Great experience! I did my research on their website before visiting so I already knew which…read moremattress I wanted to buy. I was in and out within an hour. I walked in, told the sales rep which mattress I was interested in, tried it out and the sale was complete. He was very transparent about the pricing and delivery process. He even gave me a great tip on what to do with our old crib mattress! He suggested giving it to our dog and our dog couldn't be happier!

After 8 years of sleeping on an old queen mattress my wife and I decided to upgrade and go to a…read moreking mattress. I had heard all of the high pressure techniques from the chain mattress stores. I had seen the Original Mattress Factory commercials on TV and heard them on the radio. We purchased a bed from another retailer but needed the mattress and box. We spent a Friday evening at a few different stores and we set to do the same last Saturday morning. I saw another OMF commercial and told my wife we're going there to check them out. Tim, the sales consultant was very thorough in explaining the different styles and showing us the internals of them. We settled on the orthopedic set. The mattress was delivered and I have had the best nights of sleep. No more back problems. I recommend this store. No high pressure and they allow you to take your time.

Great experience for me! The sales guy was very knowledgeable and has a great personality. I have a…read moremedical condition and he knew right away what I needed. If you need a new set, these are the guys. I will be back after the holidays to see you again. Enjoy your Christmas! JD

Great service and prices! Would recommend to anyone in the area if wanting to do business with a…read morefamily owned and operated shop!

If I can give 0 star I would The minute we walked in he was…read moreso annoyed with us. He was annoyed we were speaking a different language that's not English. You just sense it when you encounter people like that. Definitely felt the distant dislike towards us. He kept saying to us "don't feel the bed by feeling it with your hand." (But just in rude way) When we asked for other mattress that are available besides Tempur-Pedic. He just helped another lady that was there. This place has terrible price too. What a rip off on overly priced mattresses. (Mattresses are the most high marked up items)

Went in here to look at their $188 queen mattress sale. I informed the guy at the door, Kevin, that…read moreI had no money to spend that day and that I was just looking around. He kept pressuring me to buy something. I informed him that I just bought a couch that I need to pay off first before I could finance a new bed. Finally, he asks me, "what can you spend today?" I swear, I told him I was flat broke when I came in. Best part of this experience was that I found a 20 outside as I was ripping up Kevin's card because I can't deal with high pressure salespeople.

I have been shopping at Brownlee's for almost 20 years and have always found them to provide the…read morebest price with the best service.

I've bought several items at Brownlee's in the past and have been pleased with the quality. I…read morerecently went to buy two accent chairs. Long story, but after ordering the chairs, the next day I discovered and was told that the price tag on the floor models are not the correct price. Had a lengthy discussion with my sales lady and was told the prices are what the buyer paid when the products are originally acquired. I asked why they don't just mark them up if the price changes. I was told that would discourage customers from buying. Bait and switch? Of course it is! I was so disappointed in such shady business practices, I cancelled my order immediately. Buyer beware!

This place has extremely good customer service…read more I ordered a mattress they recommended and now I don't have back pain. Family friendly, responsive, great quality furniture. Go here first or you'll waste your time anywhere else.

I bought a bunkbed set and 3 dressers. The furniture is sturdy and they assemble with delivery…read more They were fast and showed up exactly when they said. Guys were friendly and I'd definitely purchase From them again. No hidden costs or fees

When I say slow, I am slow! Leased to own a dryer on Friday November first to have it delivered,…read moreinstalled and the old dryer picked up Monday November fourth. So, Monday comes the delivery guy calls says he will be at my house between 11-12. Ok, 1:37 hits, no delivery no call. We call, these slow bo's said they going out of business we can't deliver the dryer. Like what? Okay, cussed them out and asked for my money back. They had an attitude as if it was our fault we didn't get our dryer. Who does know they going bankrupt? It takes 6 mons to a year for Chapter 7 and 5 years for Chapter 13! They had the audacity to act as if they didn't know. They going out of business on Wednesday everything has to go! Just a bunch of idiots in how they do things was my issue.

We purchased a fridge yesterday and it was delivered today not working. Once they plugged it in,…read morean error code came on and we were told to call the store for assistance. The delivery guys left, with our original fridge in tow. We called the store immediately and said we needed to speak with a supervisor which was not available and we were told would call back. Not trusting that, we decided to go in person to resolve the issue. After arriving to the store to ensure it was dealt with in a timely manner, we were told to wait 15-20min for the two supervisors to return. Once they returned, Maxine (supervisor) was less than helpful and exhibited not one ounce of customer service. We explained we just purchased a $1700+ fridge yesterday that was delivered less than two hours ago and it had an error message as soon as it was turned on. There was the same model still in store and she said we could exchange and pay the difference. Due to our trouble of waiting 2.5 hours (late delivery) and being sold a broken fridge, we wanted to just exchange for the remaining model evenly due to the trouble. We were told no. We then asked if we could just return and receive a refund to which we were told that was against store policy. Maxine continued to roll her eyes during the conversation and offer no assistance with fixing the issue of selling a broken product. Her last words to us were "I'm not going to sit here and argue with you" and walked away. No one was arguing but we were expecting more empathy from a manager who sold a broken product. Beware of purchasing items here as you will not get any assistance if there is an issue. The delivery guys took our fridge so we have no other option but to make this one work. The salesman told us if they deliver a non working appliance, they are supposed to bring it back to the store to make it easier for and exchange which didn't happen. We are returning customers however after this experience, we will no longer give this company any of our business.

The customer service and communication was tremendously appreciated. I brought my washing machine…read moreand dryer for a great price and they deliver. I most certainly will return.

From the owner: New top name brand mattresses at discounted prices up to 70% Off retail prices, New open box…read morerefrigerators, washers, dryers, stoves, kitchen and laundry appliances up to 55% Off retail prices.