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    Matlock & Associates

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    LYFE Marketing

    LYFE Marketing

    2.0
    (12 reviews)

    I found this company through a youtube video. I had been attempting to do my businesses facebook…read moreads myself for sometime and realized I was just wasting my money. My business has a specific clientele and I was nervous about bringing on a social media advertising company. I was pleasantly surprised with their information and assessment of my website. I decided to roll the dice and sign on for the 3 months they required at the time. So far I have had several new clients come through my doors due to the ad that have been running. My social ads manager Marshall is a creative individual who helped formulate the ads that would be running. He has answered all of my questions and even went beyond to help me understand what facebook's ad manager shows data wise. Im excited to see what the next month holds as I have only finished my first month with them. I will say that I already had a website professionally built, booking software for clients to sign up straight from my website, and professional pictures of my clients ready for Lyfe Marketing to use. I do believe if I didn't have these things in place the ads would have ran less successfully this past month. I will say I believe the initial start up with the company was slow. I was signed up and starting around the first week of May but my first ad did not start until Mid - late May. There were forms, phone calls and other items that had to be dealt with, but my first "edit" of my first ad was only a color change of a sentence. That change took 2 days to complete. I know the editing software they are using and it would only take a few seconds to do. This just shows they have other clients in my opinion and I am not overly upset with the time it took. If I could create, manage and run my own ads I would not be using them.

    I am writing this review to warn other small business owners about the severe gap between what LYFE…read moreMarketing's sales onboarding team promises and what their fulfillment team actually delivers. Before signing our agreement, their representative explicitly stated in writing, "We can design anything... we can turn your vision into reality," assuring us that their team could use specified AI tools to deliver a realistic product image of what our final retail product would look like, and agreed they could work directly from our raw component assets--specifically photos of unlabeled and uncolored physical product samples--while our pre-production retail samples were being manufactured. We provided these raw assets alongside exact HEX color codes, label artwork files, a detailed brand brief, and even our own generative AI images for reference. Relying entirely on this technical representation, we moved forward and paid our initial onboarding fees It was clear from the beginning that the fulfillment team was unable to meet the expectations set by the onboarding process and sales agent. Instead of using our source assets to create a final, realistic product image which they explicitly stated they could deliver during onboarding, it was obvious they chose to replicate the placeholder AI images I had shared to assist them, and even failed to label our products with the provided files. When we pointed out these errors, management backtracked completely, stating in writing: "...it would help us greatly if you are able to provide product photography, as that allows for better accuracy... product photography can help ensure the final assets are as accurate and aligned with the actual product as possible." This blatantly contradicted the exact AI technical solution they sold us to secure our business. If you're a business without final retail-ready photography, be incredibly careful with the verbal and written technical promises made to you during their sales loop. I also highly recommend any small business owner thoroughly check their Better Business Bureau (BBB) rating and reviews before moving forward.

    Local Marketing

    Local Marketing

    3.9
    (7 reviews)

    Incredible Company!! Incredible people and staff is incredibly knowledgeable and really cares about…read moretaking us to the next level!

    As it stands now, LMi owes me money for time worked. They withheld money for an HSA account they…read moredid not set up, and have not reimbursed me for the contributions withheld from my pay. When I was hired on Aubree asked if I needed a PC or Mac to complete my work, and I answered Mac. A month later I received a PC. It was a pretty lightweight computer and I had a lot of trouble running photoshop. A few days in I also noticed that it would crash or restart a few times a day. I brought this to managements attention and was told "this is what everyone uses without issue". This was of course not true. The other designers had Macs with specs to run Photoshop. I continued to voice my frustrations, because it genuinely infringed on my ability to get work done. It took months of this back and forth before they agreed to order something that would actually work. About a month after I started receiving benefits I asked to gain access to my HSA. I brought it up several times to different people and was largely ignored. Eventually, four months later, as I was leaving the position I emailed all of the CEOs, it was discovered that no one had any idea how it was supposed to work and there wasn't an account. It has been weeks since then and I have no new information about a resolution. In my exit process, I was expected to return the laptop. I was given the information to ship it and told if I didn't get it out that afternoon I would be charged for it, because of a document I signed at hiring. I was at work and unable to get it out that day, so I asked to see the document. Aubree was VERY weird about it and kept trying to make me feel bad about asking for it and not being able to get it out that day. When I finally did get it shipped, I received an email threatening a police report if they did not receive it soon, despite it being in transit and the company still owing me money. Overall my experiences with design and project team members was largely positive, but my other experiences with Aubree and Michele were largely hostile and unprofessional. It was always such a chore for them to be bothered to help out an employee. There have been multiple times where each of them ignored me, or just stated plainly they weren't going to help. It was very off-putting to be talked to the way I was, especially by Aubree. It would be one thing if this were an isolated incident, but it's really indicative of a larger issue. The company has large amounts of turnover, bare minimum benefits, and a really poor work/life balance. i was paid decently, but expected to get so much work done before leaving that quality was always a compromise. I saw so many people in and out in my brief term, and it was always branded as exciting growth. If you're going to work with or for this company do so with caution.

