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    Mattress By Appointment

    5.0 (1 review)

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    4 years ago

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    Lexington Overstock Warehouse - Ripped fabric

    Lexington Overstock Warehouse

    2.0(97 reviews)
    63.2 mi
    $$

    Notwithstanding the name, they don't appear to actually have anything in stock. Of the three items…read morewe were interested in, one would be available in 4-6 weeks, one would be available in 8-10!weeks and one was indefinite because they would need enough orders for a truckload.

    I recently purchased two sofas from this store, expecting brand-new, high-quality furniture…read more Unfortunately, one of the sofas was delivered with a clear discoloration defect. When I raised the issue, I requested a reasonable solution--either a partial discount or store credit. Instead of addressing the problem professionally, the delivery team offered a bottle of cleaner to "fix" the issue themselves. I declined, as I paid for a new sofa, not something that requires cleaning upon arrival. What followed was even more disappointing. I asked to speak with a manager, and the delivery driver contacted someone named Jacob, who was identified as the store manager. The driver clearly informed Jacob that he was on speaker and that I, the customer, could hear the conversation. Despite that, Jacob responded in an extremely unprofessional manner--raising his voice, refusing to speak with me, and stating that I was "wasting his time." This level of disrespect toward a paying customer is completely unacceptable, especially from someone in a managerial position. This experience reflects poorly not only on customer service, but also on the company's accountability and quality control. Selling defective items is one issue--but refusing to resolve it respectfully and professionally is far worse. I strongly urge the company to address both their product quality standards and the behavior of their management team. Customers deserve to be treated with basic respect, especially when legitimate concerns are raised.

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    Lexington Overstock Warehouse
    Lexington Overstock Warehouse - Ripped fabric

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    Lexington Overstock Warehouse

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    Mattress By Appointment - mattresses - Updated June 2026

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