Will not recommend. Tired of the run around im getting. I just want to speak to the owner. Not…read moreJanet! I am done dealing with her!

This review is long overdue. My husband and I were desperate to replace some couches at my…read moremother-in-laws home. The ones she had were old, smelly and her son had recently passed away on one. It was a terrible situation. Anyway, we stopped into Sparks Furniture - We were lucky enough to speak with Tim. He went above and beyond and once we found the set we wanted he allowed us to take the floor model. What a blessing! The quality of the couches we purchased was great, they still looks amazing and the prices were extremely reasonable. This was our third and final stop that day. The first two shops either didn't have the quality or the employees didn't seem to want to help us. If i was in the market to buy any furniture I would definitely shop at Sparks. I highly recommend and I want to apologize for not writing this review sooner. We really appreciated how Tim went the extra mile, was honest knowledgeable and friendly. Love this store!!!

Went in to replace my mattress that is under warranty, received a credit to purchase a new mattress…read morefor warranty approved credit amount, I went to our store in Sierra Vista AZ and was told by Elahe that I had to spend more then my approved warranty amount, I was wanting one for $100. Less then my warranty amount that was most like my original purchase. She wanted me to purchase a new mattress for $1000. Plus excluding taxes and delivery fee. Not what I expected as I just wanted something as close to the mattress I had. Not a good bisness practice. I will not recommend this store to friends or family again. Very poor Customer Service! I called 5 other stores and they all told me I could purchase one for less then my credit and I would not get a refund on the unused balance of my credit.

Elahe our salesperson was very knowledgeable and helped with our needs for a new bed. I recommend…read morethis store. More to follow after delivery and setup The bed is great...

upholstery We…read morecontacted City Creek furniture about reupholstering our old but well made couch. I was impressed with the attention to detail that the owner, Enzo, paid to each step of the process. The job was done quickly and well - the fabric nap was laid out properly (all in the same direction), and picky as I am, I found nothing to complain about. Highly recommend their upholstery services.

We bought two leather recliner gliders chairs, two very expensive chest of drawers and a bar. We…read morespent well over 10k and they had the guts to charge $300 for shipping. We found out that the exact same bar that we bought cost half the price at Walmart. We paid $300 to a handyman to put the bar together, City Creek was going to charge $1000 to assemble the bar. GO SOME PLACE ELSE! Also, salesman "Stan the Man" is a con man. When I complained, Enzo the manager, said to come in because he had a gift for us, No Thanks.

We want to thank you for helping us get our beautiful dresser with mirror. We received it quickly,…read morein just a matter of days. The gentlemen who delivered it were very careful with it, set it up for us and were very nice and polite. You can be sure we will recommend your business to everyone we know in Cochise County and tell them how friendly, helpful and the great prices you have. When we are ready for something new, we will come back because of your great service and really excellent prices. Larry & Mari

Just keep driving but totally iunprofessional and rude walked around the store and wasn't even…read moregreeted made me feel very uneasy.

Great service. Definitely has enough Selection for me. The guys who delivered the bed did great and…read moreright on time. They did offer to take the plastic off for me. I do plan on shopping here again.

Mom bought a king size mattress for $500. Its a been a month now and she really likes it. The…read moreshop is nice and clean the staff is super accommodating to help you understand manufacturers and what each product provides. They even delivered the same day for us.

ONLY PLACE TO BY IN TUCSON !!!! If you go there it's almost…read moreimpossible not to be satisfied. They are clean, professional, friendly, and very quick service. Joey and Luis feel me feel like I could actually trust a mattress salesperson Definitely look into their bundles and sales of the month.

Bait and switch. Bought a 12 inch mattress and was given a 10 inch mattress which I didn't notice…read moreuntil we got home. Called and the manager said she made an honest mistake and that for $200 more she could replace it with a 12 inch model.

My experience with this store was extremely unsatisfactory. Although they initially appeared…read moreattentive and engaged with managers during the sales process, their level of assistance diminished significantly after payment. They charged my credit card the agreed-upon amount but then claimed I had not ordered a specific item, despite having placed the order, signed documentation, and completed all necessary procedures. Additionally, they failed to assemble my bed, leaving the mattress on the floor. When I requested receipts and documentation related to their claims, they refused to provide them. I was forced to contact the company's CEO and founder to obtain email correspondence with copies of all relevant documents. Based on my experience, I strongly advise against shopping at this store. Despite multiple attempts to reach them today, they have not responded to my calls. Avoid this store; it's clear why very few people shop there. Their customer service is terrible, and they never have answers.

Although the furniture sold is attractive, getting it delivered is difficult. The sales people are…read morehelpful and they know that their "system " is broken. The automated phone service center does not work. I am unable to get repairs made that I paid for through the extended warranty. Buy elsewhere

Jason was SUCH a big help. He approached us with such a friendly demeanor and helped us decide on…read morethe perfect couch within our said budget and wants. He was very honest and showed us multiple options of finance and delivery. Definitely recommend speaking with him and seeking advice from him.

Bob's Discount Furniture- Warranty Experience…read more I am writing to formally express my extreme frustration regarding the handling of my "Goof Proof Warranty" claim for a sofa set purchased in September 2025. On November 22, 2025, I filed a claim for a ripped flip-down table. Since then, I have experienced a series of administrative failures and misinformation: - Initial Delay: A technician did not visit until December 9, 2025. - Misleading Information: Despite being told in December that a replacement part was ordered, I discovered through the portal that the order was not actually placed until January 9, 2026--the same day I called to follow up. - Incorrect Part: After waiting until March 3, 2026, for delivery, the part received was incorrect. - Communication Failure: I have submitted photos of the incorrect part via the portal per Bobs request and responded to their specific email requests three separate times. Despite this, I was told that my claim is being restarted due to a perceived "lack of response" on my part. I have spent hours on the phone attempting to resolve this, only to be redirected to generic email addresses that clearly do not track my submissions even while I was on the phone with the agent. March 19, 2026 - Starting this process over after four months of waiting is unacceptable. As of this posting, I am waiting for the 2nd tech appt that is to occur today, thus starting the process over after 4 months of no resolution.

Great prices and even better customer service. The "sleep expert" was able to guide us through a…read moreprocess to find us a bed. We love our new bed thank you

Unbelievable service! The same day delivery! Incredible !! Daniel the manager went out of his way…read moreto help us!! He delivered it himself and picked up old Mattress!! Customer service they way it used to Be! 10 stars!!