Always a quick in and out, usually have what I need in stock and the team members are polite and helpful. Close by for me too.

Adam (at the Gurnee Pet Supplies Plus_ is the most amazing dog groomer. He groomed Gracie perfectly in every way. I was very nervous since I've had really bad experiences at the Mundelein (Route 60) location. Adam listened to me describing what I wanted for my dog, asked the proper questions and was very gentle and kind. I've never had such a fantastic dog groomer. The Gurnee store is very lucky to have such a great person working for them and looking after our dogs. Thanks so much Adam! read more

Grooming has been fantastic at the Gurnee, IL location. My dog is anxious but they take such good care of him. It makes all the difference! read more

Pet Supplies Plus Gurnee - My dog, Pringle - Pet Stores Near Me - Gurnee, Illinois

Decent prices. Female who helped me was very nice and knowledgeable about fish. Cashier not as friendly. Kinda grumpy.

The store itself seems nice and decently stocked. I couldn't find what I came in looking for (a specific brand of cat treat, Fancy Feast Petites in a certain flavor) but there seemed to be a good selection of other brands/items in general, particularly for dogs. I didn't check out so I can't speak to the friendliness of staff, but they did say hello and wave when I walked in. However, the reasoning for giving three stars is the state of the ferrets' cages. When I saw them, I was shocked. I only saw *one* ferret, not the alleged former two let alone the supposedly current six, but the poor thing's cage was filthy. I decided to see if this was a common occurrence at this store because any pet owner knows it's not really feasible to keep a pet's area 24/7 spotlessly clean and I didn't want to unfairly judge. Doing so, I found four months ago someone else commented on this to which the store responded saying this was due to expansion of inventory of ferrets from two to six "requir[ing] an adjustment to some of our standards and practices" (which I guess means not having the resources to maintain the cages?). I understand short staffing, I understand not being able to maintain cages if there's a lot of animals in there. But there was one singular ferret (pictured sleeping in the pink hammock alone) and a chaotic mess. That can't be healthy for it, surely? Other reviewers mention scores of dead fish which, after seeing this cage, doesn't surprise me. I would hope the owners do a better job of maintaining pet wellbeing instead of shifting blame to changes in standards/practices or allowing customers to blame short staffing. The continued occurrence of this issue speaks to a management problem in my opinion and while I'd like to come back for other cat supplies because of its convenient location, until they fix those issues I don't feel right supporting this store. read more

Pet Supplies Plus Gurnee - Pet Stores Near Me - Gurnee, Illinois

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Adam who groomed my 6 year old beagle was superb. She was shiny and he did an awesome job on her nails, eats, and anal glands!!!

This has to do with the grooming services. Here we go. I made an online appointment for a wash & brush and that's it, JUST a wash & brush. There were 3 people who were not very welcoming and didn't even greet me (whatever). Dropped my boy off assuming they could see how big and fluffy he is, like most people do. Apparently their eyes weren't working at that time since I received a call telling me there was an up charge for his size (nothing on the website says anything about more $$ due to size) okay fine. I told them that I would pay the additional $10. Here's what really pissed me off. His now $51 grooming bill was over $80 (seriously?). I spoke with the grooming Manager and was told they had to de-shed him because of how much fur he has... no phone call asking me if the charge would be okay. I told the Manager I wasn't paying for a service I didn't request or approve. She then became nasty and reluctantly waived the charge. Then had the nerve say I was trying to get something for free, are you f'n kidding me? Again, I'm paying for something I didn't ask for, approve or order. She told me I wouldn't be able to bring him there again (I'm so heartbroken about that.... Not!). I said no problem I wasn't planning on it. Who wants to take their fur baby and be blindly charged for something you didn't authorize. I spoke with one of the cashiers and was told that the grooming service is not part of PSP. If that is the case then this issue is not against PSP as a store. read more

Pet Supplies Plus Gurnee - Hmmmm, he looks big & furry to me. - Pet Stores Near Me - Gurnee, Illinois

