My husband and I purchased our first home in March/April 2026. We started the process intending to take things slow, but quickly found our ideal home within days of securing our realtor and needed preapproval fast. As veterans, we initially pursued a preapproval through USAA, but unfortunately didn't receive the level of follow-up we expected. Our realtor recommended a few lenders, and Brendon immediately stood out. Not only was he quick to act, but he was personable and genuinely invested in helping us from the very beginning. As first-time homebuyers, we had a lot of questions, and no question ever felt too small. He took the time to walk us through everything in detail, whether it was a quick 10-minute call or a longer conversation. He was incredibly responsive (often replying within hours) and set clear expectations throughout the process. As veterans, it meant a lot to work with someone who truly understood the VA loan process and could guide us confidently. One thing that really stood out was how he supported us when we submitted our offer. He personally connected with the seller's side to vouch for our financing and strengthen our offer. We truly believe that level of advocacy helped solidify our offer being accepted. The transition between Brendon and Josh on the Neighborhood Loans team was seamless, and both of them checked in regularly to make sure we felt informed and supported. Their level of service made what could have been a stressful experience feel smooth and manageable from start to finish, and we were able to close on time without any surprises. Bonus points for the handwritten notes, thoughtful closing gift, and the personal touches throughouht. They truly made the experience memorable. We would recommend Brendon and his team to anyone, especially first-time homebuyers, without hesitation. read more

Jeanne Gorey was my loan officer during the refinancing of my condo in April 2026, and I absolutely could not have been more pleased with the experience. Her knowledge of the lending process, attention to detail, and commitment to customer service were evident every step of the way. Throughout the process, Jeanne was always available to answer my many questions, and to explain the various stages of the loan. As we know, refinancing can be a complex and sometimes stressful experience, but her professionalism and communication made it much easier to navigate. I always felt confident that the process was on track and that I was well informed about what to expect next. For anyone looking for a loan officer in the Chicago area, I would highly recommend Jeanne. Her expertise, responsiveness, and dedication to her clients are second to none. -Paul L. read more

It matters who you work with, it's the difference between closing on time and/or missing out on the house of your dreams. Isliana went farrrrrrr above and beyond navigating my home buying and selling process. Doing both simultaneously is stressful. However, she made sure I had everything I needed on time and so quickly. Nights, weekends and even over the Labor Day holiday she made it happen. In contrast a competitor on the other side of the deal threw so many hurdles into the transaction. The poor buyers didn't have someone with their best interests in mind. It made Isliana's hard work all the more remarkable. Highly recommend, exceptional. read more

Neighborhood Loans: Downers Grove - NMLS ID: 222982 - Mortgage Lenders Near Me - Downers Grove, Illinois

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Thank you!! What a great experience I had! I don't like using Yelp since they're known to skew reviews but Domenic did such a great job with the refi AND new purchase of my new home, I had to leave where I can. They were so quick and thorough that I closed both loans in less time than we had planned. Domenic kept me on task with "almost" daily reminders and would help me with the questions about the on line applications, paperwork uploads, and monetary concerns. I would definitely recommend and use him again! read more

Saul provided very fast turnaround times. Always very responsive and available. He genuinely did his best to get us the best rate for the current market. We greatly appreciate it. read more

Every thing went well and Ryan was absolutely professional and amazing to work with. He also picked the best option for my home loan and worked with me every step of the way! Amazing and awesome experience working with neighborhood loans read more

John J. Did an AMAZING job. I was looking to buy my first home. My credit wasn't the best, I had a million questions and a million more worries. He handled it all and walked me thru every step and answered every question. He never made me feel rushed or pressured. He made an extremely daunting, intimidating task a breeze on my end. The payoff... My very own home. I HIGHLY recommend using him if you get the opportunity. read more

Neighborhood Loans: Downers Grove - NMLS ID: 222982 - My first home. - Mortgage Lenders Near Me - Downers Grove, Illinois

