Instant service and well done. Cheap price for excellent work…read more We went to two jewelry stores before we drove to this site and the jewelry stores each wanted twice the price and we would have to leave the watch and come back days later. This placed was great..

I am probably one of the only people under 50 years old who still wears an analog watch, lol. And…read morethis is where I go to replace my watch battery. This is the watch repair that used to be inside of Sears when Sears was still in business and in Carlingwood Mall. It's now it's own store in the mall. Service is lightening fast, like I was in and out in less than 5 minutes. I don't even know how she changed my battery so fast, but she did. I like how they record your name and phone number in their computer system as it's a one year warranty on the battery and if the battery dies before 1 year you can just go back and they can look it up in their system instead of you having to find the receipt. They will replace the battery for free in this situation. The watch battery is $10.45 and it's $2.50 to reseal the watch, so $12.95 total, plus taxes. The store is next to the Tim Hortons.

The place for watch repair and for good deals on used high end watches. I love my Zodiac Desert…read moreHawk. Need those large numbers.

I have visited the shop several times. Their client list is impressive…read more The person in charge has a wealth of knowledge of repairs and watches. His prices are moderate.

Customized service & knowledgable staff! I like to support local businesses & this one in my…read moreneighbourhood does not disappoint!

From the owner: A local boutique jewellery shop that specializes in custom made engagement rings, Canadian…read morediamonds, lab diamonds, wedding bands: classic, fancy or contemporary metal with various designs. All comes from reputable sources. Canadian diamonds are mined from our Northern Canada.

Bought my wife's ring there 35 years ago. Needed to have…read moresized bigger [1/2 size]. Brought in for quote and time frame to have done. Both were reasonable and suggestion to have claws redone, I agreed. Parking and vagrants outside can be a problem. Very good friendly service.

Thompson Jewelers has been the only jeweller that I trust and have gone to over the last 25 years…read more Why do I keep coming back? It's the workmanship, the people, integrity, professionalism, creativity, ability to read my mind and of course the stunning pieces from the display cases and the handcrafted custom pieces from the bench. Happy 70th anniversary to Thompson's Jewelers... Cheers!

My Dad used to wear a Rolex, and was always into watches. As I grew older, he gifted me a Favre…read moreLeuba when I turned 16. At that young age, I didn't really appreciate what it was, other than it told me the time, and was different from what everyone else was wearing. When it came time to get it serviced, he took me to this little shop on Merivale. Fast forward 40+ years - apparently this shop has been here since 1974 - it has a new owner who's been behind the counter for 10 of those. I've visited many times to get various things done to my timekeeping devices. The service is always excellent - it's fascinating watching him practice his craft, as he makes it look so easy, and what he charges for his service and products is more than fair. Of course, you can't put a price on supporting local business!

These guys really know their stuff and I have brought several pieces here for repair or…read morealterations, including my grandfather's pocket watch and my wife's engagement ring to get resized. I have never had any issues with repairs and any work I've had them do is done perfectly the first time around. That said I do find they can be a little condescending at times as they have often questioned why I would want a piece repaired and they even tried to "out" the karat quality of my wife's ring and were taken back when she already knew and didn't care.

Excellent service, highly recommend them. They did a rush job for me on the same day when I said…read morethat I would have to mail the watch to my daughter if it took more time.

From the owner: Ottawa Swiss Watch Services is a certified service center based out of the Ottawa area. We are…read morecertified by the leading Swiss watch companies. Our services are extensive and our facility is equipped with the latest in technology and our technians are professionally trained to maintain the highest standards of service

