Amazing service from the beginning to the end very detailed went over everything exact item as I…read morepurchased it. I would definitely be back to purchase future mattresses. I've also purchased twin mattresses from them super fantastic. Five stars plus plus plus

Very good service, Peter helped me find everything I needed and even helped me get it in my car…read more Greatly appreciated and I would come again.

Never had any problem with them over 30yrs. Free delivery…read more Friendly,Good prices And WE Like Supporting Our Local Company

Excellent customer service. Employees who care, and high quality goods! Look no further than Fred's.read more

Great selection and prices everything just like advertised Will recommed It to everyone i know.read more

Staff was friendly and knowledgeable. They have a large variety of mattresses at the store. However…read morewe were given a couple of prices over the phone and then in person the prices magically went up. Mattress shopping I have found is similar to car shopping, shop around and price around. I ended up finding a better deal online.

My wife and I went in here as part of our "try every mattress in Naples" mission. After already…read morechecking out 30 other mattress's and many other businesses, we almost chose not to stop in because we had already made our decision... That all changed when we popped in and met Patti. Not only was she the most informative person we spoke with during our search, she was also the kindest and most helpful as well. We decided on purchasing from her and couldn't be happier we did. Thank you Patti - you're fantastic! I highly recommend everyone to just save your time and get here when you need a mattress.

The area manager must've read my comment because I almost immediately got a call from him stating…read morethat apparently there was nothing else I could do and then will be picking up all of the products I purchased. They will refund my money as well. So I'm back to the couch until I can find another bed. Good thing I'm retired and don't need a lot of sleep.

Buyer Beware--Do Your Homework First…read more My experience with Mattress Firm Key West started off promising. Christopher, the salesperson, was pleasant and helpful during the in-store visit. Delivery was smooth and on time, which I appreciated. But unfortunately, things unraveled after the sale. After receiving my bed, I got an email prompting me to connect my adjustable foundation to an app. I tried, but kept getting a QR code error. That led me to the manufacturer's website, where I discovered there were multiple foundation models--and realized mine wasn't compatible with the app. I also noticed promotional discounts I hadn't received. I returned to the store for help and was told the app only works with a more expensive foundation--something I was never informed about. I asked about upgrading under their advertised 120-night sleep trial and was told I could, but only if I paid the price difference plus a $250 restocking fee. That felt misleading. As for the discounts, Christopher said he had "upgraded" me to a foundation with massage features. But what if I didn't want that? Or preferred a different upgrade? That choice was made for me without a clear explanation. Bottom line: ask pointed questions and do your own research before buying. Understand exactly what features your bed and foundation offer, and don't assume the advertised trial or discounts will apply without conditions.

Worst sleep of my life and they want $209 to return it! Worst place. Do not recommendread more

I wish I could leave a 10 star review for this company. They are the best in customer care and…read moreservice. They do everything to make your purchase right!!! I have bought furniture and several sets of mattresses for my place on Marco Island. I will NOT go anywhere else to buy furniture! They offer price match guarantees! Don't spend time looking elsewhere! Go right to MARCO ISLAND MATTRESS COMPANY for all your furniture and mattress needs! Very satisfied customer! Betsy Ulmer

Great selection and great service. Salespeople are very friendly and not pushy. I reccomend it and…read morewill go back. Also, there is free delivery for the island Frank Bernacke

I'll have to echo everyone else's words: I had a great experience. I couldn't make it down to the…read morelocation in Dolphin Mall so I just ordered through their website (you can do so just by e-mailing Alex at the address provided there.) Alex was in great communication with me the whole time and delivery was just $40. The driver arrived on schedule was a super nice guy. He got my mattress up to the 5th floor and into my apartment within 7 minutes of arriving. Super efficient. Highly recommend this place; support a local business rather than the big box stores!

I saved plenty and Alex was very professional . I was a little apprehensive meeting in front of the…read morePublic Storage but prior reviews prepared me for that but none the less I was leary. Alex puts me right at ease . He offers delivery for a minimal fee and will set up . We bought a king size set for a portion of the price. The model was a pillowtop Serta. Don't hesitate to call him . -DRR

I purchased a queen mattress from Miami Mattress in 2022 and we love its firmness. This Memorial…read moreDay we returned to hopefully buy the same mattress in king size. Although the model was discontinued, Julio and Javier helped us to find another brand that was just as firm and was very comfortable. We were able to take our time and try different mattresses...no pressure. Javier was very friendly and very knowledgeable answering all our questions. With the Memorial Day sale, we were able to also buy a full size mattress at a very reasonable price. Support small local business and go check out Miami Mattress... you'll be glad you did!

Service and selection, saying they don't want to spend time with the customers which walk in the…read moredoor.

I had the good fortune to learn about Mattress Joint, a family-owned long-established business with…read moreexpertise in all things "mattress". The owner Adam already had provided me with very helpful information, such that I was almost certain I knew what I wanted before I arrived. I was greeted by Adam's lovely wife who said Adam would be with me momentarily. Adam and his team then arranged for me to try the several mattresses in which I was interested, before I decided on the Purple Restore Premium. The experience from start to finish was superb -- and I truly felt like a valued customer throughout. This was followed by prompt and perfect delivery the next day -- we couldn't be happier. I'll take the superior expertise and service, coupled with pricing that can't be beat, over the large chains and their fancy showrooms. Not to mention how nice it is to experience the old-fashioned family owned business where the customer comes first. Mattress Joint is now our one-stop destination when we need a new mattress.

I bought 3 queen mattress sets from them yesterday and my assistant Paul dealt with Adam over the…read morephone, site unseen of the product, and our people paid and picked up the bed sets. Smooth as can be. Excellent folks to deal with, high quality and great beds and a great price, and they have integrity and are a pleasure to do business with. Thank you very much.