Great business to deal with. It's in a good location close to downtown Napa. Friendly and helpful staff. We would go back next time we need a mattress. read more

Great Service and no pressure. I love the shrimp scampi, ribs, and of course steaks, but they have everything.

Avoid at all costs. I checked out the TEMPUR-ProAdapt® Medium Hybrid - King on Matthews Mattress' website. The pricing was online and they are a local business, so I headed over to their Napa location at 1:30pm on 4/16, as it is the closest mattress store to me. I went in and was greeted by a middle aged man who appeared as if he had better things to do than help me. After asking where the mattress was located, I was told they do not carry this mattress; "never have and never will." I asked about some other brands and materials that I researched online and was asked "what are you a mattress spy or something? Customers don't come in with as much knowledge as you do about these products." I looked at some of the other brands, asked for his advice on AirLoome and asked for a business card. Shortly after, he made a comment about grabbing a beer and talking about mattresses and working in the mattress industry. To upper management/ownership: I was ready to spend ~$15-20k in your Napa store and that sale has now gone to one of your local competitors. Customers have the ability to research products online. We're not complete idiots and deserve to be treated better than this. read more

Mattress shopping can be a pain and, sometimes, the sales process feels insincere. This was not the case with Matthews Mattress! They are locally owned, have a great selection and felt truly customer-oriented. I ended up purchasing one of their branded mattresses and, two years later, no regrets. Since, I have recommended them to my parents for their mattress. Again, they had great service and are happy with their mattress! So, when the family needed a third mattress, you bet that we returned here. I highly recommend this business. Bonus? You'll feel great about supporting a local business, too. read more

I needed to buy 2 Queen sized mattresses for guest bedrooms in our new home. I didn't want to spend a ton, and wanted something that would appeal to a broad variety of guests. As soon as I walked in, Ann gave me a friendly greeting and asked how she could help. I told her what I was as looking for and she took me straight to what I asked for. After chatting for a few more minutes I asked her about other options. Ann ended up giving me a great deal on the next level up which I'm confident my guests will love. If you're looking for great service, no pressure and good pricing - go to Matthew's! read more

We had a wonderful mattress shopping experience at Matthews Mattress in Napa. The salesperson (Dustin) was attentive but not pressuring. He was knowledgeable and informative. Delivery was timely, as scheduled, and professional. We will definitely shop there again and recommend it to our friends. read more

I have bought several beds from here. The customer service is great. I had an issue with a delivery and it was addressed right away. I recommend them read more

I have been long overdue for a new mattress and when stores started to reopen I began my my mattress browsing. Matthews Mattress in my opinion has the been variety of mattresses. Some other stores seemed to carry very high end and lower end with no much in the middle. David Antigua helped me the morning I came in and was very helpful, not pushy at all. Super friendly and really let me roam and try out a lot of different beds. The customer service works here because I ended up spending a little over $300 than I originally intended. I fell in love with a mattress that was the last one tried. David has shown me this mattress after getting a feel for what I wanted. * Two cooling pillows and a mattress padded liner were thrown in along with a frame. Delivery was fast and easy, guys worked quick and had masks on. They were gentle with taking my old mattress out and the new one in. Sleep great in my bed last night and can't wait to go to bed again. Thanks for the great service. Shout out to Dustin who I had communications via phone but never met in person. I highly recommend! read more

This place is awesome. I've been to other mattress stores where the prices are way over the advertised price on the Internet and the employees stare at you intently while you try to find a comfortable position on the mattress...creepy. The guy here was really helpful and I feel like I got a good deal. We ordered our mattress and fancy frame. Because we bought the mattress late on Sunday, it was delivered the next day. We slept on the mattress and decided it was too soft so we called the store and he took care of us. We went back that night and picked out the one we really wanted (which was the one he recommended we get in the first place) and delivered it the next day, totally free. I was so relieved and have been enjoying my new mattress ever since. On top of all that, that fancy bed frame I ordered was out of stock and was not restocked in the amount of time estimated so we got a higher model for the same price which was already a steal. I definitely recommend this place to everyone. read more

About two weeks ago I bought a $4,000+ bed in this store the salesman was very helpful and friendly. I went back today to buy a twin size bed, the lady in charge of the store said that the twin size bed wouldn't fit my SUV. She wanted me to have it delivered on Monday, she was really pushing for a delivery fee. After spending almost $5000 in this store, all one can expect Is a good quality service. I would never go back to the store or recommend it to anyone. read more

