Bad experience! We…read morepurchased a mattress and brackets to be delivered a week before our headboard arrived from the furniture store. I called day before delivery of mattress and brackets to make sure the brackets were being delivered and installed on adjustable base and they assured me they would. Delivery day: no brackets! It took about a month to get them! Meanwhile our headboard was just up against our wall causing damage because Sleep Experts didn't hold up their end and deliver the brackets on time. When the brackets finally came in they declined to come attach the brackets to the adjustable base like they should have in the first place. My husband had a hard time attaching them to the adjustable base they sold us and the kit did not complete with all the screws necessary. You would think if you spend a few thousand customer service would be better but that is not the case here! We would not recommend!

Ali Ahmad helped us out today and it was an amazing experience. First time we've ever bought a…read moremattress and We could not be happier. Ali answered every question we had and more. Definitely came out happy and with a new mattress. Thank you Ali you were funny and a great guy to talk to, glad you were there to help us out.

They try to pass their furniture off as "Restoration Hardware quality." It's not. Cheap wood with…read morethick lacquer. Pealing after a month. Overpriced. Get the real deal

New to area and had a great time great service. I love the food and mostly the drinks!! Will be backread more

Always quality items. I walk through every few weeks to see what is new. I have purchased large…read moreand small decor items too. I'd rather have quality vintage furniture than cheaply made new items. Nice people as well. I guarantee you'll find something that catches your eye.

Love this shop! We have bought several items from them: chest, console, artwork, loveseat, and 2…read morerecliners. Great quality and price! Very nice customer service and selection of new items all the time!

I wrote a review a couple of months ago regarding a recliner and how long it takes to receive a…read morepart to repair it.Well Brian the store manager was very nice and gave us a replacement chair.Overall Brian has been great.

I had a deeply disappointing experience with Quality Home Furniture. From the beginning, the…read moreprofessionalism was good. Until you make a purchase. After that-- communication was poor, and the staff often gave inconsistent or misleading information.If you value transparency and respect as a customer, I strongly recommend looking elsewhere. Rate0 Stars

All things home oriented. A bit of all of it and throw in snacks. Pillows of all sizes and great…read moresets of towels.

The store is Clean and they have a good variety of merchandise. The employees have always been kind…read moreat checkout.

Great staff, and the pricing for the furniture is great! I was also able to get same day delivery!read more

Found them after looking for sectionals on Facebook market. Figured I would try a smaller owned…read morebusiness, boy do I regret that. They let me know they buy all of their furniture from the Ashley furniture wholesaler so u thought great it'll be pretty good quality. We picked out a sectional we liked and they said they'd give us a deal if we wanted to get dressers from them too. We wanted black dressers and found some in the magazine they had that we liked. Paid $1650 after tax and delivery fees for a sectional and 2 dressers. I left happy to support a small business and looking forward to my new furniture which u chose to get delivered 3 days later. Upon delivery they dropped off all the furniture in the boxes and wrapped up in the living room and just left. The couch pieces were sitting up on end leaving me to take it out of all the packaging and set it up. Okay no biggie. Couch comes out good other then it missing the hardware to put the legs on. Dressers, not so great. They were the complete wrong size from what was in the magazine. Over a foot shorter in height in the one dresser and a foot shorter in length on the other. I call them up and let them know there just be something wrong and they ask me to bring both dressers back to the store before 5pm so they can call the supplier. I live 35 min from the store and both dressers don't fit in one car. So 4 days later in a Saturday when I can get there on time we drive two cars 35 min to bring back these dressers. After we paid $50 for delivery in order to avoid this. We get to the store and they offer us a comparable in size dresser set for an additional $100. I stated I will not be paying more considering I had to move the furniture back here myself and because we had paid for dressers of that size to begin with. After numerous disagreements and constantly getting talked over by the employee Sam. They agreed to waive the $100 but said it would be 7-10 days until delivery but they'd call us Monday to let us know a specific date. Monday comes and no call. I call Thursday and they claim it'll be ready early the following week. I call Monday the following week and they said about her 3-5 days. I call three days later and they say tomorrow morning (Thursday). I call Thursday afternoon and they say it won't be until that night. Finally I get a call from the movers and they end up being an hour later then they told me on the phone. This time I specifically ask then to unwrap everything so we can make sure it is correct. Upon unwrapping we find the leg is chipped, the drawers on the one dresser are work around the edges with the pain coming off and the other dresser the top drawer is crooked and the bottom won't close without lifting up the one above it. The movers did the best they could to make adjustments but overall couldn't fix much. I would not recommend this company to anyone.

Graham was very friendly and attentive. He helped us find the best option and clearly explained…read moreeverything to us. Thank you!!!

I really want to give this business a better rating! the person that helped me was not very…read moreattentive and I felt like I was bothering him. Thankfully MJ came in and took over. We just spent $5000 with this company only to find out that the bed is correct however all the sheets that we ordered were for the wrong size. Like I said the original person helping us didn't really care. When we returned to have the order corrected Mike took over with a smile handled everything immediately thank us and even remembered us from when we bought our first mattress a few years ago. By no means is this a bad company however I strongly suggest researching and requesting specific people when it comes to visiting this location

To everyone who need to buy furniture this place have the best type of furniture and the best price…read morein town I moved to Dallas 2 years ago and I bought my furniture in garland location, and now I moved to Plano and find out that they open new location in Plano . The customer service is great and also the delivery is on time. I highly recommend furniture empire to everyone.