We've been purchasing furniture from Terra for years and have never had an issue until recently, but Dan was a great help and we're super satisfied with the resolution and appreciate the exceptional customer service we received. We definitely recommend shopping here and will continue to ourselves. read more

Great outdoor selection and excellent service. Rayssa was knowledgeable, helped me find the perfect lounge chairs, and even gave me some Brazilian food tips I'm excited to try! read more

I ordered some patio furniture, but found out before they shipped that I actually got the measurements and colors wrong. Terra Outdoor was prompt in responding to my request to cancel, and refunded me in a timely fashion. Highly recommend-- will definitely consider them again in the future! read more

What a great experience I had in purchasing a large cantilever umbrella. Rayssa the sales associate could not have been more helpful in helping me find the best product at my price point. What is most telling about Terra is after the umbrella was delivered and installed, I ran in to a self-inflicted glitch. Dan, the store manager, came to my house the same day to access the problem and arranged to have a follow-up adjustment the next working day. Thank you Jim! What else can a customer ask for ? read more

I recently moved to a house with a large deck, so I was in need of new outdoor furniture. I shopped around at a few stores in SF Bay Area but I was most impressed with the service, quality, and selection I found at Terra Outdoor. I ended up purchasing a dining set, umbrella and fire table. Chantal was so helpful and personable. She gave great advice on what to consider since it was my fist time buying outdoor furniture. I never felt pressured to buy and she didn't try to upsell, which I appreciated. I really enjoyed my shopping experience at Terra and I am so excited for my outdoor furniture to arrive. I will post pictures once I receive the delivery in a few weeks. 5 stars all the way! Thanks, Chantal! read more

Terra Outdoor Living - Obsessed with these chairs from the Ventana collection! Lightweight and sturdy. Easy to care for. No wet cushions to deal with! - Furniture Stores Near Me - Mill Valley, California

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Customer Service was outstanding and Dan that handled my umbrella purchase was extremely knowledgeable! Would highly recommend shopping there for outdoor elegance to your home. read more

Unfortunately, our furniture purchase was not a great experience. When they came to deliver the furniture, the furniture looked used - it had nicks and marks already on the furniture. They also only had one set of cushions for us even though there should have been two. When I finally reached the sales person there was no explanation for the wrong delivery. When they came to redeliver, they had the wrong delivery time. What I had hoped would be a seamless delivery of new furniture was several hours of my time on multiple days dealing with still unexplained mistakes. Very strange experience and not what we would have expected given the price point of this furniture (and the delivery fee!). read more

Terra not only has a great selection of outdoor furniture (that is available!!) but, more importantly, has outstanding service. Paul B was an incredible salesperson that made my experience notable (and reviewable). He was not only very friendly, not only extremely knowledgeable, but also went out of his way to make sure that all of the pieces I ordered were delivered on time, installed correctly, and that I was happy! It is rare to find salespeople like that these days and, thus, deserves recognition in this review heavy world. I recommend Terra and would strongly suggest anyone going find Paul! read more

What a reputable company ! I was nervous to buy online but they email me tracking information all the way through it and once I received my table the quality is amazing! I talked to Jennifer and customer service was a pleasure to deal with ! Will definitely order from this company again! read more

15+ years ago I ordered outdoor furniture from Terra Outdoor. Great quality and wonderful service. When we sold the furniture it stayed with the house. We looked at various companies to purchase another outdoor set but no one could compare to Terra Outdoor. Bernard helped me and I can not say enough good things about the level of professionalism and assistance he gave me. Once it was time to have it delivered there was an error but Bernard jumped on it and ensured me it was going to get to me as promised. As I type this I'm sitting on my furniture just as Bernard promised. I would highly recommend this company, they stand behind their product and Bernard's service is outstanding. read more

Terra Outdoor Living - Laguna daybed, beyond comfortable, and puppy approved - Furniture Stores Near Me - Mill Valley, California

I recently purchased outdoor furniture from Terra. From start to finish they are great. The customer service is excellent, the products well made, and the delivery process seamless. This is my third purchase and each has had the same consistent results. I love the furniture and would recommend them without hesitation. I especially like when the pieces you select are in stock, you'll have them within a few days. Thank you Denise for your help and attention. read more

Terra Outdoor Living - New chairs! - Furniture Stores Near Me - Mill Valley, California

