This review is long overdue. My husband and I were desperate to replace some couches at my…read moremother-in-laws home. The ones she had were old, smelly and her son had recently passed away on one. It was a terrible situation. Anyway, we stopped into Sparks Furniture - We were lucky enough to speak with Tim. He went above and beyond and once we found the set we wanted he allowed us to take the floor model. What a blessing! The quality of the couches we purchased was great, they still looks amazing and the prices were extremely reasonable. This was our third and final stop that day. The first two shops either didn't have the quality or the employees didn't seem to want to help us. If i was in the market to buy any furniture I would definitely shop at Sparks. I highly recommend and I want to apologize for not writing this review sooner. We really appreciated how Tim went the extra mile, was honest knowledgeable and friendly. Love this store!!!

Two springs on my couch broke causing the recliner not to work properly. I went into Sparks…read moreFurniture (who sold me the couch) on three occasions and left them photos of the reclining mechanism that needed repair and they told me to contact the repair person involved. I did just that and he told me that he contacted the "Best Home Furnishings" manufacturing company to get the springs necessary to fix my couch. He told me they didn't have any parts for my couch so I contacted the company on two occasions and they told me the same thing. I think their lifetime warranty are just words that sound good in order to encourage people to purchase their products. Not having any parts in stock is a way the company doesn't have to be responsible for warranty repairs. My words may sound negative to you regarding "Best Home Furnishing" products so I suggest checking out this "Better Business Bureau" web site link for reviews of Best Home Furnishings. https://www.bbb.org/us/in/ferdinand/profile/furniture-manufacturers/best-home-furnishings-0482-95042/customer-reviews

Went in to replace my mattress that is under warranty, received a credit to purchase a new mattress…read morefor warranty approved credit amount, I went to our store in Sierra Vista AZ and was told by Elahe that I had to spend more then my approved warranty amount, I was wanting one for $100. Less then my warranty amount that was most like my original purchase. She wanted me to purchase a new mattress for $1000. Plus excluding taxes and delivery fee. Not what I expected as I just wanted something as close to the mattress I had. Not a good bisness practice. I will not recommend this store to friends or family again. Very poor Customer Service! I called 5 other stores and they all told me I could purchase one for less then my credit and I would not get a refund on the unused balance of my credit.

Elahe our salesperson was very knowledgeable and helped with our needs for a new bed. I recommend…read morethis store. More to follow after delivery and setup The bed is great...

upholstery We…read morecontacted City Creek furniture about reupholstering our old but well made couch. I was impressed with the attention to detail that the owner, Enzo, paid to each step of the process. The job was done quickly and well - the fabric nap was laid out properly (all in the same direction), and picky as I am, I found nothing to complain about. Highly recommend their upholstery services.

We bought two leather recliner gliders chairs, two very expensive chest of drawers and a bar. We…read morespent well over 10k and they had the guts to charge $300 for shipping. We found out that the exact same bar that we bought cost half the price at Walmart. We paid $300 to a handyman to put the bar together, City Creek was going to charge $1000 to assemble the bar. GO SOME PLACE ELSE! Also, salesman "Stan the Man" is a con man. When I complained, Enzo the manager, said to come in because he had a gift for us, No Thanks.

We want to thank you for helping us get our beautiful dresser with mirror. We received it quickly,…read morein just a matter of days. The gentlemen who delivered it were very careful with it, set it up for us and were very nice and polite. You can be sure we will recommend your business to everyone we know in Cochise County and tell them how friendly, helpful and the great prices you have. When we are ready for something new, we will come back because of your great service and really excellent prices. Larry & Mari

Just keep driving but totally iunprofessional and rude walked around the store and wasn't even…read moregreeted made me feel very uneasy.

Great service. Definitely has enough Selection for me. The guys who delivered the bed did great and…read moreright on time. They did offer to take the plastic off for me. I do plan on shopping here again.

Mom bought a king size mattress for $500. Its a been a month now and she really likes it. The…read moreshop is nice and clean the staff is super accommodating to help you understand manufacturers and what each product provides. They even delivered the same day for us.

ONLY PLACE TO BY IN TUCSON !!!! If you go there it's almost…read moreimpossible not to be satisfied. They are clean, professional, friendly, and very quick service. Joey and Luis feel me feel like I could actually trust a mattress salesperson Definitely look into their bundles and sales of the month.

Bait and switch. Bought a 12 inch mattress and was given a 10 inch mattress which I didn't notice…read moreuntil we got home. Called and the manager said she made an honest mistake and that for $200 more she could replace it with a 12 inch model.