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The staff here is a hit or miss. There is barely managers around and the last time I saw one, she was standing around watching as the team members did the work (she had blue hair). I've also seen this same manager throw fits and the few times I've needed a manager to do a return, the worker is usually having to call for one and it takes probably 5 minutes as they are usually in the back office and not on the floor. read more

I use the zignature pork flavor for my dog. This store never has this in any size, when I ask an employee about it all I get is the delivery date! I don't care about that what I asked was if the line was discontinued, also the same problem with Acana pork they don't even offer that, but have the other flavors. I wish this store had adults working there, not college kids no customer service knowledge or skills!!! read more

The manager, Paige, is wonderful. She's very knowledgeable about the different foods and has helped me tremendously. She is extremely patient and a pleasure to talk to. Highly recommend this place read more

Great service associate was pleasant and knowledgeable. I have shopped here before and will continue to show Here. Even tho the cost is higher than other places in lake county read more

Excellent service in grooming by Jessica and team. They are always so helpful and knowledgeable when I bring Maxi and Milo for services. We always receive a warm welcome as well as they are so gentle with Maxi and Milo who do not like getting there grooming done. Thank you for all your help. read more

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Great service, and wonderful fish and pet quality. All my fish I've gotten from this store have lasted over a year, and they make sure your pet is healthy enough to take home with you (doesn't have ick). Even though they have limited options as far as fish goes, they are much healthier than the PetSmart and Meijer in the area. I would recommend this store to anyone who is looking for a new fish friend, read more

Pet Supplies Plus always has everything I need and continues to give add more rewards which help me to continue to come back for more.

This is my 2nd favorite PS+ store (the other is on Touhy). Usually this location has my felines' favorite (Earthborn Holistic) food in stock and the STAFF is delightful. Rarely do i wait in line. As an example, yesterday there were 2 people if front of me and they opened the other register to check me out! (i was in no hurry, but wasn't that nice that they did that).... read more

I give 3 stars because the staff is always friendly; however, here's my issue. I take my dogs there often for the self service bathtubs. I often notice the tubs are not cleaned and I try to do some of it myself....until yesterday all was fine until I noticed when coming out my dogs fur at home that there were sores on his belly. I do most their grooming since I show dogs. I clippered the hair off his belly and immediately realized it was a fungus (I'm also a nurse). I took a picture and showed it to my doctor friend...confirmed fungus and secondary staph/impetigo. So my dog's getting anti final meds/antibiotics and belly scrubs. So we won't be back. The price is good but not if my dogs start getting infections from the wash facilities. read more

I come here because they carry Fromm, but I've stopped bringing my dog due to lack of cleanliness. I always expect random dog treats in a pet shop, but there are price tag, pieces of plastic, tags, unidentifiable powders/grit, etc., all over the floor. I will probably start ordering the Fromm online. read more

Warning Store does not follow Covid protocols, Went there on Monday to bath sister dog a bath. first, there was black grease or something else, My sister's dog got very sick. Bathing area has not been clean look like at least in days, bathing area tub was full of dog hair and crud, and best of all towel hamper was overflowing with dirty towels at least a 2-day supplies of towels, way 2 many for 1-day use, Protocols is to clean after every use. The corporation does not give a damn I called and ask to speak with a supervisor 4 days later, Nobody bothered to return my call. If you are not afraid of getting COVID then this may be a place for you. If you are afraid of getting COVID warning to stay far away. Also, I did speak with the manager who said he never notice the mess. I then said you been here all day and never look in the bath area. The manager needs to be fired. I went back an hour later and still never was clean. So once again warning stay far away from this store This needs a minus 3 star read more

Excellent selection and very friendly and helpful staff. The store is well layed out and it's easy to find items and there is always staff around asking if you need help. The curbside pickup is very convenient and I've been using it about 80% of the time since COVID restrictions were implemented. You just order on the website, they will contact you if there's any issues. Once you get the email confirmation, you just park in their spots and call the store and someone brings your stuff out a few minutes later. Pet Supplies Plus - Gurnee has been my go-to the last 4 years after moving to the area and trying a few different stores. read more

Attentive, friendly staff. Pet-friendly, of course. Groomers are kind and patient. Prompt delivery too! I'm a big fan of this store!