Buying a new mattress is easily the smartest purchase we've ever made. I have chronic back pain and my chiropractor recommended a new bed, and told me to go here. BEST. DECISION. EVER! I feel a bit ridiculous that it took me so long to buy a quality mattress. If you have back pain, do yourself a favor and invest in your own health and well-being. We've NEVER slept so well. No more rolling around in bed, changing positions, waking up 10 times a night because I am sore. I fall asleep in 1 position and usually wake up in the same position now. Changed my world. Buying a mattress from here was great. We were made to feel very comfortable and left feeling well informed and educated. The experience was easy and Dustin was very helpful and friendly. read more

Went to all three major mattress places in NAPA today, and far and away the store manager at Matthew's was the best. As a previous sales guy, I can always tell when a sales guy is an honest and good human being, or a lying scummy sack of you know what. Dustin Snider was genuine, knowledgeable, and helpful. I didn't end up making a purchase today, but if I ever need to in the future, he will be my man. read more

We just returned from a cruise that had the most incredible sleep/bed. Didn't realize that my constant lower back pain was caused by my mattress. Dustin helped us find one that we love even more (Matthews Kendall). No pressure whatsoever, he was so knowledgeable and we couldn't be happier. Thank you Dustin and Matthews Mattress! read more

What a breath of fresh air with a clean well organized showroom with a very good selection of styles and price points. I whole heartily recommend Matthews Mattress in Napa and especially their sales rep, Dustin Snider. He always greets you with a genuine smile and calls you by name, welcoming you back to their store. Totally professional, personable and very attentive. He offers sincere helpful advise without being the least bit pushy or trying to steer you one way or another on your Mattress selection. He gives honest, thoughtful attention to your needs that shows he knows his business and the products they sell. Prices were great and delivery was also on time too ! Bill W - Napa, Ca read more

Best Mattress we have ever had! Dustin was so helpful. We spent a long time testing mattresses and asking a lot of questions. We had a latex mattress that we were replacing and did not want any kind of foam mattress. Turns out Matthews manufactures their own line as well as repping other companies. Their own mattresses were by far the most comfortable and they set up delivery for the next day! The price was great and then they were having a sale! Can't beat it. Thank you Dustin for all of your help. read more

Dustin helped us buy our first Mattress and we really appreciate his help. He gave us a great deal and was very kind! Definitely recommend it! PLUS, they were able to deliver it the day after (2 days earlier than anticipated). Thank you guys so much for making this an enjoyable and swift first mattress purchase! read more

Needed a couple of mattresses and looked for a local business on Yelp. Matthews mattress had good reviews so decided to stop by and check it out. The salesman really knew his stuff. We asked many questions and he guided us to a few options. After spending the next 30 minutes laying down on a few to get the sense of sleeping, we ended up choosing two. Given some extenuating circumstances we could not have them delivered right away (in fact, a couple of months) but they were great about holding it with only a deposit. We had them delivered last week so I'm excited to bed down and try it out next week after they air out a bit (tip: need to jump on the posterpedic and let it air out). Great customer service from a local shop! read more

They were awesome! I had to get a new, lower mattress and foundation while my husband was in the hospital with a broken back two years ago. It was either that or rent a hospital bed. This was by far the better option. Next day delivery by two super nice and helpful guys. The Matthews Mattress Collection was way better than the big brands, it's been two years and it's still perfect. My salesman Chris G was great and helpful but not pushy and the delivery guys were extra fantastic. It was kind of a funny story but our old bed was fine and didn't need replacing but it was too tall and my husband was in a back brace and couldn't "hop" onto it. A friend from 3 blocks away stopped by during the delivery and asked if he could have it. The delivery guys offered to drop it at his house on their way out, he gave them a good tip and the store saved the recycle fee. Everybody was happy, and I'm a customer for life. read more

We have now purchased 3 mattresses from Mathews Mattress and though it was their competitive pricing that lead to our first purchase, it's their excellent customer service that is prompting me to write this review. When our last mattress purchase had a factory defect i simply called them the next day and they delivered the replacement hours later. Every sales associate and delivery person has been wonderful: kind, upbeat, returned calls right away, informative, and professional. read more

Dustin is super duper when he's helping you find your dream mattress. Dustin listen to our needs (my husband and I have different firmness taste) and he pointed out a few mattress for us to try. He's not pushy but knowledgeable. He gave us the time to go back and forth over a few mattress must have been there for an hour or so. Finally we chose a mattress and had it delivered a few days later. The whole team at Matthews Mattress tries their best to meet their customers demands for once a place that cares about their customers needs. I will always recommend Dustin and his 5 star team. read more

