Years ago I went when Dr Beach was still there. It was a great place and the optical department…read morewas very good -I remember an older woman who could always pick out the right frames for me. However I went last year and and just recently- I was told last year my glasses would be in in 2 weeks. I waited over 3 weeks and called told they weren't in - the lady checked and said to me "we haven't received them yet". And that she would contact the place or lab. Thank goodness I called- they didn't bother to make sure they were in when they were supposed to be. I am now waiting for a call back from their Optical department-- as again I was told 2 weeks .. it's a bit over 2 weeks- the optical department is not calling me back with the status .... However at my appointment the eye exam was done nicely and very professionally. The new Doctor was nice.

I'm still waiting on my contact lens prescription 8+ days after my appointment…read more I had an eye exam and gas permeable contact lens fitting on Wednesday, December 11 and paid an additional fee for a new contact lens prescription. That fee was not disclosed upfront, even though I asked about the cost when scheduling. I was later told the delay was because the doctor was on vacation. Staffing and vacation schedules are internal matters and should not delay a patient's access to their prescription or justify charging for a service that hasn't been provided in a timely manner. I am using my mother's yelp account to leave a review. I do not wear eyeglasses and rely on contact lenses to see. I've been left unable to see properly while waiting, with Christmas a week away and needing to order lenses urgently. Charging an undisclosed fee and then taking over a week (and counting) to provide a prescription is unacceptable. I hope this office improves transparency, communication, and follow-through so other patients don't experience this.

Great service from the moment I walked in, very caring and friendly. I felt like I could trust…read morethem. So far, I highly recommend this eye, doctor and optic store.They are just really neat, efficient people.

I've almost consistently positive experiences with the clinical side of this practice, which makes…read morethis feedback all the more important to share. There's a clear opportunity for improvement within the optical department--specifically around attention to detail and order management. On multiple visits, I've observed the same staff member struggling with routine transactions--correcting mistakes, reprocessing orders, or trying to avoid errors in real time. Unfortunately, this pattern has affected my own experience as well. Most recently, there was an issue with a lens order: the wrong item was submitted through insurance, and there was no proactive communication to address it. What followed was a series of conflicting updates--first being told the lenses were equivalent, then that they were being returned, and later that the frames were ready. But wait, didn't we give you back the frames? So do this day I paid for Glasses over six months ago and I still have not received them. The process feels unnecessarily convoluted and avoidable especially when I can dial it down to one team member. To be fair, mistakes happen in any business. The concern here is consistency and the absence of a clear system to catch and correct errors before they reach the customer. With better internal checks, training, or even thoughtful staff rotation within the department, I suspect both efficiency and overall patient satisfaction would improve significantly. This is a well-regarded practice with strong potential, and I offer this feedback in that spirit. A more detail-oriented and communicative optical experience would go a long way in matching the quality of care provided elsewhere in the office.

I had a situation with blurry vision and needed to be seen as soon as possible. I called the St…read more Helena location and they were able to schedule an exam with Dr. Tran. This was my first visit with her, but she was welcoming, kind, informative and helpful. It is reassuring to see a doctor who actually listens to your concerns, doesn't judge you and makes you feel comfortable. I also appreciate the effort of getting me added on to the schedule the same day. This type of patient care will keep me continuing to make the 50 minute trip to my appointments.

One year later, I strongly advise against visiting any of their locations. The two or three doctors…read moreI encountered post this review lacked concern, responding with a dismissive "and that bothers you how?" attitude. If you prefer a sassy/snarky experience, book appointments at the St. Helena or Napa locations, but my last visits there were disappointing. They're very unprofessional; I had to reach out to them three separate times for them to cancel an appointment scheduled a year ago at the St. Helena location. I'll monitor my insurance to ensure they don't charge the $40 no-show fee. Fortunately, the eye doctor I found afterward was exceptional, referring me to a specialist who genuinely cares, takes time to answer questions, and doesn't rush patients. In summary, avoid this place at all costs.

