I hate to say it, but this company has gone downhill. I had them do my chemicals for years. I was pleased with the way my yard looked. Two years ago, I added mowing and bed maintenance. I wanted to do my own mowing, but could no longer take care of the beds. They told me they could only take care of my beds if I included mowing, as they would not do it separately. I reluctantly agreed. They never did anything to the beds unless I called. They mowed the grass too short way into Dec. 2023, and I lost a lot of St. Augustine in the freezes that year. Their rep said it was because of everything under the sun except their having scalped the yard well into cooler weather: he said I had too much shade, and I needed topsoil and I should aerate. So, I had the trees thinned and trimmed (per HIS recommendation); I let them aerate and add topsoil. The grass was just starting to recover last summer when they mowed it too short all the way into December again. I lost half of what was left of my grass. Now they are saying I still have too much shade, etc. The deal is, I have had the same shade level for almost 15 years. The yard looked pretty nice when I was able to care for it; now I have mostly bare dirt. When I told them I wanted to drop the mowing service but keep the chemical service, the rep told me they don't do separate packages like that anymore. Oh, and they don't consistently return calls, nor do messages get to the crew that actually does the work. Lately, I was calling at least once a week, sometimes more, to try to get them to quit scalping the yard every time they mowed what little grass I have, and give it a chance to recover. But the crew told me they had not been told. Oh, and it's a different crew every time. This is to say nothing of the broken sprinkler heads and flagstones. So, I am sure I have become the caller that they say, "Oh, no, it's her again." But they wouldn't hear from me if they were doing things right. At any rate, I fired them from the mowing, and they "fired" me from the chemicals. I guess we are even. read more

Bad customer service. Don't return calls. Don't guarantee their work . Couldn't get plants that were in the design. Planted late in the season after waiting for months for plants. Half of the plants died. Salesman was pleasant and design was great... just could not deliver what and when it was promised . read more

Great people and excellent service. We use them at home and the office. They are able to do everything ... mowing the grass, implementing a fertilizer program, installing or servicing the irrigation system, landscape design, and sod and landscape installation. If it relates to your yard and outdoor space, they can take care of it. The lawn at the office looks great, since MasterScapes does everything for it. They mow weekly and fertilize regularly. They have automated my irrigation system at the house, and fertilize the yard regularly. I have considerably fewer weeds than when I was fertilizing myself. They know what they are doing and will do an outstanding job. What I like best is they can do it all, but you can have them only do what you need. read more

not good. awful work, does nothing they promise. takes money and runs without completing jobs.

Outrageous pricing for mediocre work. We talked to a new client advisor and tried to get a maintenance plan in place only to have 4 different people calling us about different things. The left hand doesn't talk to the right. We have not been pleased with the work; we still have weeds in our flower beds, and they simply tell us "it is that time of year." I have had everyone from the COO down to the landscape advisor calling me to try to get us to commit to a $50,000 landscape project that we told the landscape architect our budget was $20,000 for. Makes zero sense. Then they sent us a $2000 bill for initial plans and another $1600 bill for final plans when we never finalized anything. Then on top of that, the $50,000 proposal included an additional $1000 worth of "landscape architect supervision" that was supposed to be included in the original $2000 that we paid. read more

Great job done on our propery .The guys were working on Sunday removing all dead branches ,trimmimg shrubs .The best company we ever had,we are very happy with their services .Thank you !!!!! read more

They are way too expensive, the same outcome can be accomplished for a much cheaper price