I brought in a watch that needed servicing, and left it at the store with an associate. 2 MONTHS…read morewent by and I didn't hear back from them on when the watch would be done. Despite calling about when it would be ready, I was given an answer of "another 3 weeks". When I called yet again and finally spoke with the owner, she let me know that the people who can service it will be by in about a month. WHY was this not mentioned before? Had I known it would take this long, I would have found another location to take it to. Very unprofessional and it shows that they try to take on too much & don't have the bandwidth for the jobs and repairs they do get. I do not recommend this jewellery store.

The new store is nice and bright. The jewellery is well displayed and not so close to others. You…read morecan truly appreciate the piece you are looking for. The staff is welcoming and always ready to serve coffee, tea and, offer water. There is a wide variety of items and even more if you ask Farhat, the owner. Farhat has many years of experience and is always ready for a new challenge to design something special for her clients. Don't let negative comments hold you back. It is a very pleasant environment with very pleasant salespersons.

Dec and his family are masters with your gems and jewellery. I have been going there for 10 years…read moreand have never been disappointed. They take great care with your items and have always been open and honest with their prices. Great family business, i always take my business to Dec.

I bought three birthday gifts across two of your stores this month. When looking for something…read moreextra special, Magpie always has something unique. I love your stores and the designers you represent and how you support local. Customer service is consistently great. Your window display in the Glebe right now is fabulous!

I get hives in a jewelry shop as most men usually do. To say that I'm intimidated in this…read moreenvironment would be putting it mildly. I cannot thank the Magpie staff enough for their unbelievable service, craftsmanship, attention to detail and most importantly, their ability to make this experience pleasurable. THANK YOU MAGPIE. Who knew going to a jewelry shop could be this enjoyable.

Wonderful service and great prices.We were very happy when I brought in my bracelet and he fixed on…read morethe spot. I took in a necklace and he is making an extender for me. Great prices, I highly recommend Frank.

Frank is amazing and I have been going to him for about 3 years now. I have several luxury watches…read more(Tudor, Hamilton, Ball) and when I need a bracelet adjustment (e.g. removing links from a metal watch bracelet), I will only trust Frank to handle my luxury watches. I also have two specific examples of how Frank saved the day: 1. I have a pair of earrings made of semi-precious stone with a thin gold wire running through a tiny hole drilled in the top of the stone. The gold wire on one of the earrings wore out and snapped. I took it to an upscale jewellery store for repair and they said they couldn't do it because the hole was so tiny and the wire was so thin - they didn't have wire small enough to fix it. I took it to Frank instead. He took one look, said that yes, the wire was tiny, but he could special order the right wire if I was willing to wait two weeks. He fixed it and it's been perfect ever since. 2. I received a vintage, 35-year-old quartz Mickey Mouse watch by Lorus. It didn't keep proper time, as it lost 20 minutes every day, despite having a new battery. Brought it to Frank, he cleaned it, serviced it, replaced the rotted gasket, and it now keeps perfect time. Don't be put off by his modest storefront - it's not the jewellery he sells that's the draw, it's the expertise of his repair service that's important. There's nobody I would trust more with handling my expensive pieces for day-to-day minor repairs or bracelet/strap adjustments.

Thank you so much Shawn for such wonderful service. You took…read morethe time to go through each piece brought to you so well. The whole interaction was nice and quick and very professional. I highly recommend using Ottawa Gold West location!

I sold some gold and silver on March 14th to Ottawa gold 1309 carling avenue.the employee I dealt…read morewith was Brennan.he was courteous ,answered all questions quickly and guided me through the process from start to finish.the price i received was very fair and I would recommend this business to anyone considering selling their gold and silver. Rick geurts ,ottawa

Bought my wife's ring there 35 years ago. Needed to have…read moresized bigger [1/2 size]. Brought in for quote and time frame to have done. Both were reasonable and suggestion to have claws redone, I agreed. Parking and vagrants outside can be a problem. Very good friendly service.

Thompson Jewelers has been the only jeweller that I trust and have gone to over the last 25 years…read more Why do I keep coming back? It's the workmanship, the people, integrity, professionalism, creativity, ability to read my mind and of course the stunning pieces from the display cases and the handcrafted custom pieces from the bench. Happy 70th anniversary to Thompson's Jewelers... Cheers!

cashier didn't listen to me, wouldn't listen to me, wasted 30 minutes of my time. not impressed and…read morenot returning ever again.

