BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Tyler Arrington explained why this mattress is the…read moreBEST OF THE BEST. I have special needs and he knew exactly what I needed. Mattress arrives Friday as each mattress is custom made and the prices are very reasonable for high end mattress. LOOKING FOR A NEW MATTRESS ? GIVE THEM A TRY. YOU WONT REGRET IT. ORIGINAL MATTRESS FACTORY - 3719 Battleground Avenue Greensboro NC. 336-604-5656

We are super picky and couldn't really find a mattress we were thrilled about. Joanne was wonderful…read moreand so patient and sweet with our daughter. If you're looking for a mattress, I recommend starting here. Not a ton of options which is both a good and bad thing.

Their mattresses are cheap and the quality sucks I've had…read moremost Stearns and foster replaced more than five times.

Be cautious when buying from this store. If I had been told the truth to begin with, this review…read morewould not have been necessary. Please, please - before you sign ANYTHING with this company, make sure you know exactly what you are getting. Make them show you the items, take pictures, record their answers. No one at Mattress Warehouse would help us and they all conspired to tell a story that was not true. The bases were switched from the one I was shown and had explained to me to another base. After contacting the store and the regional manager, they all had a story lined up to cover their mistake. I have recently had surgery and I needed to get a new mattress with a lower base. I didn't really care to get another adjustable base but was told that it was free and it could be height adjusted. We made it clear to the salesperson - multiple times - that we needed a lower base than they were showing us. No problem, she said. It can be adjusted using the segments on the legs. As a matter of fact, when the delivery people bring it out, they will happily adjust the legs for us. We were shown how it could be adjusted and were shown the wireless remote. We were never told that the base we were shown was not going to be the one we received. When the bed came, the base was not what we had expected. It was way too high for me to be able to get into. So, now I have a $3600 bed that is basically useless to me until I can find a base that works for us. After speaking with the district manager - Suze Cane - I was told that I had refused the base that we had been shown at the time of purchase. This is far from the truth. I would never have approved the purchase of something I couldn't even use. I would, however, have paid extra for something I could use. Then I was told they would send replacement legs that were shorter and would make the bed usable. The legs cannot be exchanged. I was just told that to try to get rid of me. They never sent the legs, never returned my calls regarding this, and I was basically called a liar by the store employees and the manager. WORST CUSTOMER SERVICE EVER!!!

My review of Queen City is actually zero stars. We purchased a Speen Queen washer and dryer set and…read moreit was delivered on Saturday. The washing machine shorted out during the very first load we ran (tripped the breaker when switching from wash to spin). We had an electrician come out and evaluate the electrical, which he said was fine, but upgraded the circuit just to be sure. The brand new washing machine is still shorting out. Queen City says it's not our problem - take it up with Speed Queen. We did that, and even the Speed Queen rep said that if a problem occurs within the first 30 days the supplier (Queen City) should make it right. Beware of purchasing anything from this place - they will not stand by the (very expensive) products they sell.

Did I not leave a review here after buying a new fridge, dishwasher and microwave? This place is…read moreawesome. They have a room for KitchenAid, Viking, Ge Select, Wolf, etc. I was referred here by a trusted friend after my Home Depot appliances died after 7 years. I was looking to ask questions and look around. The younger guy with the great hair, long and wavy helped me both times I have been here. His name evades me but I wouldn't work with anyone else if I went back. He literally knows the details about every product in the store. Like knows. Not faking it. Knows. Ask him a question - he knows. If he doesn't - he will go find out. We talked specs, I was sensitive cause I was buying appliances again after mine died and wanted to try something different. We measured, chatted about deals, compared prices, and stewed. They let us do our thing. We purchased and had delivery a few days later. Delivery crew was awesome too. I would recommend this place to anyone for appliances or mattresses. Exactly the experience I was looking for and the prices were super competitive. Don't buy without at least looking here too.

My wife and I visited Bassett to replace our living room chairs and rug. We worked with Jenni who…read morewas very knowledgeable and patient as we struggled with choosing the right colors and materials. She was very helpful in making our selections. We would definitely go back.

Looking for a new sofa, I stopped into Bassett. Having worked in furniture my whole career, I know…read moretheir reputation, so decided to see what I could find. I was not impressed. The product looked nice, pricing was ok, but when I asked a sales person about the style springs they use in the seat, rather than tell me they didn't know, they were very condescending and asked "if my mother told me to ask that".... A. My mother is dead B. I have worked in the furniture industry for 20 years. I know when I'm clean shaven, I may look young, but there's no reason for a sales person to ever talk down to a customer because of their age, especially if they work on commission. Either way, we left, I will take my business elsewhere.

Joshua is a class act. We love the mattresses we got from him. They are quality and we are very…read moresatisfied and pleased with our purchases.

I LOVE the customer service here. Tara is now my personal salesperson. I initially bought a sleigh…read morebed which was delivered on the promised day and time. The delivery guys were professional and friendly, and they worked on installing the bed even though I had a 200 lb adjustable frame I bought from somewhere else. I was so relieved and appreciative. At one point, I had a problem with an order and Tara quickly resolved the issue. I also decided to buy the rest of the bedroom set that matches my sleigh bed and it will be delivered in a week or so. Tara always keeps me updated on the status of my delivery. Kimbrell's has some great furniture and staff, and Tara is an exemplary example of excellent customer service. She is thebomb.com!

