The service technician was cordial and highly skilled. I took only a few minutes to determine the…read moreproblem and to replace the faulty part. I hoghly recommend them for service! Marty L.

Good service. They were kind and helpful. It was much appreciated. My wife said that they were very…read morenice.

We replaced our existing fireplace with a stone fireplace. Hearth House was easy to work with and…read moredid a great job. On Time!

We had a wonderful experience with The Hearth House! They built our fireplace mantel, installed a…read morenew gas fireplace, did the stonework on the hearth and added the shiplap for us to mount the TV on, all based off of a picture that I had found and showed them. We were so impressed with their timely interactions, friendly and professional team and the quality of their work. It was great how they were able to do all aspects of the project in house (gas fireplace, stonework, woodwork) instead of us having to find different places to do each piece of the project. Shane and Steve in particular were a pleasure to work with and we would recommend them to anyone who would like a new beautiful fireplace in their home!

Jeff was very professional, responsive, assessed our needs and was easy to work with. The morning…read moreof service, he gave us an eta and showed up as promised. He was fast, efficient, taught us how to use the mount that we purchased in advance, and used sturdy/quality equipment to mount the TV. I couldn't believe how fast this was completed from start to finish. Thanks Jeff!

We were in a huge bind when another service failed to show up to dismount our TV when we moved out…read moreof our apartment. Jeff saved the day! He did a great job with both the dismount and then mounting it at our new place. Highly recommend!!

May 14, 2025 I was in need of a certified chimney inspector…read moredue to the fact that my homeowners insurance (Farmer's) dropped coverage in my area in Colorado (due to fires), after many years of being covered by them. The new insurance company, found by my insurance agent, came and did an inspection, and my old wood burning cookstove, even tho not having been operated in maybe 30- 35 years, is still in perfect operating order. Andrew and Jarrod from Top Hat arrived when scheduled, performed the necessary inspection requirements in a timely and professional manner, and both possessed great 'bedside manner' (as we say about doctors) .... I received their thorough report early the next morning, along with a filled out questionnaire from the insurance company .... I forwarded their digital reports to my insurance agent, who promptly passed it on to my new insurance company that very same day. As a result, their work made my new homeowners insurance policy in play. The entire process, including communications with Andrew's wife, Emmy, was a very painless exercise that resulted in a positive outcome. I highly recommend their services to anyone in need of any type of work regarding wood burning appliances. I would use them again if needed. FIVE STARS, if not more .... Ken Rushing Drake, Colorado

They didn't provide any services to my location after November 1. They did answer my request for…read moreservice. In a timely matter.

In our experience, FyrePro has not stood behind their products. We've had our gas log insert for…read moreless than a year and the inside part of the install works beautifully, but the top cap on the chimney has not held up to the wind. It has fallen apart twice. Which is strange as when Jeff was on-site quoting the project he said they used high quality products that were windproof and we wouldn't have any problems. After we paid for the first repair of the chimney cap, it failed again. This time Cat told us the manufacturer didn't cover high winds. That didn't solve our problem. The installation and repair guys are great, as is the insert. But this being Colorado, I think they should have a much better plan and solution to this ongoing issue with the cap.

FyrePro showroom line listed on yelp requests you to call a disconnected line when requesting…read moreservice. Would like to engage based on other reviews but left hanging.

We just moved to Loveland. It was an older home and not maintained well. The fireplace was older,…read morecracked logs, very dirty and loose wires. Gates Fireplace Services came to the rescue. They are very busy this time of year and worked us in anyway. We are so grateful for the quality of service. They are very knowledgeable and professional. There has been many repairs to this home in our 5 week time and I was very nervous about the gas fireplace after some of the other repairs we have needed to do. It is now fixed and we can be confident in using and enjoying it this winter. Look no farther I would highly recommend this company.

The service of our fireplace was timely and very thorough. Will definitely be using this company…read moreagain without any hesitation. Very reasonably priced compared to others!

This company does not stand behind their worksmanship. They installed a cover incorrectly and…read morewouldn't own it. The technician came and beat the hell out of it for a half hour and later deflected blame on the contractor. Don't buy from here.

Had a blower installed on our gas fireplace. Blower seems to work fine. Only reason I marked them…read moredown is that the service techs should have asked if we wanted them to wear masks. They did not and did not wear masks. During a pandemic this amounts to a somewhat poor customer service interaction. Also, they did not leave the blower warranty info that I was told upon contacting the store, was in the blower box.