Bit of a weird story - I'm divorced, and don't intend on having another relationship. My kids know…read morethis. I was getting hit on a lot in front of my kids, and one of them suggested that I get a wedding band. They wanted to buy it for me, but they're young - so I told them they could pick one out and I'd pay for it. We went in together after browsing online and thought we knew what we wanted. The sales lady there was very knowledgeable, and steered them away from the sterling silver choice they'd made to a white gold, and they ended up choosing a very thin, delicate-looking ring I would have thought was 'too small' or too simple. She insisted I just try it on and winked at the kids. So I did, and it paired BEAUTIFULLY with my white sapphire ring. Very knowledgeable staff, very patient with my kids who were all over the place with their choices, and just knew what would work! Just delighted with the set now! (both rings are from Peoples).

I've had several clocks repaired here in 2026...a pocket watch, a small clock with a moonphase…read moremovement from a weather instrument and also a watch battery replacement. All were repaired very professionally and promptly with clearly communicated cost estimates and I was especially impressed that the owner was able to get the moonphase clock working. Highly recommended.

Vahid at Fooshin fixed my designer watch for a reasonable price and he was very professional and…read morecompetent. Nowadays in the age of Fitbits and smart phones, I've noticed that not too many people wear analog watches anymore. While I have to keep up with technology in my work life, and I do like Yelp and the conveniences of things like GPS to show me the fastest/shortest route to where I'm driving, at heart I am a luddite. I like the life of simpler times, and I also like analog watches. I view them as functional jewelery. I also feel that watch repair is a dying art, and I want to do my part in keeping it alive. Vahid also repairs jewelry and sells some jewelry and watches in his store too. Although I personally found the jewelery styles not contemporary enough for my tastes. The items looked like things from the estate sale of someone's great-grandmother, lol. I will buy my jewelry elsewhere, but I would not hesitate to come to Fooshin for my watch and jewelery repairs. Street parking only. Luckily, I live within walking distance ;)

What an incredible experience. When I first sent out a request for quotes for a ring clean &…read morepolish, Dixon's was one of the first company to respond. Their response was also direct and efficient, just the way I like things to be done. I finally recently had the time to stop by, so I did a drop-in. The jeweller or staff that greeted me did a quick inspection under her fancy lamp, then brought it to the back to be cleaned. I was able to wait around and it took all of 15-20min from check in to check out process. I really appreciate how efficient and friendly they were. And my ring came out looking brand new.

Amazing place. I…read morefirst contacted Mathew 2 years ago, around Christmas time. I had a vision of what the perfect ring for my partner would look like. I went to countless jewellery stores and was always told "the features are too complicated and it doesn't warrant the design." This all changed when I met Mathew. He was open and willing to take on the challenge of building the perfect ring. I described to him the meaning of the ring. I even went as far as trying to figure out how many twists the bands would have and the number of diamonds on the band, in order to be symbolic of our relationship. Mathew asked me why I had chosen a specific style and feature. So I described that the band was to be simple yet stunning, like my partner. The center stone was to represent her heart and I wanted it to be as big and clear as possible. Together we went through multiple design stages. For example, changing the diamond sizes on the twist in order to make it look nicer. When it came to choosing the center stone, Mathew knew exactly what I was after. He told me that it would take time, but he was willing to bring in diamonds to show me, until we found the perfect one. Never once did he pressure me into choosing a specific stone. He told me to be patient and that when the moment came, I would know I had found the perfect diamond. Well the day came. Mathew presented me with the final stone, and he was right, I knew it was the one for the ring. He agreed that it matched my description perfectly. The ring design was completed next and high quality photos were given to me for approval. I once again decided to make changes to the ring. This time adding each of our initials and birth stones to the side of the ring. Mathew agreed it was a very nice touch to the ring. When all was said and done, the final ring came out better then I had ever expected. Mathew said the reaction on my face was priceless. He felt the ring was exactly what I had envisioned for my partner. All this to say, Dixon Jewelers allowed me to come up with exactly what I felt my partner deserved in order to reflect who she is. Dixon Jewelers accepted the challenge and was fully supportive through this LONGER than normal process (only due to my changes :) ). Thank you so much for all your hard work and I look forward to doing more projects with you in the future.

Customized service & knowledgable staff! I like to support local businesses & this one in my…read moreneighbourhood does not disappoint!

From the owner: A local boutique jewellery shop that specializes in custom made engagement rings, Canadian…read morediamonds, lab diamonds, wedding bands: classic, fancy or contemporary metal with various designs. All comes from reputable sources. Canadian diamonds are mined from our Northern Canada.