My first visit to Dr. Bosetti was yesterday and I was very impressed with Napa Valley Eye Center…read more Yes, the reviews you read about the office are correct; it's a very busy office. However, once I got checked in which was less than 5 minutes, Dr. Bosetti came out to the waiting room and said he would be right with me...and, he was. I was taken in the back office and had 3 eye exams by the assistants before Dr. Bosetti came in. The care I received by all the staff was efficient, yet thorough. My mother has age-related macular degeneration, so I keep up with my annual eye exams. When I was filling out the required office paperwork, it said be prepared for an hour and a half to two hours for your appointment. Wow! That's unheard of unless an office isn't efficient. Not the case here. Dr. Bosetti is kind, professional and empathetic. He actually listens and is very thorough. I left with two prescriptions for an eye infection that I thought was allergy related and recommendations for supplements and drops. I felt very well taken care of and have a better understanding of my eye health. Glad I found Dr. John Bosetti.

Dr Bosetti is a very compassionate ophthalmologist, along with amazing skills and knowledge. I…read morewholeheartedly recommend his care. Recent Cataract surgery was performed with supportive, and positive comments during the surgery. He gave ongoing comments about the progress of the surgery and was so incredibly reassuring. This kind of feedback is so essential to peace of mind and healing. Much gratitude for your care.

I had cataract surgery there 2x , 3 weeks ago for my left and yesterday for my right eye . The…read morestaff there was sooooo incredibly nice and helpful , putting me at ease totally! They went over everything both times and were on top of my surgeries all the way through!

Dr Simon performed my cataract surgery, replacing my cloudy lenses with multifocal intraocular…read morelenses. I am over the moon with happiness! He is an excellent and caring provider, explaining all the options and giving his expert opinion. The measurements he obtained, not only for my significantly bad myopia (-13 diopters) and near vision, but also for my astigmatism, were perfect as I can now see all distances without contacts or glasses of any kind. After 61 years without being able to see without them, I am amazed and very happy. The surgeries proceeded exactly as he had explained they would, and I really appreciated being able to do them only one day apart so I had only the one week of recovery rather than two. I give him very high marks!!

I had EVO ICL back in May of this year. He was very kind and the whole team was generous enough to…read morefit me in their schedule as soon as possible before they had a break. Everyone was super kind, communicative and attentive throughout the whole process and am so happy I do not wear glasses now!!

Great patient rapport and listening skills, with easy to understand explanations & diagrams.read more

Went to see him for strained shoulders. He showed me some exercises and was to send them to me but…read moreI never got them. I asked for pain medicine he said 800 mg Motrin 3times a day. I ate two servings oatmeal then took first 800 mg and got ill feeling. I asked him for something else so he then sent me a letter dropping me from his practice it is ok because he wasn't very helpful was he

When my gynecologist was out of town and I started to give birth to my son it was Dr. Armwstrong…read morewho delivered him, Caesar part, surgery having me cut open to let hime out. BUT Dr. Armstrong was SO GOOD at the surgery that in 6 weeks I was so completely healed I was able to go skiing. Also, when I was allergic or had side effects to something, he has been able to let me know what to take that is so much better.

I have been going to an OBGYN for over 30 years now. Leaving Kaiser I was looking for a new one in…read moremy network. I have never been so uncomfortable in an appointment. The clothe they gave me to cover barely covered anything. The gel they used for the ultrasound apparently was just going to be left on me while the rest of the appt continued. I had to ask for towels to clean up my chest. The assistant brought back the smallest wet towels to help clean up but I had to ask her to go back multiple times to get more. I was left on a table completely naked. Imagine a table napkin is all you are given to cover yourself. The worst part was when Dr. Armstrong asked me to help with the procedure for the pap smear. I can't go into details here, but I will be filing a complaint with the board. I want to warn women not to go and to not let your daughter's go either.