I rented skis from them in mid-January while on a two day ski trip. The prices were reasonable…read moreespecially considering their proximity to the mountain. My rentals were great quality and I had no issues with them. The employees were helpful and ensured I was fitted properly and received the proper equipment to match my skill level. I would recommend.

Don't go to this store if you are seeking good customer service!! They don't seem to care at all…read moreabout their customers here. Four of us came in from out of town to ride this weekend and one bike had an issue with the pedal and crank threads. This store was the only store who had the helicoil thread repair we needed in stock but they were too backed up in their service department to work on the bike same day. We asked instead if we could buy the part we needed and take it to another store who had capacity to fix it today. They refused to sell us the part. We even offered to buy the part and pay for an hour of labor without them needing to do the labor to compensate them for their time. They still refused and when they saw how disappointed we were they smiled and said have a nice day as we were leaving as if to say how happy they were that they would not help us get back on the mountain today. Btw, the woman we were talking to said she was the manager so this wasn't a case of just an ill advised employee but rather just bad management decision. Advice to the owner and management of this store: try harder. Customer service is important. You should care more about your customers. Needless to say, we won't be going back to this store. I would not advise that you do either. Unless bad customer service is what you are seeking.

I don't usually write reviews , but I left the store feeling unsettled and disrespected and felt it…read moreimportant to share. We were browsing for a new helmet, and the owner gave us very thorough information and time. After 20 minutes in we decided not to purchase the helmet due to budget, and discussed amongst ourselves potentially looking online. His helpful tone immediately switched and he became rude, accusing us of wasting his time. We never promised to purchase anything, we were just browsing and learning more about the gear! Our family has rented skis and snowboards from Norse House for years, unfortunately with a bad taste in our mouth now we will not be returning. A disheartening interaction!

Rented skis on 1/30/26 for Friday and Saturday picked the skis up 11:am got to the mountain…read more(Stratton) and it was mostly closed except for one lift and the front runs. Decided not to spend on useless lift ticket on our way back to Manchester stopped at the shop to see if they can give us a credit or something and got a big fat NO. Saturday went to clip into my skis and they mis sized my bindings had to go to ski shop at mountain nice guy named Nick adjusted and confirmed they were adjusted and worked. When we returned the skis at end of day told the person we needed a credit for their error she said to speak to the owner he was either busy with a customer or did not want to be bothered.

This place is great due to their variety of ski equipment and price. The service is also very…read moregood. Honestly I would give them a five if not for the issue where they charge for a full package even though we have our own boots. I know most of the shops do this but for us we choose our skis based on the conditions. The staff was helpful and knowledgeable, we ended up up getting several pairs of goggles as well. When In Okemo this is our go to place for rentals.

Excellent boot fitting and overall help with decision-making in purchases. Help you to choose…read morewhat's best best for you regardless the cost

This was the absolute worst experience. I was trying to buy boots and also get some rentals and the…read moreowner decided to get involved and take over for his staff member. First, he spoke disrespectfully to his worker and then "mansplained" us about how we were wrong to say the boots didn't fit well and we wanted to try a larger size. It was crazy, it didn't matter how we thought the ski boots fit - if it didn't match what he thought, then we were wrong. When I told my daughter we could just rent that day and buy boots when we returned home, he essentially kicked us out of his store. I've never been treated so rudely. I should have read the reviews first because it's clear he has treated others the same way. He needs to sell this store and retire because clearly customer service is not his thing! Please take my advice and DON'T give this guy your business, go to Totem Pole down the street where they are actually nice to their customers.... wow!

Knowledge staff made upgrading from her high school board for our upcoming season so easy! Grateful…read moreto Dakota and the rest of staff for making our "quick stop in" a huge success. Much better selection than the few other stores we stopped in along the road. Left the shop with perfectly tuned and set up board for our trip in a few days.

Guided E-bike tour-back roads, hidden Vt. Great way to spend a beautiful Vt. weekend morning! I…read morehad the pleasure of riding with Alex and Shon on a guided back road tour of Proctorsville and the gorgeous surrounding area. We toured on state of the art e-bikes. My friend and I are recreational bikers and I have never ridden on an e-bike. There are not many people I would trust to be my guide on my 1st e-bike tour-especially on Vt. back roads . When I became aware that Boot Pro offered guided tours, I knew I'd finally be able to indulge in the sport. Alex and Shon took the time to teach us how to ride confidently And safely. Both are amazing ambassadors of the Green Mountain State. Their passion for their community and their craft is contagious! I can't recommend this enough! If you're in the area, and want to experience REAL Vt on an e-bike...spend a morning touring with Boot Pro. You will not be disappointed!

My husband and I drove up from NYC based on the excellent reviews on boot fitting and we could not…read morehave been happier. Brian was amazing and worked tirelessly to get a perfect fit for my husband's boots as his feet are a challenge to fit. We also purchased new skis while we were there and found the overall experience and expense were excellent. We will be back and we will be bringing our family. Thank you Brian and Joyce for your expertise.

Super friendly, knowledgeable, and helpful staff. We had to get a roof box for our SUV, and the…read morestore had a solid selection. In fact, their prices were better than online prices for Thule products. I'm super happy to have worked with them. They are right at the base of Mt Snow, which makes a trip for last-minute items super easy!

So nice and helpful. Renting skis from here was effortless and quick and the staff was so…read moreknowledgeable and helpful. The price was also great. Didn't get to explore the selection but the clothing i saw also seemed nice, from good brands and worth going back for.

Worked with Jonathan at Vermont Ski and Sport. Had a problem with my recently purchased ski boots…read more These people are great to work with and the problem was resolved within hours thru e mail. I would give them six stars if I could. Highly recommended for your winter needs.

I ordered some gear online and was surprised at how quickly it arrived. The price was good and it…read morewas a hard to find pair of race boots in a small size so I was glad to get them.

Rented skis for a one day adventure. Staff was super helpful and hooked me up with a new set of…read moreAtomic Maverick. They were perfectly tunes and performed great of the packed surface at Mt Snow. The rate was super affordable. Also, they have almost everything you need for skiing. Thanks for helping me out.

We have been buying ski equipment there for years, and they have a good selection and good customer…read moreservice. John really knows his stuff and is very helpful. Every year we get our sons skis and boots to get him ready for Devo and their kids equipment really is great, and they have great deals. Highly recommend.