I have been trying to get a hold of them for an appointment I had appointments for grooming last…read moremonth showed up durning the weather storm and no one answered showed up for nothing I try calling this morning to see if they have anything available and nothing no one picks up nor responses. Almost about a month ago I was interested in training my dog and they don't have any trainers...... what does this tell me about this business!!!!

We used to go to Pet Smart because our fur baby loved the groomer, Angela and she was so loving to…read moreour finicky, Koda. When Angela left, we were sad and tried other groomers in Pet Smart and near the area. No one compared to her. Happy to know that she now works for Tracy's and booked an appointment right away with ease. No waiting for weeks. My husband said that Koda was so happy to see Angela!! He was also was impressed with the place. Clean grounds. Pleasant staff. Koda loved seeing the horses on the farm and looked satisfied with his hair cut. We love Angela's work!! Our fur baby is happy again and looks very handsome!! Definitely recommend Tracy's!!

Always a quick in and out, usually have what I need in stock and the team members are polite and…read morehelpful. Close by for me too.

A really nice pet supply store with helpful, friendly young people willing to assist…read more The product offerings are large and varied. The store is clean and organized. People are happy with the grooming service here.

Jessica is a joy to work with! The app makes communication, scheduling, and payments a breeze. I…read morelove that she shares a paragraph after each visit along with a few photos of her time with my pup. It's my favorite afternoon surprise seeing my pup with the biggest smile having a blast with Jessica.

I have never been happier with a pet sitting service. Ute usually takes care of my 3 dogs. You can…read moretell how much she loves them. My pups are always so happy when we return. She updates us after each visit complete with the best photos. When I had surgery they dropped off a care package for ME, not my dogs. When we got a new pup, I received a calendar featuring the new breed. I can't say enough about them.

Exact number of stars earned as I was going to award…read more Place is great. Clean. Organized by pet and staff seams very adequate to help with your needs. They carry all the brands we need for our pets. We have a dog, cat and freshwater fish. We can almost always get what we came in for. While they have the brands we want, their prices are not all that great. I would think that a national chain has "buying power" that would allow better pricing. Honestly, I can go to 3 other stores in the area and get the brand we want for $1-$2 cheaper. On checkout they ask to scan your frequent shopper card. I always check my receipt and do not understand their use of a frequent shopper card. It has no cost saving benefit. I do enjoy each visit I have because of the animal nurturing environment but that is the only thing that makes Petsmart a standout. Again, if you are using a frequent shopper card for your purpose of gathering shopper habits and spending trends you are going to lose our business. We can go,to Wal-mart just across the street and spend, with the items we buy, about $5-$6 less and get other shopping done in the process. The only other issue I have is their freshwater fish. I understand the cost of filtering tanks individually and that it is just unfeasible to do so for what your market offers. But, seeing dead fish or white spots on the fish make me hesitant to buy any at Petsmart. I respect and enjoy your store but it would seem that "price-friendly" is not in your business model.

I have to say I've used PetSmart in McHenry and round Lake. I stopped using McHenry and came to…read moreround Lake over three years ago and have been happy with them so far until this last cut that my dog got my son's tail was not groomed like it was supposed to be. bottom half wasn't groomed like it usually is to the skin and his hair wasn't as soft this time for some reason so I don't think I really wanna go back for them having my dog my son for four hours they sure didn't do a bang up job. I'm really disappointed in them. And I don't know that I'm gonna go back. I really don't. And the same girl has been taken care of my son my dog several times in a row should know my dog by now. And I have specific notes of how I want my dog taken care of every time I make the appointment, but evidently they the last time. I don't normally post reviews, but I felt like this needed to be said for sure. The girls there aren't as sweet as they used to be with my and my dog is sweet. He has a couple dog has quirks you just roll with the tide. I certainly hope the girls get a better attitude and act like they enjoy seeing the that's what us mothers look for we want our babies taken care of from person.