Brandon was amazing to work with. He was responsive and made this such an easy and stress free 1st home experience. My real-estate agent spoke highly of her experience with Brandon and said she would love if all loan providers were as detailed and prompt as Brandon was. I would highly recommend using this company and specifically Brandon for any home buying needs. I absolutely intend to go through him for any and all future purchases. read more

I just had a question and filled out the form online and they pulled my credit after I already had a pre approval without even having a conversation with me. I called and they told me it was nothing they can do and all I wanted to do was ask a question. read more

Smooth transaction! We closed in 30 days. They were professional and efficient. The fees were okay, but mostly they made the process fairly effortless compared to other lenders I've worked with. Thanks Neighborhood Loans! read more

Two stars because they helped get my loan prior to closing, but sold my loan within 2 weeks of closing. Hadn't even created an account when I received the news. Now I have to create an account to pay one month to Neighborhood Loans before having to start over with the one loan company we wanted to avoid (Mr. Cooper). Would not recommend. read more

I wanted to buy my first home and after research on the best mortgage brokers, contacted Neighborhood Loans. I was connected with Rick Mauro and I couldn't be more grateful that it was he who answered my call. Rick was extremely helpful and answered all of my questions and concerns completely. His follow-up skills were essential because I may have hit a bump or two in the road by dropping the ball but he was always kind and patient. And a genuinely nice guy. Couldn't be happier. read more

Isaul had great advice and really made an effort to get us exactly what we wanted. Way more than a numbers guy, he was knowledgeable about everything from escrow to specific contractors. If you want to feel secure, he's your guy. read more

Super easy online operations. Excellent communication throughout the entire process. Easiest loan I've received.

Matt ,Eileen, and the rest of the team at downers grove are truly amazing. We wouldn't have been able to get our house if it wasn't for them. They are the best. If you are looking to buy a home and need a reliable mortgage company. Contact Matt and Eileen!! There customer service is top notch and do a lot of the work for you. read more

Awesome team with personalized service. Prompt friendly and straightforward! Thank you all again for everything very smooth- read more

They are great the helpful people and they will put in the right direction for your budget

Very helpful. The electronic document signing was very easy. They were accurate on all documents. Documents were all complete and accurate for closing. Members on the team would constantly send reminders and follow up, which was very much appreciated to keep the project moving forward timely. Members would also answer emails and texts immediately with any questions, also very helpful and easy. They attended my closing in person and sat there the whole time; especially given we had a few issues unrelated to the loan and it took 3 hours to resolve. If I ever buy another property, I will only use them. Thank you!! read more

I had the pleasure of working with Jeff LaRocco, Eileen Flood, and the team at Neighborhood Loans. It was my first time buying a home and there were a couple of issues that I ran into that I wasn't familiar with. The team was very helpful throughout and I will recommend them to my family and friends!! And I will surely be using them for an investment property that I would like to purchase in the next couple of years. Thanks for all the hard work!!! read more

Everyone at Neighborhood Loans that assisted with my loan was professional and friendly. They willingly explained any questions I had and made the process of obtaining a mortgage less stressful than other companies I've worked with in the past. read more

I can't say enough good things about the team at Neighborhood loans! From start to finish they made the process of buying our home so easy. I originally contacted Neighborhood loans about buying an investment property. When things changed we decided to buy a primary instead. Shannon Ross, Debbie Bingham were phenomenal through out the whole process they communicated on time and made the process seem less. We closed and had keys in hand in 3 weeks! I will definitely be working with Greg and his team in the future! read more

Luis Sunsin basically held my hand during the qualifying process. He was patient and answered all my questions. He always returned my calls promptly. I appreciate everything he did for me read more

Rick was great to work with. The only issue I had is receiving so many email with links to documents to sign. It was confusing at times. I wish it was clearer from the beginning on how many emails I'd receive and how many documents I'd need to sign. I can't imaging having to sign all those documents in person. read more

Awesome company to do business with! They were always available at any time I needed them.

