My wife and I went in as our mattress was about 20 years old so it was time for a new one. Our…read moresales rep, Kayla was absolutely fantastic!! Extremely knowledgeable, just an absolute great time we had with her! I've been in sales myself for about 40 years and Kayla is the one to come in and see! Can't thank her enough.

i came in with my little brothers trying to look at mattresses since we were sent to go check which…read moreone we may like for later later on. this staff named JAMES started being rude and refused service when asked to look at a bed after realizing we weren't buying in the spot and asked so many "money" related questions to my kid brothers. mind you they weren't fussing or messing around they genuinely wanted to look at the beds. The worker rudely asked them "do you have serious money" mind you he was being condescending and rude to them while asking this and we were not being rude at all they just asked to look at beds. The staff was just so disrespectful and refused service when we were literally sent to go look at beds for future purchases. i'm never going back to this place to buy a mattress especially after that interaction with that rude staff. worst customer service from james.

Excellent Experience with Jennera!…read more Jennera was absolutely wonderful and made our mattress-shopping experience so easy and enjoyable! She was extremely knowledgeable about all of the available options and took the time to help my partner and me find a bed that would work well for both of us and our different sleep needs. We ended up purchasing the Helix Twilight Luxe mattress, along with a mattress protector, adjustable base, platform, and bamboo sheets. Jennera patiently walked us through our choices, answered all of our questions, and never made us feel rushed or pressured. Her knowledge, patience, and excellent customer service really stood out. We felt confident making such an important purchase because she made sure we understood our options and found the right setup for us. We are so excited about our new bed and very grateful for Jennera's help. If you're shopping for a mattress or sleep system, I highly recommend working with her!

Best deal and Jannara Neel was so great to us! She was very kind and informative I really like that…read moreshe explained in details the questions we asked. Would recommend again they are not pushy as well so it was pleasure to work with her.

Well, for one they could have a little bit of sympathy and understanding for a guy like myself 60…read moreyears old disabled and just spent $600 on a new mattress. After taking it home, I quickly realized there was something wrong with it and after the third night I called and spoke with Yasmin. I explained to her that it wasn't really a plush Mattress, which I had asked for and that there was a dip on one side. She told me I could bring it in so they can maybe see if there was a problem. I mentioned to her However, it would have to be in two weeks since I was due to have surgery. When I did bring it back, it was a different crew of people, about five young people, And I kind of lightweight almost felt like they were tag taming me. All talking at the same time And over me and saying the obvious, that it didn't look like there were problems. They just threw it on the ground and told me they know how to make Mattresses and that they never make a mistake and one would say one thing and the other would lean in to another and they would repeat themselves.. long story short, they wouldn't accept my version of the truth. So I just felt like it was kind of messed up that I couldn't get my $600 back, especially after the young woman wouldn't take my hand to help me out off the mattress that was on the ground. After I felt like I almost had to throw down when she walked out to the car with me but got into a brand new model Y and drove off. I had explained to them that I could not afford to lose $600 like that. I asked him if they could keep the mattress and sell it for me as a used Mattress and the young man responded by saying 'If they sold it they would keep the money . At this point I gave in and went. home. So I guess to I all who are thinking about a new mattress.. and on a fixed income, just check twice before giving your money over most notably to Valley Mattress on 14th Ave. It's sucks because I try to shop my local neighborhood small business owners, but these days it seems they often don't have the best of business ethics. .

This place ROCKS! They didn't have the firmness I wanted so they made it for me. No up charge. The…read morecost was great. A heck of a lot cheaper than the big mattress store. And everyone there was so nice and helpful. I bought a mattress from here years ago and totally forgot about this place and was a fool and bought my mattress from those big box stores. Then my friend recommended me here. So happy she did! My wallet is very happy she did!

This is my second couch from Bob's. I decided to go with the White Glove service this time, and the…read moredelivery team was fast, respectful, and cleaned up afterward. Overall, I'm happy with my new couch and the experience!

Super easy to navigate, helpful assistance, found everything that I needed. Such great deals and…read morenice quality furniture. Open space showroom, beautifully placed..professional would highly recommend

Amazing customer service from Jeff and helping me pick out my couch It took a while for me to…read morefigure out exactly what i wanted.

I recently bought a Beautyrest firm queen mattress and box spring for my mom. It sleeps very well…read more We are Very satisfied with the purchase and customer service was excellent. We want to give a huge shout out to the salesman, Jeffery , and delivery / set up, Henry and Thai. They all were very patient, helpful and kind. Thank you American Furniture Galleries for a job well done.

My husband and I came in one weekend, because we had outgrown our other couch. Our old couch was a…read morethree-seater, and just didn't work anymore with two adults and four dogs. The store itself is well laid out and stylish. We were immediately greeted by Mike. He was super patient with helping us decide what design and other customization we would like for the couch. I appreciated that the store had every type of cushion firmness available for us to try for the seat and back. Also, other customization options were in the store for us to try out so we could make a truly educated decision to determine whether or not we would purchase the couch. At the time of purchase, Love Sac was offering a 30% discount with an additional 5% discount given to individuals who are in the military, are a teacher, and are a healthcare professional. Furthermore, they had a credit card with 24 months of 0% financing The discount and financing option was helpful, because these couches are not cheap! We received our couch within a week in A LOT of boxes. If you decide to purchase, I recommend watching the YouTube videos that teach you how to open the packages and how to put the couch together. It's easier to watch the videos than try to figure it out for yourself. Total time to put our couch together was about 4 hours. We have had our couch about a month, and are very happy with our purchase. Our dogs are happy too, because now there is room for all of us to sit together.