Always great selection of treats and goodies for my babies. I love this store. Plus it's super convenient being right next to Mariano's.

I have tried for a month to wash my dog. One stall open for wash never any towels. Today I get out of the carb& a women with a large shepherd runs to get into the door. I come back at 9:30 still can't get into wash my I have left messages for owner of store to call me. I bought the punch card can't use it come early never can get in. Come other times never can get in. read more

Well...For many years I shopped at Pet Supplies when it was in Libertyville then moved to Mundelein. I moved from that area now live in Gurnee area. My point being I never had stock issues like this store does. Then when u ask if u will recv stock. Next Wednesday I can't tell u how many times I have been told that! (Annoying).. Then go to the web site type in what ur looking for gives 20pages of treat's? Never showing what ur looking for. Called the store guess what next Wednesday again. I'm sorry I come to your store often to be TERRIBLEY DISAPPOINTED OFTEN ! I WILL BE TAKING MY BUSINESS SOMEWHERE ELSE. NOTHING seems to matter at this location. read more

I went there to get salmon oil for my dog. Again there wasn't any oil in stock of any brand they carry, The shelves very low on stock, no one around to ask a question. I always go to this store, I haven't seen the store manager in a while. He was a really nice man very fiendly, & helpful. This store has changed, employees don't go out of their way to even say hello! I had to go to the Mundelein IL store to get the oil. What a different atmospher at this store. Employees are upbeat, very very helpful & friendly even with the store being very busy. To bad the Gurnee store isn't like this, they used to be! Debbie A read more

Went into the gurnee location today for first time. I just adopted 2 small puppies so I needed stuff for them. I asked Libbey on the register to see if they had slip leads, she had no idea what I was talking about nor did she offer to have someone else help me. As im checking out again with Libbey she asked if I had a rewards phone number to.put in, I said no that it was my first time in store. She didn't offer to set me up with one. Then I asked when I could expect a new shipment of food, she didn't know and didn't try to find out. Basically everything I asked her she wasn't willing to help. Bad customer service. read more

The Hypoallergenic shampoo smelled like rotten eggs . Had to get a different shampoo and double wash to get rid of the foul smell . Alerted the staff and they said "again it smells " , need to address the blend . read more

Excellent customer service! I usually go down the street to pet dumb as its closer to my office; but last time I was there the "ladies" in the dog grooming area were downright mean. Also, the check out lanes are usually backed up at lunch time and takes a long time to get waited on. Not only did the staff at pet supplies plus show me where to find the dog food I use, they carried it to the check out lane, then carried it to my car! read more

Shopping here is like family! When I'm there salespeople are in the aisles anxious to answer questions, get out of reach products, etc. I'm always impressed by their product knowledge. HONEST! My kitty is picky, so I ask questions about products. A couple times they steered away and to another product. Again, honest. read more

We volunteer for a rescue and I brought a foster pup in for a self bath. The poor pup completely freaked out. Craig the store manager came to my rescue. While I was panicked and almost in tears, he told me another way to do it and eventually I had a clean pup. I am grateful for Craig's calm demeanor and rescue. I have noticed him before and he's always been so kind and helpful. I go to 3 local PPP stores and this always been the best. Now I know why! Thank you Craig! read more

I was looking for kitten food. The young lady who helped me was very nice and friendly. She walked me over to where I needed to be, made suggestions based on her on personal experience and i was done without any excess wandering on my own. read more

Great store! Staff really cares about helping you AND your fur children Knowledgeable and so engaged.