I was blessed to have Blair Anderson and Barb Harrison to help me thru the process. They are a wonderful team and helped me every step of the way with patience and understanding and took those extra steps for me. Even got me locked in at an even lower interest rate! I am more than grateful for all they did for me. Thank you! read more

Cheli (Aracelia) was a good partner to work with! She came referred by my mother who had used her services for her condo purchase in 2018 and then her refinance in 2020. Based off my mom's praise, I went with Cheli because I needed someone to be speedy and consistent. Cheli was definitely speedy with getting my husband and I our initial home loan quote and then had the underwriting/closing process done fast too (could have closed early had the sellers been ready on their end!). read more

My family is so thankful for Greg Pusch from neighborhood loans. We had been looking for a home for almost a year in this crazy market. The mortgage officers we found before Greg were horrible all lying about closing fees and giving us a terrible interest rate. Once I met Greg he explained everything in a way that finally made sense and was always available to talk when we had a question. He completely changed the home buying experience for us and made us feel confident and comfortable with our choices. We were so happy we found Greg and highly recommend him to first time home buyers or anyone looking for a great Loan officer. read more

Patrick went WAY OVER to help me with my refinance... complicated and frustrating working with the old mortgage company, I don't know what I would have done without him!! Always answered texts and was completely informative about the process, I would trust him With any loan! Thx Patrick read more

Isabella Rico is AMAZING. She did all she could and beyond to make it happen!! Thank you!!!

I am a first-time buyer and I have to tell you Soraya Rendon was sooooo helpful throughout the entire process from the beginning to end!! I was fortunate with Soraya, I can't express how much I am thankful, I really thought this process was going to take longer, I was pre-approved mid-Feb and by the end of March, she was ready to close on the property(WOW). I highly recommend giving her a call when you feel ready to purchase a property/s Thank you Soraya! read more

I'm so happy they sold my loan - I was going to refi out, but this market is terrible. They are absolutely awful. In April they double charged me for my mortgage (their mistake that couldn't be corrected), then because Cook County tax bills are delayed... decided that because I couldn't prove on paper how much I'll owe for my 2nd installment 2021, that my taxes are actually 2x reality ($18k/year). May payment is $1k/mo over my standard payment - all for escrow. So you're sitting on money and what... making interest on it? It took over a month for anyone to figure out what was happening with my account. Lots of confused employees saying something was in fact wrong... Run. read more

Best mortgage lending company. They are very professional and knowledgeable in the industry. They go above and beyond to get their customers the best. read more

I work in an industry with very discerning clients needing exemplary service in every facet of their lives. Among the things we do, we also help in their home purchasing needs. Neighborhood Loans, and specifically Maggie Buchanan, is the only firm we will ever use again - EVER. To have the flexibility of securing mortgages in multiple states, while also having the greatest communication and turnaround on those strange little 'extras' that pop up in the home buying process without having to badger to get information is exactly what you will get with Maggie and Neighborhood Loans. Once we got to the underwriting process and Christina joined the conversations, the best got even better. This team is no joke and the best I have ever worked with. We had two properties going at once for the most recent transactions, something that would send other Loan Officers into a tailspin, but they were both handled with impeccable attention to detail and to perfection. These purchases were not easy, they both had oddities that popped up (historic home and the extra needs of condos), and it did not phase them. We are beyond thankful for Neighborhood Loans, Maggie Buchanan, and Christina R. and truly will never use another lender again. THANK YOU FOR BEING AMAZING!!! read more