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Terra Outdoor Living furniture and products are hands down the best products. They have a customer service team that is next-level white glove service and delivery. Their products will last beyond any other company and have an excellent warranty. I highly recommend Terra Outdoor Living. Shout out to Simon Alexander for delivering fantastic customer service, explaining the entire process with delivery, and ensuring after delivery a follow-up to ensure I was happy with everything I purchased. You get what you pay for, and the products are worth the value. Additionally, the staff exceeded all my expectations. Thank you, Simon! read more

Still incredible. New house with bigger backyard required more furniture. Memorial Day Sale at Terra for some of the best quality outdoor furniture is a no brainer. Patio World and Restoration Hardware are nice, but very expensive and what sets Terra apart is the service. We have a party coming up the following weekend and really wanted to get these new chairs in time so we'd have more seating area. They let us know that deliveries happen on Monday's and with memorial day being a holiday we wouldn't be able to get the delivery until after the party. Fred who was helping us went to ask to see what they can do, and Anders who overheard the conversation offered to help out. Their warehouse is in Richmond and he mentioned he'd have to go there on Wednesday so could pick up our chairs and drop them off at our house since San Rafael is right off the Richmond Bridge. That's just INCREDIBLE service. read more

Have you been looking for outdoor furniture for a while and not able to find what you would treasure? I was in that position, too, and looking for pieces complementing each other and, together, giving a tastefully coordinated and "finished" look. I reviewed products at most retail stores specializing in outdoor furniture--very disappointing. Then a friend told me about Terra Outdoor Living! I checked out their website and was intrigued with the variety and quality from sofas and chairs, coffee tables, firepits, dining area tables and chairs and even umbrellas. Their pieces are handsome, well-described with excellent details; clearly, each piece was carefully chosen to be part of Terra's collection. My dilemma: so many possibilities to choose from, what atmosphere did I want to create in my garden? I decided to visit least five Terra stores in the Bay Area. Each has its own "personality", displays, and personable and knowledgeable staff. I ended up ordering from the San Ramon location; their display area is huge and I received incredible service from Carlos, the manager and his team. Not only could they answer all my detailed questions, there was no pressure to buy, and, in fact, it was a lot of fun to learn from them in a very friendly environment. I ended up returning to Terra a couple times as my furniture needs expanded. I had the same wonderful experience each time. All my furniture has now arrived and I am so proud how inviting the arrangements are: my friends are so comfortable and I am delighted to host them. Thank you so very much Terra Outdoor Living and your superlative staff. I will be forever grateful. read more

We had come across Terra Outdoor Living last weekend and thought we'd pop in. We have been wanting to get outdoor dining furniture. We were given such wonderful help by Tammie. She was patient with us. Showed us many different options to choose from. She's very knowledgeable with product. We left purchasing outdoor dining, lounge seating and umbrella. We had everything delivered. Delivery fee reasonable for everything we purchased. The delivery guys couldn't of been better. So professional and they stayed until I was happy with placement etc. Service at Terra is the best!!! read more

We went to Terra's warehouse sale and were pleasantly surprised at the quality of their outdoor furniture and outstanding prices. In addition, Terra's incredibly conscientious workmen helped diligently with assembly and hauling the items to our car. read more

I am so impressed with Terra Outdoor. We purchased really beautiful outdoor furniture from Terra several years ago. One of the chairs broke and Jim at Terra Outdoor contacted the manufacturer and facilitated the repair. I was very impressed with their customer service and follow through. Thank you Jim. read more

Terra products are high quality and good looking and the company stands by them. Five years ago for a new home I purchased a lot of furniture, and except for one item everything is still in excellent condition. The one problem I recently had was handled extremely well by store management. A dining table I had purchased had the faux-concrete looking base and top. Over time small surface cracks appeared in the top and water penetrated. Recently when a workman attempted to lift and move the table, the top cracked. The table was out of warranty but the manager of the store where I had purchased applied the full original price of the table to a new table. I paid the difference, a small amount because the new table was on sale, and the delivery price. I very much appreciated the store manager working with me in this way. Great customer service! And the delivery cost only $150, even though the location was several hours of drive time from the warehouse in Stockton, CA. read more

Beautiful, high-end products. Excellent customer service. I was initially disappointed because some of the items arrived damaged. But the issue was eventually resolved to my satisfaction and I couldn't be happier with the products. I particularly love the teak lounge chairs. They are modern and stunning! read more

