've experienced so far, I think quality is pretty top notch. Each masseuse is unique so I recommend you book an appointment with each one to find your favorite! - Swedish Massage: Niesha - Deep Tissue Massage: Shaw, Devin, Jin, Anastasia, Lydia Niesha is so sweet and really cares about your needs. For those with anxiety, her voice is very soothing and she will talk you through what she's doing if you need to. Shaw gives full body massages while focusing on areas you request, making your experience feel complete. Devin specializes in physical therapy so if you're having certain muscle issues she's for you. Jin and Anastasia are pretty hard core with deep tissue, so if you need to get to the nitty-gritty of your muscles, they're for you! Lydia pin points any tight areas and will work through them until the knot is gone. VALUE: 3* I don't like how my wife wasn't grandfathered into the same special rate that my friend and I had; sure, I got a referral, but she still had to pay full price for her first time there. Later on, I find a coupon on their website that the GM could have easily applied, but obviously didn't. Too bad we enjoy the massages otherwise we both would have cancelled by now. CLEANLINESS: 5* The facility is immaculate from the front desk to the rooms to the bathroom! I can't speak any higher than that. read more

The massage was good, but the post-massage sales pitch was too much. When met with, "I'll pass," I was told- "just let me finish." The Groupon was another issue: I wanted to give a $20 tip. Should be simple- charge the credit card you wanted when I booked. For some reason, it kept coming out to difference amts...$58, then $52, then $38. I already paid for the Groupon... Last, but not least: they record every phone conversation when booking and ask for a credit card up front. Anyone else feel strange about having your voice recorded while giving over your credit card number? read more

First time here for a 60 minute massage and my therapist was AMAZING! Her name was Megan and she was so knowledgeable about problem areas, solutions, and techniques. Plus, her hands worked miracles! Requesting her every time now. read more

I had a monthly membership with MassageLuxe. I requested to cancel and they never informed me there were forms and never sent them, but stated I was good to go. The next two months, I was charged again, as it was never canceled. I called and was understanding of the error on their end, not making a big deal, and requested cancellation again, ready to use my credits. When I called to schedule and use up my final credits that I paid for, they let me know they were expired on exactly the day I called, and refused to accommodate; even though they never canceled when I requested initially, and I called on the exact last day I could still use my credits. I lost out on two massages and a facial's worth of credits due to their lack of attention. I do not recommend as they are extremely disorganized and reckless with accounts and are far from accommodating. read more