Service, quality, and vibe, is always amazing here. Everyone is so laid back and accommodating. They all really try to do their best to ensure you are receiving the service requested. I visited here 2 weeks in a row for a 90 minute massage each time. I played roulette and didn't choose a masseuse, I just booked with whomever was available at the time. Both times, I was not disappointed. The only thing I don't like is the membership. I feel like you get sucked into it and you never get out of it. Before you know it you have accumulated so many hours that's almost impossible to use. This of course isn't this locations problem, but I wish they make it easier to get out of the contract. read more

MassageLuXe - Massage Near Me - Virginia Beach, Virginia

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I got the Prenatal Massage by Stacy today and it was absolutely amazing. The place is very clean, everyone is friendly and it's so relaxing. Very fancy looking as well. read more

MassageLuXe - Massage Near Me - Virginia Beach, Virginia

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This was my first visit to this location and while the massage was adequate, I had a very unpleasant experience. When I mentioned I was allergic to Lavender, the very thin massage therapist talked about her food "insensitivities" and how unhappy her "inner fat girl" was because she was no longer able eat diary, wheat, etc.. I was shocked that a) she was talking about food sensitivities and b) I'm an an obese woman. At the end of the session outside the reception area, she asked me if I had any issues or concerns. Not to embarrass her, I very softly and gently pointed out that her comments about her "inner fat girl" were offensive. She immediately dismissed me saying "agree to disagree" and she was asking about her body work. When I tried to explain this was fat shaming and that for some large women it takes a lot of courage to have body work, she got loud, went into the reception area and stated she never wants to work with me again. Despite my initial intention to keep this to myself, I then felt obligated to explain what happened because the young woman clearly doesn't understand how comments like "inner fat girl" are offensive. What started out as private feedback to support this young woman to develop sensitivity to what it is like to be an obese woman (which in my case happens to be because of autoimmune issues -- not from eating diary, wheat or sugar, or any refined carbohydrates, which I also do. It eat), it turned into drama. I will not be returning to this location. I hope management can get through to this young woman the damaging impact of her comments but I also hope she doesn't lose her job for the sake of her two year old at home, which is why I tried to give her the feedback privately. read more

This place is such a scam!!!!!They will automatically put you in a membership and will tell you after you come up 2 months behind and then try to get you to pay up!! STAY AWAY. read more

I actually started my membership in Florida, but was super excited to find this location when I move here 5 years ago. I tried another location, but this location has some really great therapists. I don't want to give away my fave therapists because then I might not be able to get booked with them (lol). Swedish, firm or deep tissue massages are available. They also have add-ons like aromatherapy and foot scrubs. They also do giveaway drawings throughout the year or gift certificate specials. Front staff is great. Sometime there are long waits on the phone, but the massages are worth it. If you are looking for a new place for massage, try MassageLuxe (any of their locations really). Ask for a gift certificate from friends or family, that way you can try it out. Then you can decide if you want to sign up for a membership. They also have facial treatments and waxing services too. read more

Be careful! I have been a member for over 7 years and actually enjoy the membership; however, I am a member of the Massage Luxe on Princess Anne Road in Va. Beach, VA but have been going to another Massage Luxe in the area because I like the the therapist. I received an email offering me that if I come back to the place where I am a member they will give me a free aromatherapy with my massage. I made an appointment and they still billed me for the aromatherapy. Be careful. read more

I've been a member of Massage Luxe for about 2 years. I've been satisfied with the overall service. There have been some good therapist and some ok therapist. I reccommend thay you try different therapist to find one who works best for you. They are good with scheduling appointments when you need them. If you tend to stick with the same therapist, you might have a little trouble booking an appointment. One thing I've noticed is that the therapist don't spend a lot of time on your feet. The inside of the spa is decorated nicely. The waiting area, massage rooms, and bathrooms are very clean. The lighting and color theme are very relaxing. read more

