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    Matthews Specialty Vehicles

    1.0 (1 review)
    Open 8:00 am - 5:00 pm

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    1 year ago

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    Cruise America

    Cruise America

    2.8
    (4 reviews)

    We rented an RV from Cruise America and had a horrible experience. We spent the first day of our…read morevacation cleaning the RV it was filthy and had droppings in the drawers and cupboards. The next morning Ben spent a couple hours on hold trying to get some help from the company because we were having trouble getting the stove top to work. He never was able to talk to anyone at the main company and no one at the local company knew what was wrong. Another camper helped us figure out the problem. So the first two days we spent getting the camper set up. On the third day my husband woke up sick and tested positive for COVID. So, we returned the RV and headed home. Cruise America did not give us a refund for the five days we didn't use the vehicle. Bottom Line: Don't rent from Cruise America!

    First time RV RENTAL in Greensboro. Office could be more organized but once you get to speak with…read moresomeone they are helpful. Rented for 2 weeks. Had minor fender bender. Definitely get the Zero Deductible Insurance. Turned it in with no problem. Two additional issues arose during our two week trip. The key to the storage broke off on day one. We contacted the National office and they really weren't able to help us with the issue. I followed their recommendations but Walmart & Home Depot had no clue about a replacement key. We went the whole trip without storage key. Really didn't matter in the long run because the camping sites are a low crime area. The second issue was the AC in the cab would go in and out. Fortunately it was on more than it was off. I contacted the national office. They were supposed to give me an appointment for someone to address the issue. They contacted me I reached out to them I never heard anything else from them. So we completed our trip without the AC issue being addressed. It didn't take away from our ability to enjoy the RV experience.

    Matthews Specialty Vehicles - rv_dealers - Updated August 2026

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