I lost money twice on the bank's coin counting machine. The coins were separated and double and…read moretriple counted by me. The first time was for $10.00 even, the second time was for $4.85. The tellers said they couldn't do anything about it. I then contacted the branch manager and she acted very uncaring and refused to do anything about it. Anything over $1.00 in coins is put into the machine and that's it. Whatever the machine counts is what it is without any recourse to dispute or get your money back out of it.

Without question the best customer support of any bank I have ever experienced. Great people…read more As long as it is within business hours, a quick call to any of their personal bankers can clear up 95% of my issues. No questions about my favorite color when I was 6 years old or what's my dog's birthday, just "Oh, hello, what can we help you with?" I hope it never changes.

Mike assisted in the purchase of our first home over the last few months. We were under contract in…read moreDecember but did not close until February, Mike remained communicative and informative throughout that entire timeline. This being our first purchase we had no idea what to expect, having met with Mike before we even made an offer we were educated as to what to expect in the process and what Mike and his team offered us. We felt far more confident from that initial meeting and knew we had the right team behind us. Throughout the process Mike kept us up to date regarding interest rate movements and helped us secure a very good rate. He answered our very specific questions, was incredibly timely in his responses back to us, and calmed any nerves we may have had. I highly recommend working with Mike, if you are looking to learn about the mortgage process give Mike a call, you will not be disappointed.

The Facchini team supported us from day one - educating us on the process of home buying and all…read moreconsiderations we should factor. We shopped rates and they were able to match the most aggressive rate for us. On top of that, their communication is always immediate, which was a huge factor for us getting an offer accepted and closing with speed. They also offer Cash Guarantee options (if qualified) which made our non-cash offer competitive against those that were paying cash. All around we have had a great experience working with Michael's team from the start through close. Thank you!

Matt and his team are top-notch, customer-focused agents! Highly recommend. Very people focused…read moreand explain options and services clearly.

Needed a new insurance agent when we moved and was recommended to Matt Gross. Lorrie who works in…read morethis office was fantastic! And Matt even called to make sure we had all we needed and to welcome us. They know what they are doing!

Gene made our mortgage refinance process seamless and easy. After dealing with the big brands with…read moreTV commercials (and their annoying sales calls, high closing costs and higher rates), I finally found Gene who easily beat the national-chains' rates and closing costs. I knew we were in good hands when he said, "one thing I value most is sleep, so I'd rather get you an honest deal than lose my sleep." I couldn't recommend Gene more to anyone in need of a mortgage refinance. He is simply the best; an honest straight-shooter.

Gene is an outstanding mortgage broker. I am a realtor in the Chicago area and I sent him a client…read moreto get a pre-approval and within minutes he called my client back to see what she needed. He guided her and let her know exactly what she needed to do regarding her finances to get a home. My client was super pleased and even more excited to find a home that met her needs. He educated her and let her know what the loan process would be and any costs that are associated. I would highly recommend him.

Terrible banking website. You can't do minor things on it...like change your address. Even when I…read morego in and talk with a banker they agree. My young adult kids say Chase is the best. I may think about changing and going with a bank that fits my needs by being more customer friendly as far as their website. Nancy

I believe in supporting local businesses and this bank is a jewel. Their customer service can't be…read morematched with any of the big, nationwide banks and their website and tech services are as good as any big banks. They hold community events like document shredding and kid friendly/family oriented events. Their personnel are friendly, knowledgeable and always try to help. Excellent place to bank!

Ryan Gable from Starting Point Realty was our agent when we were shopping for a house. We're first…read moretime home buyers, and even though we did as much self-learning education we could, he taught us there was always more and more to learn during the home buying process. Even though we had a hard time deciding between single family homes (Detached) and town homes/Condos (Attached), Ryan was always patient with us. He was with us every step of the way with great insights on affordability, explaining how home offers work, even when we decided to switch our search locations! No matter the twists and turns we presented (I'm sorry Ryan!!), Ryan stood by our side the entire process. In fact, he was a mentor for us, who went to essentially EVERY single house we wanted to see, who gave valuable opinions and insights on every home and even the area where the home was located. He checked in with us and made sure we actually loved the house instead of pushing us towards a home to make a quick sale. Ryan is the kind of real estate agent you would want; patient, will educate you during the whole process, and will ensure you're taken care of during the whole process!