Unfortunately this place is a total scam. Save your money! This place try's to suck you in with a membership but then You can't even book an appointment!! I paid for three massages and I've only gotten one. I had a family emergency come up the day one of my appointments were scheduled and I had called in and the woman I spoke (Marquita) said she would cancel my appointment, apparently they never cancelled it and I was charged for a service I never even used. I then reached out to the "manager" Madison who is anything but helpful. She basically said sorry you had a family emergency but we won't be able to reschedule your services??? She was extremely rude and very unprofessional and I'm truly shocked that she has any kind of management position there. It's really unfortunate that all they want to do is take your money and not even provide services. I just wish they would refund me for the service I cancelled!!! I would never recommend this place to anyone, I will be going somewhere local and owned privately instead. read more

It's hot out. Be sure to grab a water before leaving. this location has Great staff that are always courteous. I've just started coming to this location while the equipment at the MassageLuxe near me is fixed. The facilities are modern and cozy with dim lighting and spa music playing ever so lightly. The lounge offers a cozy couch and chairs, art, reading material, a fridge with chilled bottles of water and all you need to prepare a hot cup of green tea (in ceramic mugs). The HydroLuxe is AhhhhMazing and highly recommended as a quick way to relax. Dim the lights, lie back and let go. read more

I went here because I have a few gift cards to use. First impression not great since I walked in with no one at the front desk for over 5 minutes. Another customer waited too but ended up leaving. Turns out she was cleaning the bathroom and stocking toilet paper. OK. My massage therapist was great and very sweet. She was easy to talk to and worked me out really well. So in that aspect it was great and she was great. The thing I do not like is they mark up the hourly massage rate so high to try to force you into a monthly membership that on included 1 massage... and a facial which I don't need. $100 an hour without the membership for a massage is frigging crazy! I have one more gift card I will go use and that will be it. read more

Massage-wise this place is average. I had a membership for an hour and a half and paid $78.88. I feel like with all chains or popular massage places is that they skimp you on time! In fine print they say that each appointment has a built in 10 minute consultation automatically. And on top of that, I've had MTs still skimp me even more on time. The consultation is "what's bothering you today?" If you see the same therapist over and over, it becomes redundant and not time efficient. I've gotten massages, facials, and hot stone massages. All services were fine with no hiccups. I enjoyed my time here as a member, but I'd rather pay a little more for better quality. Also, $80 for a 1.25 hour massage isn't all that cheap, so I didn't feel like I was saving. read more

I had all intentions of going in to use my credits on my account and cancel my membership since my last few massages at another location had been pretty terrible and I honestly didn't even realize I could go to any location. Well this location is closer to my new house so I decided to use tHe last of my credits up here and I'm glad I did. Making my appt was even a better experience than normal as she was very thorough to ask if I had a preference of who did what and what kind of massage and facial I wanted - should be pretty standard I'd think but it wasn't always. I had Leann for my massage and she was amazing - I actually feel like i got a massage and she definitely worked some areas the best she could since I only did an hour (should have known to do longer work how bad I knew I was - my fault for sure). I had Beth for my facial and literally my only complaint about her Is that we realLy didn't do a consultation like I'm used to, however I did already specify what kind of facial I wanted on the phone so I can see why she wouldn't have done the consultation. The facial was amazing though and seemed very thorough - she explained each step and what each product did. Needless to say, I was very satisfied and have decided to keep my membership for a while longer thanks to my experience with this location. read more

***SCAM ALERT*** I went in for approximately three visits. They will slap your credit card with a recurrent charge. Do not fall for this: check out similar claims via Google. I read the paperwork carefully and DID NOT agree to a monthly membership. I will update with relevant posts concerning my struggle to reclaim my funds. Let the war begin. Nothing burns me more than this kind of practice. It should concern you too, if you're considering becoming a customer. NEVER AGAIN. ***SCAM ALERT*** read more