I was working with Karen Ziska and I'm glad I didn't choose this company as a lender. I would have ended up paying $15-20k more than what I should have for my new home loan. Even though their interest rate was slightly lower compared to others and I was getting seller concessions, it still didn't seem to make a difference in the total amount I had to pay back. When I wanted a breakdown of my cost, the information that was given to me was not itemized, it was confusing (because cost were merged together, without saying what they were for) and things just didn't seem to add up. They will push for everything to process quickly, however, it's done this way so you won't have time to check other resources and notice how much you're over paying for the loan. The customer service was horrible when an issue came about. While I was working with them after becoming suspicious, I tried to cancel my appraisal and was informed nothing will happen unless I scheduled the appointment. Somehow the appraisal still took place and NHL was only willing to credit me back a partial refund. The appraisal company & NHL both blamed each other for the misinformation & cost. When I reached out to Juan, a supervisor at NHL, about the situation he never contacted me back. Last but not least, once I advised Karen I would be going with another lender she started to respond unprofessionally through text and emails. In a nutshell, I'm glad I didn't complete my home buying process with NHL. I'm encouraging all to take their time with this process and if something doesn't make sense to you it's probably because it actually doesn't. read more

Dont recommend they are very deceptive Sort of like a used car salesman. Go to the bank you currently have your mortgage with.. Make sure you have everything in writing/email. They Did not disclosue very important information. I even sent an email asking the question why was my refinance amout larger than the payoff balance and the response was in escrow nothing about points nothing about closing costs etc said I should receive the difference in refund check. Called to ask about why not use Quickenloans instead and he said We Strictly deal with banks, you can actually go to a person, with them its an online service: WEll my loan is with a similar company as Quickenloans ,. The mortagage is not as he said it would be it is with an online company That has bad reviews. Very unhappy, is understatement. He kept on pointing fingers, not the mistakes he made. Bottom line Go to a Bank for mortgage or refinance.. Regardless of them being top rated no clue how , they are deceptive to their clients and don't disclose important information especially when asked. read more

We are 1st time home buyers and Soraya Rendon was AMAZING AND WONDERFUL to work with. She helped us with every step of the way of getting approved and also answered every question we had. Soraya and Letcie always going above and beyond. They are a wonderful group of ladies to work with and THANK YOU for making this a stress free process for us. Soraya you made us feel confident and buying our 1st home possible Thank you and your team! read more

I'm an IL Licensed Real Estate Agent primarily working on the north side of Chicago. I've been working with Matt Rosen and his team from Neighborhood Loans for several years. When I refer him to my clients, I tell them that he has been written up in "Who's Who in Lending" by Chicago Magazine, is committed to his clients, has a high standard of service, is very personable, trusting and ethical. Every client I refer to him is extremely happy with his level of expertise, his knowledge, patience, communication, respectfulness and overall experience with NL. Even the attorneys that I use refer Neighborhood Loans, Matt and his team. If you need a mortgage lender, contact Matt Rosen!! read more

Amazing service! We had a really good experience when we purchased and then when we refinanced. Attention to detail and great communication. read more

Didn't lock rate in when we came to a agreement and when i had a purchase agreement they claimed I never locked one in and offered no resolution when I had obvious proof read more

This is the worst most unprofessional loan company to work with. If I could give it zero stars I would. It is very unfortunate that this company has a worker like Jonathon Volpe working there. He has made the process of getting our dream home such a nightmare. This person is very unprofessional and could care less of his job. Thanks to him I was not able to get the dream house me and my husband wanted. He never locked down our percentage rate when we told him to and I have text messages that prove it. He tried to amend his mistake by giving us a lower rate so that we could buy a house which was a buy-down. We had to pay to get a lower rate, which to me is inexcusable. Why would we have to pay for his mistake? It should be coming out of his pocket not ours. He had the audacity to tell my realtor that we never told him when clearly we did (pictures below). He never took our business seriously. If he didn't want to make a sale he could have just told us straight up and we wouldn't have wasted our time. His customer service was beyond the worst one I have ever encountered and I hope to never deal with this company again. I will be taking my business else where and wouldn't recommend anyone to this company due to a particular loan officer. I would not be surprised if this similar situation happens to someone else and it would be really unfortunate. I cannot stress this enough, Do not get this particular loan officer. His number one priority are not his clients!!! read more

Neighborhood Loans: Downers Grove - NMLS ID: 222982 - Mortgage Lenders Near Me - Downers Grove, Illinois

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