ONE I had a small 1940s-1950s mechanical desk clock repaired…read moreby this shop. The estimate was $80. I was called just before Christmas and told it was ready. I was away over the holiday and back mid January. I did not go in and got a call late January by the woman who works at this shop. She got angry right away, insulting me and yelling on the phone that I was using them, that I had no right to do business this way, etc. This made me afraid what she might do in person. I finally went in early February to pick up the clock. The woman then was another person... fawning and smiling, apologetic about her previous outburst, and so on. Of course no one would trust this jekyel-hyde like behaviour. This person should not be working with customers. Her emotional management is that of a child and she needs help. To take out one's personal problems on customers and strangers is just sheer narcissism. I sympathize as a human being, but not as a client. From other reviews, it seems to be a pattern. Secondly she charged me $120. I was not informed of this change before coming to pick up the clock. This is a 50% hike in what I expected to pay. I was not provided with any itemized list of time or expenses. Like another reviewer said, I just picked up the clock and got out of there, not wanting to deal with this woman any more. It is my impression that the older man--who is the bona fide clock-maker and knowledgeable and experienced in this shop--is excellent at what he does, as is his assistant, Fernando. But he is in the control of a mentally troubled manager in his daughter, who acts as "business manager," and is deeply disturbing to deal with and has a paranoia of being ripped off, who over-charges in what ever way she can get away with... TWO We had a 1850s carriage clock repaired by this shop. It is a family heirloom of my partner's, made in France, and used by the family of Florence Nightingale. It came from my partner's grandmother. This clock had not been maintained, and though it ran, it did not keep time and did not ring. So I remembered the excellent older man who is the chief clock-maker in this shop, and told my partner that the clock would be safe with him. My partner brought the clock in for an estimate on cleaning and repair to make it fully functional. When he took the clock out, there was much ooohing and aaahing. This is a clock that is, it turns out, quite common, in fact, and only 8" high by 5" wide. For this estimate we were charged $250. I get it: the clock has to be dismantled and checked for problems. It was worrying though. Fernando, the partner of the older Hungarian owner, was put in charge of the project. When the estimate came, it was $1200 to completely re-furbish this old gem of a clock. My partner gave this a thorough think, and decided to spend the money, because the clock was an heirloom and he was keeping it for his family and because he had fond memories of it from childhood. Two years later, the clock does not run properly. It has always run fast. And stops mid-week. To get it going once it's stopped requires us (once winding it) to shake it and let it run dead about 12 times. After this it begins and keeps going for a week. We are hesitant to go back to the shop to have it looked at for fear of being charged another several-hundred dollar charge just to look at it. To argue against any further charge might bring on the hell-hounds, and a yelling and demeaning freak-out by the woman "manager."

CUSTOMER BEWARE I had a very unpleasant experience with The…read moreWatch Clinic, I should have turned around at the door when I was presented with a face mask, this was the warning sign that I completely ignored. My purpose of visit was for a simple watch battery change; I was charged $55.00 for a watch battery! The proprietor fed me a cock and bull story about how they have "special machines" that would not invalidate my warranty, I don't have a warranty, and any jewelry shop has the same machinery capable of removing the back of a watch. She was overbearing on the sale technique, and when it finally came time to pay the piper, she charged me another $5.00 to use my credit card. Overall, it was a very unpleasant experience, please save yourself the time and money and go anywhere else, you have been WARNED!

Needed to have batteries replaced in 2 watches for my mother-in-law, who was with me at the time…read more My usual watch repair shop was closed so went to my iPhone & asked Siri for 'Watch repair shops in Ottawa'. 'TS Watch and Jewelry FIX' came up as the closest to my present location. So off we went. Business is run out of his home, so don't look for a storefront shop as I had done, which led to some confusion on my part. Left watches with TS, went for a coffee, came back 20 minutes later & everything was taken care of. No problems, no issues. Very quick, friendly service. My mother-in-law was very happy to have her watches back in working order. He also responded quickly to my text msg. later that evening, requesting information on what type of batteries he had used, so we would know for future reference.

From the owner: Fast, Quality assured and guranted, Economicalread more

Two Rolex trained watchmakers on site to serve you and answer all of your questions. Always at…read moreleast one of the watchmakers working in the lab during store hours, often two of them there at the same time.