I've been a customer at Massage Luxe for two years now. They offer massages, facials, and waxing services. Pros: The building always smells amazing. The staff is friendly and the therapists are really good at listening to what you want. I usually go for a deep tissue massage and eyebrow waxing. I've never actually received a massage anywhere else, so I can't say if they are the best, but I don't think I was ever disappointed. The rooms are super clean, modern, and dark, which is perfect for relaxation. They offer complimentary tea and water bottles. Cons: I wouldn't suggest the hyrdoluxe massage because it really just feels like you're on a water bed with balls moving around inside of it. Not worth my time again. Also, be careful if you're considering signing up for a membership. A receptionist offered a membership and discount on that same day and told me I could cancel at anytime. I tried to cancel after finishing one month, but I was told I that I am allowed to cancel after TWO months. The receptionist did NOT tell me that. read more

I walked on off the street to get some information regarding the other types of services that they offered. I was helped by a wonderful person at the front desk who was able to fit me in immediately for the type of massage that I desired. She was very knowledgeable and helpful. They send you back to a nice lounge area where they offer you water while waiting. Christyn was my masseuse and she was OUTSTANDING!!!! She asked what my issues were and she treated them as such. When I was done, I felt completely in a state of relaxation which is what I wanted. The only reason I didn't give 5 stars was because she is not really very personable but other than that she is extremely professional and takes her job seriously. I will drink rely ask for her each time I go. read more

I have come to the realization that I'm no longer the young buck that I used to be. The aches and pains of middle age are mounting. I mean, have you ever hurt yourself just by reaching for something? All who have raise your hands...ah, yes...just as I thought. All the people in my age bracket and beyond. Thanks for playing. Anyway, I joined up as a member here a few months back. If you become a member your first massage is free and you then pay about $60 per month for a one hour massage. Deep tissue or Swedish. You can buy more at a discounted rate (if I remember the brochure correctly). I don't think the cost is unreasonable at all, especially when you get a really good therapist who knows what she is doing. You can always tell within the first five minutes. My last deep tissue massage was with LeAnn and she worked some techinques on me that I had never experienced before. I have no idea what she did but I felt like a million bucks afterwards and for the next couple of days. She did a fantastic job. And remember to tip your therapist. They earn it. read more

Got a free massage as a present and what a good present it was! I have been long overdue for a massage and I was able to squeeze in an appointment on a last minute day off from work. I got to the place and was escorted to the waiting area where I was provided the option of either tea or water. Next, I met my massage therapist who introduced herself and how everything works. I got to pick my scented massage oil from a selection of 4 options. She asked me what areas I wanted to be worked on and told me to just let her know if she had to adjust the pressure. She did a great job and worked extra on my neck/shoulder area since it was especially tense. After the session, I got to try the HydroLuxe machine. You pretty much lay on a water bed and there's a machine inside that has jets to massage you some more. You can opt to do this before or after the "real" massage. Everyone was very professional here and I was very tempted to get the month to month deal they offer. It's a steal if you get it when you use the groupon! read more

I went in for a massage yesterday and had a negative interaction with the front desk staff which left me pretty ticked so I walked out without getting my massage. I will spare all of the negative details to say that I was contacted by Tyler today who made everything right. He listened and handled my issue. He gave me his number in case I need to speak with him in the future. He did his job well and retained me as a customer. I am very pleased with the outcome. read more

Though out of town, and on my first visit, I signed up for a membership! Awesome owner! My masseuse de-la-jour was, and I believe will always be, a beautiful human being. read more

***STOP AND READ BEFORE YOU ARE TALKED INTO A MEMBERSHIP!! THEIR "NO-CONTRACT" CLAIM IS NOT 100% ACCURATE!!*** I originally received a gift card as a birthday present which covered the cost of a facial, massage, and membership. I was told there was no contract and that the monthly fees charged to my credit card would cover 2 hours (1 facial, 1 massage) each month. I thought it was a great deal as there were no cancellation fees and the hours would accrue each month and could be used whenever I wanted. After the initial visit, I never returned and called to cancel my membership only to be told that I would have the option to a). use my 6 hours within 30 days or lose them b). pay a reduced rate to keep my hours or c). continue to pay $88/month. Ultimately, I chose to cancel and have spent the last 30 days trying to find time to squeeze in 6 hours. I tried calling several times and was finally redirected to a online request form. I scheduled my remaining 6 hours only to be told that the times I selected were unavailable. Between work, kids, and working all the way in Norfolk (trying to make it to the Chesapeake location by 5 pm on a Friday) is a hassle. Now I am losing out on hours that I have PAID FOR, based on a contract that doesn't exist, a policy that wasn't explained, and poor scheduling practices. I should at LEAST be refunded for the hours they could not accommodate! read more

