I have been receiving procedures at the Endo Center since 2012, and until now, my experiences have…read moregenerally been positive. As usual, the front desk staff were professional and courteous. Unfortunately, this was my first negative experience with the care I received following a procedure Dr.Patel and the anesthesiologist were both excellent. They were professional, attentive, and made me feel comfortable throughout the procedure. Dr. Patel was also informed of the negative encounter I experienced afterward and was very supportive and responsive to my concerns, which I greatly appreciated While I was in the PACU recovering from my procedure, Nurse Jean attempted to assist me with getting up. I informed her that my arm was hurting and that I was unable to move my left arm\. Despite expressing my pain and concerns, I felt that my concerns were disregarded, and she continued insisting that I sit up in a manner that I experienced as aggressive and rude. I directly informed Nurse Jean that I felt she was being aggressive and rude and requested assistance from another nurse. Given that I had just undergone a procedure and was experiencing pain and difficulty moving my arm, I expected my concerns to be acknowledged and handled with greater patience, care, and compassion. Following this encounter, Nurse Jen, who assisted me in the Rejuvenation/Recovery area of the PACU, and Jan, the Director of Nursing, provided assistance. Both were very professional, attentive, compassionate, and respectful. I sincerely appreciate the care and professionalism they demonstrated following such an upsetting experience. Having received care at the Endo Center since 2012 without a negative experience like this, I was particularly disappointed by this encounter. I want to emphasize that the remainder of the staff, including the front desk staff, Dr. Patel, the anesthesiologist, Nurse Jen, and Jan, the Director of Nursing, provided excellent and professional care. I hope my concerns regarding my interaction with Nurse Jean are taken seriously and appropriately reviewed so that patients recovering from procedures are listened to and treated with patience, respect, and compassion, particularly when they communicate that they are experiencing pain or difficulty moving.

Im not sure if I didn't realize this last time or not, but all of the waiting room chairs are NOT…read morefacing the front desk staff! I find that to be very rude! As prior, clean, quick check in, friendly staff. My doctor is exceptional and I feel very comfortable here. Can't wait to eat!!!

I am extremely disappointed with my recent experience with the CooperCare Alliance office in Cherry…read moreHill regarding medically necessary diabetic supplies. For over two weeks, I have been going back and forth between the pharmacy, my health insurance company, and the office simply trying to obtain my glucose test strips. Unfortunately, this is not a one-time issue -- this happens every time I need refills. I have made countless calls to the office, my insurance company, and the pharmacy. My pharmacist has also contacted the office directly and expressed frustration with the ongoing delays and lack of resolution. Multiple insurance representatives have contacted the office while I was on hold and repeatedly explained that a prior authorization was required. Each time, I was told the authorization would be submitted. One representative from the office, Kathleen, specifically informed me that the prior authorization had already been submitted and that the office was simply waiting for a response from the insurance company. However, after speaking again with my insurance company the following day, I was informed that no prior authorization had actually been submitted. This was extremely frustrating and concerning, especially after being told otherwise. Today, the same process happened again. A representative from my insurance company contacted the office while I was on hold and spoke with someone named Jackie, who was faxed the prior authorization form again because the office stated they did not have the forms that had previously been sent by several other insurance representatives. Unfortunately, this is the same thing I have been hearing since last week, yet the issue still remains unresolved. I even sent a formal email to Nichelle Edwards, Director of Clinical Practice, explaining the situation and the ongoing problems obtaining medically necessary diabetic supplies. As of today, I still have not received a response. No patient should have to repeatedly advocate for themselves and endure this level of confusion and delay just to obtain essential diabetic testing supplies needed to properly manage their health. Merena C

The cooper care alliance now has someone lie to you when you and tells you they are at whatever…read morelocation physically that you ask, and are actually sitting at home. I called to ask if I could come in early because I was already in jersey. First thing I asked was she physically at the location. She told me she was and that my doctor was booked up till 5. Come to find out at my phone appointment that my doctor and assistant were actually calling people since I had originally called to come in early. This same person then swore my doctor was booked for 3 months. I said it 3 times, and she still booked my appointment for only 1 month. Quite possibly the worst customer service I have ever experienced. If you enjoy and want the ability to call for fair customer service, THIS IS NOT THE PLACE YOU SHOULD BRING YOUR BUSINESS

Both my husband myself and my son are patient of Dr. Mike. I would highly recommend him. The office…read moreis a little hard but that's because they're overwhelmed with patients but they're very nice. Everyone's very pleasant. Very helpful and Dr Mike is incredible. He listens. He handles everything and he's there for you whenever you need him despite the fact that he has a very large practice. Is one of the doctors that we used to have growing up and he hasn't changed he is just a sweetheart. I would highly recommend him!! 5*

Five stars! Dr Mike is the best. My whole family is lucky to call him our PCP. My husband and I…read morehave been seeing him for probably 20 years or more, and we are always well taken care of by the doctor and his efficient and professional office staff. After so many years I tell myself that we are among his favorite patients, but it's probably how he makes all his patients feel. I like how I never feel rushed when I'm in the room with the doctor, and if I'm there for one specific issue, he asks me questions about other aspects of my health, ie. what else is going on? My son started with Dr Mike's brother Dr Jay at birth and continued until he aged out of going to a pediatrician (which was a surprisingly sad day for me!) and now he too is doing great with Dr Mike. He is a great doctor and I highly recommend him.