Once again Trek in Saratoga has come thru for me. They put on my speaker/bell no charge in 5…read moreminutes and advised me that I don't necessarily need a tune up. They could have chgd me for both. Every salesperson at this Trek is always willing to help you ride more and better and not high pressure sales. This place defines " Customer Service". Thank you

These guys are so nice and efficient, took great care of my bike again…read more Needed a fender repair and a wheel to be 'true'd'.. it was running. They fixed it quickly with a smile. Reasonable as well. They are simply great! I'm sure there are seasonable times when they get really busy. Highly recommend!!

I had two very poor experiences with Grey Ghost, specifically Steve. The first was purchasing a…read morebike from a fit with him that was much too small for me (sadly at the time I didn't know better). The second was when I went looking for upgrades to that same bike and was told that I wasn't fast enough or fit enough to be worthy of upgrades. In fact, they'd be wasted on me. Whether or not I'm "fast enough" should not determine whether I'm allowed to purchase upgrades for equipment I own and a sport I care about. The comment was dismissive and unprofessional. I reached out to Grey Ghost about my concerns and never received a response. If they had addressed the situation I wouldn't be so critical. Grey Ghost has a strong reputation locally for bike fits, based on my experiences I would question that reputation. These interactions left me feeling dismissed as a customer and doubtful of the quality of the fit I received and others are receiving as well. I regret the money I spent with them and would strongly encourage others to seek a second opinion before committing to a fit or major purchase from Grey Ghost.

Brian packed a mountain bike I picked up on eBay in Latham and helped get it packed and shipped to…read moreCupertino CA. Excellent service and a joy to work with. I'll be riding my vintage bike in Northern CA this weekend! -rdc

this place is awesome! I went in all frazzled after getting a "brand new" bike for one of my kids…read moreoff of marketplace that I picked up in parts, it needed more piecing together, tightening and training wheels. The two guys working in the shop were calm and very nice and helped me right away. We got excellent customer service and left with a safe, working bike with training wheels. Grateful to have a bike shop in such a small town.

My Di2 was totally dead, and I didn't have my charge cord. I called and they had me bring down the…read morebike and let me charge, free of charge. Great guys, great shop, a level of customer service that is seldom seen these days.

- Absolutely loved the people here - Everyone was super…read morefriendly - Skis + poles $44 - Checked the prices beforehand and it was cheaper than the mountain resort

Excellent service. There's a doppelgänger of Will Ferrell that works there. Was happy with the…read moreequipment we rented. If you're staying in Manchester, you have to pass it to get to Bromley or Stratton. So convenient too. Stop at Dutton's Farm across the street. That was a real treat too.

Excellent. Had a ripped backpack that I needed repaired prior to a trip that I was doing and Lucy's…read morecame in clutch with getting it all fixed up. Did the entire fix while I was waiting. Craftsmanship was well done and very fairly priced. Would definitely suggest for any to anyone that needs any sewing work done. Will definitely be returning for any future work that I have!

She did such a great job helping me with a dress alteration and very quickly! Pricing was also…read moregreat! Highly recommend!

I gave a bolt of fabric to the owner back in May 2021. I…read morehad reservations when I first arrived to the location. Not a well organized and clean place. We agreed on a price to make a queen size comforter and pillow shams. I called many times to see when the project would be completed and I was told she was busy with Prom dresses. Then I was told she had to take the comforter apart for some reason. Finally in July I was told the comforter and shams were ready to be picked up. I told the owner I was out of town. Here it is January 2022 and I have not heard from anyone. At this point, they can keep everything. I DO NOT recommend this business to anyone.

Fern is the best! She has been making me look good for years. Her work is spot on every time…read more I am so impressed by her.

Super nice person, makes me happy to support local business. She does great work, reliable, on…read moretime, affordable.

Chris did wonder for my mother of the bride dress. It fitted me perfectly and she had it done in…read morenot Time!!! Kudos jane

Very good service and work. Reasonable prices. Owner is very nice/pleasant. Hard to find shoe…read morerepair place in this area.

Shoe fix was ok and functional. No real suggestions on how to fix boots, just returned. Not a bad…read moreor great experience