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    Matt Dill - RE/MAX DFW ASSOCIATES

    5.0 (1 review)
    Open Open 24 hours

    Services - Matt Dill - RE/MAX DFW ASSOCIATES

    Buyer's agent

    Listing agent

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    5 years ago

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    Brand Properties Group - Keller Williams - Stacey Sauer, Team Lead and Listing Agent

    Brand Properties Group - Keller Williams

    (6 reviews)

    For more than 15+ years, we have loved working with Jeff and his excellent team! Using them to sell…read moreand buy multiple homes. Jeff and his team make the buying/selling experience easy and always go the extra mile! They are extremely knowledgeable, courteous, true real estate experts... and Jeff is a really great friendly guy, too! From them, you will receive thorough trend analysis, detail marketing plan, access to the best service providers, assist with preparing your home to sell, outstanding home photo shoot, web presentation and sales brochure. We have dealt with a lot of real estate agents in life our lifetime, but have always been extremely satisfied Jeff and his team... and will never use anyone else for any of our real estate needs. We believe you cannot find a better agency than Jeff Brand & Associates!

    My wife and I worked with Jeff Brand, he had a great presentation along with a first and second…read moremeeting. After that he lacked Customer Service, Customer Empathy, professionalism and responsiveness. First off, when you are moving, leaving one job and starting a new one in another state, you need lots of help and support from your Realtor. You pay them to constantly be in contact with you, go over many times the key cost of selling your house outside commission. Jeff handed us off many times to his "team" and wasn't readily available. We often had to leave messages or talk to his staff which didn't have all the answers we wanted. He is out of town often and it's his time off. We had a medium to high end home in Bridlewood, Flower Mound, TX and felt very under represented. From the lack of response, to the non-professional photos, to not reviewing our closing statement with us before we signed, just bad customer service. I also told him many times I didn't want to pay for a home warranty for the buyer but it was put inside an addendum I didn't thoroughly read. So regardless of me telling him I didn't want it, he knew I was so busy so he just put it in the addendum and knew we would sign. I also had to ask him to check in with my wife often, which he didn't, maybe he had an office staff person call her, but not him. I told him I felt like he didn't represent me well against what he stated was a less experienced realtor as I feel they got more than needed. I asked Jeff for a refund of some of the commission because he didn't perform well, his response was I don't owe you anything and you signed everything. He doesn't care about the service he provided, he measures customer service by you signing the documents and moving along. So, therefore I give him a bad review. If he would have refunded some money and covered for his lack of negotiating skills on my house and for the poor customer service, I would have felt much better. Also, our first buyer was a cash offer that dropped out. it turns out they rented a home that Jeff is representing, he didn't even have the professionalism to tell us, he just stated they weren't interested in our house anymore. A neighbor informed us. He stated he didn't make any money, not one penny, but I know who rented the house he represented and they are wealth clients who he would like in the future.

    Matt Dill - RE/MAX DFW ASSOCIATES - realestateagents - Updated June 2026

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