Now that I'm leaving the area, I've decided I'm going to write this review. I had a membership here for about 5 years now. 3 of those years I had my account suspendeD but they still drafted $5 every month. Ended up having about 4.5 hours of facial or massage time. Last time I used my account was last August and that was 3.5 hours of time I used. yesterday i went last minute to fully cancel my account and they asked me if I wanted to go ahead and use my hours. I ended up getting a massage from Dean within 5 minutes of arriving. Let me tell you! He was amazing. By far the best massage I've received there. I was comfortable, he was polite and personable, AND he didn't talk much-thank god because there are times when I just want to relax and my therapist won't stop talking! Anyway, I got a deep tissue massage and you know when therapists really dig in there and you feel like you have to get another massage because you're so damn sore from it? Well, that's exactly what Dean DID NOT do. He worked on those troublesome areas and the pressure was perfect. Not once did I wince or have to tell him that it was too much. I truly felt better after he was done. I know a lot of people out there have their preferences when it comes to what gender your therapist is but if you're not opposed to having a male therapist, I definitely recommend you seeing Dean! read more

Do not waste your money... The membership is a total rip off... If you try to cancel they'll keep whatever months have not been used. They will offer you a freeze for five dollars a month until you are ready to decide if you want to cancel or not but then charge you another month to unfreeze it, just to use whatever Balance you have accumulated... It actually makes no sense at all. I do not recommend this place. read more

This might be standard protocol, but I didn't realize the "1-hour massage" is actually only "45 min hands on time." The other 15 minutes apparently is to allow you to dress and receive a consultation. read more

Nothing luxe about this massage! I asked for a deep tissue and was told to get the firm massage instead. I might as well have saved my money and just lightly rubbed oil all over myself at home! Left feeling just as tight in the shoulders as when I arrived. The room was freezing and I had goosebumps all over me for the 45 minute massage. The music was too loud and I couldn't even catch a (mommy) nap, like I usually can when getting massaged. I will not be back! read more

Manager would not return my calls Or refund my money. Ending up having a staph infection on my face. Saw several doctors and was a very severe infection as it was on my face and close to my brain. Focused on healing instead of filing a lawsuit. Resulted in a large scar and I am missing part of my eyebrow now. Never again. read more

I HATE high pressured sales tactics. These guys create a sense of urgency to buy their monthly membership after you get your first massage and ask that you make up your mind right away because "the special" is only available for a limited time (before you walk out the door). After refusing by telling them it wasn't in my "budget", they continued to pressure me. After going back and forth for a good 10 minutes, they told me I could call before they close to sign up for the deal after thinking about it for the next few hours (but only for that day of course). From my understanding, you can sign up for their monthly membership at anytime, but if you do it after your first massage, you get the first one and second one free. If you get frequent massages, perhaps this is a great deal for you, however, on the last occasion I visited, I wasn't impressed with the massage, although I loved the masseuse's personality and the rooms were very calming as well as private. I felt as though the massage was rushed unfortunately. Although I paid for an hour, my massage was cut short 15 minutes and she didn't exactly work on the areas I had specifically requested the entire time. Half the time was spent in facilitated stretching. I paid for a massage, not facilitated yoga. I left with the knots I came in with then had to deal with the high pressure sales from the front desk. Glad I got the special first timer rate because I would have been upset had I paid more. There are many other massage studios in the HR. With that being said, I won't be back to this one. As a tip, if you're going to take advantage of the first timer rate, plan to go at least 20 minutes early to fill out paperwork and be prepared to deal with high pressure sales. read more

