This company has the best costumer service I have ever experienced. On the initial visit, a nice…read moregentleman gave us a quote and said it would be $300 for them to bomb our kitchen for cockroaches, the process should take about 60-90 minutes. Then the service day came and they said they were out of a product and were only here for 20 minutes. I complained and was contacted by the regional manager Billy, who was very understanding and friendly. We ended up getting the service for free, but also promised they would come for as many times as it took to get rid of the roaches. We have gotten alot more than $300 worth of service. I will absolutely use this company again and recommend to family and friends.

Let me tell you; this is the worst company I have ever worked with. A year ago, when we bought our…read morehouse, it came with a termite agreement that the builder paid for the first year. Shortly after moving in, the rep emailed to see if I wanted in-home pest management too. I responded and asked if she would call me the next day so we could talk about it; she said to me, " No, you call me." I don't know how hard it would have been for her to make a note to call me for a new service - that is, after all, her job. After that, I knew I wasn't going to renew. So I went with another company now that the year is up and I called to have them come to take their bate stations - over two weeks ago. They were to call and set up an appointment with me to do this. Well, James sent me a text this morning at 8:33 and showed up at 8:38 asking for the bag of stations removed by the new company. He's ticked off that I did not see his message, and while on the phone, says, "Next time, shut your fu***** alarm off before opening the door." And proceeds to tell the person he's talking to that I seemed like he was bothering me, but I never gave that impression. Then smiles when I come around, after talking crap behind my back, saying, "Thank you, sir." But he talked crap while I was away getting the bag; I guess he didn't notice the doorbell. I would have left it on the porch if he had called, but I wasn't going to have it sitting there for two weeks for them to get their stuff together. This is why I switched; nearly every person in their company is this way. Listen, pay your money to a company that will actually respect you and your time - seriously

Marvin installed Zoysia (from Alabama) not sure the type of Zoysia but from week 2 it started…read moreshowing fungacide. Two other companies have indicated that it was most likely in the sod prior to install. Sure wish they wouldhave informed me prior. Good install but just not professionally informative.

Amazing service, work, and quality!!! Marvin the owner came out when he said he would, sent over a…read morequote in a timely manner and knocked the job out of the park!!! He is my guy from here on out!!! 10 stars!

Had a great experience working with Arrow for a termite inspection and installation. Got a…read morecompetitive quote and was able to sign up for new install all online without having to leave my desk. They were really friendly over the phone and the local inspector did a great job working with me on the quote. I switched from Inspect All and called around with several competitors but seemed like Arrow was only one that was responsive and followed up with me. I'd recommend them for a competitive quote on your termite bond.

Solid service…read more Technicians are always friendly. Home office answers the phone. -that doesn't always happen other places. My house is big free and has less spiders. I'd hire them again, if I was shopping around.

Been using them for 20 years and have had wonderful service. They are always responsive and do a…read moregreat job. I've never considered changing.

Charge service they didn't do was home all day didn't see anyone or they didn't leave card saying…read morethey did it.

On 11/17/18 they came to my home and were supposed to do a trim on 2 trees but what I ended up with…read morewas 3/4 of one tree done well and then they cut down one tree entirely. The crew did a good job of cleaning up and cutting what they could from the cherry picker. Believe they had 6 people cleaning, 1 in bucket, and one supervising. The issues I have is not only did they remove a tree, but it's now 11/29/18 and i have heard no mention of how they are going to fix my problem. Just said they will get back and no return calls. This was my home they impacted and devalued and they just went ghost. I will say that people need not worry too much because in 15 years I was the only person who had got his tree cut down on accident. (Such a great thing to hear after you destroy my property). They also informed me that he would get my stump ground for free. (What a deal!!!) The whole thing seemed like a joke to everyone there. I was angry and truly just wanted everyone off my property the moment the tree got cut. I was quoted 800 for both trees to be trimmed which is 400 a hour and i will end up paying more than that for the tree I will need to replace the one they cut down. Outside the guy who cut my tree the crew was good at clean up and the half hack job on the remaining tree was because he couldn't get to it due to bucket reach and honestly I wanted them out of my yard. I would recommend them for tree removal not trimming only because they trimmed one all the way to the grass..

Marietta Tree Service is the one to call if you have a tree close to the house or in my case a…read moreswimming pool. I had a tall pine tree that was being attacked by ants. The tree was about to fall over. I knew it was going to cost a lot to have it removed but I was more concerned about the pool and house being hit by a falling tree. They did come out the day I called them and put together an estimate. At this time they are truly very busy. They did put me at the top of the list and came out the next week and removed the tree. Unbelievable how they used hoists to hold the tree up while they cut it down. They were at the end of their shift so after they laid the remainder of tree on the ground they came back the next day and cleaned it all up. The crew was highly personable and friendly. All GA boys. They really know their stuff, I would highly recommend them. I have several trees that will probably need removing and definitely call them to do the work.

Great customer service. Very responsive and great value. I shopped around a lot before stumbling up…read morethem. I wish I had found them first because their prices are better than big companies and they're local! They came out in a. Few days for our first run through. When 2 weeks later I notice a few pests, they were happy to come back to do a second run through to make sure. Love the customer service!

