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    Pet Supplies Plus Gurnee

    3.7 (51 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - Pet Supplies Plus Gurnee

    Bath and groom only

    Full grooming

    Pet haircut

    3 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Pet Supplies Plus Gurnee Photos

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    Recommended Reviews - Pet Supplies Plus Gurnee

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    Rebecca T.

    The store itself seems nice and decently stocked. I couldn't find what I came in looking for (a specific brand of cat treat, Fancy Feast Petites in a certain flavor) but there seemed to be a good selection of other brands/items in general, particularly for dogs. I didn't check out so I can't speak to the friendliness of staff, but they did say hello and wave when I walked in. However, the reasoning for giving three stars is the state of the ferrets' cages. When I saw them, I was shocked. I only saw *one* ferret, not the alleged former two let alone the supposedly current six, but the poor thing's cage was filthy. I decided to see if this was a common occurrence at this store because any pet owner knows it's not really feasible to keep a pet's area 24/7 spotlessly clean and I didn't want to unfairly judge. Doing so, I found four months ago someone else commented on this to which the store responded saying this was due to expansion of inventory of ferrets from two to six "requir[ing] an adjustment to some of our standards and practices" (which I guess means not having the resources to maintain the cages?). I understand short staffing, I understand not being able to maintain cages if there's a lot of animals in there. But there was one singular ferret (pictured sleeping in the pink hammock alone) and a chaotic mess. That can't be healthy for it, surely? Other reviewers mention scores of dead fish which, after seeing this cage, doesn't surprise me. I would hope the owners do a better job of maintaining pet wellbeing instead of shifting blame to changes in standards/practices or allowing customers to blame short staffing. The continued occurrence of this issue speaks to a management problem in my opinion and while I'd like to come back for other cat supplies because of its convenient location, until they fix those issues I don't feel right supporting this store.

    Hmmmm, he looks big & furry to me.
    C P.

    This has to do with the grooming services. Here we go. I made an online appointment for a wash & brush and that's it, JUST a wash & brush. There were 3 people who were not very welcoming and didn't even greet me (whatever). Dropped my boy off assuming they could see how big and fluffy he is, like most people do. Apparently their eyes weren't working at that time since I received a call telling me there was an up charge for his size (nothing on the website says anything about more $$ due to size) okay fine. I told them that I would pay the additional $10. Here's what really pissed me off. His now $51 grooming bill was over $80 (seriously?). I spoke with the grooming Manager and was told they had to de-shed him because of how much fur he has... no phone call asking me if the charge would be okay. I told the Manager I wasn't paying for a service I didn't request or approve. She then became nasty and reluctantly waived the charge. Then had the nerve say I was trying to get something for free, are you f'n kidding me? Again, I'm paying for something I didn't ask for, approve or order. She told me I wouldn't be able to bring him there again (I'm so heartbroken about that.... Not!). I said no problem I wasn't planning on it. Who wants to take their fur baby and be blindly charged for something you didn't authorize. I spoke with one of the cashiers and was told that the grooming service is not part of PSP. If that is the case then this issue is not against PSP as a store.

    Maxi and Milo ready to go to grooming.

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    3 days ago

    Always a quick in and out, usually have what I need in stock and the team members are polite and helpful. Close by for me too.

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    4 months ago

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    2 years ago

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    3 years ago

    Decent prices. Female who helped me was very nice and knowledgeable about fish. Cashier not as friendly. Kinda grumpy.

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    4 years ago

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    3 years ago

    Adam who groomed my 6 year old beagle was superb. She was shiny and he did an awesome job on her nails, eats, and anal glands!!!

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    3 years ago

    Pet Supplies Plus always has everything I need and continues to give add more rewards which help me to continue to come back for more.

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    3 years ago

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    8 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

    Attentive, friendly staff. Pet-friendly, of course. Groomers are kind and patient. Prompt delivery too! I'm a big fan of this store!

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    3 years ago

    Always great selection of treats and goodies for my babies. I love this store. Plus it's super convenient being right next to Mariano's.

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    5 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    5 years ago

    Great store! Staff really cares about helping you AND your fur children Knowledgeable and so engaged.

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    5 years ago

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    9 years ago

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    5 years ago

    My online order was ready as stated. The employees were very friendly and offered to take my purchases to my car.

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    6 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Pet Supplies Plus Gurnee

    Review Highlights - Pet Supplies Plus Gurnee

    The curbside pickup is very convenient and I've been using it about 80% of the time since COVID restrictions were implemented.

    Mentioned in 2 reviews

    Read more highlights

    Pet Supplies Plus Gurnee - petstore - Updated June 2026

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