We have shopped at this location before and have purchased some great items. Today I returned to replace some chair pads since our dog decided to eat them. While standing at the office there was a sales person standing there and not saying anything. So I asked her if I could please have some help. She seemed bothered. I explained my story of needing new cushions and I have them in the car to make things easier to order. She huffed, she gave excuses, she couldn't be bothered to help me figure out what to order. So after her numerous excuses I decided to leave. Thankfully, I drove to the Terra Outdoor outlet in Richmond and received excellent customer service. read more

Service, service, service! Yes, Terra offers beautiful and high quality furniture, and I found exactly what I was looking for. But, what set my shopping experience apart was the incredible client service... I live in Tahoe and worked with Jennifer Faulk remotely. She sent me photos of the patio table I wanted in different colors and helped me pick the perfect one. She double-checked measurements to ensure our existing chairs would fit under the table. She was forthright about supply chain issues but under-committed and over-delivered -- a potential three-month delivery took two. And when the table was delivered it was securely packed for shipment and easy to assemble (because of the high quality and tight tolerances). Jennifer was patient, responsive, knowledgeable and a pleasure to work with. I initially looked online for something comparable but came up empty-handed. I'm thrilled that I found Terra and worked with Jennifer. Six stars! ****** read more

Like the other reviews said the furniture seem like high quality. My rating is based on the customer service we received. My husband and I went to Terra Patio with money to spend. We spent 1/2 hour walking around picking out our favorite pieces. When it came time to check on prices we didn't find anyone to help outside so we went in the office. We were greeted with a "yes?" Okay, not the friendliest greeting but I gave him a moment to move out of staring at a computer mode. "Hello, I was hoping to get some prices on a couple items" "I'm busy helping someone else" Nothing else was said. I've worked in retail, as a waitress, a farm stand greeter...that type of customer response absurd. I get busy. I don't get cold responses like I was inconveniencing him. I wasn't looking for the red carpet but I was looking to buy furniture. So I said thank you and just left. I bought furniture online instead. read more

Updated review re Olema cushions: Terra was great and replaced my cushions, no questions asked.

I live in a very old condo building. The pool and hot tub just got remodeled and I went to Veni at Terra Teak and asked for a quote for new furniture for our home owners association. Veni went out of his way to find furniture that was used on various show room floors as display. Beautiful stuff but awesome prices. I hope our assoc. goes for it because he went out of his day to get a great deal on amazing and excellent quality teak lounge chairs and chairs. That place--Terra Teak and Garden Rocks! The bend over backward to please and they have great stuff! read more

Although we haven't bought our teak table yet for the back garden, we will most likely buy it here. I liked the service and quality - and the prices is reasonable for the quality you get. I went to several places in the area and this place came out ahead on price and quality. The only thing I probably won't buy here is the lounge chairs -- a bit too expensive for our budget -- we'll probably get those at the wooden duck. See my other review. read more

I stopped by Terra about a week ago and had excellent customer service. I went back today to compare two different collections before settling on what I want to order. I arrived about 7-10 minutes before closing and after contemplating on the pieces, I had a question for the staff. They were in the the office. No one came outside and I waited. When they came outside I said, "You may not have noticed me as I was testing out some of the chairs. I don't want to keep you, but I have a question that I'm hoping you could answer as you walk out. " I was told, "We are closed and anything you want to know is on the website." I was taken aback as this was clearly not the same reception I received on my previous visit. I'd think a customer with a question is a potential customer for a sale. With customer service (or lack there of as I experienced today), I'm wondering how they have customers. read more

Veni is all about quality, customer service, and the customer experience. Terra Patio followed through on a repair and a replacement of a very expensive outdoor umbrella. This is the best reason to support local companies like them. They care about their customers and see it through after the purchase date to make sure you are happy and satisfied. I would highly recommend Terra Patio over any other outdoor furniture store. Thanks Again Veni, You guys are the best! read more

The Fountain Valley store carries a great inventory. Tim Chase provided us with excellent service and suggestions. We were able to obtain just what we wanted and at a discount. We'll definitely return! Jim E. read more

The furniture is high quality and has held up pretty well. However, I went in twice in the last week to fix a gizmo on the chair base that fell off. All I needed were a couple screws and a custom-shaped piece to help secure it. After spending thousands of dollars with them and considering buying more, I had hoped they would have: (1) expressed concern that the piece fell off, and (2) been proactive about fixing it. They did neither. The gave the vibe that they really didn't want to be bothered and seemed to be confused as to why I would trouble them with such a mundane question. Who knows, maybe I caught them at a bad time.... read more