Easiest 5 stars ever! I was referred to Donnie through another highly rated pest control company…read morethat I cannot remember. Donnie is by far the most thorough of any pest control expert we have ever used. While others just come by and spray the outside and inside (something most people can do with a container of Ortho home defense), he uses different products in different locations and places monitors all around the house from basement to attic. He didn't go wild spraying every inch of our indoor area, which is important if you have kids and/or pets, but focuses on key entry points and hiding places. He is accessible, punctual, and professional in demeanor. I cannot recommend him enough.

I initially called Bug Off for a Grey Squirrel problem. Alex was great at responding and gave us a…read morefair quote. The work was done on time. The problem is after the work was done the flashing that is suppose to be on the roof to keep the critters out is not staying in place and I called over a month ago and left a message for someone to come put it back in place and no response. Today a large piece is on the ground so I've called again and no one is answering the phone so after the work is done there is no follow up or returning your phone calls. Both calls were during the day and during work hours. I'll do it myself but I let a friend borrow my ladder so it might be a while.. I thought that's why I paid them $1700.

If I could give less than 1 star I would. This company shouldn't even be entitled to the star…read morerating scale. (Let's come up with a new rating system for crappy businesses and instead of stars, we use piles of...) Last year towards the end of the season (2020) one of the young techs accidentally backed his truck over our landscaping. I called the company to ask if they would fix it. The manager, Brian Walker immediately denied culpability saying that they don't damage property. Fair enough claim, maybe they hire perfect superhumans who never-ever make mistakes--oh wait that is a Netflix series. I told him I could take a picture, he provided his email. I sent the picture of 3-4 inch deep tire marks and the smashed plants. I thought, he then had undeniable proof, but he adamantly said it wasn't his tech. I told him I have video. I sent him the video. Begrudgingly his company took responsibility and I wanted them to fix their mistake, Brian first said give it a week, and it should grow back. In a week, the plants looked even worse. (Stick to killing bugs or start a business where you are good at killing flora; you are no Green-Thumb!) I called back he said they could offer 1 free treatment ($45 value). I said no. (I have 1 month of no mosquitos, but every time I go up and down my driveway, with never once running over my plants, I might add; I will see the tire marks and dead plants). That was unacceptable. Eventually they sent out a friendly tech and Mr. Walker was supposed to come out as well, but "something came up," (something more important than an apology?) Upon rectifying the damaged plants, I was then informed by Mr. Walker that I was no longer welcome as a customer. So I wrote a similar review as above. No later than 4 days later I get a phone call from the assistant for the owner of Bug-off, Don Edwards, and he wanted to speak with me. I spoke with Don and he seemed to side with me and verbally agreed that Mr. Walker was in the wrong for terminating our business relationship. Don said he would take me back the next season (2021), that is if I removed the negative review. And so I did. He gave me his word. I understand its hard for small business owners to attract customers and for a customer service manager to take steps to reduce the customer base out of spite, is pure ignorance. Fast forward to Spring 2021. I thought I would give Bug-Off another chance, save me the time from shopping around for a commoditized service, and Don seemed like a nice guy last year, we parted amicably. I called the number above to initiate service, and something was odd. Instead of the customer service rep saying when they'd be out, she said her system was down and could not get me a quote (??), and she would have to check with her manager on pricing. (Since when do you need a manager to give a price quote for spraying mosquito mist? Why would I be getting a "new" quote anyways?) I brushed off the response, but don't patronize me, its customers like me that help pay your salary. So, I get a call back from Bug-Off, and I missed the call. I check my messages and the customer service rep told me they are refusing me service for Mosquito treatment. I wasn't surprised. Clearly, I wasn't a great client, after all I paid on time and I complained 1 time about his employee killing my plants and asked them to fix it. They are out less than $100. Don Edwards can't be spending an additional $80 on customers, every time his employees screw up, or else he'd be out of business. Being in business for 17 years, he probably knows a few things about running a "great" company, and that is to do what is in the best interest of himself. (Ironically, any other successful business from retail to tech unicorns ALL put the customers first). What is surprising, is that Don reneged on his word. As a small business owner, he doesn't have the marketing budget to compete with household names like Terminix or Orkin (which has competitive prices) or Massey, which advertises on the Radio, or Northwest or Arrow that have billboards all around town. All Don has is his word and "great" service - and he has failed miserably on both. Customers be ware. I can't imagine this is an isolated incident, so don't say I didn't warn you that: if Bug-Off screws up and ticks you off, you will have a similar fate and be mistreated-its their company culture. Alternatively, try bundling your pest control services to include mosquito treatment, you will get a discount. If you are in the market for just Mosquito misting or abatement, I will save you the Googling: Mosquito Joe, Mosquito Squad, MosquitoNix. I trust you will make the right choice and take your business elsewhere.

Great company! Fair pricing, quick work, and clean up done to my satisfaction. Love my new roof! We…read morewere always able to reach Eric with any questions. Call them! 5 star plus company!

It was a good experience with the team. They came out and did a great job. They did everything in…read moreone day, complete roof install. I'm very impressed. I definitely recommend this team