Exceptional service. Last year, while moving into my new place, I discovered the box spring and base had seen better days and swung into Matthews. I explained my predicament and was told that normally those items would come from their warehouse which was closed during the weekend. However, I was offered a box spring of my choice from any one of the floor displays and was further delighted to have it heavily discounted as well. Needless to say, I recommend Matthews to others shopping for mattresses and will surely return when I need an upgrade. Thanks again! read more

Negative experience here. I was hopeful from all the great reviews, as well as a local recommendation. When I first came in, I was treated as though my transaction was not valued when it was clear I was not buying a large mattress with many features. Though I asked for a specific person, I was given over to someone else who was very uninterested, inexperienced and with no good advice. I should have left then but I was needing to quickly accommodate my elderly mother who was in pain. The first mattress purchase was a failure and they were not happy to take it as a return. My calls were not returned promptly, I was told to call a certain number during restrictive hours, and various other delaying tactics. Finally, after they took it back they determined it was not faulty, though we could see it had collapsed. An employee told me that he "wished they'd stop carrying this mattress" because it had so many problems and complaints. Yet they had no trouble selling it to me. They finally gave me a partial credit to use toward another more expensive purchase which was also became a disappointing product. When I came in to talk, they ignored me and were very disrespectful. In the end I spent over $6000. And their lack of professionalism and kindness guarantees I will never come back. I had such high expectations. Probably ranks as my worst and most expensive customer service disaster experience ever. In the end we tossed out that second mattress too - total junk. Got a replacement from Mattress Firm with excellent advice on the right choice from a knowledgeable salesperson, who cared about more than the sale, and it was the perfect solution, plus I was treated as a valued customer. Too bad I wasted $6000. at Matthews first. read more

We had a great experience at Mathews Mattress today! Dustin was great at sharing information with us and we were free to test all the mattresses with out pressure to buy. There were mattresses that were not in our budget but Dustin helped us find the perfect mattress for us! We found a mattress I think my husband and will both love and in the price point that was affordable. I highly recommend Matthews as a local family owned business as I also own a small business here in Napa. Can't wait to have our new bed delivered!!! read more

This was my second purchase from Matthews Mattress, and both experiences were great. Sales staff was attentive and knowledgeable. I was offered some special discounts without having to ask, same day delivery, and a 60 day return policy. A highly satisfying experience! read more

I walked in to find one couple working with a sales attendant. I stood near the front of the store, roughly 20 feet away from the attendant, waiting for a hello or welcome - none of that came. I cruised around the store to check out the beds, hoping for another attendant to pop up and assist with a handful of questions I had. While checking out the beds, I noticed that none of the prices or inventory reflected their various forms of marketing (online, print ad in mail). In fact the prices were far higher than advertised (surprise). After about 15 minutes of walking in circles, I finally received a very brash "I'll be with you in a bit" from the attendant. He then went back to sitting on one of the beds and discussing his personal life with the couple in the store. This was laughable, so I split. I'll be spending my $3k-$5k some where in the city or online for a quality bed - not at this place. read more

We have been in the market for a new mattress for a few months mostly doing online research. After purchasing a couch on the other side of town, we were on our way home when we decided to stop in at Matthews Mattresses just to test a few in person. After being in the store only a few minutes, we were on our way to purchasing a comfortable, affordable mattress set and bed! Dustin was the main reason for us feeling ready and willing to buy something on our first in-person test. He was friendly, personable, helped educate us on the many different options and in no way pressured us to buy. From beginning to end, everything about the experience was great and we can't wait for our new bed to arrive tomorrow (oh yeah, did I mention free delivery, set up, and removal? !?) read more

Best mattress store around! Very helpful, will give you a discount if it's your first time buying a bed. Won't rip you off! And give great recommendations for what you're looking for. read more

This is the second time I have purchased a mattress at Matthews Mattress. We found a mattress we (thought) we loved, and it was delivered very timely to our house and set up with no problems. After several nights of sleeping on it both my husband and I thought there was something wrong with the mattress. We looked at the tags and we believed the wrong mattress had been delivered. I called and spoke to Dustin and he said he would need to contact their vendor to verify the model but they could do a one time exchange for the original agreed upon fee. I didn't feel we should have to pay the fee as we believed we had been given the wrong mattress. I ended up contacting the manufacturer and we had, indeed, been given a different mattress than what we wanted. I called Dustin and he requested that we come in to the showroom again and try some different mattresses to make sure we got what we truly needed. We went in with low expectations just wanting to get the switch made. After talking with Dustin it was pretty obvious that there were some miscommunications when ordering our mattress. As it turns out, he highly recommended we try a couple different mattresses and we ended up loving a completely different one! We received our new mattress very quickly at no additional charge and have been sleeping great ever since. Also, Dustin was very patient with me, even when I wasn't so patient with him. Highly recommend Matthews Mattress! read more

