The staff was friendly and knowledgeable. We went in just to look and left with a mattress set and…read moremetal frame. The prices were better than we expected. We will be back for our other mattress needs.

Remember the big red chair from Blues Clues? Ironically I have two of them; a sofa and love seat…read morein rustic. Whenever people come to my house they wonder where I purchased my contemporary overtly feminine living room set. There shocked when I tell them where. My set came from Direct Import Furniture, a store in Eastpoint near Greenbriar Mall. My set was the last thing I thought I'd find before I went to the store. That's exactly why you can't judge a book by its cover. A lot of the furnishings at Direct Import Furniture are basic, antique inspired and traditional, however there are contemporary designs randomly planted throughout the store. Prices are more than affordable and the quality varies. They have bar stools, dining sets, bedroom sets, living room sets, children's furniture, occasional furniture and accents. Regardless of all the other furniture, and the more than seventy five percent which is not my style, I'm happy with my couches. Fresh out of college, working in advertising and on a very restricted budget I paid cash via a 90 day lay away payment plan for my set. Four years later, my twelve hundred dollar set is still in very good condition. I recently went back and found the matching auburn chair to my set. Luckily for me it was on clearance for a couple hundred dollars. I'm glad I explored all options and didn't just settle for furniture central on Jimmy Carter Boulevard in Norcross. To contact Direct Import Furniture call (404) 344-9200. They get five stars for service and because my couches have lasted!

We had a large rug that was in a high traffic den area. Needed it cleaned and we took it to…read moreBenedict's. The price was very reasonable and the rug was ready ahead of the promised date. We now have what looks like a new rug! Highly recommend these guys. They can also handle rugs with spots and odors.

Benedict, Fine Rug Cleaning apparently just allows one day to respond. I would say this, YOU ARE…read morethe company I was complaining about. I invite you to come to my residence and see both of my rugs from home decorators collection. They were purchased at the same time and laid on my lower floor simultaneously. Following a flood in my house I sent one rug to Benedict for cleaning & the other rug I did myself with resolve. I am including pictures that my plumber can verify. Your lengthy rebuttal is no surprise. Trish was pretentious & treated me with extreme distrust (my credit score is consistently in the mid 800's). I have had a long career in perianaesthesia & am familiar with customer relations. It's easier to whitewash your business than to come back with an earnest attempt to learn from or correct the complaint. My review was put up so that other people might consider if you are the best company for them. I have never in my life been asked to pay for someone just to SCHEDULE a pick up & delivery. This is inherently part of Customer Service, and, if you must charge, embody it into your rug quote. Interactions with this company showed a reluctance to give or in any form be gracious. That simple gesture makes the difference between a client feeling valued or not. Further, I have owned many many good rugs, and I have never been asked to pay a fee for blocking. Cleaning the rug, and returning it into its original rectangular shape, is part of the service in from La Jolla to Albuquerque. I should also say that that "additional charge, was never even brought up in the conversation. I do not believe, in any way, that you can correct the effect of your cleaning, but I also believe in free speech. People need to be informed about the failures of companies as well as their achievements.

I purchased a fabulous Murano chandelier from Jack several years ago. The chandelier was just what…read moreI was seeking and the installer did a fantastic job hanging it. Unfortunately, I broke a piece of this chandelier a week ago and went back to Jack for help in getting it repaired. Jack really went over and above the call to help me in researching my problem and how I might secure replacement pieces. It is easy to see why he has been in business so long with such great customer service. They have a wonderful inventory of chandeliers in the store if you are seeking something unique and beautiful.

We were referred to The Big Chandelier when looking for unique vintage lighting for a new home…read morebuild. Our experience with Jack and Ellen (owners) has been an absolute pleasure! They are so kind, professional, and incredibly helpful in making the selection process easy and enjoyable. They seem to genuinely love what they do ... and it shows in the end result ... beautifully restored vintage lighting! We could not be more thrilled with our lighting and love that it is unique to our home!

From beginning to end, they did everything we wanted…read more We remodeled two bathrooms, one a total gut-job, down to the floor, and the other bath had its vanity/tile/shower door installed. Every subcontractor did beautiful work - the tile company and shower door company in particular. The bathrooms are fantastic and have been rescued from 1987. Martha was our Project Manager and she was above-and-beyond outstanding! Very communicative and listened to our concerns over some details - all of which were addressed immediately. She was on-site during active work 95% of the time. The other 5%, she called. Martha was never unreachable and it made us feel way less stressed. Beginning to end was pretty quick and painless - maybe 8 weeks, tops.

Stay away from this company. Akif Ozz and their team post false information online about their…read moreproducts to get you to come into their location. By misrepresenting themselves with sales tactics this is not a truthful company to work with. There are a lot of other companies out there and with this company the negatives far outweigh the positives.

I cannot express how much I absolutely love my new water filter I purchased from H2O, what a…read moredifference in the taste and feel of my water! Not to mention the customer service at this business is over the top, everyone has been so friendly and accommodating... Absolutely wonderful experience!

Ordered a shower head from them, this was a few years back, and all it did was leak water…read moreeverywhere rendering it useless. So I immediately sent it back and the owner had the audacity to chew me out over the phone because when I sent it back the unit was filled with water! Why do you think I sent it back?? Never had such a poor experience with a business owner like him, he was really rude and I'm only sorry I didn't report them to the BBB. That incident left such a sour taste in my mouth that I'd never do business with them again. Stay away!