Best prices and selection! Go to Kimbrell's first when considering a furniture purchase.read more

Long-time High Pointers probably remember this building as home to Hollywood Video. Mattress Firm…read moremoved in, I believe, in 2014. Since that time, our family has purchased several mattresses and box springs from this store. You can find this Mattress Firm near the busy intersection of East/Westchester and North Main. Mike Landers has helped us out on multiple occasions. He is friendly and knowledgeable; a great salesman. His coworkers have been friendly and polite too. When I visited, we arrived around 10:30am on a Saturday (they open at 10am, Monday-Saturday; 12pm, Sunday) and the store wasn't busy. We were able to take our time and didn't feel rushed. My wife and I were shopping for a queen mattress similar to a Serta Hybrid we already have. After describing our current mattress and what we wanted in our next mattress, Mike steered us towards the Beautyrest Hybrid. A queen mattress ran $1,599.99, but was on sale for the price of a twin: $1,299.99. Not cheap. It also came with a free adjustable base (limited time offer). My fiancee was able to find our current Serta Hybrid on sale/clearance at Macy's for well under $1,000. Mike was willing to work with us to get the best price possible for our mattress and box spring. As we laid on the showroom mattress, Mike had us lay on both our backs and our sides. He explained many things about mattresses and how we should feel. He gave us a demo of the adjustable base and noted the pressure we felt in our lower backs as well as how we breathed. He also had us try other similar mattress types throughout the showroom from other brands such as Stears and Foster. In the end, we still liked the Beautyrest Hybrid the best. Beautyrest is a brand of Simmons Bedding Company which is a sister company of Serta. Admittedly, the germophobe in me felt a little uncomfortable using one of the store's pillows when testing out various mattresses around the showroom. The pillow did not have a pillowcase on it, but looked clean. I hope it was clean. Mattress Firm has a 120-night comfort guarantee, but that guarantee is subject to $99.99 return delivery fees and restocking fees of anywhere from 10-20%. They also have a 120-night low price guarantee. They'll beat any advertised price by 10% within 120 days of purchase, but exclusions (e.g. clearance items, promotions) apply. In the end, we did end up ordering another mattress from this store because Mike was willing to beat an advertised price we found online at Macy's. It was a queen firm Serta Hybrid with box spring for $1,079 before tax. Mike sold it to us for only $999 before tax with $49.99 delivery fee waived. What a deal. We saved at least $300 by choosing to shop at Mattress Firm in High Point. Thank you, Mike! I should note there was one hiccup in this particular mattress ordering experience. We placed our order on May 22nd and were given a delivery date of June 8th. We wanted the mattress to be delivered the same day we moved into our new apartment in Chapel Hill. However, and this is still unclear to me, Mattress Firm dropped the ball somewhere. They never delivered on the promised date (June 8th). The date was even printed on our invoice. We were told to expect a call or text from Mattress Firm the evening before the delivery day, but we never got anything. The morning of June 8th, still no contact. We had to contact Mattress Firm to find out what was going on. Our mattress delivery ended up getting delayed to June 12th. Luckily, we had an air mattress and ended up sleeping on it on the floor of our new apartment for the first four nights. It wasn't ideal, but I guess it could've been worse. The delivery itself was excellent. We were contacted by both Mike and one of the delivery guys the morning of June 12th with a specific 30-minute time window. The delivery guys showed up a few minutes early and found our apartment without our guidance. We didn't have to walk outside to show them the way or anything. In fact, when the first delivery guy knocked on our front door, he had already brought the box spring up with him (he carried them up multiple flights of stairs). After placing the box spring inside, he went back downstairs to help his coworker carry up the mattress. They were lightning quick and also careful. They wore disposable shoe covers when they were inside which was a nice touch. They also wore masks which is the smart and safe thing to do during the current COVID-19 pandemic (North Carolina is experiencing a surge in cases right now). Five-star delivery. And thanks again to Mike. Mattress Firm is fortunate to have him.

I dont know if mattress is good because could not get passed delivery people. My appoint was 12:30…read more-2:30 I was told I would get call. Call came said they are on way to your house at 12:20 will be there in 10min I hit clock left work. When I got in car got call from driver we are at you house 4min later I told him I was on way as hard as I can. It take 25 min to get to my home that is why I ask for 3:00 appointment that I did not get. I was 5 min from home and this driver called and said you better be here in 5 mim or I'm leaving I said I trying give me 5 min. He said I got delivery to make and hung up. I got here and told store to tell them to get out of my yard and I will go somewhere else to buy. Then it took that driver 10min to get out of my driverway. Sales person was great Charles but you need control of delivery team and I save my tip.

This Ethan Allen location is superior! We recently worked with a designer, Linda Bayer, who went…read moreABOVE AND BEYOND our expectations when designing our new home. The service that the staff at this location provides is superb! we recently received 4 rooms worth of furniture and accessories and are way beyond satisfied with our purchases. The furniture arrived sooner than the expected date. Linda even helped pick wall color and accessories. It has been great. I would highly recommend this group and I am SUPER picky. I went to other furniture stores and dealers in the area. NOTHING COMPARES.