just bought a second bed and platform here, friendly and patient service finding just the right…read moreset. Very prompt and professional installation, with the entire old bed taken away.

After a very good initial visit and purchase with Raj we opted to exchange out mattress and…read moreboxsprings. Beware of offer to "get boxsprings for free" if you help him out and purchase the mattress cover that extends the return window up to 365 days. We learned upon return that the cover wasn't returnable and since we had gotten the box springs for free they weren't returnable either. So we are out $350 for helping Raj out. Furthermore we had to call the store to get the refund we were owed (we exchanged for a less expensive mattress) as they never put it through. Poor customer service on top of a bait and switch offer. Raj is a nice enough guy but hard to feel like we were treated right when we lost out in the end. Go elsewhere for a more honest and transparent process.

I love these mattresses! Specifically the brand Posh&Lavish. I have never slept so good in my life…read more. And it worked miracles on my sometimes achy spine I've found! The Posh & Lavish's topper is really great as well if you can't do the whole bed. .

To add to the praise for this local, family business... they must have a knack for hiring good…read morepeople, and training them extensively. Oliver was a courteous and knowledgeable young man with an easy manner of No-Sales-Pitch, but friendly suggestions. He had us try 3 different types of bed, and supported our interest in Posh and Lavish as a great bed. He knew the science behind all the manufacturing processes and oversight, and chattily shared it without the least pushiness. Refreshing experience, to walk out with a great new bed after 45 pleasant minutes; and have the reassurance we had 100 days to try out the mattress; no questions asked. I'm so glad we didn't bother with the ho-hum chains others here did. We'll recommend this to all our friends as the go-to bed shop.

Bought a mattress here 4 years ago and it was only comfortable for about 2 years, until we moved…read moreand then it was no longer comfortable. I tried all types of toppers but nothing seemed to help. I contacted the store and was told it should of been moved in a box and that the warranty is not valid as a result. I was told If I wanted to replace the inside springs it would be $1200 and for each foam section it would be $800 plus shipping. Owner said that it probably got damaged during move. However the mattress was moved in the same manner it was delivered to me (wrapped in plastic), which may of not been done correctly by the delivery company they used. After paying soo much for this mattress I was hoping there would be some sort of warranty or at least support that could be offered that was not as much as buying a whole new mattress, but unfortunately that was not the case. Sadly, I will need to buy a new mattress since I can no longer sleep on this one. If you don't plan to move it's a great mattress, but word of warning... don't move it unless you put it in a very sturdy box, since it is very floppy....

Best mattress I've ever owned. And I've had a lot of mattresses. I've had an air mattress,…read moreseveral mattresses from the typical stores around, another latex mattress from a different store, and a tempur-pedic. I could never find the support I wanted because what I finally realize now is that I want support and resilience. Memory foam collapses and becomes hard with impressions very quickly. I always felt like I was sleeping on a rock in a hole. Over five years ago we purchased a mattress from this store which is a component. It has a spring coil base, then a layer of latex and another layer of latex on top. We could pick the firmness of each of these components. It's perfect! We already had an adjustable base so our new mattress went on top of that. Let me tell you, I've never had a better mattress! It gives me the support I want but with some resilience (or bounce) so I'm not sleeping in a hard hole most mattresses end up developing after just a few short weeks. It's so cozy! Also you can turn the latex pieces yourself if you feel the need. I purchased mine in Walnut Creek when the store was there but I wanted to leave this review here too.

The Duxiana beds are definitely the best but my sales experience was awful. My bed was delivered…read morewith super high legs and I immediately called the sales person at Duxiana, San Rafael. Apparently I had several choices about height and material of the legs, but the sales person had failed to mention this to me. Instead of trying to fix the problem, she got rude and defensive trying to say it was my fault that she hadn't mentioned my choices. It was going to cost me X amount of $ to fix what was her problem. I contacted the Duxiana US headquarters. They immediately made sure I got the legs I wanted at their expense.