I went to Matthews to buy a metal frame and left with a sleigh bed! I think it was because Dustin didn't try and sell something. He was very nice and answered all my questions. I would definitely recommend Matthews and I will definitely be back! read more

This was our second time buying from Matthews Mattress and it never disappoints! We were probably only there for about 30 minutes, but I feel like it was very informative and all of my questions were answered. The prices are also really reasonable! They'll definitely find you the mattress that best suits your needs and do their best to keep it in your budget. My mom will be getting a new mattress in a couple months and we'll definitely shop here. Overall, the quality is great, the prices are great, the customer service is great, and we'll never shop anywhere else for a mattress! read more

Dustin is a great salesperson! He listened to my sleep needs and recommended the perfect matress for me. I have not slept this well in years! I got a great deal and received my bed the next day. The delivery crew was also prompt and professional. I would definately recommend Matthews to anyone looking to buy a new matress set. read more

I was thinking about replacing my daughter's twin bed with a queen, and stopped into Matthews Mattress to see what they had. I was promptly greeted by Dustin, who was not only helpful but very friendly and personable. He showed me a few options, and when I told him I didn't want to spend too much since my daughter no longer lives at home, he directed me to a floor sample that was brand new and a great deal! I bought it on the spot, and it was delivered and set up less than 24 hours later. Amazing service, great price, and what appears to be a very comfortable bed! read more

Yes! A mattress store with nice, knowledgeable sales people (Dustin, Dan, Ronny) that truly want you to be pleased as a customer. My initial mattress was very nice but too firm, so they did as promised and exchanged it for a perfect mattress after two weeks. The new mattress (Stress-o-pedic) has solved my bad back aches after 2 nights of the very best REST. Thanks for being a business who cares for their customers. read more

The guys helped my Aunt Donna get a bed and frame that was perfect for her. My mom and I arranged it as a gift for Donna, but she went in and picked out what she wanted. The frame went perfect with her room decor and the guys at Matthews Mattress really took care of her -- helping her and getting it all delivered and set up. Thank you! read more

I finally ordered a BED! It's a sweet pillowtop at a fantastic price (for me)! If anyone is in the market to buy, visit Dustin in Napa, 1745 West Imola, (707-254-9542) he took care of me and understood my "pain" with Fibromyalgia. *Michele is excited to get a better night's dream* read more

I would give 20 stars if I could. Went here after spending a lot of time at Sleep Train - they were very helpful and informative, but after explaining to them we had to purchase many things since we just moved they would not provide an exact price for the mattress. We went to Matthews and Jim was very helpful and had us try a few beds. We ended up with something completely different and we love it. The reason for the 20 stars is due to their flexibility. We realized we needed a king bed (after getting a queen) so they delivered that to us right away. But they also worked with us on some last minute financing that we needed. It was probably a pain for them, but it helped us out tremendously and alleviated a lot of our current stress. So, thank you to Jim and Dustin and everyone that helped. Thanks to them, we are definitely sleeping better! read more

I'm a picky customer, and I wouldn't buy a mattress anywhere else! There's a good selection, Dustin was patient and helpful about making sure we found the right mattress, and he gave us an excellent price without spending a lot of time negotiating. He also went out of his way to ensure that delivery was quick (the next day) and convenient for us. Top-notch customer service and great prices! read more

My husband and I are thrilled with our new mattress from Matthews Mattress here in Napa! We tested numerous mattresses last weekend, made our selection, were offered an incredible price (better than any other store in our area), and just had it delivered in record speed within the time frame promised. We highly recommend Matthews to anyone in the market for a new and better night sleep:) read more

Went in to get a new frame for our bed ! Great service from Dustin ! Will be back when we need a bed and will recommend to friends and family for sure read more

***SERVICE, SERVICE,SERVICE!!! I already knew what Tempur-Pedic mattress I wanted. So I called Jim at the Vacaville store which is temporarily handling the Napa area until their new showroom opens Mid-May. Jim provided optimum service right over the phone. Called me back in three minutes with a same day delivery time. I paid for the purchase right over the phone. Delivery was a three hour window. Am so looking forward to a great night of sleep tonight. Thanks Jim for meeting my needs. Wish Matthews Mattress success in their new location. read more