If you are thinking of buying furniture, don't think Ashley! Not only do they fail to communicate,…read moreit seems they don't honor their "insurance guarantee" ( and I use that term loosely). We purchased a number of items including a bedroom suite: dresser, highboy, two night stands, and a very faulty frame, as well as a dinette set, and coffee table cost: We dropped quite a chunk of change in the process. We did have a bit of a problem with delivery of the coffee table, but with COVID rampant, that was to be expected. What we did not expect was that the bed would collapse within a month of purchase with a broken rail while we were sleeping! Either the design of the bed was faulty or it was incorrectly put together. For three of those weeks prior to the big crash in the middle of the night, I was traveling across country and only my husband was sleeping in the bed alone. But we had insurance, right! Everything should be fine! That's when we had a really rude awakening! We went back to Ashley immediately after the Big Crash. It was impossible to get thru to customer service. We finally had a a service visit scheduled two weeks later. Meanwhile, we are sleeping on the box springs and mattress on the floor. (Something I haven't done since college over 40 years ago!) Serviceman came and stated the bed could NOT be repaired...and then silence from Ashley. After a week of no further communication, I called AGAIN. After a run around with sales it was determined that a new rail had been ordered. And then, more silence. I waited over another week and called customer service AGAIN. I was told that Ashley had been trying to reach us. Interesting, since the Askley/ Sam Levitt number NEVER appeared on either of our phones. However, the rail would be delivered on Saturday,BUT it wasn't! Again silence from Ashley. I called customer service twice ( disconnected the first time) and was told there was a problem with the truck. The service person said he would check with his supervisor and call me right back, but he didn't. Anyone want to by a new, but broken bed? Literally, don't waste your time with Ashley, cause you "won't get no satisfaction!"

My experience with this store was extremely unsatisfactory. Although they initially appeared…read moreattentive and engaged with managers during the sales process, their level of assistance diminished significantly after payment. They charged my credit card the agreed-upon amount but then claimed I had not ordered a specific item, despite having placed the order, signed documentation, and completed all necessary procedures. Additionally, they failed to assemble my bed, leaving the mattress on the floor. When I requested receipts and documentation related to their claims, they refused to provide them. I was forced to contact the company's CEO and founder to obtain email correspondence with copies of all relevant documents. Based on my experience, I strongly advise against shopping at this store. Despite multiple attempts to reach them today, they have not responded to my calls. Avoid this store; it's clear why very few people shop there. Their customer service is terrible, and they never have answers.

We just moved to Tucson. A friend of min in Maryland recommended Bob's Discount for our furniture…read moreneeds. He had used them several times in Maryland, and was favorably impressed. We went to another furniture vendor, before going to Bob's. At first, the prices for bedroom furniture looked equivalent. Then I noticed that Bob's was selling complete bedroom suites for the prices of headboards and footboards at the other store. We ended up buying two complete bedroom suites with white glove delivery and set-up service. The furniture was delivered within days of our order. The delivery was flawless, efficient, and professional. The gentlemen who installed the furniture took the time to look at the locations and discuss layout options, with an eye towards, accessibility, functionality and aesthetics of appearance. They constructed the furniture on site, and cleaned every bit of the debris away, including vacuuming any stray bits of Styrofoam. In and out in less than 3 hours, they did a fantastic job. Moreover, the furniture is all high quality lumber and sturdy construction. There's an old saying, "Happy Wife, Happy Life." Well, my wife loves it. So, needless to say, my life is great! Seriously, Bob's did a great job, you should definitely check them out..

Bob's Discount Furniture- Warranty Experience…read more I am writing to formally express my extreme frustration regarding the handling of my "Goof Proof Warranty" claim for a sofa set purchased in September 2025. On November 22, 2025, I filed a claim for a ripped flip-down table. Since then, I have experienced a series of administrative failures and misinformation: - Initial Delay: A technician did not visit until December 9, 2025. - Misleading Information: Despite being told in December that a replacement part was ordered, I discovered through the portal that the order was not actually placed until January 9, 2026--the same day I called to follow up. - Incorrect Part: After waiting until March 3, 2026, for delivery, the part received was incorrect. - Communication Failure: I have submitted photos of the incorrect part via the portal per Bobs request and responded to their specific email requests three separate times. Despite this, I was told that my claim is being restarted due to a perceived "lack of response" on my part. I have spent hours on the phone attempting to resolve this, only to be redirected to generic email addresses that clearly do not track my submissions even while I was on the phone with the agent. March 19, 2026 - Starting this process over after four months of waiting is unacceptable. As of this posting, I am waiting for the 2nd tech appt that is to occur today, thus starting the process over after 4 months of no resolution.

Great prices and even better customer service. The "sleep expert" was able to guide us through a…read moreprocess to find us a bed. We love our new bed thank you

Unbelievable service! The same day delivery! Incredible !! Daniel the manager went out of his way…read moreto help us!! He delivered it himself and picked up old Mattress!! Customer service they way it used to Be! 10 stars!!