Upon the recommendation from Kia Motors, to have my spark plugs and fuel injectors replaced with…read moreOEM parts in my 2006 Kia Sedona LX Van with a 3.8 engine - which I purchased. I drove my well-running 2006 Kia Sedona LX Van to Don's Auto Repair for the simple tasks of spark plug and fuel injector replacements. When I came back the next day to pickup the Van, the Van was not running well at all and the check engine light was on revealing several error codes. Don's auto repair did not know what to do next or how to fix the error codes so I took my mis-firing, chugging and jerking - Kia van home in Burley. They did not offer to refund any part of the money - that was in excess of $500. Now, I am having my Kia Van towed (excess of $300) to Twin Falls to the Hyundai Dealer to fix the errors which will be in the neighborhood south of $1,500 - $2,000. Maybe when Don was there working, my Van would have been fixed right and if not, a refund would have been offered. UGG!!! The best words that comes to my mind on this business - from the Latin words, "CAVEAT EMPTOR" - let the buyer beware! I do not recommend this business for auto repairs or at least on Kia and/or Hyundai Vans.

We had just headded out vacation driving from Salt Lake City to the Oregon coast. We'd had problem…read morewith a sensor we thought had been fixed before we left but the problem started up again just outside Burley. I searched online and found Don's. I called and thankfully they said they would see if they could help. We arrived and just as mechanic Robbie had some time and was able to help immediatley! Don directed us to a nearby park to wait since we had our dogs with us. He even offered to drive us someplace in his truck! Robbie tried several fixes and tests and was not sure if the problem was fixed but had done what he could and we decided to move on. I don't know if the sensor just needed some adjusting or what Robbie did but the probem never reoccured! We're so grateful for Don and Robbie taking time to help us at a moments notice and for their friendliness and hospitality. They could have easily said we'd just have to wait until they could get to it but they worked us right in and we got on our way without too much delay and our dogs had a great time at the park!

When my dogs and I found myself with a bad transmission in my RV 2500 miles from home over a…read moreholiday weekend Rick never hesitated to come to my aid. From the first phone call I knew I had called the right place. Rick opened up his shop on his day off and delivered me the unfortunate news that the transmission would need to be replaced. He offered to let me camp at his shop for the night and even ran me an extension cord so I had power. The next morning, Rick gathered the estimates and helped me check into a near by RV park. For the next week, Rick gave me frequent updates on the shipment of the transmission while I enjoyed the stunning Burley/Heyburn area. Once delivered it took Rick less than a day to install the transmission and I was back on the road later that day and was able to get home to NY on schedule. Rick and his workers are a blessing.

This is the transmission shop you need. Honest, extremely helpful, professional and excellent…read morecustomer service. The owner Ric went out of his way to support or needs. He came through when we needed him the most. We needed a new Honda transmission when it broke down in 105 degree weather on our trip from Denver to Boise. He walked us through every step of the way and gave recommendations for our transmission needs. We are forever grateful. Thank you.

I am a new customer to Claunch's. Dennis was nice to deal with and his communication was on point…read more I spent approx $1,000.00 having a few things done on my pickup and my wife's car. About a week later we reviewed a hand written thank you card in the mail from Claunch's. Who does that anymore? I quoted all the local shops before I chose Claunch's. They were all pretty similar in price but I felt like the other shops didn't care one way or another about earning a new customer. Dennis went the extra mile from the second he answered the phone, to returning my call when he said he would, and communicated well all the way through. When we are in Burley I will use Dennis for all our vehicle maintenance.

I've been doing business with Dennis and his boys Nick and Tyler for years. They've always been the…read morefriendliest tire shop in town. I can send my wife down there and know they aren't trying to sell her an $85 dollar air filter. It should be that way everywhere you go. They are honest and priced right. I highly recommend them for anything tire related. Oh shoutout to Ben. Always working hard over there.

We came by and visited and several employees were saying to a customer that they were an idiot and…read morethat they didn't know what they were doing. I was actually looking for a shot that might help me with A future repairs on a couple trucks. If the employees treat customers like that poorly I would send my business and my friends elsewhere

My wife noticed the TPMS light on when leaving your store. She said it eventually went out on the…read moreway home, but when I checked the pressures, one front tire had 73#, and the other had 80#. I adjusted them to the correct pressures. This of course was when I noticed that all but one of my valve stem extensions were missing. There were originally 6 installed. I attempted to check and adjust the tire pressures on the right rear, and noticed the inner valve stem was not lined up. And that a regular valve stem cap was installed on the inside dual. This resulted in my having to lift the truck, remove the outer tire and then spin it to get the valve stems realigned and adjust the tire pressures as needed. While my wife was in your store, I asked her to check on the price to install 4 new tires that we would provide; and was very surprised she was quoted $240 to do the same dismount/mount & balance for 4 tires that you had just completed and charged her $80 for. When asked why the big discrepancy, she was told if you damaged a tire that you did not provide, that you'd have to replace it. Which, the tires that you just rotated were not your tires, so if you damaged one of those, then what do you do? When you combine all of the issues I found in just a simple tire rotation, and what looks to me like price gouging, unless I can get a better explanation I will probably not be coming back to your store with my trucks.

I ran out of gas on the interstate near Burley ID on a hot summer Thursday. I was driving a late…read moremodel car and one new to me, and was pulling my travel trailer. I called this company and they responded quickly (within 15 minutes) with a can of gas. The service man knew where a special funnel was located, in my spare tire compartment, and used it to put gas in my tank. I would have had no idea how to do it. I am so thankful that this company responded.

Absolutely horrible job detailing our new car. The owner of the shop gave it back to us with dirty…read morecarpets, dirty moldings, and dog food still all over the trunk. He did offer to have us bring it back in, but after realizing his cleaner fried our heated seats somehow. We don't want him to touch it. Don't go here to get a detail. Horrible job.

ZERO STARS!!! Paid for $800.00 parts, paid for the shipping label for them to be sent. Tracked the…read moreshipping label- they were not picked up. Called to ask about it they said they could not actually do that. They never called us to let us know. Said this seems like a scam!! Pretty sure they are the ones that almost scammed us out of $800.00. They never processed a refund until WE ASKED FOR IT!!!! The customer service is terrible. The parts guy Jordan has no brain and Richie Gonzales is a worthless manager and seems to be a crook.

Schedule my truck for work on my brakes. Was having issue when stopping and parking. It was easy…read moreto schedule online. Waiting area was nice as a woman I didn't mind waiting while they looked at it to let me know what was wrong. All employees were friendly. My brakes were fixed that day. No upselling on anything that I didn't need. They could have tried to get me in a new truck but they didn't.

Charged me $748 for a repair that failed in 60 minutes of driving the car off their lot. Refused…read morerefund and admitted they aren't 'comfortable' fixing their own mistake.

Excellent from start to finish! My salesman, Wesley Abraham, did an awesome job and taking care of…read moreevery detail of my new purchase. Got me the best price, secured money to cover the cost of my trip to buy the truck and communicated every step of the way. Every member of their staff from the GM down super friendly. Honest sales process with no pressure and no hidden agendas. Highly recommend!