    Cox Enterprises

    Cox Enterprises

    1.4
    (7 reviews)

    I contacted your company and spoke with several agents. Most were polite, until I reached one who…read morewas as cold and dismissive as your useless chat bot that doesn't respond to messages. After dragging me through hoops just to get an answer, she told me I needed to cough up thirty-some dollars for an account that supposedly closed today (she even texted me this while we were on the phone, I guess I can say they didn't inform me of the charge, well done). Apparently, that's how you handle transfers and moves. Two-plus hours, multiple agents, three supervisors, and one frosty lecture later, I'd lost time, money, and patience. If the goal was to make customers feel like hostages, mission accomplished. The escalation department briefly restored hope with actual professionalism, even assuring me I couldn't connect it myself due to "configuration issues." Then nobody showed up for the install. I was told it was merely delayed but still "on the way." I paid a bill I was never advised of when setting the appointment a week earlier, only to discover the install had been rescheduled for the wrong apartment. That isn't customer service, it's slapstick. And the kicker? I called back, got yet another agent, and was told I could connect it myself now that the line was active. I did. It worked instantly. So congratulations, you've managed to set a new standard for incompetence.

    IF YOU ARE READING THIS REVIEW TO CONSIDER Cox as your Mobil phone service......STOP NOW!!!!!! and…read moresave yourself from endless grief. When Cox states "UNLIMITED SERVICE".....BEWARE. WHAT YOU NEED TO KNOW: The only thing at Cox that is unlimited is the amount of service you can "buy" the data use is NOT unlimited. You also need to know your phone will drop service dozens of times a day for no apparent reason. You will not receive any meaningful customer service AFTER the point of sale. They will ship you off to coxcorp.customerrelations@cox.com.....to a lady named Nancy who is a master at giving you tasks...."to improve service".....all futile. Her job is to keep you busy. In common language this is called "The Runaround". We went back to Cricket because at Cricket they actually DO have service across the ENTIRE country and they don't loose service when there are clouds in the sky. READ THE HORRIBLE REVIEWS ON COX. After you do....you won't even consider Cox as a phone or internet provider. The way Cox employees treats its customers after you sign up.....is completely different than the kind smile you received while they rope you in. After complaining on social media platforms....I was blocked on every platform. This is a multi billion dollar corporation that treats its clients like trash. I already have collections agency's contacting me for "service" I NEVER received. Our phones are now trashed and worthless because something was lost in the transfer. Can you imagine coming to a new phone service.....and your phones end up not working right, you loose service all day, every day and the persons assigned to assist you.....tell's you to go back to Cricket? That's exactly what happened to us (by an employee in this store). A 3 month nightmare is now over. Because we ended service with Cox and went back to Cricket.....except for constant harassment to "pay what I owe". All those commercials about unlimited 5-G are a lie. The ONLY thing that is unlimited is the number of "blocks of service"....that you CAN PURCHASE. Remember that first! #BoycottCoxCommunications #CoxCommunications #CoxEnterprises #ApolloGlobalManagement #MarkGreatrex #GeraldinePfeiffer #YouCanDoBetter #CustomerService #CoxEdmondOklahoma #ReadTheReviews #DoNotPurchaseThisMobilPhoneService #HeadedBackToCricket #Cox

    Matlock & Associates - marketing - Updated July 2026

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