I ordered a rectangular umbrella for my outdoor dining table from a different store (not Terra) and it was back ordered twice with no notice, so I canceled. It was so disappointing as we had been waiting for it for three whole months! My husband and I went to Terra where we had shopped with success before, and met Chantal, the manager. She was friendly and thorough. She checked on everything right then and there--located the umbrella and the pole, (both in different locations) and had them brought to the MV location, then assembled and ready for pick-up the next day. She also called to confirm the timing which I appreciated. The fabric color of the umbrella was not our first choice but still nice and she (without hesitation) offered to replace it if (after we took it home) we decided we simply preferred the other color at which point she would special order the other color with no need to return the one we had until the new one arrived. That's excellent customer service. I will not hesitate to go there first next time. Thanks Chantal for such a great experience and thanks Terra for standing so confidently behind your products. read more

This place not only has the best selection of outdoor furniture, it also has the finest customer relations. Greg Arlotta especially went above and beyond in helping me select my furniture and in replacing an item when it got damaged. This place is awesome! read more

I purchased a beautiful table, chairs and lounge chair from Elza today at terra teak and garden off of 101 in Mill Valley. Elza was fantastic, the prices were very reasonable, particularly for the quality and the service was impeccable. They bent over backwards to get furniture in my backyard the same day I bought it and it is incredible. I looked all over the bay area and on the internet and while they were not the lowest price, they were very competitive and the quality and value combination was unmatched. I will look forward to purchasing from them and recommending them to my friends. read more

We had an issue w the quality of the wicker but the Owner took care of the problem under warranty which was extremely nice. He had a new set delivered the same day which was greatly appreciated! read more

I dealt with Veni. He was very knowledgable, and helpful. I had done a lot of shopping around and the selection here was the best. I never felt pressured. Just an all around good experience. Will definitely be back. read more

Highly recommend this place for quality outdoor teak or wicker. We purchased a couch and love seat and can tell it will last for many many years. Salesperson was easy to work with too. Thanks read more

Once again, Greg Arlotta at Terra Patio & Garden was awesome in helping us find our outdoor patio furniture and fire pit. Greg listened to what we wanted & helped us find exactly what we were looking for! We have been looking at many furniture/fire pit options and the service, quality and pricing at Terra Patio is, by far the best! Everything was delivered on time and the delivery guys set up everything and made sure we were happy before they left. We can't wait to try our fire pit and are looking forward to purchasing more from Terra in the near future. read more

Good quality outdoor furniture with sales people who actually know their products. They are definitely pricey and don't have any competition in the area but you can negotiate a bit. read more

low pressure no nonsense shopping. don't you hate when you go to a furniture store and a salesman tails you like a smokey the whole time offering bad home decorating advice? well you won't hate it here. they leave you alone and let you roam in peace. sit on everything, prop your feet up. go ahead, nobody is watching you. nobody is going to slither over and sell the crap out of you if they hear you praising a piece of furniture. the showroom is not a room. it's a patch of grass next to the freeway with lawn furniture strewn out all over. but it works. table, chair and couch arrangements are laid out sensibly for proper sampling (albeit a bit crowded). just use your imagination to drown out the sound of the 18-wheelers swishing by on the 101 and imagine some twittering birds. the merchandise is good quality and pretty high end (in ironic contrast to the yard sale setting). maybe not quite to the level of Restoration Hardware, but close. if you lied most people would probably believe you. synthetic wicker, sumbrella weather resistant cushions and all that. they have some promotions on the major shopping holidays. worth coming in then to get some nice discounts. They were firm on price when I came in for a deep Labor Day discount, but I get the feeling there is room to haggle if you come at a non-sale time. read more

My partner and I purchased a very large amount of furniture here two months ago and were given a delivery date. For an expensive store, we would have expected much better customer service. The salesperson was not very helpful and seemed apathetic about our purchase, but we liked the furniture and wanted something that was in stock and available quickly. Here we are two months later and we have yet to receive most of our furniture. When I call to inquire about the status they give me a separate phone number for a warehouse; no one answers or returns our voicemails. I am extremely aware and understanding that COVID has caused uncertainty with deliveries and shipments, but I would at least expect some sort of customer service or phone call when someone has spent thousands of dollars. Only giving it two stars because the one small piece we have received is good quality, but I would absolutely not recommend. read more

Quick update to my earlier review. Our furniture was delivered today, on time, was exactly what we ordered and the delivery team was extremely professional and helpful. Thank you Terra! read more