This was my first time coming to this location but have had many massages in the past. This place has a lot of potential with their nice ambiance and all. But they fell short on personal attention. And the massage I received was adequate, but not worth $78. The best massage I've gotten in a while was at the school of massage. And the price there was much better too at $40. Next time I know where to go. read more

I agree...I think that the supposedly 1-hour massage is actually only 45 minutes. Not only that, but I truly believe that they were trying to pull a fast one on me. The employee that gave me my massage, Whitney, actually told me that she hadn't finished and that I would have to go back!!! I've had many massages and I've never been told before that I needed to go back. So, after I was finished and went to check out, the Staff Employee was EXTREMELY PUSHY in trying to sell me more massages, so I just left and haven't looked back!!! I know that they expected more of a tip...but I only gave them $5. Elizabeth read more

I ended Up receiving a call from the manager the next day. She was extremely kind, understanding, and apologetic. She allowed me to receive the services i originally paid for, but did not receive. Their availibility is excellent. read more

I enjoy the service, but have a hard time using all of my hours. But They will let you freeze your account for $5 per month. The massage therapists are professional and provide a great service. I've also had good facials. All in all... very relaxing and the staff is friendly. read more

I loved it! From seeing their commercial for a $38 hour massage, while getting a Mani and pedi I knew I had to come here. The location is convenient. Parking is kind of crowded since it's right next to Harris Teeter grocery store but then again I went to get my massage on christmas eve, yes my christmas gift to myself lol. I arrived 10 minutes early to fill out the initial paperwork and went into a peaceful room to do so. Later I was called by my masseuse who took me to an even more peaceful room and told me more about my aromatherapy massage (just an extra $10). My aromatherapy massage was AHMAZING. First time for the aromatherapy massage and a first time at Massage Luxe. To end my experience off in an awesome note I now have a membership to Massage Luxe and received this service for free since I am now a member. The receptionists were also very kind and friendly! I can't wait until they open some stores in Georgia! Sorry I didn't give y'all my masseuse name, I just don't want y'all to take her from me and plus you should decide for yourself who fits you best right? read more

Went back because my husband bought me a massage for my birthday as well. The therapist was good, not great, but got some of the kinks out. The table is the best part of this salon. I am keeping the 3 stars, because I was not wowed on this experience and the last time was really not good. read more

I've gotten 3 massages here and one facial. I don't know if i would recommend this place to a friend, it's a little pricey...and i don't see why they have a "membership" the massages are average price..so the membership does not make any sense. The three massages i got were great, and so was the facial. I personally would rather go somewhere where i don't have to get persuaded into a membership that automatically takes money out of my account monthly. i really would like to give it 3.5 stars. read more

Great place, I have had a massage and a facial done here the staff was very friendly. My facial was great Erica did a very good job and was super nice. I will be going back again. read more

Service was rushed! Not relaxing due to noise, (talking), from another room!! Will not be back !

Beverley is amazing! So sad I will be moving to CA and losing her as an aesthetician.

Amazing. I just had the best massage of my life. Go now and get Nick. He was seriously life changing. Wow.

I LOVE this place. They have a very beautiful and calming atmosphere. The prices are reasonable and I have not had one bad masseuse. Everyone is polite and professional and the whole place is extremely clean. read more

The front desk was greeting as soon as my boyfriend and I walked in the door. And they didn't have us waiting for more than a few minutes and the massage therapists were wonderful read more

I've had two scheduling conflicts with this company in the matter of one month, and it's left me very annoyed as I have worked around the scheduled appointments and driven to the location only to find out they were cancelled. Also, I have noticed that the therapist cut at least 15 minutes off of your appointment by starting 5-10 minutes late and finishing at least ten minutes before the end time to allow you to dress. When you are paying four an hour massage, losing 15 minutes matters. read more