I brought my new e-bike on for a once over, which Andrew, the shop manager, was kind enough to do…read moreright away at no cost. I asked about some of the e-bikes they had for sale. Later that day, I brought my wife in to test ride one. She enjoyed it so much, we bought it on the spot. I'd known about Vermont's financial incentive programs and asked about them. Apparently there was some confusion about how it worked, and I left thinking I had to apply for a rebate, but in fact it's a voucher program. That meant I had to apply for the voucher, then use it towards the purchase of an e-bike. I contacted the state's program and was told I had no recourse. I called the shop and spoke with Andrew, who was very apologetic, offered a solution that met with our satisfaction. What it came down to is that I can get an e-bike anywhere in Vermont. It's the customer service that will bring me back, time after time.

Giving this two stars (as opposed to one) only because the guy was relatively nice when he finally…read moregot to me. Walked in this morning with the intention of buying a bike and let the clerk know that that's why I was there. I told him that I wanted to look at some bikes with him as soon as he got a chance. He then proceeded to wait on other people who came in after me and I finally had to remind him that I have been waiting 20 minutes to look at a bike. After the weight and then basically told that they have very limited stock and if I wanted The kind of bike he would recommend for me that I would have to order it out of a catalog, site unseen, and I would own the bike even if it didn't suit me when it arrived. As someone who's not an experienced bike rider that just seems ridiculous. Anyway, I'm sure if you are a very experienced bike rider and know exactly what you want this place is fine. For beginners or people who haven't ridden for a long time...not so much.

Rented skis for a one day adventure. Staff was super helpful and hooked me up with a new set of…read moreAtomic Maverick. They were perfectly tunes and performed great of the packed surface at Mt Snow. The rate was super affordable. Also, they have almost everything you need for skiing. Thanks for helping me out.

We have been buying ski equipment there for years, and they have a good selection and good customer…read moreservice. John really knows his stuff and is very helpful. Every year we get our sons skis and boots to get him ready for Devo and their kids equipment really is great, and they have great deals. Highly recommend.

I've never had a bike shop spend so much time going through all of the options, explain everything…read moreso carefully, or tell me the pros and cons of doing various types of repairs versus buying new, whether it be a new bike or a new wheel. Tim and Barb have always been really kind.

I came with my boyfriend to buy a helmet and it was a super nice local store. Everyone was friendly…read morebut not too overwhelming and it was nice to support local Brattleboro.

I don't usually write reviews , but I left the store feeling unsettled and disrespected and felt it…read moreimportant to share. We were browsing for a new helmet, and the owner gave us very thorough information and time. After 20 minutes in we decided not to purchase the helmet due to budget, and discussed amongst ourselves potentially looking online. His helpful tone immediately switched and he became rude, accusing us of wasting his time. We never promised to purchase anything, we were just browsing and learning more about the gear! Our family has rented skis and snowboards from Norse House for years, unfortunately with a bad taste in our mouth now we will not be returning. A disheartening interaction!

Rented skis on 1/30/26 for Friday and Saturday picked the skis up 11:am got to the mountain…read more(Stratton) and it was mostly closed except for one lift and the front runs. Decided not to spend on useless lift ticket on our way back to Manchester stopped at the shop to see if they can give us a credit or something and got a big fat NO. Saturday went to clip into my skis and they mis sized my bindings had to go to ski shop at mountain nice guy named Nick adjusted and confirmed they were adjusted and worked. When we returned the skis at end of day told the person we needed a credit for their error she said to speak to the owner he was either busy with a customer or did not want to be bothered.

If you're in southern New Hampshire and need a bike shop this is the one to go to. The places in…read moreConcord are uptight gatekeepers who won't have time for anyone spending less than 2k. The guys I met at The Wheel House however, were total champs. Very kind, chill and hospitable. I was only in for some minor maintenance, but they treated me very well. They seem to have an extensive Downhill Trail network right behind the shop too. Check this shop out.

The Wheel House has been so helpful and welcoming, I truly could not say enough good things. I…read moretrust them with all of my bikes, and the team works hard to help customers as much as possible. They were quick and transparent with all of my bikes, and I will be going here for the rest of my life. Love their trails too!!

Awesome bike shop! The guys know their stuff! Helped me and my son with his Giant Reign 2. Great…read moreprices and very knowledgeable. Walked out leaving my sons bike for repairs and loaded a new Kona for myself! Love the bike! Strongly recommend this shop for any type of biker! A+

Purchased a bike online and it needed assembling. Kyle did a great job quickly, and has reasonable…read moreprices. Highly recommend.

Super friendly, knowledgeable, and helpful staff. We had to get a roof box for our SUV, and the…read morestore had a solid selection. In fact, their prices were better than online prices for Thule products. I'm super happy to have worked with them. They are right at the base of Mt Snow, which makes a trip for last-minute items super easy!

So nice and helpful. Renting skis from here was effortless and quick and the staff was so…read moreknowledgeable and helpful. The price was also great. Didn't get to explore the selection but the clothing i saw also seemed nice, from good brands and worth going back for.

Needed a idler sheave for a Rans V Rex and the service and tech help I received @ The Spoke was off…read morethe charts. Many Thanks. Roland

This was my first experience with The Spoke and it was excellent!! Both the owner Paul and the…read moremechanic Damien were super easy to work with and both were exceptionally knowledge-able about e-bikes (which is why I chose to go to see them in the first place). Their work was excellent and price very reasonable considering the amount of time spent on diagnosing and working on the bike. I do have to say that they need more room in their shop....it's a bit crowded and seemingly disorganized. However, if you get past that, you won't be sorry if you use them for mechanical issues ...or even to buy a new bike or piece of equipment. Just a note...THE TIME FOR THEIR HOURS ON THIS WEBSITE IS WRONG. THEY DON'T OPEN UNTIL 12 NOON!!! not at 10 as listed.

We have been customers at Mtn Riders for many years. I think we started in 2010 in Ludlow. The…read morecustomer service has always been and still is excellent. They are well worth the drive from the Okemo/Ludlow area. Jeff has always been a favorite expert in the shop .

Ben and John Rock. They will get you the right gear you need to snowboard comfortably and in style…read moreall season long. Plus they have a good tune department, if you are to lazy to wax your own snowboard.