Have you ever heard of a 6-HOUR DOG GROOMING????!!! If not, this is definitely the place to go. This place is really ONE OF A KIND. We brought our beloved pet dog for grooming appt at 10:30am and was promised a 2-4hour waiting time. So we expect the grooming to be done by 2:30pm. We came back at 3pm to give them more than enough time. OMG! When we asked if our dog is ready, we were surprised that they have not groomed him yet & we're told to wait for another hour. It seemed that they totally forgot our dog. Mind you, this is with prescheduled USELESS appointment, huh. It could've been far worse if we dont have an appt., they would probably have asked us to pick up our pet the next day for a SIMPLE dog grooming. THANK GOODNESS, this place is the only one of its kind. read more

Clean store with friendly and helpful staff. One thing I wish they had was a cart return in the parking lot. Other than that this place is awesome! read more

1st visit; I took my dog here solely for the pet dog wash. I went to the register & bought the 5 punch card & they gave me a towel & told me to go to the back & wash him. I walked back, walked my 70 pound dog into the elevated wash tub, took off his collars & put on the noose. When I went to turn the water on it wasn't turning on, so after struggling for a few minutes (because the staff couldn't have been inconvenienced to show me how their facilities work) I discover the water hasn't been turned on. Since there were no employees near I had to leash up my already anxious dog, get him out of the tub, find an employee, and repeat all of the previous steps with a worked up dog. 2nd visit; both of my dogs needed a nail trim and I needed to wash one of them. I went to the counter & had them punch my card & told them I needed 2 nail trims. They told me I had to go to grooming for the nail trim. I gave the groomer the dogs vaccination records & the first dog. I told her my other dog had to go outside could I leave the other with her & she said no problem. I came back in & traded dogs with her. She spent probably 20 minutes trying to cut my male dogs nails with no luck (it happens, he's a husky). What upset me was that I was still charged full price & when I got home neither of my dogs looked as if they had nail trims! The one that she claimed to have cut didn't even have raw edges and there was a long tip before the quick even started. $20 wasted bc I had to take them elsewhere anyway. When I went to wash the dog this time I had the same problem & had to drag 2 dogs around with me to find an employee. You're better off going to the libertyville location if you made the same mistake I did & bought a 5 wash card. I only hope that I'm allowed to use my punch card there since the employee who sold it to me said she thought I could but wasn't willing to find out for sure. read more

My online order was ready as stated. The employees were very friendly and offered to take my purchases to my car.

Pet stores treat there pets terrible and I would never recommend buying a living pet from them. Their ferret was living alone and with no where to climb around (ferrets should never be alone they need companionship. ) the ferrets tank was also kinda broken. their bearded dragon looked weak and sickly and possibly stunted. If you are thinking of buying a live animal I strongly recommend getting one from a pet expo or from a breeder online. They have much healthier pets. read more

Excellent customer service. I placed an online order yesterday at 4:30 for curbside pickup, got a confirmation email but never got the email saying it was ready. So I called at around 6:58, found out it was ready and that the store closed at 7. The girl I spoke to asked how far away I lived and was kind enough to wait 10-15 minutes for me to get there. My cat is diabetic and his auto shipment of food was running late. Thanks to her act of kindness he didn't have to skip a meal. read more

This place is amazing. I have gone here before but didn't get a chance to look around because I had to grab a few treats quick. Today I had to go and see if they had the special food for my dog Fromm that I normally buy from ma and pa local businesses. Don't get me wrong I love supporting local small businesses but this place is so convenient. It is right next to Mariano's where I go to lunch weekly and has my dogs food. I work down the street so during my lunch break sometimes is the only time I have to pick up things. One of the gentlemen in the store asked me if I needed help and I said yes do you have Fromm. He showed me it and asked if I needed any more help. I said yes could you carry the bag because I threw my back out. He not only carried it to the register but out to my car as well. They have great customer service. Not only did he help me but he noticed an elderly lady in the checkout and said to the cashier bring someone else to the front to help her to her car just in case she needs it. Now that is customer service! read more

Great store with huge variety of dog food. The employee's are helpful and nice. They also have samples of different items from time to time. They also offer competitors prices with no issues. They also have good sales. read more

Thank you to the ladies who helped me find a great shampoo for my dog. He has itchy skin and is always scratching. Since we have switched shampoos he is doing so much better! read more