Ryan was incredibly knowledgeable, experienced and empathetic. He was able to deftly guide us…read morethrough the process of selling our home and the absurdities of the current market to a safe landing. Ryan was down to earth and walked us through each step, always respectful of our situation and perspective while providing honest and insightful counsel. Ryan worked with us even before any formal agreement, advising on remodeling and market value. We had to sell our condo due to unemployment, it was an emotionally difficult process but Ryan and his team were always supportive and compassionate. Ryan went above and beyond in terms of availability and providing hands on help. This process could have been an absolute nightmare with a lesser realtor, but we always felt safe guided by Ryan's expertise.

Contacted Rosie's office and made it very clear I wanted to deal with ROSIE. But her husband said…read moreshe was out of the office. We talked, he gathered my info... said he would send me listings and be in touch plus alert Rosie of my wants and needs. Never heard from him OR Rosie.

Are you buying or selling in the Brookfield Area? Hire Rosie! We bought our new home in Brookfield…read morewith Rosie. She helped us place an offer and close on time. There were no surprises along the way, she was making sure that the process was moving along, and quick to get on the phone to remove any issues before they became obstacles. We appreciate that she is the top agent in Brookfield, is a full-time realtor, and on top of EVERYTHING. We are thankful for her knowledge, drive, and motivation to deliver top service to her clients.

In a business where responsiveness can make or break a deal, Lindsey Paulus stands apart. From the…read moremoment our team is scheduled for a shoot, she communicates clearly, professionally, and promptly -- and if anything changes, she's on top of it before we even have to ask. That kind of genuine consideration for the people she works with is rare, and it means the world to us. Our photographer doesn't just show up to Lindsey's listings -- they look forward to them. She makes every person she works with feel truly appreciated, and that culture of respect and professionalism radiates through everything she does. Every listing is ready. Every time. No shortcuts, no compromises. The consistency of quality she brings to her work is something we have come to count on -- and deeply appreciate. What truly sets Lindsey apart is how she approaches marketing. She doesn't run the same playbook on every listing. She takes the time to understand what makes each property unique and builds a plan specifically around what will make that home sell. In an industry where so many agents default to doing the same thing every time, Lindsey's commitment to doing what's actually right for each client -- not what's easiest -- is something we are genuinely grateful for. We are lucky to work alongside someone who cares this much. Thank you, Lindsey.

Lindsey was awesome to work with in selling our home in La Grange Park. We interviewed four good…read morerealtors before choosing Lindsey and she was clearly the best. She is very knowledgeable about the greater La Grange / Western Springs neighborhoods and showed us a lot of data on value and how to price our place appropriately. Lindsey brings a lot of energy and is a perfect blend of moving things along and being flexible and accommodating to our needs. She is very responsive over calls, texts, emails and also in person meetings. Lindsey also has a great network of vendors / professionals to help with repairs, upgrades and other things that we chose to do to improve the value of our house. She got us a professional stager (included in her fees) and also helped us stage the house with things from her own collection. The photographer / videographer she works with is also great and got some great pictures that made the house look awesome. At the end of the day, we got our house listed at a great price and within a week we received two great offers! Lindsey was there for us throughout the open houses, offer acceptance, inspections and ultimately closing on the house in less than 30 days! Overall we had a really positive experience and we appreciated Lindsey's advice, recommendations, flexibility and more importantly all her help to get our place sold. We will absolutely recommend her to anyone who is looking to sell our buy a new place!

As a home inspector, I work with hundreds of real estate brokers and can honestly say that Mark is…read moreamong the best! His dedication to his clients is unparalleled and he is one of the most ethical and respected agents in the in Western Springs, LaGrange, Lemont, Hinsdale, Chicago, etc. Again, I am in the business and would know....it's really not surprising he is a top producer for buyers and sellers year after year. It you truly want someone working for you and your needs, it would be hard to find a better broker.

From the owner: Frustrated with low inventory? Contact me today to discuss pre-market listings.read more