We bought our first King Dux bed from Barbara about ten or twelve years ago and we were so happy…read morewith it that we bought a second one, a CA King, when we moved to the East Bay. When I purchased a large bed frame, we were able to fit the Duxiana King into it with a bit of help from our contractor. But I noticed that the Dux bed didn't feel quite the same. I went to the store several times and we worked out a pattern for the components and I bought a new topper because I had not rotated mine (oops) like I was suppose to. I was still feeling like something felt odd with the King Bed, so today, Barbara came over to my house and we stripped both of the beds and I realized that at some point, my pascals (components) had been reversed. Because of the brilliant way these beds are designed she was able to check the springs and other parts of both beds and made certain that everything was working properly. This is great Customer Service! They have always been really nice at the San Rafael store, but this was above and beyond. Thank you Barbara. I would rate them 10 stars if I could.

I've had my high-quality Lovesac sactional which was made for small spaces for over 5 years. I love…read morethis modular sofa with their washable cushion covers. The cushions are still firm and comfortable and look fantastic! It's wonderful to be able to change the modular L-shape sofa to a movie lounger or a long sofa with an ottoman and so on.

Great place to relax, enjoy trying out furniture and buying the best made beanbag chair.read more

I just had the best customer service imaginable at…read moreScandinavian Designs in San Rafael, California. Store Manager, Malika Kapur, is outstanding. She was helpful with the selection and purchase and also issued a credit when asked. 5-Star customer service David G.

On January 13, 2023, I purchased an Olivia Sofa from the San Rafael store. Within two years, the…read moresofa developed a serious defect: the single-seat cushion has collapsed to the point that it sinks excessively, making the sofa uncomfortable and unsafe to sit on. I contacted the company to request either a repair or store credit so I could replace the sofa. Both reasonable requests were denied solely because I did not purchase the extended warranty--despite the fact that this is a clear product failure occurring well within a reasonable lifespan for a sofa. To make matters worse, it took from November 14, 2025, until today to receive a response at all (which I had to initiate). This prolonged delay and lack of accountability reflect extremely poor customer service.

I was greeted by Macy when beginning my first visit and stroll through store. She gave me a full…read moretour of the huge showroom; which is elegantly sectioned into several vignettes of furniture levels and price points. This includes affordable starter furniture and the amazing discounted outlet in the back room, chock full of incredible quality deals. Nearly every curated item here is made in the USA! Most people know the quality is superior and the investment longevity is solid. No matter your budget I would encourage you to shop Sunrise. Macy also introduced me to Andrew, son of the woman who began this San Rafael institution. My other favorite thing here is the fact it is home to two cat mascots, really makes it truly a home store and speaks to the apparent compassion of this staff. I can't believe it took me this long to discover SR. I look forward to shopping again very soon.

So I did end up going back and got a fluffy white chair from the outlet area on sale for $1,000…read more They helped me load it in my Prius and I am convinced these are the kindest, sweetest people who work here. Love this store! I already spilled wine and soy sauce on it and it cleans up nice. :)

I do NOT want to recommend this place BECAUSE you will find it, and it is MY secret. But because I…read morelike Leif and their staff, and because I am ECSTATIC about my chair, I will. But only this once. You will be blown away by the quality, the prices, the selection, the fact that you can get some amazing furnishings that nobody else has right here, in their hidden showroom store. If you can't find it, that's the idea. No sign. But it's there and just do me one favor will you? Don't get all excited and tell everyone because then I will not be too happy. Oh, one tip: Cash it king.

This is an extremely knowledgeable, professional, friendly and helpful group. I have had the…read morepleasure of deciding on purchases with Jay in particular quite a bit over the years and have walked away with stunning furnishings that fit my needs perfectly. If Leif Petersen doesn't have what I am looking for now, THEY WILL (and I'll wait): the quality and solid gold customer service are worth it.