With a name like Love Sac, you'd think there was much to love, but I'm sending everything back!…read more LOCATION: In that new ice blocks shopping center building across from Phil's Coffee which I recommend you visit and adjacent to the midtown Safeway. Limited paid parking out front as well as limited paid street parking. DECOR: Bright, inviting, modern and sleek. Light wood colored floors and teal blue walls. Large windows in front for lots of natural light. Display furniture tastefully placed and not crowded. A bit on the smaller side because anything you purchase will be ordered and delivered through FedEx. PRICE: $$$$ $400-$600 PER SEAT depending on the cover, cushion, storage option and pillow. We got 5 seats (3 storage) and 2 storage ottomans for about $6500 AFTER a 25% promotional discount! LAYOUT: You choose the layout for your couch setup. This is truly amazing. Seats even change orientation so that some can be wider or deeper seats. They're connected by a "shoe" which is a wooden block weigh holes for the leg pegs and slowed the couch to be connected as "one piece." CUSHIONS & COVERS: There are 3 choices for firmness. Firm, regular and soft. There are several choices for couch covers based on color and texture. Some are better for pet owners. STORAGE SEATS: Make any seat or ottoman a storage seat. The seat cushions are attached by Velcro to a flat piece that acts as the hard surface the cushions sit on and the storage top. The entire cushion and under piece come off when you want to access the storage unit. TABLES: They have tables that sit on top of and hug the cushions. Two of them side by side will cover an entire cushion for a more full table. You can choose between 3 colors of wood. A dark, medium or light. EXCHANGES: You can exchange any part of the couch such as cushions for a different firmness or regular seats for storage seats. However, you must send back that piece of your couch BEFORE they can get you a replacement and sending it back is on you. You can return the couch within 60 days for a money back guarantee. EXPERIENCE: I walked into this place with my partner to look at a customizable couch. We were welcomed in and shown around the store. We were assisted by Cristian who helped us build out our couch with a block model set. We tested out cushions on their display couch and decided on the firmest cushion which felt like the best option for our needs. We decided on 5 seats (3 storage) and 2 storage ottomans. Then we looked at covers and were told about the different materials that were better and worse for pet owners. We got the charcoal gray with the dog friendly material and two dark wood tables. It took about 2 weeks for our couch to arrive. It came in a lot of boxes. A single box for each seat bottom, side, back, cushion and pillow. Then a box for each table and all of the shoes and links. Oh, and the covers had their own box. The covers where a bit difficult to put on because they were so tight fitting with little to no stretch. Much more difficult than those videos made it seem. Once we finally set up our couch, it looked gorgeous. Then we sat down and wow! I didn't know it was legal to make a couch cushion that firm. It was like sitting on a cushioned bench. And it felt COMPLETELY DIFFERENT than the furthest cushion at the store. This was 2 levels of firmness above that. It literally hurt my partner's back when she say on it longer than 20 minutes. Then we tried the corner storage seat knowing it would be the most difficult to reach. After removing both very large couch backing pillows and placing them aside (which which is absolutely necessary in order to even get to the cushion top) you have to then remove the couch cushion. You can try to tilt it, but it'll just slide into the storage unit itself. Once you've retrieved your stored item, you then must slide the cushion back on top of the storage bottom which had to be the most difficult part of the process if you can believe that. But they don't just lie down into their fitting. My girlfriend is 5'2" and she can barely lift the seat off let alone adjust it to seat properly. I'm 6'4"and even I struggled to place it properly. Accessing the storage unit shouldn't feel like deconstruction and reconstructing hair of the couch and shouldn't take 3 to 5 minutes to accomplish. So of course we want to trade out the storage seats and the firm cushions for something softer which we were told was incredibly easy. But this is a lie. First, we called the number for an exchange. They told us to package up the couch as we received it, then ship it to them via FedEx, then it'll be 2 weeks without the pieces, oh and $150 MORE PER SEAT!! That's when we decided right there in the phone that we'll not exchange anything and we'll send it all back. She said she could sent us some boxes of we were in need of some and just package everything as stated before and once they receive the pieces, then we can get our complete refund.

A friend needed to furnish a second home, and furnish it quickly. We came to the CORT outlet and he…read morepurchases a sofa, club chair, dining room table with four chairs, an ottoman and two outdoor side tables for around $800. What a deal! The store employee was polite, knowledgeable and very helpful. Told my friend that he'd tighten up the chair bolts before wrapping all of the furniture up for delivery. I highly recommend coming here before paying full retail. Great prices. Friendly service. Super selection.

Rob gave us great service and helped us find the perfect bedroom set at an affordable price. He…read moreeven arranged delivery. We were very pleased we picked this store.

did a great job with my asian chair with pipping around the pillow. Even though a long wait, wasn't…read morea rush, but worth the wait.

Great personalized service; excellent quality! We went to Shannon's to have four kitchen chairs…read morerecovered and to inquire about getting a repair on a recliner. First rate service, listening to what we wanted and offering solutions. They came and took our pieces away and just a day later everything was back in place, completely and expertly done. Outstanding!