Horrible. Drove an hour for my 7 year old to see some cats and was told to come after 1. No…read moresympathy as my daughter openly wept

I was Looking to adopt an older cat after my one cat passes away. I filled out the application and…read morehad a phone interview and was able to setup an appointment. I went to the appointment and was taken in the cat room. Only one cat was loose. All the other cats were in enclosures. I asked the age of the cat I was interested in. The young Women said 9. I said that's great because my cat at home is 8. Then she said the cat has to be the only cat in the home. The cat's bio on their site said he is good with cats. Another Cat I asked about that was said to be friendly she said he bites and I cannot look at it. Cat looked friendly to me. Not one cat in the room was adoptable. When I asked why I was not told in my interview about the cats she said the people that do the interviews don't know about the animals. I feel I was discriminated against because of my age. I just turned 70.

Puuurrrrreeeeze take me here? This store is stocked up with…read morehealthy snacks for felix or fido. From Bonita flakes to kong balls, this is like a posh pet pampering store. They have loads of healthy pet treats, organic pet shampoos, mutt mitts, kitty tapas, bulk dog oven-baked biscuits, raw frozen beef bones, and more. There's also your basic (and fancy) grooming tools and puppy coats. Your bird will love you too, if you come home with some golden millet spray, or activity toy by calypso creations. All in all, a good one stop shop for your everyday and your gift needs for the furry and feathered breeds.

Debbie is great to do business with and carries a great selection. I highly recommend this store…read moreand wouldn't think to go anywhere else

This place is a SCAM!!! Don't believe ANYTHING that Terri Sween or Jennifer tell you!!! And…read moreBEWARE adopting a dog from them! We found a puppy on adoptapet.com that we wanted to adopt. Unfortunately, for us, it was being sheltered at the Paws Inn in Antioch. Our first debacle came when they told us that the dog we wanted to adopt was already adopted and proceeded to convince us to adopt another puppy instead. Seemed fair, at the time, but we noticed after the fact that our dog's picture was earmarked "adopted" on the website, immediately after we adopted and the original dog that we wanted remained on the website for weeks after, with no such ear mark. We were immediately curious if we got duped. But never mind, because we LOVE the puppy we got. However, the Paws Inn is cluttered, filthy and completely disorganized. When I went there to see our potential pup the first thing I noticed was that all the dogs in the back were barking and howling. Since we weren't able to get the pup that we wanted - I mistakenly assumed we'd be able to walk through the kennel and look at all the available dogs. WRONG. We were denied access to all dogs except the one they wanted me to adopt - and they brought him out front to me (instead of allowing me to go to him.) I thought this was odd. And judging from the unclean state of the "customer waiting area" assumed they did not want me to see the filthy conditions that the dogs were living in. We did not let this deter us - but instead told ourselves we were rescuing the dog from otherwise unfit living conditions. Our dog also has a damaged tail. Jennifer and Terri told me that the dog's tail was bent in the womb. However, my vet has confirmed that this injury happened post birth, most likely from being slammed in a door. Imagine my surprise/horror - when I log on to write this review (not sure why I didn't check it first) and learn the other two reviewers are complaining about damaged tails on dogs. What is going on at this place?!? Lastly, and probably most offensive in my book - I was told by Jennifer that the adoption fee of $350 included the cost of having my dog neutered (a requirement by Paws Inn if you want to adopt one of their dogs.) However, because my pup was only 3 months old - I was advised, by Jennifer, to wait until he was 6 months. He is now 8 months old and for the past 2 months I have been trying, unsuccessfully, to have my dog neutered by their vets. They refuse to return emails, phone calls or even notification from our lawyer. It has become obvious that we were completely SCAMMED out of $350. These people are a disgrace. There are plenty of honest people running dog shelters and I highly encourage you to avoid the drama we've been through and adopt from one of them.

First let me say that I went to Paws Inn to adopt a pet not to criticize whether the office was…read moreclean or not. My goal was to give a pet his furever home. We adopted a white malti/poo that was rescued by Terry and her staff. When I first saw him he was dirty and scared. They had just rescued him from a puppy mill. Thanks to them he was given a chance to have a fresh start. When we picked him up he was clean and ready to go. The ladies were very helpful in ways to help us help him. He never had a name and we named him Linus. He is doing great and opening up more and more everyday. We are so happy to have Linus in our family. He now has his furever home. Thank you Terry and your staff. I'm glad there are people out there that does a great job. People don't understand how hard it us to do your job and I congratulate all of you. Keep up Gods work of helping these poor helpless animals. Remember people your not there to pass judgement on the staff and kennel, your there to save an animals life.