This is a review and a heartfelt thanks to Roberta at Andy Dungan, State Farm Insurance company in…read moreTijeras. Roberta has answered all my questions patiently and helped me save money for the last thirty years. However, today, I came to her with a bigger problem. Actually I waited at the door at opening hour and asked her to help me unravel a problem: I was being blamed for a hit and run accident that I did not commit. (I was being harassed by a collection agency and couldn't figure how to prove my innocence.) Roberta got on the phone, waited on the phone with the claims department, found the necessary info, worked with the claims agent to figure out from whence came the mistake and how to clear my name. She was patient, uncomplaining, professional and informative. I am in her debt and want to recommend Roberta Chavez and Andy Dungan State Farm office in Tijeras. You don't often meet someone who totally makes your day: Roberta Chavez totally made my day today. Thank you, Roberta!

From the owner: My vision is to be an insurance professional whose agency is dedicated to keeping the customers'…read morebest interests as my primary goal. My employees and I will provide consistently professional service to all of my customers in an office atmosphere that is caring, friendly and extremely reliable. I expect my business to be comprised of profitable, multiple-line customers who see my agency as their best choice for all of their insurance and financial services needs. License #: NM-1800002480, AZ-3000955041, CO-652691, TX-2559986

I have been using State Farm renters insurance and its been great with clear communication and all…read morequeries answered on time.

Such a sweet experience. Walked in and my pup and I were greeted with custom coffee…read more (Key to my heart). This location had a VERY friendly, professional staff. They were able to answer my specific questions I had regarding insurance. They also have pet insurance for my Furr Mamas and Daddy's!

Stephanie listens to your needs and she is responsive and professional! I highly recommend her!…read moreShe has provided my family insurance services for the last 6 years and I highly recommend her!!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: NM-17450165

Wonderful, friendly, very helpful. We are so happy we found your agency. We have a great policy…read morefor all our vehicles. We always have a wonderful experience when we talk in person or on the phone.

Worst customer service!!! They take your payment when you text them one month then the next month…read moresince they missed your text they now don't take requests via text anymore. Bullshit!!! Canceled my policy!!! I'm d rate a zero if I could.

Awesome staff, knowledgeable, professional and friendly. Always ready to address any issues if…read moreneed be.

I reached out to Steve's agency based on reviews, and I was not disappointed! Mindy and Christine…read moreare a pleasure to deal with in signing up for homeowners and car insurance. They have been helpful, prompt, informative and very lovely to deal with. It is a big contrast to the agent I have dealt with at another big insurance company. Dealing with these folks is a breath of fresh air. I have not had to file claims yet with State Farm.

I needed help with my Financial Invest Account and Mr. Marcelli got me back on track in less than a…read moreday! I highly recommend his insurance and financial advising services!

Becky is so sweet and so helpful. I had a small lapse in insurance and she was able to get me…read morestraightened up right away and made sure things were taken care of.

Erin Carnet is a highly qualified and experienced State Farm agent who is very professional and…read moretreats her clients like family. She is not just selling you a insurance policy she is creating a plan for your financial future and security. She takes the time meet with you periodically to update your planning and personal situation. I recommend her and her professional staff 110 percent. Bradley S.

Thorough and friendly service. They recognize your voice on the phone, remember previous…read moreconversations about YOU and not just your policies. They always take care of you. I highly recommend Erin and her amazing staff.

I recently I shopped for a new insurance company to get a better rate due to Covid and the economic…read morestress that we are all in. I was given a good quote and went with this agency.Three weeks later I got a call from them and was told my license was suspended I have a flawless record and I am a CDL driver. I told him that it was impossible for this because I knew I'll clean I keep my record they told me that it didn't matter and my rate was going to go up significantly.I throw up my hands and submit it to the substantial increase and thought that was the end of it. A week before my monthly payment they called me and left a message saying that my license was suspended I called them back and said this isn't possible they said that's what it showing and that there's nothing they could do about it and they would not do nothing about it. So I got them the proof from the DMV and they said OK my license was not suspended but they're going to raise my rate anyways because it showing a glitch on my DMV report the thing is I'm a CDL drivers license and I don't have a health card right now and the DMV knows about it but it's OK because I'm not driving it's just stating that they take it as a suspension even though I show them proof they continue to be rude because I don't wanna pay this Increase their attitude was I was guilty the whole time and at the end I was told by them to go get new coverage because my rate was going to go up substantially and to deal with it. Please excuse the long winded explanation but these people are in our community and don't really care about us or me. I contacted their corporate office explain to them and they help me through it and said that everything is gonna be copacetic and my rate is going to stay the same from the beginning something they didn't do I had to go to DMV during this time of Covid do their job for them call the corporate office argue with him be treated like I'm a criminal and yet I got it to stay the same I did their jobAnd now my job is to let our community know that this state farm Agency is not good for our community and will not help you when you need it they'll be more and happy to take your money and lock you in but they will not and I repeat they will not help you to solve your issues can you imagine if you get an accident what they will do for you nothing so buyer beware to our community.

I found Emily and her team to be super helpful. Insurance can be dreadful to deal with. Complete…read moreopposite feeling when I worked with Emily's office.

Was with John Sapien for about 10 years. We have multiple policies from autos, life, to…read morereal-estate. Nearly our whole time there we experienced very poor customer service and poor sense of value. The long term staff is especially unapproachable and whenever I needed something, they always made me feel like I was an inconvenience. Sometimes they don't even respond back to you. We put up with this degrading, unprofessionalism until we almost switched Ins. companies completely, but then we found Gabe Ortega in Enchanted Hills! We've been with them for a couple years and his office goes out of their way to make you feel valued and appreciated. It feels like a different company. WE HIGHLY RECOMMEND GABE ORTEGA FOR AN EXCEPTIONAL AGENT EXPIRENCE!

Avoid this insurance agency at all costs. They are the most inefficient, incompetent insurance…read moreagency I have ever dealt with. I signed up for automatic premium payments to be deducted from my credit card and even after many followup calls and assurances that everything had been straightened out they cancelled my policy. Absolutely abysmal and incompetent service. Avoid like the plague if there is any other possible choice.